Pakistan Job Generic Skills Dictionary

8/6/2019 Pakistan Job Generic Skills Dictionary

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Generic Skills Dictionary and Guidance

Using generic skills in job applications

The generic skills dictionary contains a lot of information on the different skills components. It would not be practical for you to include all of thisdetail in your application. However, you can use the detail contained within the levels as indicators.

Here are some examples:

Human resources management - level 3

• Took lead on closure of a regional office and redeployment of 10 staff within 9 month period

• Assessed risks of closure on impact of existing staff - in regional office and in main office.

• Looked at staff profile in main operation to analyse how redeployment would impact on delivery of business objectives.

• Checked HR policies and local legislation to ensure compliance and checked what options available for supporting staff through change

• Held one to one discussions with staff on changes and explored development needs as part of process.

• Ensured other staff involved in closure from main operation were aware and appropriately trained in HR issues relating to closure

• Outcome - 8 staff redeployed successfully to main office with minimum disruption to business objectives. Staff time was used more

effectively. Exams and KLC customers increased as result. 2 staff helped to find jobs through coaching on applications and outplacement

services. BC protected (potential risk to reputation and status) through ensuring local labour law and HR issues taken into account.

Project and contract delivery - level 2

• Two year premises project needing security upgrades.

• Had to plan and monitor against BC standards

• Invited security advisor to premises to work with small project team

• Identified and managed risks - high rents, location, customer experience

• Assigned roles through team discussions

• Communicated with clients/partners/stakeholders to ensure them that it would be business as usual during project and inform them of

enhanced service post-project

• Set out GANTT charts for sequencing and identified critical paths to minimise disruption to the customers.

The United Kingdom’s international organisation for educational opportunities and cultural relations.We are registered in England as a charity.



• Monitored quality through regular fortnightly meetings to look at issues.

• Completed on time and to budget with minimum disruption. Feedback from customers and staff has been positive.

Financial planning and management - level 3: monitoring and reporting

• Manage central budget for UK programme. Funds for specific projects ring fenced to support strategic departmental objectives

• 3 projects not taken place so needed to shift under-spend into other existing projects

• Used departmental database to check projects in pipeline and held discussions with project manager on viability of project and financial

implications

• Used FABS drilling down and month end reports to realign funds

• Established clearly defined areas of expenditure and adjusted to FPS planning deadlines

• Outcome - budget now moved from a 30k under-spend to coming in on target. Movement of funds has also resulted in more events being

able to run for one project, reaching more people and exceeding targets outlined in plan.

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Business Management and Development

Definition

The ability to develop, sustain and grow the business in line with corporate strategic priorities for income and impact: to formulate business

strategy, to understand crucial business drivers, both internal and external, and assess various business development options and interrogatemanagement information. Effective management of resources across the business.

Area of Responsibility

Level 1 Level 2 Level 3

Market analysisand businessintelligence

Understands the importance of market analysis and is aware of market trends, including competitor activity.

Collects and uses relevant

quantitative and qualitative data onthe target audience or market.

Contributes to the identification andanalysis of needs for existing andnew markets, clients, partners andcustomers.

Establishes and implements systemsto collect, analyse and disseminatemarket information.

Identifies and understands marketsegments, applies this knowledge in

anticipating and meetingclient/customer/partner needs andgenerates a creative and successfuloffer in response.

Monitors market trends and potentialopportunities.

Recognises the need for market intelligenceand is responsible for the design of marketresearch.

Understands and uses market intelligencee.g. market gaps and competitor position in

the development of new sources of incomegeneration and commissioning of newproducts and services which achieve theincome and impact required.

Assesses and makes judgements on marketintelligence either to expand businessopportunities, commission newproducts/services or to decommissionexisting work.

Businessstrategy

Understands how new activitiessupport achievement of corporate

outputs.

Ensures that activity is in line withtechnical and financial businessobjectives.

Makes a measurable contribution tothe development of business strategy

and value for money indicators.

Positions the business for now andthe future by identifying innovativesolutions to achieve impact andrevenue targets.

Understands negotiation tools andtechniques and can apply these tosupport the achievement of businessobjectives.

Establishes business strategy and leads therealisation of dual-key plans.

Leads on the design of innovative businessdevelopment approaches and theassessment of delivery mix to achievemaximum impact and income for the BC andclients / customers / stakeholders / partners.

Leads on the development andimplementation of negotiation strategies andpartnership agreements that lead toenhanced business achievements.

