Home >Documents >Performance Dashboards

Performance Dashboards

Date post:03-Jan-2016
Category:
View:98 times
Download:0 times
Share this document with a friend
Description:
Performance Dashboards: Measuring, Monitoring, and Managing Your Business
Transcript:
  • Performance Dashboards: Measuring, Monitoring, and Managing Your Business

  • Copyright TDWI, 2006 Slide 2

    Wayne W. Eckerson WAYNE W. ECKERSON is the

    Director of Research and Services for The Data Warehousing Institute.

    Eckerson has 17 years of industry experience and has covered data warehousing and business intelligence since 1995.

    Eckerson is the author of many in-depths reports, a columnist for several business and technology magazines, and a noted speaker and consultant.

    Eckerson has recently written a book titled, Performance Dashboards: Measuring, Monitoring, and Managing Your Business (Wiley & Sons, 2005).

    He can be reached at [email protected] tdwi.org

  • Copyright TDWI, 2006 Slide 3

    Course Agenda1. Evolution of Performance Dashboards2. Why Performance Dashboards? 3. What are Performance Dashboards? 4. Architecting Performance Dashboards5. Case Studies7. Costs of Deployment 8. How to Build Effective Metrics9. How to Design Effective Dashboard Screens10. Criteria for Evaluating Dashboard Products

  • Copyright TDWI, 2006 Slide 4

    Appendices

    A - Performance Dashboard Trends B- Readiness Assessment C - How to Ensure Adoption D - Performance Dashboard Market

    Segmentation E Sample Metrics Report

  • Copyright TDWI, 2006 Slide 5

    Evolution of Performance Dashboards

  • Copyright TDWI, 2006 Slide 6

    The Business Challenge

    Decision makers suffer from

    too much data. too little information delivered too late

    to make effective decisions.

  • Copyright TDWI, 2006 Slide 7

    Evolution of a SolutionThe search for the perfect business insight system: 1980s

    Executive information systems (EIS) Decision support systems (DSS)

    1990s Data warehousing (DW) Business intelligence (BI)

    2000s Dashboards and scorecards Performance management

    2010+??

  • Copyright TDWI, 2006 Slide 8

    Two Metaphors

    Dashboard Performance Chart

    Performance Dashboard

  • Copyright TDWI, 2006 Slide 9

    Two Disciplines Corporate Performance Management

    Business Intelligence

    STRATEGY

    EXECUTION

    1. St

    rateg

    ize 2. Plan

    3. Monitor/Analyze4. A

    ct/Ad

    just

    IntegratedData

    Miss

    ion, V

    alues

    , Goa

    ls

    Objec

    tives

    , Ince

    ntive

    s

    Stra

    tegy M

    aps

    Budgets, Plans,

    Forecasts, Models

    Initiatives, Targets

    BI/DW

    Perfo

    rman

    ce

    Dash

    board

    s

    Actions, Decisions,

    RevisionsInformation

    Knowledge

    Plans

    Act

    Data Warehouses

    Analytical Tools

    Rules and Models

    Review, Measure, Refine

    Data

    Events

    Data

    Wisdom

    DATA REFINERY

    Performance Dashboards

  • Copyright TDWI, 2006 Slide 10

    Corporate Performance Management STRATEGY

    EXECUTION

    1. St

    rateg

    ize 2. Plan

    3. Monitor/Analyze4. A

    ct/Ad

    just

    IntegratedData

    Miss

    ion, V

    alues

    , Goa

    ls

    Objec

    tives

    , Ince

    ntive

    s

    Meas

    ures

    Budgets, Plans,

    Forecasts, Targets

    Initiatives

    Query

    , Rep

    orting

    ,

    Analy

    sis (B

    I) too

    ls

    Data

    Wareh

    ouse

    Actions, Decisions,

    Revisions, Alerts,

    Workflow, Discussions

  • Copyright TDWI, 2006 Slide 11

    Waves of Software Automation

    Mgmt(Strategy

    Execution)

    Cross-Functional Value Chains

    (Customers, Supplies, Products))

    Front-Office (Sales, Service, Marketing)

    Back Office(Manufacturing, Finance, Human Resources,

    Procurement, Logistics)

    Effectiveness

    Efficiency

    ERP

    Pack

    agesS

    ales

    For

    ce

    Auto

    mat

    ion,

    C

    all C

    ente

    r, C

    ampa

    ign

    Mgm

    t

    CR

    M,

    SCM

    CPM

    Business Activities

    Softw

    are/

    IT E

    nabl

    ers

    1985

    -200

    0

    1990

    1995

    2000

    Operations

  • Copyright TDWI, 2006 Slide 12

    Why Performance Dashboards?

  • Copyright TDWI, 2006 Slide 13

    Status of Performance Dashboards

    From Wayne Eckerson, Development Techniques for Creating Analytic Applications, TDWI, 2005.

