overview of Global Performance Solutions - … of Global Performance Solutions © CARTUS Corporation...

overview of

Global Performance Solutions

© CARTUS Corporation 2

Our innovative consulting, training and performance support solutions strengthen and energize your organization.

With Cartus as your partner…

• Your CEO feels confident when negotiating the joint venture in Germany.

• Your new country manager on assignment in Singapore will be effective faster and her family well-adjusted more quickly.

• You are better prepared to help your line managers select the next assignees to the UAE.

• Your engineers have Spanish technical vocabulary to train the Costa Rica staff.

• Your frequent business traveler population establishes solid relationships with colleagues based in China.

• Your global virtual teams communicate effectively for successful project completion.

• Your short-term assignees are better equipped to accomplish their business objectives on time.

Your company can optimize global market opportunitiesby minimizing problems caused by cultural differences.

• Every new hire to your organization understands the implications of working for a global organization.

• You maximize the effectiveness of your assignees and virtual global teams.

• You retain the talent and leverage the international expertise of your high potential assignee returning home from assignment.

Cartus develops individual competencies and organizational capabilities to accelerate global business performance.


Cartus staff and trainers come from 32 countries, have lived and worked in 51 countries, and speak 27 languages

Countries of Origin: Australia • Belgium • Brazil • Canada • China • Colombia • France • Germany • Hong Kong •Hungary • India • Iraq • Ireland • Italy • Japan • Malaysia • Mauritius • Mexico • Nicaragua • Poland • Portugal • Russia •Saudi Arabia • Singapore • Spain • South Africa • Switzerland • Taiwan • Turkey • United States • United Kingdom

Additional International Living Experience: Argentina • Chile • Costa Rica • Denmark • Dominican Republic • Ecuador • Finland • Greece • Honduras • Indonesia • Israel • Jamaica • Kenya • Korea • Nepal • Netherlands • Panama • Peru •Philippines • Sri Lanka • Syria • Thailand • United Arab Emirates • Venezuela • Zimbabwe

Language Capabilities: Afrikaans • Arabic • Bahasa • Cantonese • Catalan • Dutch • English • French • German • Greek •Hebrew • Hindi • Hungarian • Indonesian • Italian • Japanese • Malay • Mandarin • Polish • Portuguese • Russian •Spanish • Swedish • Thai • Turkish • Ukrainian • Urdu

Cartus has provided training services to over 1,700 corporate partners including 40% of the companies listed in the Fortune 500.

In 2007, we conducted over 5,200 assignment-related intercultural, language, and international management training programs for 215 global clients, preparing them for responsibilities in over 60 countries.

Our internationally savvy team delivers quality solutions

around the globe.

LegendService CentersOfficesOn-Site LocationsDoing Business In

The Americas Europe, Middle East, and Africa Asia Pacific

Danbury, ConnecticutWorld HeadquartersIrving, TexasChicago, Illinois

Swindon, U.K.London, U.K.

Hong KongSingaporeShanghai, China

Cartus’ Global Service Centers, Offices and On-Site Locations


Assignment-Related Intercultural TrainingTHE CARTUS DIFFERENCE

Candidate AssessmentThe ability to adapt to a new cultural environment is essential for successful on-the-job performance while on assignment. Selecting the right employee for the job, or providing insights for employees and families considering an international assignment, means fewer lost opportunities and increased productivity. Maximizing assignment effectiveness begins with the Cartus Candidate Assessment program. We offer comprehensive risk assessment with a flexible approach: facilitated assessment or pre-assignment development programs for assignee and partner; assessment group workshops for managers or potential candidates; and our proprietary Self-Assessment Workbook.