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Product andservicedevelopment

/commissioning

Understands the need to developand/or commission new products,services and solutions that supportthe delivery of corporate objectivesand meet stakeholder andcustomer needs.

Develops, through recognisedplanning processes, new projectsand services with an understandingof which approaches will work in localcontext and of how it will facilitateachievement of corporate outputs.

Understanding of and the ability tomanage commissioning andtendering processes.

Takes the lead for product and servicedevelopment across a portfolio of services.

Recognises and manages either gaps in the

product/service portfolio or opportunities for new products and services.

Responsible for identifying, designing andsecuring appropriate competitively tenderedprojects.

Managing Risk Demonstrates an understanding of business risk and can identifywhere risks may originate from.

Undertakes business riskidentification and analysis for specificinitiatives in line with BRMF. Usesthis to inform approach and managerisk.

Responsible for risk and opportunityidentification across the business andunderstands when a level of risk isacceptable.

Complies with Business Risk Management

Framework responsibilities (if identified as aBMRF Process Owner).

Managingrelationshipswith customers,clients andstakeholders

Collects and analyses client /stakeholder / partner feedback andperceptions and identifies needswithin specific area of work.Identifies barriers to servicedelivery and contributes to their resolution.

Communicates consistently andeffectively with stakeholders and

responds to changingcircumstances in order to enhancebrand and reputation.

Takes the lead role in managing theclient and stakeholders for a specificactivity.

Keeps abreast of operating context.Uses stakeholder analysis, facilitationand problem solving approaches toresolve issues and remove barriersto effective service delivery.

Identifies important relationships anddevelops strategies to strengthenthese within specific area of work.

Manages complex or strategically importantclient/stakeholder/partner relationships, whichachieve significant impact for the Council.

Anticipates changing circumstances andbarriers to stakeholder engagement andtakes action to minimise these.

Resourcemanagement for businessdevelopmentandimplementation.

.

Understands and uses human,financial, IT and knowledgeresources efficiently and effectivelyin order to achieve results.

Has strong sense of value for money and understands theimportance of delivering withinexpenditure and income budgets.

Supports procurement and

Negotiates and manages thedeployment of resources in efficientmanner and in the context of a clear understanding of overall strategy.

Identifies and actively manages thedevelopment of staff skills that areneeded when building new strategiesand business.

Understands how to use and

Takes the lead and is responsible for theefficient use of all resources in order toachieve corporate outputs.

Uses the commissioning process to alignresources with priorities.

Develops effective resource managementstrategies and policies for a portfolio of work

and monitors their implementation.

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negotiation processes. communicate managementinformation.

Identification and management of

resource risks including anticipatingchanging circumstances andmediating between conflicting needsand expectations.

Monitoring andEvaluation

Understands the importance of evaluation. Is thorough in thecollection and communication of evaluation data.

Supports the achievement of targets and monitors owncontribution towards these.

Builds monitoring and evaluation intothe business strategy.

Grounds evaluation in externalmarket context and adjustsmeasurement to provide clear evidence of effectiveness.

Studies evaluation data to see if newapproaches have had the desiredimpact, reflects on lessons learnedand communicates the results of valuation.

Identifies best practice, learning, newprocesses or ways of working that lead tocost savings/improved delivery beyond teamlevel.

Agrees measurable and challenging targetsfor individual initiatives and managesprogress towards these.

Ability to understand and interpret the resultsand leads on the discussion anddissemination of the results.

Links to Job Families

1. Human Resources.

2. Contract Management.

3. English.

Links to Behavioural Competencies

1. Achievement.

2. Analytical thinking.

3. Entrepreneurship.

4. Leading and developing others.

5. Relationship building for influence.

6. Working strategically.

7. Customer service orientation.

Links to generic skills.

1. Human Resource Management.

2. Financial planning and management.

3. Contracts and projects.

4. Marketing and customer service.

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Communications Skills

Definition

Communications skills are what make us effective in sharing ideas, thoughts, information and feelings with diverse internal and external

audiences, often in cross-cultural situations, in order to develop two-way understanding between the audience and the communicator.

Area of Responsibility Level 1 Level 2 Level 3

Reading and WritingSkills

Identifies the main points and ideasin different types of documents

Asks questions when he/she doesnot understand what he/she isreading or to clarify the issue

Understands how to use differentkinds of documents for differentpurposes (i.e. letters, memos,reports etc.)