    Under development

    33%

    No plans, 17%

    Deployed, 51%

  • Copyright TDWI, 2006 Slide 14

    Business Week Cover Story- February 13, 2006

  • Copyright TDWI, 2006 Slide 15

    Tactical DriversResonates with users

    Monitors status of several areas on one screen Graphical view of key metrics Alerts users to exception conditions Click to analyze and drill to detail Customized views based on role Personalized views based on interest No training required!

  • Copyright TDWI, 2006 Slide 16

    Tactical Drivers (cont.)Rich data

    Blends data from multiple sources Both detailed and aggregated Both historical and real-time

    Empowers workers Focuses users on whats really important Shows them how their contributions count Motivates with goals, competition, & incentives Drives proactive intervention

  • Copyright TDWI, 2006 Slide 17

    Strategic DriversAligns the business

    Everyone uses the same data Everyone uses the same metrics Everyone works toward the same strategy

    Improves communication Tool for communicating strategy Managers & staff - collaboration Among departments - coordination

    Improves visibility and compliance Fewer surprises

  • Copyright TDWI, 2006 Slide 18

    Strategic Drivers - The Five Cs

    Communicate Compare Collaborate Coordinate Congratulate

  • Copyright TDWI, 2006 Slide 19

    Agent of Organizational Change

  • Copyright TDWI, 2006 Slide 20

    Charting a Course

    Goal

    Direction with a Performance Dashboard

    Direction without a Performance Dashboard

  • Copyright TDWI, 2006 Slide 21

    What are Performance Dashboards?

  • Copyright TDWI, 2006 Slide 22

    The Three Threes

    Three Applications Three Layers Three Types

  • Copyright TDWI, 2006 Slide 23

    Three Applications

    Monitoring Analysis Collaboration

    Purpose Convey performance status & trends at a

    glance

    Analyze exceptions and find root cause

    Collaborate, plan, and ACT

    Elements - Multi-paneled screens- Graphical metrics (i.e. dials, gauges, symbols)- Charts and tables- Status, trend, and threshold indicators- Color-coded, conditional formatting - Alerts: Web-based, email, other

    - Drill down/up hierarchies - Pivot and swap out dimensions- Drill through to operational data- Time series, segmentation, predictive, and other analyses- Reporting

    -Telephone -Meetings- Email (notification)- Annotations - Threaded discussions - Recommended analysis, actions- Publish to server- Workflow- Triggers, Updates

  • Copyright TDWI, 2006 Slide 24

    Three Layers of Information

    Detailed, Operational DataDW queries, Operational reports

    Summarized Dimensional DataDimensions, hierarchies, slice/dice

    Graphical Abstracted DataGraphs, Symbols, Charts

    Performance Dashboard

    Monitoring

    Analysis

    Reporting

    P

    l

    a

    n

    n

    i

    n

    g

    P

    l

    a

    n

    s

    ,

    m

    o

    d

    e

    l

    s

    ,

    f

    o

    r

    e

    c

    a

    s

    t

    s

    ,

    u

    p

    d

    a

    t

    e

    s

  • Copyright TDWI, 2006 Slide 25

    Dashboard Usage

    Our executives will drill one or two levels down before they call someone who can fix the problem, while our managers will often drill three or four layers down before they make a call.

    Thomas Tomlinson, director of BI for Bull Moose Tube, a steel manufacturer in Chesterfield, MO.

  • Copyright TDWI, 2006 Slide 26

    Dashboards vs Scorecards

    Distinct? Synonymous? Both?

    Rule of thumb: Use whatever term business

    users prefer!

  • Copyright TDWI, 2006 Slide 27

    Dashboards vs ScorecardsDashboard Scorecard

    Purpose Measures current activity Charts progress

    Users Executives, managers, staff Executives, managers, staff

    Updates Right time feeds Periodic snapshots

    Data Events Summaries

    Queries Run against remote systems Run against local data mart

    Display Charts Symbols

    Dashboards and scorecards are visual interfaces for monitoring business performance

  • Copyright TDWI, 2006 Slide 28

    Three Types

    Operational Tactical Strategic Focus Monitor operations

    Emphasis Monitoring Analysis Collaboration

    Supervisors+

    Operational Detailed

    Intra-day

    Optimize process

    Dashboard

    Execute strategy

    Executives+

    EnterpriseSummary

    Monthly/Quarterly

    Scorecard

    Users Managers+

    Scope DepartmentalInformation Detailed/Summary

    Updates Daily/Weekly

    Looks like a BI Portal

  • Copyright TDWI, 2006 Slide 29

    Pretenders to the throne

    Too Flat

    Too Isolated

    Too Manual

    Too Cheap

    A prettified spreadsheet

    Another spreadmart

    Not scalable or sustainable

    You get what you pay for!

  • Copyright TDWI, 2006 Slide 30

    How Do You Architect a Performance Dashboard?

  • Copyright TDWI, 2006 Slide 31

    Three Architectures

    Business ArchitectureBI Architecture

    D

Popular Tags: