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PITA 21st AGM & TRADESHOW 2017 03-07 April 2017

National Auditorium, Rarotonga, COOK ISLANDS

Unlocking smarter communications in the Pacific

[Attire for the PITA 20th AGM is Island floral business casual] Day 1 Monday 03 April 2017: 0730- Registration opens [National Auditorium] 0730-0900: Arrivals, Welcome and Traditions

Arrivals

Akai Ei – Traditional Meet & Greet

Turou – Traditional Welcome performance by Avarua Primary School

Escort to Seating Areas

0900-1030: Opening Session and Ceremony MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM National Anthem of the Cook Islands [All to be Standing]

• Master of Ceremony: Mr Ngatama Aniterea, Chief Operating Officer, Bluesky Cook Islands

• Opening Prayers: Cook Islands Religious Advisory Council

• Goodwill Remarks by the Commonwealth Telecommunications Organisation: Mr Shola Taylor, SECRETARY GENERAL

• Welcome by Host: Bluesky Cook Islands Limited Mr Temu Okotai, CHAIRMAN.

• Welcome by PITA - Pacific Islands Telecommunication Association Mr Sione Veikoso, PRESIDENT

Chief Guest and Opening Address: Honourable Henry Puna, PRIME MINISTER of the COOK ISLANDS

• Vote of Thanks: Mr Phillip Henderson, Country Manager Bluesky Cook Islands

• Cutting of Cake for 21st Year Anniversary of PITA Group Photo

1030-1100: Morning Tea break SPONSORED BY ORANGE

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100-1230 PLENARY SESSION: KEYNOTE PRESENTATIONS Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM

ICT Leadership roles, trends and case studies In this presentation, Mr Taylor, the Secretary General of the Commonwealth Telecommunications Organisation will share on a number of key leadership directions, taken by countries on various ICT issues, development, strategies and implementation such as for Cybersecurity, Infrastructure and Hybrid Cloud Development, and OTT, and how CTO has been able to assist. Shola Taylor, Commonwealth Telecommunications Organisation Roads to lead to Smart and Sustainable Digital Island Nations The Pacific Islands need to reach out and harness on the full array of ICT technologies to survive and to prosper. Connectivity is the core element to achieve such vision with elements that include submarine cables, MBB, FMC, LTE, Data Centre and Cloud technologies. The presentation by Mr Lerner who is the Leader of the National ICT Team and the Chief Innovation Officer with Huawei Technologies will discuss on the positive impacts on implementing and harnessing of these technologies towards smart and sustainable digital islands. Barry Lerner, HUAWEI TECHNOLOGIES Connectivity, Key Indexes and Benchmarking An update on the development with connectivity and key indexes across the Pacific Nick Miller, SPEEDCAST Raising the Bar This presentation will share and discuss on the Coverage Studies and validation drive testing of the mobile networks across Vanuatu with all its islands that was undertaken on behalf of the Regulator, and with it the various observations of key enablers for exceptional achievements, leadership, key outcomes, lessons as well as identifying key areas to improve and raise the bar for advancing mobile networks and services Dale Stacey, SAT Pty Ltd

1230-1400: Lunch Break SPONSORED BY HUAWEI TECHNOLOGIES 1400-1530: BREAKOUT SESSIONS [A]

[A1] Smart Infrastructure Discussions [A2] SUBSEA Forum: refer information after A1 session outlines below [A1] Smart Infrastructure Discussions Introductions of smart technologies for telecom infrastructures, comprising of four presentations as follows:. Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM Role of ICT Infrastructures for smart, safe and sustainable communities Creating sustainable growth while improving the quality of life are some of the key needs in building smart, safe and sustainable communities, with access to public utilities and networks, health, education, safety and security. This presentation by Steven

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Edwards, a Senior Telecommunications Advisor will aim to raise the understanding and discuss some key foundation building blocks for a platform to support all aspects of smart island communities. Steven Edwards, HUAWEI Technologies Smart Technologies to help emerging countries In learning of the local specifics from the Pacific professionals, and exploring ways to contribute into the needs of the Pacific Islands, Mr Price, who is the Senior Vice President and heads the professional and Consulting services at PCCW Global will be happy to share PCCW’s experiences as an operator and carrier in building cost effective telecom infrastructure, and introduce Smart Technologies to increase life style in a cost-effective method. Craig Price, PCCW Next Generation Satellites for High-Throughput Services The next-generation of satellite technology should deliver high-performance connectivity required by today’s demanding applications in a data-hungry ecosystem. Imagine high-throughput satellites delivering up to 10x more throughput per location while using smaller hardware or existing hardware, and lowering users’ cost per bit. This will allow operators to augment their existing networks and capture new markets in underserved areas. Melvyn Chen who leads Intelsat Regional Marketing team globally and focused in bringing products and services effectively to market, will present on next generation satellite technology to deliver broadband and internet to rural areas, in rapid, scalable and efficient rollouts, and case studies how they are being used by fixed and mobile network operators. Melvyn Chen, INTELSAT Importance of Underlying Infrastructure This presentation by Mr Dijkstra, the Executive Technical Director for Pulse Telecom will highlight the underlying areas that would not get a lot of attentions but most important when applying new technologies in current Pacific Island networks, such as power, security, RF Coverage for examples, and if not applied correctly can stop new technologies like IoT in their tracks, and how they can be done right Henry Dijkstra, PULSE Telecom . [A2] SUBSEA Forum For delegates who have interests in submarine cables, to discuss and exchange on topics of high interests, including but not limited to, new development, operations & maintenance, commercial and pricing, issues and needs in the Pacific. Room: PUKAPUKA HOSTEL -across road: 20metres