Writes clearly, in a style suited topurpose and with the needs of thereader in mind

Makes sure information is wellorganised and easy to use

Avoids jargon and explainsacronyms and technical termswhere the reader is unlikely tounderstand them

Avoids discriminatory languageHas knowledge of and appliesBritish Council house style

Able to produce summaries of complexdocuments for a specific audience

Writes business documents clearly andeffectively using standard British Councilformats where available (e.g. reportsPowerPoint, web, etc.)

Able to manage documents throughseveral drafts with various contributors

Reports disagreement with sensitivityand even-handedness

Understands and applies plain Englishguidelines

Makes perceptive comments onwhat he/she is readingdemonstrating an understanding of the author’s reasoning andmotivation

Writes and quality reviews strategicdocuments, policy papers andcorporate reports

Writes for internal and externalpublication

Writes speeches clearly andappropriate to the audience beingaddressed

Ability to assimilate long andcomplex documents quickly andeffectively

Produces accurate and conciserecords of meetings.

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Speaking and listeningskills

Contributes to discussions andpays attention to the timing andsetting of discussions

Is able to express non-complexideas, thoughts and feelings

Gives feedback honestly andconstructively

Asks questions when he/she doesnot understand what is being saidor to clarify the issue

Listens attentively, usesappropriate tone of voice and ispolite

Makes balanced and effectivecontribution in difficult situations e.g.conflicts between staff members

Communicates ideas clearly, effectively,persuasively to an individual or a group

Varies speaking style according toaudience

States different and/or critical opinionswithout causing offence

Is aware of his/her own and others’ bodylanguage

Contributes to meetings effectively toensure all parties can respond and/or participate

Delivers presentations effectively

Acts as a sounding board for colleagues

Listens empathetically (paying attentionto words, feelings and thoughts of thespeaker, and responding appropriately)

Motivates, encourages and inspiresindividuals and groups throughappropriate use of language andmanner

Delivers presentations to internaland external audiences, andhandles questions effectively

Able to communicate directly andappropriately with senior externalstakeholders (e.g. at receptions,presentations etc)

Uses consultancy skills (listening,questioning, analysing issues,outlining options etc.) to enhanceunderstanding and help othersexpress and develop their ideas

Understanding purpose Judges when to communicate andunderstands theimpact/consequences of his/her message on others

Ensures communications areappropriate to purpose andprepares for important discussions

Has a basic understanding of thecultural environment in whichhe/she is communicating

Develops, implements and evaluates aneffective communication strategy andplan

Applies level 1 principles in complexcommunications to diverse audiences

Demonstrates an understanding of the

wider environment (cultural, political,social etc.) in which he/she iscommunicating.

Plans and manages acommunications programme todeliver corporate and businessobjectives

Takes calculated risks withcommunications in order to provokea desired response

Understanding theaudience

Identifies and understands thecommunications needs,expectations and preferences of theaudience he/she wants tocommunicate with

Adapts his/her approach for simplemessaging to his/her audience

Analyses the communication needs of new target audiences

As appropriate, encourages andgenerates two-way communications withtarget audiences to increase mutualunderstanding and adaptcommunications as required.

Uses market research techniquesto improve understanding of anaudience’s communicationspreferences and needs (now and inthe future)

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Understanding tools andmedia

Chooses between basiccommunication methods dependingon context

Is aware of and understands how to usea wide range and the right combinationof communication tools as appropriate

Understands the impact of different tools

Evaluate effectiveness of communications

Able to plan and manage multi-media communications programme

Assesses potential of new andexisting communicationstools/media

Develops new and existingcommunications tools and media

Knowledge Sharing Passes on information proactivelyand in a timely manner

Finds out where knowledge andinformation are held

Is aware of British Councilknowledge sharing practices andtools

Understands the importance of

appropriate knowledge sharing

Is aware of and applies BritishCouncil Records standards andguidelines

Understands and applies dataprotection principles

Demonstrates commitment to sharinginformation and knowledge withcolleagues throughout the organisation

Able to build appropriate networks

Encourages others to share informationand knowledge with one another.

Able to create knowledge sharingstrategy for project/business


1. Marketing and Communications

2. Web, Knowledge and Information Management


1. Analytical thinking

2. Customer service orientation

3. Flexibility

4. Intercultural Competence

5. Leading and Developing Others

6. Professional Confidence

7. Relationship-Building for Influence

8. Self-Awareness

9. Teamworking

10. Working Strategically

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Computer skills

Definition

To understand and use the British Council’s IT systems in an effective manner in compliance with IT security standards including the ability to describeand report issues/problems accurately to the IT helpdesk or appropriate personnel



Using Outlook

In line withdisabilitylegislation (e.g.reasonableadjustments being

made if needed)

Create, send, forward and reply to emails

Send, open and save attachments

Set up out-of-office assistant messages

Able to recall email messages sent inerror

Delete unwanted items

Set up/ respond to meeting requestsusing Calendar

Use and search the global address listincluding distribution lists and publicfolders

Recognise SPAM and phishing attempts(e.g. scams; chain letters)

Understands and complies with ITsecurity standards

Use voting buttons on emails sent andreceived

Manage distribution lists

Manage own appointments and setreminders using the Calendar function.

