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A platform where healthcare professionals in Malaysia learn and
discuss strategies leading to quality and innovation in healthcare
delivery
mypatientcare.sphereconferences.com
Organised by Supporting Association
12 - 14 August 2014Sunway Pyramid Convention Center Kuala
Lumpur, Malaysia
Datuk Dr. Noor Hisham bin AbdullahDirector General Ministry of
Health Malaysia
Dr. HM GohMedical Director and Chief Operating Officer
University of Malaya Specialist Centre
Dato Amir Firdaus AbdullahSenior General Manager of Group
Operations Pantai Holdings Berhad
Dato Dr. Chan Kok EweMember of Board of Directors Island
Hospital Penang
Dr. Chong Su-LinChief Executive Officer Prince Court Medical
Centre
Quality & Innovation
Event Highlights
25 leaders from healthcare institutions
Case studies from Singapore, Hong Kong and Philippines
Site tour to Malaysias world class hospital for medical
tourists(Awarded by MTQUA in 2013)
HRDF
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Premium Exhibitor
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Over the past decade, healthcare providers in Malaysia have
steadily elevated its standards in healthcare through strong focus
on safety and quality in clinical outcomes. However, healthcare is
undergoing a radical shift, and success is no longer measured only
by good clinical outcomes, and efficient care at low cost, but also
by the quality of the patient experience during the treatment.
Patients are becoming increasingly discerning and healthcare
providers must move fast to meet these demands.
Patient-centered care has thus become an area of focus for
healthcare providers. Veering away from the standard approaches of
patient interaction, a new type of service acumen needs to be
developed.
Patient Care Malaysia is the platform for patient care
professionals to exchange ideas, discuss strategies to develop more
efficient operational systems, integrate innovative processes and
technologies, and discover ground-breaking practices that will
differentiate providers to propel the quality of patient care in
Malaysia to new heights.
Bring your colleagues along and enjoy special group registration
savings. For more information and to register, call Nino at +65
6848 5376 or email him at [email protected]
WhoWill You Meet?By Industry By Job Title
Aboutthe Conference
2%Data management, storage and security
1%HIS / CIS / EMR / patient record system providers
80%Secondary Healthcare/Acute Care
10%Tertiary Healthcare
1%Integrated care solution providers6%
Other Healthcare Technology 12%
Head of Patient Support/ Patient Experience
CEO
5%Head of business development / Strategic Initiative
15%Head of quality assurance, improvement and safety
20%Head of Nursing
12%20%
COO/Head of operations
10%CIO/ Head of IT
6%Medical director
2 Join the conversation @ SPHEREHEALTH
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ConferenceAgenda DAY 1 12 August 2014 , Tuesday DEVELOPING A
PATIENT-CENTERED CULTURE
1415 Empowering patients and doctors towards participatory care
- Driving cultural change in a large academic medical centre
Dr. HM Goh, Medical Director and COO, University of Malaya
Specialist Centre
1445 Panel Discussion
Leadership in healthcare: Enabling ownership of the patient
experienceStanley Lam, Chief Executive Officer, Mahkota Medical
CentreDr. HM Goh, Medical Director & COO, UM Specialist
CentreChin Wei Jia, Chief Executive Officer, Regency Specialist
HospitalDr. Chong Su-Lin, Chief Executive Officer, Prince Court
Medical CentreModerator: Michael Wong, Chief Executive Officer,
Pantai Hospital Ayer Keroh
1530 Afternoon Refreshments
WORKSHOP: TRANSFORM THE ENTIRE ORGANIZATION
1605
The mindset for customer service excellenceAre you and your
colleagues ready to provide world-class healthcare services? Do you
have the right customer-service mindset for it? In this workshop,
whether you are a manager or a frontliner, GK will share with you
on how to Inspire yourself and your colleagues to give good
customer service Ensure the right jobfit through EQ/EI level
analysis and
capitalizing on unique strengths Determine whether you and your
colleagues are actively
engaged or actively disengaged Understand the need to be
committed ABCD
and CARE Develop a CEO mentality for yourself and your
colleagues Empathize with patients and visitors Look into two
operational areas: Moments Of Truth,
and Barriers Busting GK Lim, President, HRD Gateway Sdn
BhdDelegates will be in for a fruitful learning experience as the
workshop will be interactive and includes plentiful time for
Q&A
1740 Chairpersons Closing Remarks
PROVIDING WORLD-CLASS HEALTHCARE SERVICES: IS MALAYSIA THERE
YET?