• Welcome by Moderator • Presentation: Utilising the capacity after the cables are built; how do we deliver

the benefits the business cases suggest? • Roundtable presentations and discussions

• Upcoming projects and new opportunities

1530-1600: Afternoon Break SPONSORED BY PCCW GLOBAL

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1600-1730: BREAKOUT SESSION [B]

[B1] CEO Forum [B2] GSM Mobile Roaming Forum [B1] CEO Forum A closed session for CEOs from PITA Full Members Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM

[B2] Forum for GSM Mobile Roaming

A closed session for Managers, Administrators and Technical personnel from Full Members who are handling Mobile Roaming, joined by invited speakers and resources Room: PUKAPUKA HOSTEL Theme: harnessing new opportunities for greater roaming deals for small island operators and greater regional inter-connectivity 1. Welcome and appointing a moderator 2. Introductions and brief update recent development and issues 3. Presentation by Industry

a. Monitoring and measuring QoS in roaming using GRQ b. Regional interconnectivity and roaming (within Pacific) setting up Roaming

agreements c. SIM BOX detection.

4. Closed Discussions on future and topics of high interests and needs

1830 Kia Orana & Official Welcome Dinner Te Atukura SPONSORED BY COOK ISLANDS GOVERNMENT, BLUESKY COOK ISLANDS & HUAWEI TECHNOLOGIES

Day 2 Tuesday 04 April 2017 0900-1030: DIGITAL SERVICES AND INCLUSION Plenary Session - Conference

MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM Digital Society and Financial Inclusions: MOBILE MONEY In this presentation, Mr Menyasz, the public policy professional and advisor to GSMA for the Asia Pacific region will discuss on learnings from national digitization efforts from across the Asia Pacific region and the particular need for financial inclusion and implementation of mobile money. The presentation will focus on impacts, challenges at the regulatory and network fronts, and some key strategies Austin Menyasz, GSMA IOT FOR TOURISM Greg Miller Chairman from Hika Group presents A World 1st Tourism App - Hika Kia Orana. We combine language, culture & tourism into a single platform that connects the Visitor with any Tourist Operation to make a booking. This fast, intuitive app allows the

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Visitor to communicate directly as language connects people. Its fast to download and fun and easy to use. Greg Miller, HIKA GROUP Implementing Telemedicine in Vanuatu A case study presentation on implementing Telemedicine in Vanuatu, the drivers, the players, social and economic needs, costs, and challenges, and how, what and why it has been successfully implemented. Gerard Metsan, Chief Information Officer; OGCIO Vanuatu. Implementing Digital Services and Inclusions – the Solomon Telekom experience With the increasingly rise of digital content and ubiquitous telecommunications, the benefits of new opportunities to migrate, and introduce online platforms for business activities, services, and information together with the need to expand the economic scale to include the unreached and untapped cannot be ignored, and will be drivers and the challenges for new business cases and business models by telecoms. This presentation by Mr Yen, the Chief Commercial Officer of Our Telekom, the incumbent Service Provider and Carrier for Telephony, Mobile and Internet in the Solomon Islands will discuss their experiences, the odds and pros faced by operators, and some of their successful case studies to implementing digital services and inclusions. Arthur Yen, Our Telekom

1030-1100: Morning Tea break SPONSORED SAP MOBILE SERVICES 1000-1230 ADDRESSING THE GROWING DATA CHALLENGES, ECONOMIC CONSIDERATIONS, DATA

FLOW AND OPPORTUNITIES Plenary Conference Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM

Data trends, challenges and new opportunities - Operator experience This presentation by Mr Chand, the Head of OSS/BSS of Vodafone Fiji will aim to highlight some key evolution and the data trends with growing data consumption and new demands, the economics and flow, and the business case decisions and development by Vodafone Fiji to harness on this trend and even explore for new business opportunities and better service experiences for citizens. Nilesh Kumar, VODAFONE FIJI Big DATA As we know, it’s DT era now, the carriers need to do transformation from telecom service to digital service provider, including applications. Big data is the future trends and play a very important role in digital application even in operation efficiency. China telecom is doing the upgrade and transformation, and Mr Wu, Assistant Director and responsible also for Response for CTG innovation and Big DATA from China Telecom Global will be sharing the China Telecom strategy in this, and how does China Telecom use big data in network operation, big data application scenario and benefits. The sharing of experience is given in the hope that it can help the Pacific members/countries carriers to use Big DATA, and also help the understanding of the opportunities for policy and regulatory enablers. Elvis Wu, CHINA Telecom

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Regulatory Considerations and perspectives This presentation will discuss how regulators are responding to

i. increased data consumption on networks, ii. managing the disparity of regulation between carriers and OTT providers, and iii. overseeing the use of Big Data by carriers and OTT's.