Set up own Calendar to allow at least read-only access to Calendar to a suitable set of

colleagues.

Check for colleague’s availability usingCalendar.

Change views (reading pane, sorting,calendar, etc)

Use tracking facilities

Restore deleted items

Create, organize and manage messagefolders

Create and maintain contacts

Add and remove toolbars

Use tracking facilities and expiry dateson email

Create/assign tasks and monitor taskprogression

Know how to use outlook for emailmerging

Effectively use Outlook to manage and

file emails including writing email rulesand managing alerts

Apply and create categories to organiseitems

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Using Word

In line withdisabilitylegislation (e.g.reasonableadjustments beingmade if needed)

Identify, open, create and print Word files

Be aware of and use templates

Use basic character and paragraph

formatting (e.g. bold, bullets etc.) andstyles

Utilise spelling and grammar checkingtools

Change margins and paper orientation

Insert images and symbols

Change document views and modifydocument options

Use and modify document properties

Save, copy, rename, search, move and

delete filesUnderstands and complies with ITsecurity standards

Create, modify and format standard tablesand borders

Understand the principle of styles and howto modify them

Create and modify drawing objects anddiagrams (e.g. text boxes)

Perform basic mail-merge facilities (withinWord)

Use hyperlinks and bookmarks

Format and manipulate images in relationto text

Use automatic numbering facilities.

Update a Table of Contents

Track and manage changes during editingand reviewing


Perform complex mail merges (Wordinto other applications)

Create document templates using styles

Create and format complex diagramsand graphics

Insert bookmarks, Table of Contents,footnotes and endnotes

Understand and use section and pagebreaks

Create/manipulate outlines styles for numbering and bullets

Create/amend complex documentsusing several levels of headings andsub-headings and handling indexes,

tables and a cross-reference system asappropriate

Awareness of file size and knowledge of how to use file compression

Using Excel


Understand and apply basic concepts andterms used in Excel including thedifference between cells containing dataand formulae

Create, format, modify, sort, print anddelete simple spreadsheets

Format spreadsheets using text colour,shading, borders

Save, copy, rename, search, move anddelete files


Create and format graphs and charts

Handle complex tables sorting data andrepeating vertical/horizontal headingsfacilitating the consultation of thespreadsheet

Create formulas using simple mathematicaloperators and functions

Freeze, lock, hide spreadsheet ranges andformat for printing

Import and export data to other applications


Troubleshoot problems

Summarise data using pivot tables

Link spreadsheets to other files andapplications including formulas acrossmultiple sheets

Write and modify macros

Understand and apply statistical analysisfor creating complex formulae

Calculate using more complex formulae(e.g. IF/AND/OR)

Track and manage changes on shared

workbooks

Create and manage scenarios and ‘what

if’ data tables


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Using Databases


Understand and apply basic databaseconcepts (e.g. navigate records)

Perform simple database queries toextract or select records from thedatabase according to specified criteria

Produce reports from tables and queries

Retrieve and search for information usingstandard reports

Perform more advanced queries using thebuilt-in query tool to search data andproduce reports

Identify areas for improvement for usewith existing databases

Know how to commission databasedevelopment according to businessrequirements

UsingPowerPoint

In line withdisabilitylegislation (e.g.reasonableadjustments being

made if needed)

Load and run PowerPoint presentations

Create and format basic presentationsusing pre-defined slide layouts

Insert basic graphics (e.g. clipart)

Print slides and handouts in a variety of paper layouts suitable to the targetaudience

Use a data projector for presentations

Save, copy, rename, search, move anddelete files

Apply various slide show animated effects

Create, edit Master slide templates

Create a new template from scratch

Create images and charts within (andbetween) presentations

Demonstrate confidence in using the slide

master, handout master and notes master Import and embed data from other applications including Word and Exceltables and hyperlinks


Add audio-visual information topresentations including video clips

Create animated text and graphic effects

Know how to store PowerPointpresentations on the web.