FEATURES• Examines motivation, sets realistic expectations, and explores the

career impact of an international assignment• Holistic approach to adjustments: lifestyle, partner’s career, finances,

health, environment and family• Identifies characteristics and skills for success• Employs personality/cultural orientation surveys and a behavioral

interview to assess risk• Provides a concise post-program verbal summary including

developmental recommendations for training and skill development

BENEFITSFor Cartus clients:

• Assists in identifying risk level and deploying assignees with the competencies necessary to achieve assignment objectives

• Helps eliminate the cost of lost opportunities, marginal performance, and damaged company image

• May avoid failed assignments and the high costs of early returns

Your assignees:• Recognize risks, identify areas of development and set realistic

expectations before taking on an international assignment• Make well-informed decisions about personal and professional

readiness for an international assignment• Are equipped with a clear understanding of their own strengths and

limitations and of the competencies and factors critical for their success

FEEDBACK | CANDIDATE ASSESSMENT

“An opportunity to discuss our situation and help with decision making.”- Spouse of employee, relocating from the United Kingdom to the United States

“It gave us useful insight and a realistic look at possible obstacles and how we will likely deal with them.”- Manager, relocating from the United States to Japan

“I think I was perceiving the international assignment as something that wouldn’t require too much work, but I need to be more realistically optimistic rather than only looking through rose-colored glasses. There will be some difficulties probably, but not insurmountable.”- Spouse of employee, relocating from the United States to Singapore

“Provided us with the confidence for a successful transition.”- Managing Director, relocating from the United States to Belgium



Cross-Cultural TrainingCartus cross-cultural training increases the ability of international assignees and their families to adjust quickly and perform effectively in a new cultural environment. We offer customized cross-cultural training for frequent international business travelers, as well as for short or long-term and permanent assignees, their partners, and children/teens. Ourapproach offers blended learning opportunities, combining our highly tailored, in-person training with access to cutting-edge online tools.

FEATURES• A training team with up-to-date and practical experience in the target

country• Customized to each assignee and family’s specific needs• A personal cultural profile• Optional blended learning component with web-based informational

tools that are accessible around the world • Coaching from a neutral third party consultant who has extensive

experience with the challenges of an international assignment and can impart strategies for success

• Topics may include politics, history, economics, social customs,business, and practicalities of daily living

• Results in action plan for assignment success


• Focuses on professional skill development and adaptation• Addresses international living challenges, relieving your HR

department of this responsibility

Your assignees:• Set assignment expectations and gain confidence in their ability to

manage challenges• Adjust more quickly allowing for focus on effective job performance• Gain more self-awareness through feedback and data from their

personal cultural profile- the first step in developing a global mindset• Continue learning far into assignment, allowing for better on-the-job

application of tools• Strengthen commitment to their assignment

FEEDBACK | CROSS-CULTURAL TRAINING

“Strongly recommend that all expats are required to have this kind of training… Better understanding the host country culture removes a lot of the uncertainty and provides the tools to manage the transition and integrate faster.”- Director of Technical Service & Development, relocating from the United States to Switzerland

“This program is absolutely invaluable for the partner of the assignee to help understand how best to support and help.”- Spouse of Employee, relocating from the United Kingdom to the United States

“The trainer is fun. I got to talk to someone at my school. She was very nice and I am not scared to move to Hong Kong anymore. I am excited to learn some Chinese words and try the food.”- Child of Employee, relocating to Hong Kong



Repatriation Integration SupportCartus has designed repatriation integration programs to ease the transition back to the home country and company, and to further capitalize on your assignee’s international knowledge and skills. Repatriation is a critical business issue that must be effectively managed and tied to your overall company strategy and goals. Studies have shown that the retention of your repatriated assignees is linked to their ability to identify, articulate, and apply the new skills they have learned. Assignees also need help in addressing reverse-culture shock issues in order to reintegrate effectively upon their return. We offer repatriation workshops for: short and long-term employees returning from assignment, their partners, and children/teens; receiving managers and colleagues of repatriating employees; and HR professionals designing effectiverepatriation policies.

FEATURES• Consultation with a neutral third party to debrief the assignment and

constructively plan for transition• Designated time and a proven process for identifying, positioning, and

applying newly gained knowledge and skills• Development of an action plan for transition management


• Increases employee productivity by easing the challenges of transition for the whole family

• Enhances career development and supports assignee retention

Your assignees:• Manage reverse-culture shock and determine effective transition

strategies • Identify and integrate newly acquired competencies and skills in both

workplace and community

FEEDBACK | REPATRIATION INTEGRATION WORKSHOP

“I learned strengths from the assignment to translate into my new/next position… and how I grew/changed while in Japan.”--Technical Support Manager, repatriating from Japan to the United States

“Excellent, realistic, motivated, right on target…This should be made mandatory for repatriating employees, managers and junior managers. Represents a good opportunity to decompress after international assignment under expert guidance.”--Sales Instructor, repatriating from Singapore to Canada


BLENDED RESOURCE

The Country Navigator can be used as a stand-alone cultural profiling and informational resource or integrated as part of a broader initiative. Country Navigator can be used, for example, as a resource before and after a face-to-face or virtual classroom cultural intelligence training session, when participants need quick access to business culture information relating to one or more focus countries.

