How To Increase Productivity

With

Unified Communications

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Part 4 of 5 Part Series

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In the first 3 parts we’ve reviewed and examined some excellent strategies to win the productivity battle.

Part 4 we’ll reveal the potent leverage of smart call distribution.

Part 4 Introduction

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Very common and frustrating

Impossible to pick

Meeting The Demands

Meeting demands of incoming calls and retaining respectable customer satisfaction levels

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Usually resulting in excessive staffing

Sound familiar?

Meeting The Demands

Or poor customer service levels

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Whether you’re a small or busy multi site enterprise

Staff Resources

Staff resources never run at peak capacity consistently

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Let’s look at typical scenario

Staff Resources

You are experiencing a flood of customer calls outstripping the allocated staffing

Staff Resources

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Part 4

We’ll exhibit the potency of call centre features

Show you how to supercharge productivity

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