Use the PowerPoint presentation featureto reduce large file size presentations


Using InternetExplorer

In line withdisabilitylegislation (e.g.reasonable

adjustments beingmade if needed)

Know the difference between internal(Intranet) and external (Internet) sites

Understand basic concepts and termsassociated with using the Internet in linewith general IT security standards

Use search engine tools to locateinformation of interest

Able to bookmark and print web pages

Able to add and organise favourites

Be able to listen to or watch podcasts

Able to access and use the British Councilintranet site

Understands and complies with BritishCouncil security standards

Refine searches using advanced searchingmechanisms

Evaluate search results, assessingauthority, authenticity, currency of websitecontent

Understand copyright issues relating tousing web material

Save a web page as a file


Use web casts (e.g. webinar)

Commission and manage Internet pagesand podcasts

Create and use blogs, wikis anddiscussion forums

Use Obtree to create British Council webpages

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E-Learning


Register/enrol for online conferences,courses and other elearning events

Follow a course of instruction

Have a critical view of quality/delivery of online materials

Creating and editing a personal profile

Download/upload materials


Understand the conventions of andcontribute using different on linecommunication tools (discussion forums,text chat, voice chat, video chat etc.)

Be aware of and apply on-line etiquette(netiquette)

Understanding and application of onlinelearning techniques (time management, self reflection, problem solving and asking for help, apply awareness of learning style etc.)

Moderate on-line learning (e.g.administrate, design for, facilitate,evaluate and provide technicalassistance for learners)

Commission and manage online contentincluding ensuring sites are secure inline with British Council securitystandards

Understand the functionality andapplicability of different on-line tools(chat, discussion forums, wikis, blogs,VoIP, quizzes, FAQs, calendars, etc.)

Adapt materials for an online audience

Links to Job Families1. Information Systems and Technology

(IST)

2. English

Link to other Generic Skills1. Business management and development

2. Communication skills

3. Financial planning and management

4. Project and contract management

Links to Behavioural Competencies8. Achievement

9. Analytical thinking

10. Professional Confidence

11. Team working

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Financial Planning and Management

Definition

Financial Planning and Management is the ability to cost activity and manage the budgets set. It involves the planning and delivery of agreedresults/outputs within established criteria for budget and timescale, using the appropriate policy and process.


Level 1

This level - will be expected toseek guidance from L2 and L3

Level 2 Level 3

Although not specifically stated L3will provide guidance to L1 and L2

Risk Management Awareness of corporate/globalpolicies and processes in relation torisk management including thebusiness tool, Business RiskManagement Framework (BRMF)and know where to locate thisinformation

Knowledge and experience of corporate/global policies and processesin relation to risk (including BRMF) andhow these link todepartmental/country/regional level riskmanagement

Ability to identify and manage these

risks

Communicates exceptions atdepartmental/country/regional level

Lead on the management of risk, byassigning roles and responsibilities,ensuring reviews take place and risksare managed at adepartmental/country/ regional level

Ability to identify opportunities andmanage any financial risks associated

with them

Takes responsibility for reportingexceptions to the appropriate senior management forum

Planning andForecasting

Awareness of BC planning cycle anddeadlines and where to locate thisinformation

Understanding of process to set upand maximise benefits of an effectivemanagement reporting structure(WBS + cost codes) includingbudgets and commitments

Has basic knowledge of the conceptof cashflow (movement of money inand out of the organisation) andprovides the relevant financialinformation to budget holder as partof the cash flow forecasting exercise

Knowledge and application of BCplanning cycle plus policies, processes(FPS) and timetables

Contributes to departmental/country/regional financial plan

Uses systems to accurately cost a

project/activity

Supervises the setting up of a financialmanagement reporting structure (WBS+cost codes for FABS countries)including budgets and commitments

Produces a cash flow forecast for project/activity

Ability to produce a financial plan tosupport programme of activity for dept/country/region

Ability to cost activity, including costbenefit analysis where appropriate

Ability to construct pricing structures

(e.g. pricing exams, course fees)

Use forecasting as a tool to identifypatterns/trends in expenditure/income

Monitoring andReporting

Understand how to access reportsand verify transactions posted tobudgets, where financial role permits

Knows how to create and maintainfinancial management information

Understand how to access and processreports, including income andexpenditure statements and balancesheet

Monitor financial performance against

Takes lead responsibility for monitoringand reporting at departmental/country/regional level

