Date post: | 22-Mar-2017 |
Category: |
Business |
Upload: | nick-theodorou |
View: | 214 times |
Download: | 1 times |
Simple technology solutionsfor the Welfare-to-Work industry
What’s the biggest challenge faced by Work Programme providers?
Large Caseloads Staff / Contract changes
Administration & compliance Other
Improve the Speed & Quality of communication
Large Caseloads...
Form solid employers Relationships & Handovers
Staff/Contract changes...
Automate & Eliminate wasted effort
Administration & Compliance...
(where possible!)
Customer Journey: The existing process
Job Start
Job Churn
Job Outcome
Referred
Attached
Induction
InterviewsUsually fortnightly
In-work support
Work Coach
Recruitment Coach
Apply to new jobs
Tailor CVs
Job InterviewsWarm handovers
What’s your biggest frustration?
Repeating information tests & CVs
Learning of unsuitability at end
Not hearing back from employers
Verifying in-work status
Spurring customer initiative
Accessing ‘in progress’ CVs
Speed & Quality: All Customers
Top Searches
cleaner,544retail,532all,429warehouse operative,384sales assistant,344warehouse,273,262shops,207admin,180sales,155administration,120retail assistant,112driver,108admin assistant,85all jobs,73cleaning,58
part time,57administrator,50labourer,49factory,48jobs with animals,46packer,43any,41customer service,41teaching assistant,41kitchen assistant,40software,38production,34tutor,34receptionist,33forklift,31clerical,30
delivery driver,30care assistant,28call centre,28catering,26driving,26shop assistant,26security officer,25………(a few rude ones)…...…priest,1
Relationships & Handover: All Vacancies
Automate & Eliminate: All Filterable
It’s a bit like…
Work Experience Programme
Impact Studies: Peter’s Pies
Start a Pilot Today!
Future scope: Mobile app etc.
“Persona is a fantastic resource that gives more ownership to customers regarding the internal jobs they apply for. As a Recruitment Coach managing the entire recruitment process for 3 separate offices Persona makes my life 100 time easier! I can easily add new vacancies as they come in which instantly notifies all customers, view the CV’s for customers who apply and quickly contact the most suitable candidates, via the messaging system making the whole process faster. A key example of why I believe Persona works so well is a Work Coach was trying to convince a customer to apply for a vacancy I had brought in and the customer was very reluctant to apply for it. The Work Coach then directed the customer to Persona, where the job was advertised and said ‘have a think about it at home’ within the next couple of hours the customer decided to apply for the job, in his own time at home and as a result started work the next week.”
Testimonial - Adrian Hodges, TBG Learning