Calling all Process Leaders to Unite – The Future is in Process Centricity T he last few decades have slowly and surely brought process thinking to the forefront of management and organizational best practice. The ongoing rise of Lean thinking led by Toyota; Six Sigma as rigorous process for quality management; and more recently of Business Process Management (BPM) and IT alignment, are all enabling the creation of enterprise process frameworks and the ultimate in process centric organizations. However with the rise of different and new approaches to process, siloed process practices have emerged, often resulting in one process team not knowing what the another process team is doing. More often than not Lean leaders are unaware of their BPM counterparts, let alone working collaboratively towards the same goal. Somewhere in our journey towards becoming a ‘process centric organization’ it appears many of us have become too caught up in the tools and lost sight of our primary purpose: To drive positive change and to create a lasting and sustainable process and operational framework that delivers the highest quality, in the most efficient way at all times. So what should and does the future look like for the successful process centric organization? Firstly, there is definitely not a one size fits all framework - all strategies and approaches need to be adopted in synergy with your organizations’ culture and architecture. However what is most notable when looking at current process maturity models, is that those organizations that are streaks ahead, are those that have forged a collaborative model that unites all of the process disciplines. These organizations have managed to fuse multiple efforts for a strong focus on strategy execution, people and culture as well as fast changing customer needs. Connie Moore, VP Research, Forester Research Assessing Process Maturity: The State of the Industry Address Process Excellence Week features the most inspirational leaders from the process industry: The PEX Network Times August edition / 2011 16-20 January 2012 Buena Vista Palace Hotel & Spa, Orlando FL Continued on page 2 Continued on page 2 The Inside Scoop: Your top 10 must sees at Process Excellence Week W ith so much to see and do across the Process Excellence Week, here’s a handy shortlist of the ‘not to be missed’ event features that will help you make the most of your time out of the office and inspire you to drive your Process approach to the next level. Continued on page 3 Online: www.PEXWeek.com Email: [email protected]Tel: +1-800-882-8684 PEX network members from both Lean Six Sigma and BPM join together to share ideas at the 2011 Summit Book before the 9th September and receive 40% off!
Transcript
Calling all Process Leaders to Unite – The Future is in Process CentricityThe last few decades have
slowly and surely brought process thinking to the forefront of management and organizational best practice. The ongoing rise of Lean thinking led by Toyota; Six Sigma as rigorous process for quality management; and more recently of Business Process Management (BPM) and IT alignment, are all enabling the creation of enterprise process frameworks and the ultimate in process centric organizations.
However with the rise of different and new approaches to process, siloed process practices have emerged, often resulting in one process team not knowing what the another process team is doing. More often than not Lean leaders are unaware of their BPM counterparts, let alone working collaboratively towards the same goal. Somewhere in our journey towards becoming a ‘process centric organization’ it appears many of us have become too
caught up in the tools and lost sight of our primary purpose: To drive positive change and to create a lasting and sustainable process and operational framework that delivers the highest quality, in the most efficient way at all times.
So what should and does the future look like for the successful process centric organization? Firstly, there is definitely not a one size fits all framework - all strategies and approaches need to be adopted in
synergy with your organizations’ culture and architecture. However what is most notable when looking at current process maturity models, is that those organizations that are streaks ahead, are those that have forged a collaborative model that unites all of the process disciplines. These organizations have managed to fuse multiple efforts for a strong focus on strategy execution, people and culture as well as fast changing customer needs.
Connie Moore, VP Research, Forester ResearchAssessing Process Maturity: The State of the Industry Address
Process Excellence Week features the most inspirational leaders from the process industry:
The PEX Network TimesAugust edition / 201116-20 January 2012
Buena Vista Palace Hotel & Spa, Orlando FL
Continued on page 2
Continued on page 2
The Inside Scoop: Your top 10 must sees at Process Excellence Week
With so much to see and do across the Process Excellence Week, here’s a handy shortlist of
the ‘not to be missed’ event features that will help you make the most of your time out of the office and inspire you to drive your Process approach to the next level.
PEX network members from both Lean Six Sigma and BPM join together to share ideas at the 2011 Summit
Book before
the 9th September
and receive
40% off!