Able to analyse and interpret complexfinancial data in order to make

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Level 1


Level 2 Level 3


records for projects/activity (showingbudget, actuals, commitments and

forecast outturn)Understands how to review thestatus of creditors and debtors andknow how to escalate problem itemsas appropriate

Has basic knowledge of BRMF toolfor monitoring and is aware of their own role in this process

targets and takes action to manageexceptions (e.g. over/underspend on a

particular budget)Monitor creditors and debtors and reportexceptions at BRMF meetings asappropriate

appropriaterecommendations/proposals to

business plans/projectsReports directly and appropriately withinternal and external stakeholders onfinancial matters

Receipts Process:

Invoiced and non-

invoiced

Knowledge of customer master data -process plus content and datastandards

Ability to run debtor reports or knowwhere to access them and identifydebtor position e.g. check if amountsare overdue

Awareness of the concept of reconciliation and ability to prepare astatement of expected income whererequired

Knowledge plus application of bad debtpolicy and process

Checks and approves reconciliation of receipts to cash banked (whererequired)

Lead on any bad debt applications for write off

Takes responsibility for ensuringreconciliation of receipts to cashbanked are completed where required

Payment Process Knowledge of the procedures for setting up vendors on the corporate

system (SAP)Awareness of payment systemprocess and document standards,including travel and expenses, or where to locate the information

Knowledge of, and manages, the risksassociated with setting up of vendors

Ensures payments are processedcorrectly and creditors are effectivelymanaged

Ensure that resources are in place,roles and responsibilities are clearly

defined and allocated and that there iscompliance with corporate standards,to enable the payment process to runefficiently and effectively

Impact of financialtransactions onBC statutoryreporting plus

other reportingobligations

Has a basic awareness of howtransactions impact on corporateaccounts

Awareness of statutory and internalmanagement principles and

Understands how transactions impacton the corporate accounts

Understand internal management

principles and practices, includingaccruals, in the recording of transactions

Demonstrates an understanding of thewider environment in which theorganisation is operating and theimpact this has on financial

transactions, e.g. devaluation

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Level 1


Level 2 Level 3


practices, including accruals, andwhere to locate guidance e.g.

Essential FinanceAbility to correct accounting entriesand to cross charge betweenbusiness activities or provide relevantinformation for the journal to beraised.

Takes lead responsibility for ensuringthat transactions are properly recorded

in the accounts


4. Finance5. Contract Management


12. Analytical Thinking

13. Holding People Accountable

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Human Resource Management

Definition

HR management is about managing and coaching staff to ensure effective and innovative corporate/business delivery. It is about defining thestructure, numbers and skills in teams, setting challenging and realistic objectives for staff and ensuring they are both effectively developed andperformance managed in line with our policies and legislation. The aim is to achieve or exceed corporate/business objectives by ensuring staff feelmotivated and confident about working creatively in a supportive and inspiring culture that is in line with our values and EO and Diversity.


Resourcing:

Establishing and maintainingappropriate structure, numbersand skills in teams (staffingprofile) to enable the business

to meet its goals and objectives

Understanding of the businessobjectives and goals of theteam/department/country/region;being clear about own role andthe roles of others, and how this

effects the staffing needs andprofile

Awareness of the relevant HRpolicies and procedures andknowledge of where to obtainguidance on them

Awareness of the British Council’sEO & Diversity policy

Contributes to the development of the staffing profile for theteam/dept/country/region in linewith the business/country/regionalplan

Good knowledge of BCrecruitment and selection policiesand processes

Ensures an equal balance in thedistribution of work within theteam/dept/region

Ensures EO & Diversity policiesand procedures are considered inwork planning and distribution

Knowledge of the different staffingcontracts used locally.

Knows where and when to seekadvice on local legislation.

Advocates appropriate changes tothe personnel profile as requiredto maintain efficiency

Assesses and makes judgements onthe correct staffing profile to deliver the business objectives/goals and anunderstanding of any associatedrisks

Leads recruitment exercises,adhering to HR policies. Ensuresothers are trained in this area.

Ensures staff are employed in linewith Council policies and incompliance with local legislation.

People and performance:

Enhancing business outputs byenabling staff to perform at

their optimal level

Awareness and understanding of the performance managementcycle and active engagement in

the process

Uses Performance Managementtools to induct, manage, developand evaluate staff performance

Working knowledge of HR policies

Engagement and promotion of performance management system toensure best practice

Takes a lead in developing the

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Gives and receives feedbackinforming own and others’performance

Awareness of the relevant HRand health & safety policies andprocedures that affect people andperformance

and procedures relating to themanagement of staff

capacity of others to apply Councilstandards in key HR areas such asrecruitment, induction, performancemanagement, EO and Diversity.

