Overcharge Recovery Group

Why You Need ORG

You ARE paying more than necessary for carrier services

Gartner Group study – you are forfeiting an extra 10% or more to your network services providers

Carriers are now making it more difficult to recover your lost revenue – 90-day window to dispute

ORG helps stop the bleeding

What ORG Does

We do a deep-dive audit, analyze data trends, and investigate telecom billing errors and overcharges

We look at the “big picture” and review all network service provider invoices - local, long distance, data, internet, and wireless

We work directly with your carriers to dispute the charges

We patiently and persistently pursue these disputes to ensure you get the most to which you are entitled

Who is ORG?

We are highly specialized professionals with extensive knowledge in telecom tax exemptions, carrier contracts, and discount programs

We have a unique vantage point from representing the Big Three carriers

We are seasoned professionals, with hundreds of years combined experience in the telecom industry

How We Work

Our work is performed off-site and online Minimal time and effort is required on your

part We work on contingency, sharing a

percentage of refunds and savings after you receive the benefit

There is no risk to you - you owe us nothing if we find nothing

No change in carriers or services is required to benefit

How ORG Participates

When ORG’s efforts result in a financial benefit to you, we share in the rewards.

Refund Only – An issue is resolved and a refund is issued but there is no savings going forward. Example: Falling off Contract

Contract rates “fell off” and were corrected after 10 days One Time Error $310,000 refund

How ORG Participates

Savings Only – an issue is resolved or a correction is made which results in an ongoing savings, but the carrier gives no refund. Example: Empty Service Groups

800 service cancelled and calls migrated but service group charges remained

Ongoing Error for more than a year Carrier said customer neglected to cancel the service

groups No refund, but correction saved over $2000 per month

How ORG Participates

Refund with Savings Going Forward – an issue is resolved which generates a refund, and also results in a reduction of your monthly bill. Example: Incorrect Tax Rate

Ongoing error ORG got it corrected $30,000 refund with monthly decrease of $833

Ongoing Reviews

We believe you benefit most from an ongoing review.

Our audit is not a one-time event. New mistakes will crop up from time to

time When they do, you will avoid paying for

new billing errors

  

Why ORG is Unique

Telecom audits is all we do Unlike competitors, we are not agents.

We don’t sell carrier services We work for you, and receive no

compensation from any other source Since 2001 our clients have received

millions of dollars in refunds and savings

Next Steps…

We don’t know what we will find until we take a look.

Next Steps…

Our standard Agreement and Letter of Authorization (LOA)

Data gathering Kickoff phone meeting to introduce the

team Access to Bills and Online Access Contract copies, AP runs, inventories

Next Steps…

Audit Begins 8 to 12 weeks of review and analysis ORG files billing investigations with carriers Dispute negotiations with the carriers

begin Your time is protected and your

involvement is kept to a minimum

Next Steps…

The carrier issues an adjustment (refund) or eliminates a charge (savings) which is then reflected on your carrier invoice

We verify our results and gather invoice images

We invoice for our participation in arrears on quarterly basis

Supporting documentation may be stored online for immediate availability