Continued from page 1 Continued from page 1
Workshops and thought leadership from the best
in advisers and providers for Business Process Excellence across the community:
Anu George, CQO, Morningstar CorporationThom Keehan, Executive Director Lean Enterprise, GE TransportationAlistair Fermin, VP Customer Services, The StandardGregory North, Corporate VP Lean Six Sigma, XeroxVincent Pierce, VP, Business Process Improvement, Office DepotTrafford Clarke, Executive Director Six Sigma R&D, Eli LillyAnna Stowaway, SVP Business Process Re-engineering, CitiJeff Slutsky, Director DFSS, Bausch & LombRoberta Meacham, SVP Performance Consulting, JP Morgan ChaseGary Jing, DFLSS Deployment Leader, Tyco Electronics Telecom Division
Dr Robert Swain, Author, The Strategic DruckerThe Strategic Drucker: Lessons Learnt from the Master Translated to the Modern World on Planning and Managing Large Scale Organizational Change
Jim Steele, Motivational Speaker on Performance & Change Challenging your Individual and Organizational Performance
Steve Towers, Founder & CEO, The BP GroupYour Customers are your Future! Redesigning your Process Approach to Deliver Successful Customer Outcomes
2011 Awards Winners: Chris Weisbrod, Deployment Director,Akron Childrens Hospital
Gather more info at www.PEXWeek.com
Tel: +1-800-882-8684
The power of the combined process disciplines is hard to ignore. With process improvement providing the ground work for excellence and ensuring that each individual process is optimized in both efficiency and effectiveness, BPM takes this to the next level with its framework for end-to-end process sustainability and long term governance. Finally, driving processes towards innovation to constantly provide agility will create the organizations of the future.
In conclusion, in 2012 the PEX Network is calling all process leaders to unite, to collaborate and inspire the community; bringing together best practices into one much more powerful model for process centricity. Let’s look to the future of the global organization and where we need to be in 5 or 10 years time – let’s start planning for that today.
Continued from page 1
The return of the Process Improvement Visionary CouncilBack by popular demand, the annual Process Improvement Visionary Council will help you to define the future for process-centric management. With representatives selected for their long standing contributions to quality and process management, they will help provide direction to the rest of the industry on the next generation in excellence
Not 1 but 2 Corporate Leaders Boardrooms – by application only for Corporate ExecutivesIf you’re an executive leader for process then don’t miss this chance to take time out to benchmark and discuss the most critical strategies with your executive peers. A sell out at the 2011 Meeting, PEX Network will now host 2 separate boardrooms covering ‘How to create competitive advantage’ and ‘the changing role of the executive leader’ Attendance is free but by application only – visit www.PEXWeek.com to submit your interest in attending today.
Process Excellence Awards – now open to all Summit attendees!
The Process Excellence Awards are the perfect chance to ensure your process approach gets the
recognition it deserves by entering your project or programme into the 2012 awards programme. No matter your discipline, there is an award for you – just log online at www.PEXWeek.com to download the judging criteria and application pack to get your entry started today.
Strategic perspectives from Drucker on large scale organizational transformationWith insights into one of America’s leading management visionaries, hear how you can boost and solidify your process approach. Through this inspiring keynote on strategic Drucker, you’ll be able to leverage his wisdom to increase the success of transformation initiatives, inject innovation as well as adapt your management approach to the 21st Century knowledge economy.
Inspirational leadership lessons from Disney Following the sell out Quality Service site tour and workshop in 2010 and 2011, Disney return
to give you a new insight in their leadership best practices. Discover how to inspire excellence, keep your employees engaged and create a sustainable culture that truly represents your brand and strategic values. As a leader at any level, this is one not to be missed!
See process at work first hand with exclusive site visit to Bausch & Lomb
Because there is nothing quite like seeing excellence first
hand! 25 registrants will now have the opportunity to visit the nearby Bausch & Lomb manufacturing, R&D and plant facility. With a high focus on process innovation as well as improvement this is an exciting tour for anyone working on the design or manufacturer process. Book now to avoid disappointment www.PEXWeek.com.
Get accredited in the latest Process Professional training
Process Excellence Week is now no longer just about networking and learning, you can also boost your process accreditations through Certified Process Profressional training, levels
1 & 2, led by the not-for-profit BP Group. Designed around successful customer outcomes and the ‘Outside-In’ approach to process management it’s the perfect course for process leaders looking to boost their customer centricity. Plus, if you’re already certified, CPP accredited practitioners can also pick up their ongoing CPP by points through attendance at the Summit.