Ensures Health & Safety guidelinesare adhered to, to mitigate risk withinthe business

Acts on feedback from the Staff Survey, to enhance own and staff performance and motivation

Ensures staff terms and conditions of service are reviewed regularly andare in line with HR policies and locallegislation

Development:

Enabling staff to acquire anddevelop the skills to maximisetheir potential and performance

Awareness of the developmentopportunities available within theorganisation for both individualand business growth

Takes responsibility for self development and career planning

Consistent approach to staff development through the use of coaching and mentoring

Analyse skills needs/requirementsand identifying potential gaps

Understands role as a facilitator of others, and the importance of appropriate delegation

Knowledge of the different types

of learning and developmentopportunities andacknowledgement of the diverselearning/working styles of staff

Contributes to the production of thedevelopment strategy and budget

Analyses the long term training anddevelopment (T&D) needs in line withcurrent and future businesstargets/goals/requirements

Ensures that others in the team aretrained in HR management (whereappropriate), and are clear abouttheir role and responsibility in relation

to the management of others

Seeks staff feedback on analysesand T&D planning processes.(thoroughness, fairness, access,diversity)


6. HR Job family


14. Holding people accountable

15. Leading and developing others

16. Professional confidence

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17. Intercultural competence

Marketing and Customer Service

Definition

Putting customers (people whom we engage with internally or externally e.g. colleagues, clients etc.) at the centre of delivering focussedproducts and services at the right time, in the right place and in an appropriate way.


Understanding the BritishCouncil and its values

Understands the British Counciland works within the values

- Who we are

- Why we are here

- What we want to achieve

Ensures new colleaguesunderstand and apply BritishCouncil Values

Positively influences all customersabout British Council in a manner that encourages them to engagewith the organisation

Takes responsibility for championingthe brand and ensuring that brandvalues are embedded in allprogrammes, projects, products andservices

Understanding potentialmarkets/customers

Provides input into basicadministration of market research

Recognises potential customersand actively promotes BritishCouncil products and services tothem

Understands the importance of market research and the benefitsit provides

Supports the development of products, services, projects andactivities for agreed target groups

Applies customer/market intelligencein formulating strategy

Takes responsibility for shapingresponse to the needs of keysegment groups to achieve businessbenefits

Understanding customer needs

Is able to gather required customer and market information

Applies knowledge of DataProtection and Freedom of Information standards

Establishes systems to collect andanalyse customer and marketinformation

Commissions, scopes and co-ordinates appropriate customer andmarket research

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Responding to customer needs

Controls the interaction with thecustomer. Listens effectively anduses questioning skills to clarifycustomer needs

Delivers excellent service at all

points of contact

Plans and supports a serviceapproach that balances apersonalised delivery withbusiness needs.

Investigates service delivery and

provides solutions to anyproblems/issues.

Shapes and leads on MCS strategythrough applying:

• knowledge of the externalenvironment (political,sociological, economic,environmental, technological andlegal aspects);

• interpreting market information;

• having a comprehensive

understanding of the nature,

profile and demands of customers

Leverages and exploits available

resources to better meet customer

needs and expectations.

Building strong relationships

which add value to theUnited Kingdom

Uses strong interpersonal skills to

build effective rapport withcustomers

Uses systems to accurately

manage customer information

Ensures staff have sufficientmarketing/customer service skills

Uses knowledge of best practice in

customer relationship managementto make strategic decisions.

Obtaining and evaluatingfeedback

Actively and systematically collectsfeedback and data through avariety of means

Analyses and evaluates actualcustomer experience againstexpectations using feedback,benchmarking and managementinformation.

Feeds management informationinto continuous customer serviceimprovement.

Makes strategic decisions on productand service development, balancingcustomers’ needs and expectationswith organisational priorities,objectives and resources.

Promotes by example a culture of continuous improvement.

Links to Job Families7. Marketing and communications

Links to Behavioural Competencies1. Customer service orientation2. Relationship building for Influence3. Inter-cultural competence4. Self awareness5. Analytical thinking6. Working strategically

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Project and Contract Management

Definition Delivering client and partnership funded projects and contracts, and internally commissioned projects, using the project cycle of identification and development, implementation and evaluation and reporting; understanding the context of projects and contracts and their contribution to British Council purpose.


Context, market andstakeholders

Understanding the contextand market to identify anddevelop new projectopportunities, and managingclients/partners/ stakeholders

Understands project identificationprocesses and demonstratesability to contribute to these.