0850 Chairpersons Opening Remarks
0900 Opening Keynote Address
Beyond Vision 2020: Preparing Malaysia for a sustainable
healthcare system
Datuk Dr. Noor Hisham bin Abdullah, Director General, Ministry
of Health, Malaysia
0915 The story so far: A leaders insight to patient care
management
Dato Dr. Chan Kok Ewe, Member of Board of Directors, Island
Hospital
0945 Medical tourism: Malaysias ambition to be the top
healthcare destination and its impact on care delivery
Dato Amir Firdaus Abdullah, Senior General Manager of Group
Operations, Pantai Holdings Berhad
1015 Morning Refreshments
1045 Leadership Panel Discussion
Strategies to manage the increasing demands of Malaysian
healthcare consumers
Dato Dr. Chan Kok Ewe, Member of Board of Directors, Island
Hospital Anwar Anis, Chief Executive Officer, Pantai Hospital Kuala
LumpurDato Amir Firdaus Abdullah, Senior General Manager of Group
Operations, Pantai Holdings Berhad Dato Dr. Au Yong Kien Hoe, Chief
Executive Officer, Normah Medical Specialist CentreModerator: Dr.
Chong Su-Lin, Chief Executive Officer, Prince Court Medical
Centre
INCULCATING NURSING LEADERSHIP
1130 Elevating the role of nurses with increased autonomy and
authority for better patient care
Reserved for MOH Malaysia
1200 The evolution of nurses role throughout the decades
Dr. Annabelle Borromeo, Senior Vice President for Hospital
Operations and Chief Nursing Officer, St. Lukes Medical Center,
Philippines
1230 Panel Discussion
Overcoming common management dilemma faced by nurse managers
Yew Oi Khuan, Director of Nursing, Hospital FatimahMariam Madhar
Ali, President, Malaysia Nurses AssociationModerator: Dr. Annabelle
Borromeo, Senior Vice President for Hospital Operations and Chief
Nursing Officer, St. Lukes Medical Center, Philippines
1315 Networking Lunch
Register today | mypatientcare.sphereconferences.com 3
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ConferenceAgenda DAY 2 13 August 2014 , Wednesday 1400 Case
Study
Incident Reporting and Management: Experience of AIRS-3 in
regional hospital in Hong KongDr. Aboo Gloria Halima, Senior
Nursing Officer (Quality & Safety), Hong Kong East Cluster,
Hospital Authority, Hong Kong
1430 Enhancing patient safety through a bottom-up approach is it
up for consideration?Dr. NorAishah bt Abu Bakar, Senior Principal
Assistant Director, Medical Care Quality, Head of Patient Safety
Unit, Ministry of Health, Malaysia
1500 Afternoon Refreshments
WITH THE PATIENT IN MIND: INNOVATIVE PATIENT FLOW PROCESSES
1530 Case StudyRe-designing the patient experience: Effective
management of staffing and healthcare provider resources to
eliminate patient flow bottlenecksMichael Wong, Chief Executive
Officer, Pantai Hospital Ayer Keroh
1600 Case StudyBreaking down silos to improve patient flow and
hospital efficiencyGerrie Martin, Director of Performance
Improvement, Penang Adventist Hospital
1630 Case StudyShortening the response time in unscheduled
admissionsDr. Terence Leslie de Silva, Medical Director, Gleneagles
Hospital Kuala Lumpur
1700 Case StudyClinical handover system with implementation of
MEWS in a regional hospital in Hong KongDr. Leung Chi Man, Deputy
Service Director (Quality & Safety), Hong Kong East Cluster,
Hospital Authority, Hong Kong
1730 Chairpersons Closing Remarks
1740 End of conference
FORWARD-THINKING: GEARING UP FOR THE FUTURE
0900 Chairpersons Opening Remarks
0905 Case StudySingapores Healthcare experience: The Regional
Health System - Latest Changes for SingaporeanJonathan Tan, COO and
Director of Corporate Development, AsiaMedic Limited, Singapore
0935 Propelling future care with patient-oriented health
informaticsAdam Chee, Chief Advocacy Officer, Binary Healthcare
1020 Morning Refreshments
HEALTHCARE TECHNOLOGY: HAVE WE FULLY EXPLORED ITS POTENTIAL?
