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Session code:
53rd ICCA Congress
ME13
The PCO Focus:
Association Meetings =
Risky business for PCOs?
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"Have associations become too vulnerable or risky for PCOs to handle?"
Session leader: André Vietor
"How do you report your performance to your clients?" Session leader: Roslyn McLeod
"The times are changing - and so must we. Changes in the meetings industry and their impact on conferences, planners and suppliers"
Session leader: Michel Neijmann
Session topics
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February 15th, 2013
Risky business?
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We are in the “people” industry…
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Transparency Honesty
Client protection Commitment
Leadership
… a business called “trust”
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Word of Mouth
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Building reputation
personal corporate
cities clients
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Prefinancing
Bank guarantees
Insurance
Risk sharing
Is this our business?
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Are associations too reliant on single
events and push their partners, in
particular PCO's, to carry more and
more risk on their shoulders?
1 Yes
2 No
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Is the full service PCO model dead in
the association sector?
1 Yes
2 No
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Do we as a professional community
(not individual corporations) effectively
communicate our value to clients?
1 Yes
2 No