Date post: | 20-Feb-2017 |
Category: |
Self Improvement |
Upload: | beatriz-carmela-quilingan |
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Personal AwarenessSession 1: • Personal Values • Valuing Personal Identity Session 2:• Business Etiquette• Office Norms
Session Agenda• Session 2:
• Business Etiquette• Mindfulness at Work• Business Etiquette
• Office Norms• Defining Work Norms• Practicing Work Norms
Session Objectives• By the end of the session,
participants will:1. Understand the basics of business
etiquette2. Determine acceptable business
norms3. Apply professional business
practices
Mindfulness at Work• Developing awareness of thoughts,
emotions, and physiology and how they interact with one another.
• Being aware of your surroundings• Helping you better understand the
needs of those around you.
AWARENESS
EMOTIONS
THOUGHTSBODY
Moment by
Moment
Non- Judgment
Open Curiosity
Why Be More Mindful at Work?Research concludes that mindfulness at work can:• Help employees develop positive
strategies for dealing with highly stressful environments and work pressures
• Enhance employee self-regulation of thoughts, emotions and behaviors and make them more resilient when facing of challenges
• Improve task performance
Homework #1
Be a Single-Tasker• What is single-tasking?• Multi-tasking is trying to do two or more tasks at the
same time or switching back and forth between tasks. Nobody can actually multi-task.
• In reality, your brain is madly switching from one thing to the next, often losing data in the process.
Use Mindful Reminders• Setting an alarm on the phone – even a vibrating alarm
that doesn’t disturb others works well.• Jotting mindfulness in your calendar – setting an
appointment with yourself!• Placing a small note or picture on your desk to remind
you to be mindful.
Business Etiquette • Set the standard of professionalism for your company• People who deal directly with the public especially need
polished manners and etiquette. • Prospective clients will form their perception of your
business based on the behavior and professionalism of your people.
Hoop Activity
Work NormsDEFINITION: Standards of work behavior & practices that
embody the organization Specific & observable ways of actualizing or
demonstrating the work values Serve as a measure of success in the
implementation of work values Translation of work values into concrete
doable plans & programs
Specific Demonstrable Observable Measurable Agreed upon by the team members Supported by systems & structures A set standard or model of development
Work Norms must be:
Work Norms
Examples:
Loyalty to the absentRespect Monthly round table discussions
to resolve issues & concernsCommunication
40 hours of training per employee
Continuous Improvement
No meetings shall be scheduled at 6:00pm & onwards Work-life Harmony
Intellectual honesty; don’t take ownership of other people’s ideas
Trustworthiness
Answer phone calls within 3 rings
Quality Customer Service
Work Norms
Everyone Has a Role• Acknowledge each and every colleague accordingly.• Ensure a firm handshake during introductions. • Introductions start with acknowledging the more senior,
then introducing the next person.
Respect Others and Their Time• Grooming and hygiene are also
considered signs of respect for the job and people around you.
• Avoid interrupting meetings unless time is of import.
• Standard salutations are very important to relay and receive respect.
• Body posture is also reflective of collegial respect.
Dress for Success• Uniforms are used to identify roles in a community.• Neatness and orderliness of attire speaks of your rank in
the organization.• A messy appearance can imply to clients and coworkers
that the situation, company or people involved aren't worth the effort to present yourself respectably.
Timeliness• When there is a time factor in anything business related,
from a deadline for a project or a meeting set to begin, don't be late.
• If you can’t be on time, advise earlier.• Being on time builds credibility and reliability.
DWYSYWD
Remember the Basics• "Please" • “Thank you." • “You're welcome.“• Avoid raising your voice and offensive language.
bea quilingan 2015