1050 TeleHealth-enabled : Shifting healthcare from Hospital to
Home with better outcomes and lower costFernando Erazo, Senior
Director, Hospital to Home, Philips Healthcare in Asia Pacific
1120 Panel Discussion
Achievements of health informatics so far and exploring further
potentialReserved for Telehealth Division, MOH, MalaysiaKumaravel
Muniappan, Head of IT, Pantai Hospital Ayer KerohDr. HM Goh,
Medical Director and COO, University of Malaya Specialist
CentreModerator: Adam Chee, Chief Advocacy Officer, Binary
Healthcare
1205 Networking Lunch
INDIRECT PATIENT CARE: COMMITMENT TOWARDS QUALITY &
SAFETY
1300 Patient-centered care through quality assurance, quality
improvement and patient safetyAnwar Anis, Chief Executive Officer,
Pantai Hospital Kuala Lumpur
1330 Case StudyNormah Medical Specialist Centres journey towards
excellence in patient care quality and safetyDato Dr Au Yong Kien
Hoe, Chief Executive Officer, Normah Medical Specialist Centre
THIS EVENT IS HUMAN RESOURCES DEVELOPMENT FUND (HRDF)
CLAIMABLE!Administered by Pembangunan Sumber Manusia Berhad (PSMB),
HRDF was established in 1993 with the aim of developing quality
human capital and a world class workforce in achieving a high
income economy based on knowledge and innovation in the nations
quest to attain the status of a developed country by the year
2020.
Take advantage of this training fund to upgrade yourself.
For more information, please visit www.HRDF.com.my
HRDF
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4 Join the conversation @ SPHEREHEALTH
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Site Tour to Prince Court Medical Centre14 August 2014, Thursday
| 09:00hrs 12:00hrs
Register today | mypatientcare.sphereconferences.com 5
Aside from recognition for its outstanding achievements and
breakthroughs in the field of medicine, Prince Court Medical Centre
is an environmentally-friendly facility designed for patient
safety, comfort and care.
The hospital features separate critical care units for general
intensive care, coronary care, neurological care, burns and
neonatal intensive care, with single occupancy private rooms for
privacy and protection against possible cross-infections. It is the
only hospital in Malaysia that has achieved Stage 6 in the HIMMS
EMR Adoption Model, an advanced global healthcare IT benchmark that
signifies its clear goals for improving patient safety, minimizing
errors, and prioritizing IT implementations towards a paperless
environment.
Appreciating that prevention is better than cure, Prince Court
supports the community in healthy living and preventive care with
its Lifestyle Modification Centre that covers all aspects of
wellness lifestyle, exercise, attitudes and nutritional awareness
in a multidisciplinary holistic approach.
With its tagline Prince Court cares, Prince Court Medical Centre
strives to provide the best for its guests.
* Transportation provided from Sunway Pyramid Convention Centre
to Prince Court Medical Centre and return.
Join us in this tour to experience and witness Prince Court
Medical Centres world-class hospitality and healthcare delivery! To
register, contact Lily Low at +65 6848 5372 or email
[email protected]
Limited to first
30 attendees only*
8 reasons to attend
Meet the most influential leaders in healthcare helming the
development of patient care delivery
1. Benchmark your operations against Malaysias leading hospital
operators and learn best practices
2. Analyse new management strategies to maximize efficiency and
optimize cost
4. Achieve continuous improvements in your operations and
projects through technology showcases and success stories
3.
Explore new partnership opportunities and increase your
hospitals point of presence in Malaysia
5. Engage in meaningful discussions with your peers on how to
meet patients growing demands
6. Interact with leading hospital operators and access the
latest opportunities in projects and expansions
7. Update yourself with the latest developments in healthcare
management, technology, innovations and processes
8.
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While dealing with the rising patient demands for better and
quality healthcare services, healthcare providers have been
re-defining process flows, adopting models and technologies to
transform themselves to be patient-centered.
Do you have the solutions that can help these healthcare
operators? If so, take this opportunity to raise your corporate
profile and demonstrate your expertise while generating leads from
your key verticals.
As a sponsor, we can help you to:- Meet the right people
- Secure one-to-one meetings with key prospects
- Impress your potential clients with new innovations
- Raise your company profile by reaching out to more than
200,000 targeted executives
- Host social activities with 200 senior executives
Be a part of Malaysias only patient care conference reaching out
has never been so easy.
Malaysian Healthcare Institutions are looking for solution
providers like you!
Contact Jason Lim at +65 6848 6051 or email him at
[email protected] to find out how we can help you to
arrange for face-to-face meeting with these healthcare
operators
6 Join the conversation @ SPHEREHEALTH
Sponsors &Partners
Media Partners
Meetour partnersSupporting Association
PhilipsPeople focused, healthcare simplified.
At Philips, we try to simplify healthcare through combining our
unique clinical expertise with human insights to develop
innovations that ultimately help to improve the quality of peoples
lives.
With a growing presence in cardiology, oncology, and womens
health, we focus on the fundamental health problems with which
people are confronted, such as congestive heart failure, lung and
breast cancers and coronary artery disease.