Integrated Training For Global WorkTHE CARTUS DIFFERENCE

Building Cultural IntelligenceOrganizations that compete in the increasingly interdependent global economy must develop a talent pool that is able to interact with andmanage people of different cultures. Research indicates that up to 75% of learning happens on-the-job, which is why Cartus equips clients to build cultural intelligence during the course of everyday work. Combining expertly facilitated customized training with state-of-the art Web-based performance support tools, like TMA World’s Country Navigator™, Cartus now offers an integrated learning platform designed to:

• Extend and enrich classroom learning in a blended format; and• Increase the cultural intelligence of your entire organization through

access to stand alone, on-demand tools.

COUNTRY NAVIGATORThe Country Navigator is an online informational resource that provides current and essential information for people seeking knowledge about key business cultures. The Country Navigator gives users the opportunity to increase awareness of their own cultural preferences in relation to those of other cultures.

BEST-IN-CLASS TECHNOLOGYThe Country Navigator accelerates the development of global competence. Content includes:

• Country Information – offers in-depth information on business skills, and economic and political conditions. Content is wide ranging, offering up-to-date information and guidance on managing and sustaining virtual and face-to-face relationships across cultures.

• Cultural Profiling – enables a detailed analysis of personal cultural styles and links to relevant country information and learning resources that support practical instruction and business skills.

• Flight Pack – a personalized selection of country specific information that can be downloaded and printed, sent to a PDA, or stored within the system for later retrieval.

• Shared Experiences – a networking tool that offers organizations the ability for team members to share and document their personal business experiences.

KEY FEATURES• Well-researched country information developed by experts• Intelligent and intuitive navigation• Cultural profiles that are easy to understand and apply• Excellent platform for blended learning solutions


Language TrainingTHE CARTUS DIFFERENCE

Language training is integral to success in the international setting. Cartus language programs are designed to meet the specific needs of assignees, accompanying family members, business travelers, and other non-relocating individuals. Training is completely customized- from the curriculum and materials to the time and location. Our approach is built to accommodate busy corporate learners to ensure rapid learning while remaining focused on their most critical performance requirements. Our service offerings include: General Skills Language Training, Advanced Business Communication Skills-beyond fluency, and eCoaching for Business Travelers.

FEATURES• Comprehensive language training in any language, at any

proficiency level, in nearly every country in the world• Highly experienced language trainers with advanced degrees in

language acquisition• Customized curriculum, based on the individual needs and

competencies of the learners• Practical focus on real-world application• Dedicated project managers committed to quality control• Convenient and flexible scheduling based on the learner’s schedule

and desired location, either home or office, to maintain productivity• Available formats include: individual, onsite group, family group,

ongoing, intensive, or self-paced (dependent on training program)


• Increases employee productivity and promotes relationship building with local nationals

• Enables your employees to more readily discern opportunities andbroadens business capabilities

• Enhances image when represented by linguistically proficient personnel

Your employees:• Adapt more quickly, increasing the comfort level for themselves and

family members in their transition • Develop more effective business relationships• Gain greater confidence, whether transferring, traveling, or virtually

working with others worldwide

CASE STUDY | GROUP LANGUAGE TRAINING

The challenge. To leverage the talent and skills of their employees, a German manufacturing company decided to offer language training to facilitate clear communication among employees.

The solution. We delivered a training program featuring: customized curriculum and language levels tailored to the global organization’s business needs; flexible scheduling, and ongoing quality control; dedicated program management; instruction at various proficiency levels, from beginning to advanced; scalability to accommodate varying enrollment levels.

The result. The success of this program has resulted in:

• A more globally literate workforce• An enhanced skill-set for

employees with international interaction or responsibility

• Improved communication and understanding across the organization


Advanced Business Communication SkillsTHE CARTUS DIFFERENCE

BEYOND FLUENCYEmployees who are effective communicators contribute more to your company’s bottom line. In today’s global marketplace, when your talent is recruited from around the world, business communication training must take into consideration critical second language issues and cultural hurdles.