State of the Industry keynote from Forrester Research
Don’t miss this exclusive state of the industry address from Connie Moore, VP Research. Forrester
Research on global process maturity. Based on the most up to date research in conjunction with the PEX Network, you’ll be able to take stock of where we are today, ensure you know where you need to be, and most importantly how to get there.
EXCLUSIVE TO PEX NETWORK: New Vendor World SeriesThere’s no shortage of vendors telling you what process approaches work best and what software to implement - the challenge is knowing who to listen to and knowing what is right process approach for your organization. To help you get on the right path, we asked you to vote for the top 6 providers that you wanted to hear from, and then invited them to Process Excellence Week to help reach a common industry consensus on the next evolution in process thinking, technology and execution.
BPM Bloggers panel: The hottest industry trends revealedJoin this lively and interactive panel debate with some of the world’s most renowned process bloggers to get the low-down on the most talked about topics and the emerging trends. It’s the perfect way to get a critical look at the process industry and analytical views on what is worth taking note of in the next 6-12 months.
The Inside Scoop: Your Top 10 Must Sees At Process Excellence Week
PROCESS EXCELLENCE WEEK – Make it your one stop shop for Process Centric Strategies in 2012!This year the new Process Excellence Week format is designed to enable you to bring
together all of your process strategies as well as embed and execute them within your business. Build your week by selecting from the 6 critical process and execution themes that run throughout the week.
STRATEGY & EXECUTIONMake sure your process strategies deliver at all levels of the organizations through the latest in strategy, planning
and execution techniques
CULTUREThe biggest reason for process failure is people and culture: Uncover the most effective ways to overcome resistance,
embed process thinking and drive a positive change in culture
THE CUSTOMERRe-orientate your process strategies in line with your customer’s experience to optimise revenues and win new
business in a competitive market
The place where the Process Centric Industry Meets to Shape It’s Future:
Meet, share ideas with, and discuss future strategies with the largest cross section of process professionals across the US and beyond.
Attendees by Job role Attendees by Industry
yCEO/Executive 10%
yDirector Operations 15%
yDirector Manufacturing/ 7% production
yDirector Quality 10%
yDirector Business Process 21%
yGeneral Manager 8%
yDirector Planning & 5% Strategy
yIT/Technology 5%
yAnalysts 5%
yBelts/project managers 14%
yOil, Gas & energy 8%
yConstruction & Infrastructure, 17% Engineering
yManufacturing general 70%
yRetail 8%
yBFS&I 37%
yTelecommunications 12%
yOther Service 30%
yHealthcare & medical 28%
yGovernment/public sector 20%
PROCESS IMPROVEMENTDiscover how to keep your Lean, Six Sigma and operational excellence approaches up to date, to ensure a solid foundation for both efficiency and effectiveness
PROCESS MANAGEMENTCombining IT and management best practice to create a sustainable process framework, long-term process governance, end-to-end process management and process insight for key decision making
PROCESS FOR INNOVATIONGo past basic improvement and embrace design and innovation to create new product, services and processes that support the future growth of your business
NOW MORE CHANCES FOR NETWORKING THAN EVER BEFORE!Process Excellence Week now offers our attendees, plus your friends and family, even more
networking opportunities. From structured speed networking designed to introduce you to business contacts for life, to relaxed evening networking and celebrations, there is something for everyone to relax and share experiences after the Summit sessions.
THE PEX NETWORK SPEEd NETWORKING EXPERIENCE
Join your business excellence peers for the PEX Network’s speed networking extravaganza. Voted as the highlight of the 2010 & 2011
events and with rave reviews, it’s guaranteed to put you in touch with at least 5 Process Improvement peers you’d never meet otherwise.
With its simple format, it’s your one-off chance to meet contacts you may keep well into the future. It’s hard to get around and mingle with everyone at the event so this structured 30 minutes networking session will force you to expand your horizons and grow your circle of contacts in a few easy and fun steps. Who knows who you might meet.
Be sure to bring a big stack of business cards!
16TH JANUARY: SUMMIT EVENING NETWORKING RECEPTION
Directly after the Day 1 workshops and activities, all Summit attendees
will be invited to join us for an evening Summit launch party in the Process Excellence Week Solutions Hall.
Now complimentary for all Summit attendees join us to:
Participate in fun and interactive networking activities to meet even more of your Business Process Excellence Peers
Take part in the Process Excellence Week Summit challenge: Will you come out victorious?