Our focus is to deliver value throughout the complete continuum
of care: from disease prevention to screening and diagnosis through
to treatment, monitoring and health management. Philips is
dedicated to making an impact wherever care happens, within the
hospital - critical care, emergency care and surgery and, as
importantly, in the home.
PremiumExhibitor
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10 12 November 2014 Suntec Singapore Convention and Exhibition
Centre, Singaporewww.patientcareasia.com
About eventFollowing the success of the inaugural Patient Care
Asia 2013, the next edition will be back with a bigger and better
event in 2014.
Continuing with the aim to propel the quality of patient care in
Asia, the 2014 edition will maintain strategic discussions on
back-end operations to improve patient care, and in addition, delve
more into the main touch points between the hospital and its
patients front line operations and nursing.
Whats new for 2014? Country-focused session for best case
practices from the region. Cross-industry insights what the
healthcare industry can learn
from other customer-centric industries CEO roundtable
discussion
For sponsorship opportunities, please email
[email protected] or call him at +65 6848 5376
What delegates said about Patient Care Asia 2013
Jane Chong, Asst Manager Operations,
Tan Tock Seng Hospital, Singapore
Many different perspectives from
speakers from different countries. Overall, an
excellent mix!
Dr. Eric Ng, Chief of Service of the Dept. of Medicine &
Geriatrics,
and Director, United Ambulatory Care Centre, Hong Kong
The conference successfully facilitated the exchange of ideas
and down-to-earth
solution strategies. The close and friendly environment had
created the potential for such
intimate interactions.
Quick facts on 2013! Over 300 healthcare professionals attended
13 countries represented 27 hospital operators attended 85% of the
attendees are coming back again in 2014
Register today | www.mypatientcare.sphereconferences.com 7
SpheresHealthcare SeriesAttention to all Human Resource Managers
from Hospitals across Asia!Are you looking for events to send your
staff for training and development purposes? Evaluating conference
pricing and the value it will bring? Take advantage of our group
bookings of up to 20% discount and save training dollars today!
For more information on our above events, please do not hesitate
to call Nino Roque Safred at +65 6848 5376 or email him at
[email protected].
Who should attend?
Head of F&B1 2Executive Chef3 Heads of Nutrition/
Dietetics
4Directors of Operations5Heads of Patient Services/
Experience
23 - 25 June 2014 Suntec Convention & Exhibition Centre,
Singaporewww.foodservices.sphereconferences.com
In the age of patient-centred healthcare, patients are looking
for hospitality experience and healthcare cuisine. In response to
the new trend of food services in the healthcare sector, hospital
operators not only need to optimize the quality and nutritional
values of food, but also to reinvent the entire food services
workflow under tight budget constraints.
Back by popular demand, Sphere Conferences is proud to put
together Asias ONLY healthcare food service event - Food Services
in Healthcare Asia Conference. This 2nd annual event aims to bring
together public and private hospital operators, associations and
all food service stakeholders for a regional exchange of expertise
and know-how for better food services in Asia.
For sponsorship opportunities, please email
[email protected] or call her at +65 6848 6058
Asia
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12 14 August 2014 | Sunway Pyramid Convention Center, Kuala
Lumpurwww.mypatientcare.sphereconferences.com
Please email/ fax the completed form to Ms Lily Low at
[email protected] or +65 6748 9462
PAYMENT TERMSFull payment is required to be made within 7 days
from date of invoice. All payments must be received prior to the
event date. SPHERE EXHIBITS reserves the right to refuse admission
to the event if payment has not been received.
Payment with discount offers must be received by promotion or
early bitd cut-off date in order to enjoy the promotional rates.
After which, the discount will not be applicable and we will be
charging the regular fee accordingly.
MODES OF PAYMENTCheque should be crossed and made payable
to:SINGAPORE PRESS HOLDINGS LIMITEDMail to: Singapore Press
Holdings Ltd, Robinson Road Post Office, Locked Bag Service No. 10,
Singapore 908186
Telegraphic TransferPlease remit to:Bank: Citibank N.A.
Singapore, 8 Marina View, #16-00 Asia Square Tower 1, Singapore
018960A/C name: Singapore Press Holdings LimitedA/C no.:
0-707563-052 (SGD) / 0-707563-036 (USD)Swift code: CITISGSG
Payments are required to be made in full. All bank charges and
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monies owing under the above invoice for and on behalf of the SPH
Group of Companies.
Credit Card AMEX VISA MASTERCARD DINERSPlease charge the amount
of SGD _____________________ to my credit cards details below.