Cartus employs a proprietary approach to communication training for already fluent second language speakers that is based on a thorough technical speech and cultural style assessment. This ensures that we address each individual’s unique challenges related to:

• Accent Modification• Speech Training• Effective Intercultural Communication• Effective Communication Style Coaching• Presentation Skills• Business Writing• Language for Specific Business Purposes

We integrate language, intercultural, and business communication skills training to improve targeted competencies for business travelers and employees who regularly interface with others worldwide. Our clients experience high level communication outcomes such as improved meeting management, higher impact presentations, and more trustworthy and motivational leadership.

FEATURES• Thorough speech and cultural style analysis• Custom training plan• Pre- and post-program technical speech evaluations• Trainers who specialize in advanced business communication topics• A highly interactive series of one-on-one or group sessions• Coaching for cultural nuances and business communication

techniques• Ongoing program management to ensure desired outcomes are reached

BENEFITS• Increased communicative effectiveness• Greater confidence• Increased career opportunities• Maximized organizational performance

FEEDBACK | ADVANCED BUSINESS COMMUNICATION SKILLS

“There may be cases where due to inability to understand me completely, people may hold back information or not trust me. This would affect the quality of my work as well as my growth within my organization.”- Principal, sales & marketing

“My team needs to have no doubt about my message.”- Vice President, business development

“[My Accent] courses helped in bettering effectiveness and building my confidence.”- Director, operations

Language Skills

Business Communication

Skills

Intercultural Skills

TargetArea


International Management TrainingTHE CARTUS DIFFERENCE

Global Awareness SeminarsAs markets expand globally, organizations and their employees are increasingly interacting and negotiating with nationals of different cultures. To operate effectively within the new global business environment, employees must recognize and reconcile cultural differences. The successful management of these differences will clearly lead to sustainable competitive advantage. Designed primarily for non-relocating employees, our interactive Global Awareness Seminars offer practical tools for succeeding in a multicultural workplace and global business world.

PROGRAM OPTIONS• International Management Practices• Leadership in a Global Context• Communicating Across Cultures • Global Team Effectiveness• Function-specific Global Awareness Training

FEATURES• Participants apply core intercultural business tool to business case

simulations • Team-based exercises link content to participant’s experience• Personal and country intercultural management profiles provided for

self-awareness and development

BENEFITS For Cartus clients:

• Starts the process of global mindset development for optimizing employee performance across cultures

• Enhances global effectiveness of employees, adapting to individual styles and corporate systems

• Fosters better employee productivity as members of an international organization

Your employees:• Understand the impact of cultural differences on the ability to

function effectively across national borders• Recognize the impact of culture on communication, management

practices, and work relationships• Develop strategies for more effective management of their job

functions across cultures

FEEDBACK | INTERNATIONAL MANAGEMENT TRAINING

“It should be mandatory for anyone working in the global environment.”- Vice President, strategy & development

“A very well received and effective program. Excellent course on cultural/political evolution. Very quick and thorough history for people new to the region… The program boosted awareness.”- Director, corporate planning


International Management TrainingTHE CARTUS DIFFERENCE

CASE STUDY | BRIDGING CULTURES

The challenge. A newly formed company resulting from a merger between U.S. and U.K. firms wanted to improve communication among a cross-cultural team with the ultimate goal of increased productivity.

The solution. We delivered two simultaneous sessions for U.K. and U.S. nationals on how to effectively conduct business in their respective environments followed by a debrief session which brought the two groups together to agree on action plans specific to participants’ job functions and responsibilities.

The result. The success of this program has resulted in:

• A more culturally aware team• Improved communication and

understanding between team members

• Objectives being met more quickly

International Business BriefingsCustomized Cartus International Business Briefings provide insights and key information about specific regions, countries, and cultures that can be applied to each employee’s job function, responsibilities, and industry. Our training team offers perspectives on the trends of relevant global regions and discusses potential implications and applications for your international ventures. These seminars are best suited for employees who have regular contact with people of different cultural backgrounds, whether at home or internationally, or who have responsibility for a country or region outside of their home countries.

