Driving Human Capital Management

Guy DesautelsVP Information Technology, Citrix

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About Citrix

Citrix is the global leader in access infrastructure solutions and the most trusted name in secure access for enterprises and individuals.

Year Founded: 1989

Nasdaq: CTXS

Revenue: FY04 $741 million

Employees: More than 2,300 in 22 countries

Partners: 7,000 in 100 countries

Customers: 120,000+ 100% of Fortune 100 99% of Fortune 500 97% of Fortune Global 100 97% of Fortune Global 500

End Users: 50 million

Customer Loyalty: 94%

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About Citrix

Products SolutionsBusiness Solutions

• Application deployment• Workforce mobility• Remote office• Business continuity

Industry Solutions• Financial Services• Health Care• Government• Education• Manufacturing• Telecommunications

SAP partnership

Citrix MetaFrame Access SuitePresentation Server Secure Access ManagerPassword ManagerConferencing Manager

Citrix Gateways (hybrid-vpn)Access GatewayApplication Gateway

Citrix Online DivisionGoToMyPC®GoToAssist™GoToMeeting™

• Global Technology Partnership• Global Competence Center• Member, NetWeaver partner initiative• Cooperative Support Agreement• Citrix Integrated into SAP EP 6.0

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Why SAP HCM at Citrix ?

Context – April 2001 SAP global ERP implementation under way since 7/1/2000 forAmericas (go-live 7/1/2001) and EMEA/Pacific (go-live 1/1/2002).Need to upgrade existing HRMS system and make a sizable investment inconsulting, hardware, and software.

SAP HCM anticipated benefitsProvide enhanced integration between HRMS and ERP businessprocesses and systemsAbility to streamline existing processes and implement ‘Best Practices’Deliver a consistent interface for all ESS applicationsSimplify and unify Business and IT skill set requiredEliminate separate HRMS infrastructure and reduce maintenance costs

Decision to implement SAP HCM in parallel to ERP project

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Citrix HR Vision

Salary Planning & Budgeting•Forecast Headcount•Integrate Salary Planning to Controlling

Recruiting•One system domestic & international•Resume Search/Tracking•Identify Competencies•Meet Regulatory Requirements•Process Applicants•Improved reporting•Electronic Transmission to Vendors

Compensation•Track Market Data and Match to Jobs•Describe Jobs and Families (EEO)•Deferred Compensation Program Planning •Employee Stock Purchase Plan•Stock Options•Manage Variable Compensation

HR Administration•Maintain Employee Data•Hire (include contractors)•Collect Time & Attendance for hourly employee•Process Actions (Hire, Term, Changes)•Paid Time Off Tracking

Employee Self Service/Manager Desktop•Data Input at Source•Employee Self Service, new hire, benefits, bank data, W-4, Address change, Pay inquiry •Review and Report Own Data•Applicant Self Service•Managers Salary/Job Changes•Manger inquiry for direct reports

Benefits•Enrollment/Changes/Confirmations•Plan Rules automated in SAP•Improve Communication between HR & Payroll•Electronic Transmission to Vendors•Automated Payroll Deductions (proration)•Leaves of Absence automation•COBRA Processing automation•Regulatory Reporting automation•International (Future)

Payroll•Outsource tax reporting & check printing•Single point of entry with interface to ADP•Salary Proration Automated

Performance Management •Manage Evaluations/Salary Reviews•Core Competencies•Individual Development/Goals•Identify Common Development Needs

Training & Development•Integration with Performance Management•Track training sessions in one system for all of Citrix (certifications etc.)• Integrate tuition reimbursement• Integrate with Succession Planning•Track competencies• Provide tools to empower employees to be responsible for career development

Organizational Development•Career Development/Skills Assessment•Leadership Development•Training/Maintain-Schedule Courses•Tuition Reimbursement•Professional Development•Strengths/development Opportunities

Future Focus

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SAP HCM implementation - Scope

Phase 1 (Oct. 1, 2001)Base Human ResourcesOrganizational ManagementBenefitsGross PayrollEmployee Self Service (US OpenEnrollment, Hourly Time Entry)Interfaces, Conversions

Phase 2 (Jan. 1, 2002)Employee Self Service (Full Scope)Manager Self ServiceSalary Planning & BudgetingRecruitingCompensationInterfaces, Conversions (Full Scope)

Project Team1 IT Project Manager1 Business Project Manager3 Business SME’s3 Functional Analysts2 Developers1 BASIS/Security

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SAP HCM implementation – Client strategy

1. Configure phase 2 HR in client 130.Copy configuration from 130 to 140 with SCC1 for unit test.

2. Import all phase 1 transports to 130,140, 200, 210, 220, 240, 250, 260 and 270.

3. Import phase 2 transports only to 260 and 270.

4. Phase 2 transports are queued for import to P01. They are imported at cutover.

100Customize Develop

D01

120Develop Sandbox

Q01 P01

110Unit Test

220Training

200Integration Master

300Production

210Integration Test

240BOM/GL Recon.

Plannedclient

Existingclient

Legend

2 2

250Conversion

130HR Customize Develop

140HR Unit Test 260

HR Integration Master

1

270HR Integration Test

3

4

2

21

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SAP HCM implementation – Citrix products

SAP deployment combined with Citrix products provides:Single Access Strategy for SAP and all applications Broaden application access in SAP EPDeliver faster deployment and rollout of SAP Manage networks and control growth in bandwidthReduce TCA (Total Cost of Application)

.NETOthers

Access Gateway

(SSL VPN)

SAP iView for Citrix(Portlet)

SAP NetWeaver

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SAP HCM implementation – Benefits realized

Citrix HR now performs less than 25% of transactions transforming itself into a strategic business partnerESS improved employee satisfaction and data qualityIntegrated workflow for PTO, Time entry, T&E, HC reqs, Status changes, PurchasingAdded 1000 employees without additional HR staff Rapid HR integration for M&A’s SAP HCM established as the system of record foremployee information

SAP HCM implementation integrated with ERP: $1.8 million cost savings over 3 years. 12 months payback.

SAP deployment using Citrix products: $4.25 million savings over 3 years. 6 months payback.

SAP HCM implementation the catalyst for changing organizational culture and behaviors

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SAP HCM implementation – Benefits realized

Changing organizational culture and behaviors… globally

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SAP strategic directions at Citrix

SAP HCMPerformance & talent managementTraining and DevelopmentVariable compensation for Sales employeesLeverage SAP BW more extensively for HR analytics

SAP CRMSales Force AutomationMarketing AutomationService Management

mySAP ERP upgradeUpgrade to mySAP ERP & NetWeaver platform

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Copyright 2005 Citrix Systems Inc. All Rights Reserved

©2005 Citrix Systems, Inc. All rights reserved.Citrix, the Citrix logo, Citrix ICA, Citrix MetaFrame, Citrix MetaFrame XP, Citrix Nfuse, Citrix Extranet, Citrix Program Neighborhood, Citrix WinFrame, and other Citrix product names referenced herein are registered trademarks or trademarks of Citrix Systems, Inc. in the United States and other jurisdictions. All other product names, company names, marks, logos, and symbols are trademarks of their respective owners.No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of Citrix Systems, Inc. The information contained herein may be changed without prior notice.

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Copyright 2005 SAP AG. All Rights ReservedNo part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden.SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

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