*By signing on this form you acknowledge that you have read and
accepted our Terms and Policies.
CARD NO.: SIGNATURE:
CARDHOLDERS NAME:
EXPIRY DATE:
TERM AND POLICIESCANCELLATION AND SUBSTITUTION POLICY1. Should
delegate be unable to attend the event, a substitute (confirmed in
writing by the delegate or company prior to the event) is welcome
at no extra charge;2. SPHERE Exhibits does not provide refunds nor
credits for cancellations or no-shows. Invoiced amounts are payable
in full upon issuance of invoices;3. SPHERE Exhibits reserves the
right to alter the programme without notice including substitution,
alteration or cancellation of speakers and/or topics and/or the
alteration of the dates of the event;4. SPHERE Exhibits is not
responsible for any loss or damage as a result of a substitution,
alteration, postponement or cancellation of an event.5. Should
there be a need to cancel the event, the organizer will refund
delegates for registration fees paid, and will not be held
responsible for any travel and/or accommodation costs incurred.
LIABILITYSPHERE EXHIBITS will not accept liability for damages
of any nature sustained by delegates or accompanying persons, or
loss of, or damage to their personal property as a result of the
events.
PRIVACY LEGISLATIONIn registering for the event, relevant
details may be incorporated into a participants list for the
benefit of all delegates. These details may also be available to
all related companies of SPHERE EXHIBITS and parties directly
related to the event, including the venues and accommodation
providers. SPHERE EXHIBITS may use these details to inform current
participants of the event, updates or future conferences via email
or post. Participants are responsible for advising SPHERE EXHIBITS
if they do not wish to have their email addresses included in the
conference participant list or SPHERE EXHIBITS distribution list
for future events.
GOVERNING LAWThe Terms and Conditions shall be governed by and
construed in accordance with the laws of Singapore.
FORCE MAJEURESPHERE EXHIBITS shall not be liable in damages for
any delay or default in performing the event if such delay or
default is caused by conditions beyond its control such as acts of
God, government and political interruptions. In such event, SPHERE
EXHIBITS shall not only be obliged to proceed with the event and
may at its sole and absolute discretion decide on any reimbursement
of not more than 70% of the payments received by it.
NAME:
JOB TITLE:
COMPANY NAME:
ADDRESS:
TEL: FAX:
EMAIL:
SIGNATURE*:
CONTACT PERSON & TEL (FOR GROUP REGISTRATIONS):
DELEGATES DETAILS
CONSENTI consent to Sphere Exhibits Pte Ltd and its related
entities, affiliates and subsidiaries (collectively Sphere)
collecting, using, disclosing and/or processing any information or
personal data as provided by me in this registration form for the
purposes of sending me marketing messages about products and
services offered by any of Sphere or other reputable third parties
via (please tick):
mail and/or email; and my Singapore telephone numbers (i.e,
text, voice call, and/or fax)
** Please note that leaving any of the tickboxes above blank
will not be treated as a withdrawal of any consent you may have
previously provided to any of Sphere for the purposes stated above.
Should you wish to withdraw your consent, please contact our Data
Protection Officer at [email protected].
**Photographs and videos may be taken during the event for use
in promotional brochures, event publicity and other related
purposes by Sphere Exhibits Pte Ltd, its related corporations and
its service providers.
Pricing for Solution Providers DATE Early bird pricing (16th May
15th June 2014) Normal Price (After 15th June 2014)
Single Ticket (2 day conference) 12 - 13 August 2014 SGD 1,440
SGD 1,600
Site visit (Sign up separately) 14 August 2014 SGD 50 SGD 50
Pricing for Healthcare Institutions DATE Early bird pricing
(16th May 15th June 2014) Normal Price (After 15th June 2014)
Single Ticket (2 days conference) 12 - 13 August 2014 SGD 450
SGD 500
Group of 3^ 12 - 13 August 2014 SGD 1,283 SGD 1350
Group of 5^ 12 - 13 August 2014 SGD 2,025 SGD 2,125
Site visit (Sign up separately) 14 August 2014 SGD 50 SGD 50
Sub- Total: SGD
Admin fee: SGD 50
TOTAL: SGD
All registered attendance includes refreshments and lunch. The
fee does not include hotel accommodation and transportation. Only 1
(one) discount scheme is applicable per registration. 7% GST (Goods
and Services Tax) is applicable to all Singapore-registered
companies.*subject to Organisers approval^ Discounts are not
cumulative. Only one discount scheme is applicable per group
registration from the same company at one time.
HRDF CLAIMABLE Under SBL Scheme
1Open to Malaysian Delegates only