Uses effective approach tocommunicating with projectstakeholders to maintainrelationships.

Applies knowledge of organisationalpurpose, strategy and businesscontext to identify appropriate projectopportunities, products and services,and partnerships, underpinned bydual-key planning.

Manages and developsclient/partner/stakeholder

relationships that support the deliveryof specific projects

Assesses and makes judgementson project investments that achievemaximum impact against corporateoutputs and business targets.

Responsible for identifying,managing and developing strategicrelationships with principal clients,partners and stakeholders.

Development and delivery Understands processes for developing proposals anddemonstrates ability to contributeto these

Contributes to the developmentand implementation of projectplans and schedules usingappropriate systems and tools.

Undertakes assigned role(s) in

project delivery to internal andexternal client/partner/stakeholder satisfaction.

Leads the development/authoringand quality review of projectproposals to corporate standards andinternal/external client requirements.

Takes lead responsibility for theimplementation of projects atdifferent stages of the project cycle toensure delivery of project outputsand targets and manages change.

Designs and manages logically inter-related input plans, costings,schedules and responsibilitymatrices, revenue forecasts and workbreakdown structures.

Leads the development of highlycomplex and business criticalproject proposals using appropriatetools, business processes andsystem standards.

Ensures ‘fit’ between project leveloutputs and targets and theachievement of corporate outputs.

Takes lead responsibility for

implementation of highly complexand business critical projects.

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Tendering andprocurement

Application of tenderingprocess (competitive and

single source) to winbusiness; procurement of goods, services, internal/external resources to supportproject delivery

Understands basic contractingterminology and uses thisappropriately

Has basic understanding of

tendering and procurementprocedures

Supports the procurement andmanagement of: project goodsand services, and internalresources.

Leads in developing, negotiating andmanaging pre-contract agreements,contracts and Service LevelAgreements with individuals,departments and organisations.

Designs appropriate tender documents. Manages theprocurement process to internal andexternal client standards for specificprojects.

Leads on the identification,procurement and management of goods, services, and internal/external resources (includingconsultants, partners and suppliers).

Manages the tendering process tocorporate and external standardsacross a portfolio of projects.

Negotiates and manages strategic

partnerships which enhance BC’sreputation.

Is responsible for and manages theprocurement process to secureinternal and external resources tocorporate and external standardsacross a portfolio of projects

Managing risk Demonstrates an understandingof project risks and operatingcontext, and adjusts planningaccordingly duringimplementation.

Undertakes business riskidentification (technical and financial)and analysis for specific initiatives.Uses this to inform approach andmanage risk.

Responsible for risk and opportunityidentification and businessassurance across a portfolio of projects.

BRMF Process Owner for projectrelated areas (as appropriate).

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Monitoring, evaluation andreporting

Understands basic monitoring andevaluation tools and processes.

Contributes to the development of monitoring plans and takes part in

monitoring.Contributes to project closure,including systems closure.

Supports project reporting bycollating managementinformation.

Contributes to the collection of information for lessons learnt.

Agrees monitoring and evaluationcriteria and plans with internal andexternal clients/partners/stakeholders at project pre-implementation.

Manages the delivery of monitoringplans and takes action to ensureprojects are delivered to time, qualityand cost targets.

Communicates outputs and targets.

Takes the lead for specific projectson the management of project/contract closure and financialand technical reporting to internaland client/partner/ stakeholder standards and needs.

Communicates the findings fromproject impact evaluation, capturesand disseminates lessons learnt.

Acts as internal consultant tomonitoring and evaluation designand delivery.

Manages and monitors project

delivery across a portfolio of projects to meet corporate strategyand business target requirements.

Takes the lead for highly complexor business critical projects on themanagement of project/contractclosure and financial and technicalreporting to internal andclient/partner/ stakeholder standards and needs.

Applies the results from projectimpact evaluations to strategicbusiness development, leading toperformance improvements.

Business and systemprocesses

Operates within corporateguidance and standards for project implementation on FABS,manages expenditure and incometo plan.

Ensures compliance with corporatestandards and guidance for projectimplementation, including on FABS.

Contributes to the development of best practice for the use of FABS inproject delivery corporately.


8. Contract Management

Links to Generic Skills

1. Human Resource Management2. Financial Planning and Management3. Business Management and Development


1. Achievement2. Analytical thinking3. Leading and developing others4. Relationship building for influence5. Holding people accountable

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Pakistan Job Generic Skills Dictionary

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