PROGRAM OPTIONS• Working Effectively with Target Country Nationals• Bridging Cultures: Simultaneous Training• Country Orientation

ADDITIONAL CURRICULUM• International Mentoring Programs• Training Across Cultures• Intercultural Executive Coaching

FEATURES• Presentation and discussion with subject experts• Skill development for increased effectiveness in international

business settings, using case studies based on similar industry situations and experiences

• Strategic information about target country enhances understanding of target country business culture


• Positively impacts performance by increasing intercultural communication skills and international management expertise

• Increases competitive advantage and productivity by leveraging cultural differences

• Prepares employees to represent your company in a positive light

Your employees:• Gain key information and insights about business practices in specific

countries or regions around the world• Develop strategies for more effective management of their job

functions in the target country


Consulting ServicesTHE CARTUS DIFFERENCE

Cartus ConsultingCartus Consulting brings a comprehensive perspective to every project, guiding client organizations of all sizes to the best solutions in global mobility and mobile workforce development. We design solutions – from strategic to the transactional – that are customized to our clients’ business goals and that add value to current programs. As a trusted and expert partner for guidance on today’s workforce, transition and policy challenges, we support the resolution of employee mobility and global workforce development issues and seek to manage change and help businesses stay competitive.

Our critical disciplines include:• Employee relocation• Global human resources management• International compensation• Labor market assessment• Organizational development• Intercultural relations

AREAS OF PRACTICE:Mobility Program Design solves strategic mobility challenges by leveraging industry data, comparisons, and benchmarks, as well as policy review and development.

Mobility Program service areas include:• Policy design• Program re-engineering• Voice of customer• Benchmarking surveys• Program architecture design• Resource and tool development • Compensation administration program design • Training for program administrators

Talent Management Support serves to maximize organizational investment as they identify, attract, select, train, develop, retain and promote employees.

Talent Management service areas include:• Assignment experience value strategy• Mobility program- career planning infrastructure development• Performance management• Career planning/repatriation strategy tool design• ROI strategy support• Training design for global L&D curriculum

Cartus Consulting: transforming insight, strategy and experience into

solutions.


VIRTURAL RESOURCE CENTER

The Virtual Resource Center is a web-based decision-making support tool that assists assignees with both the big and small issues of relocation. The tool provides answers to the myriad of questions assignees may have and improves the chances of their accepting the position when offered.

FEATURES:

• 24/7 access from anywhere• Equal access for candidates,

employees (in case of an internal relocation) and their family members

• Quality information specific to all family members on the new area

• Current information on the relocation process, company programs and policy

Consulting ServicesTHE CARTUS DIFFERENCE

Group Move Support provides total project and relocation management to retain quality people, retain productivity and control costs.

Group Move Support service areas include:Strategic Planning• Program and communication

strategy / rollout plan design• Announcement day support• Manager briefings• Needs assessment survey• Budget development• Policy development

Pre-Decision Programs• Policy briefings• Virtual resource center• Destination area overview• Area tours• Resource room development &

management• Education workshops

Other• Site selection analysis• Labor market assessment

International M&A Integration accelerates meeting the financial objectives of your international venture by retaining key talent, building intercultural communication skills and integrating national and corporate cultures.

International M&A Integration service areas include:• Cultural due diligence• Leadership meeting facilitation (target analysis & integration decisions)• Country-specific skill building for negotiators• Executive cross-cultural coaching• Cultural integration keynote speeches• Bridging culture interventions (blueprint design & implementation)• Cultural Virus™ discovery, eradication, stabilization and monitoring


Our mission is to develop individual competencies and organizational capabilities to accelerate global business performance.

As a recognized leader in innovative intercultural and language training, Cartus looks forward to

partnering with you to provide customized solutions to meet your global business needs.

AmericasChicago, Illinois, U.S.Danbury, Connecticut, U.S.Irving, Texas, U.S.

Cartus Corporation

[email protected]

Asia PacificHong KongShanghai, ChinaSingapore

Europe, Middle East, AfricaSwindon, U.K.

Mobility Management • Outsourcing • Consulting • Intercultural & Language Training

© 2008 Cartus Corporation • All rights reserved • www.cartus.com.Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation.

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