Spend time with your colleagues getting to know and exploring the new and interactive solutions hall
Prize draws, team activities, demonstrations and much much more…
17TH JANUARY: POST AWARdS NETWORKING ANd PARTY
Following the long awaited announcement of the 2012 Process Excellence Award winners, join your peers for an evening of celebration, relaxed
networking and entertainment. Hosted outside in the gardens and pool area of the Buena Vista Palace Hotel & Spa, you’ll be able to share food, drinks and stories whilst enjoying the stunning location.
Tickets to the Post Awards networking and party can be purchased for:
$50 as part of Platinum, Gold, Silver, Bronze & repeat attendee packages
$60 on the door for additional colleagues, spouses and friends
Plus, if your hard works pays off and you are an award winner, don’t miss this chance to have your official photograph and pick up your award winners congratulations package in the VIP area!
PEX Network’s industry renowned Process Excellence Awards are the ideal way to publicly benchmark and recognize your Process Excellence business results as well as motivate and renew passion within your organizational team. Like no other award program, it's for the community, judged by the community, so what better way to put your Lean, BPM or Six Sigma program back on your CEO's agenda and elevate your company's profile in 2012?
2012 Award categories: r§Program Awards:r§Best Business Process Excellence Program (Over 2 years)r§Best Start-up Business Process Excellence Program (Under 2 years)
Project Awards: r§Best Process Improvement Project (Over 90 days)r§Best Process Improvement Project under 90 daysr§Best Project Contributing to Organisational Value, Sustainability and Innovation r§Best BPM Project
Individual Award: r§Deployment Leader of the year
Get started today! Download the application pack online at www.PEXWeek.com
Meet the 2012 Judging Panel
Diane Francisco, Associate Director Early Development, Covance
Chuck Aubrey, VP Process Management & LSS, Anderson Packaging
Dr. Dan Lachica, President/CEO, First Philec Solar Corporation, Blackbelt
Mark Fendley, Continuous Improvement Manager / VPS Program Leader, BMW
Nancy Case, Sr Process Improvement Director, Global Infrastructure, Paypal
JD Rapp, Global Director BPM & Organizational Capabilities, Whirlpool Corporation
Drew M. Algase, Six Sigma Deployment Leader, Freudenberg NOK
John Murphy, Assistant Vice President, CSX Transportation
Rod Hill, Director Process Improvement & MBB, JEA
Steve Towers, Founder & CEO, BP Group.org
Erika Westbay, Director BPM, The Nature Conservency
Chris Galante, Process Improvement Leader & Lean Coach CDG, A Boeing Company
Jason Gerros, MBB, DTCC
AWARDS PROMOTION
ENTRIES NOW OPEN FOR 2012!
Deadline: 14th October
2011
About PEX Network – your Summit host and free community forumAbout the Process Excellence Network
Process Excellence Network, a division of IQPC, provides access to a treasure chest of relevant content for Process practitioners.
Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma, Risk Management, Customer Experience and more, we provide the forum where key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with one another all over the world, both face-to-face and online.
The Process Excellence Network is enhanced by an active online community of your professional peers, as well and face-to-face Summits and events that take place across the globe. Collectively we help you discover what the best are doing to get measurable results through Process Excellence and to seek actionable solutions to specific process problems through worldwide mass collaboration.In short, Process Excellence Network, (often known as PEX Network) enables you to advance your own process excellence journey by increasing your idea sources, widening your contacts and friendships and participating in ongoing formal and informal learning opportunities.
www.pexnetwork.com
Register your place before 9th September and receive 40% off
PEX Week – Be Part of a Long Standing History in Process CentricityProcess Excellence Week
Orlando is not only the original, but the largest annual meeting of PEX professionals and the flagship meeting of the PEX Network. Running for over 13 years the meeting has a longstanding history in bringing together the Process Excellence community for exceptional networking, knowledge share and benchmarking.
As the industry has evolved, so has Process Excellence Week. Formerly
the Lean Six Sigma & Process Improvement Summit, this year it fuses together BPM to create one cohesive and collaborative platform for delivering excellence across the three principle discipline silos – process improvement, management and innovation.
Bringing together over 700 attendees from a wide range of industries, Process Excellence Week is unsurpassed in cross collaboration and opportunities to inspire best practice.
Become a member of Process Excellence Network and receive complimentary access to resources that will keep you at the forefront of industry change. You will receive access to our growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, free aggregated news feed from over 1000 global news sources tracking your industry and special member only discounts on events.
Become a member here: www.processexcellencenetwork.com/join.cfm