It will be presented by Mr Marc Lipton the Research Director for the Pacific ICT Regulatory Resource Centre, PIRRC. Marc Lipton, PIRRC Emerging DATA demands and global challenges With disruptive technologies and increasing ubiquitous telecommunications and developments, in particular with IoT, there is a new level of demand for data that are now exerting growing pressures on the use of resources such as spectrum. This presentation by Mr Restrepo, Head of Outreach and Publications Services division of the International Telecommunications Union’s Bureau of Radiocommunications and Space, [ITU-R], will share and discuss on the developments, and considerations including the trends with countries with the resource available managed by ITU on behalf of all it member states, countries of the World. Joaquin Restrepo, ITU-R

1230-1400: Lunch Break SPONSORED BY TELSTRA 1400-1530: BREAKOUT SESSIONS [C]

[C1] Operators Forum [C2] Government Forum [details after C1 session outlines below] [C1] OPERATORS Forum Conference session: Technical and Commercial presentations for telecoms Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM Improving Network Efficiency and QoE with TCP Acceleration The remote locations of many Pacific communities present some connectivity challenges for operators looking to provide service to these locations. By implementing TCP Acceleration into their network, communications service providers (CSPs) can help create smart communities by dramatically improving network efficiency and customer quality of experience (QoE) without making changes to the network infrastructure. Henrik Glud, SANDVINE Distribution of International Capacity On the subject of distribution of bandwidth in the Pacific, many complaints about slow and unreliable Internet in the Pacific have been heard and many people looking at the satellite link or the submarine cable for answers. But despite there being plenty of capacity available, customers still complain. Why? How do operators ensure that the bandwidth capacity offered on international transmission links are distributed to their customers while without a sufficient amount of bandwidth to the customer’s premises, IoT etc. will not work to its full potential. Once again, there are ways to get it right. Henry Dijkstra, PULSE Telecom

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Brining new Contents and Rich Media This presentation by Mr Best, Senior Vice President with Media Security and Digital Solutions in PCCW will to demonstrate a new model of rolling out DSL based and Mobile based media solution, and create new ways of entertainment and knowledge distribution within the Pacific region, providing new opportunity for operators whilst also improving the quality of life to citizens. Owen Best, PCCW Deploying UCaaS for PBX replacements and a carrier owned OTT Service UCaaS is the Next Big Thing for VoIP. It’s win-win for business customers and carriers alike. SMEs are empowered. Service providers have one of the few OTT applications that’s best delivered locally. However, it’s not an on-off feature, it requires a new business model, driven by marketing, and requires an executive-driven cooperation that breaks down traditional functional silos. Come examine the new integrated model for delivering UCaaS as a carrier-owned OTT service. Charles DeRoller, REDCOM . [C2] GOVERNMENT FORUM - 1. For delegates from Government and interested observers. Room: PUKAPUKA HOSTEL Theme: Government and ICT Development, Needs and Issues towards a digital society, and unlocking smart communities. Administrative:

• Welcome and Introductions: PITA President

• Appointing a Moderator Keynote Presentation by Cook Islands Government Hon Henry Puna, Prime Minister of Cook Islands International Telecommunications Requirements Presentation by ITU, on the binding Treaty for international telecommunication regulation, Member States and political activity in ITU, and frequent questions and answers relating to the resolutions, recommendations and decisions arrived at with ITU. To raise the understanding of the Treaty Nature of ITU and the need by Member States to ensure its voice are heard and its internal process, obliging and to facilitate the resolutions and communications with ITU, in particular with Country Needs, Indexes and Critical Infrastructure Information, and with the upcoming World Radiocommunications Conference WRC20. Joaquin Restrepo, Head of Outreach and Publications Services, ITU-R Asia Pacific Telecommunity [APT], introduction and activities in the Pacific Message by the Secretary General, Ms Areewan Haorangsi Asian Development Bank: roles for development and partnerships, new development and recent case studies Mr. Sibesh Bhattacharya, ICT Team Leader for the Pacific

1530-1600: Afternoon Break ABS SATELLITE

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1600-1730: BREAKOUT SESSION [D]

[D1] Cont’d Operators Forum [D2] Government Forum – 2 [closed session for government delegates only] [D1] Cont’d OPERATORS Forum Conference session: Technical and Commercial presentations for telecoms Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM

Wireless Broadband and Fixed Wireless

This session will invite discussions and smart approaches to address growing need for new demands in access networks and ubiquitous telecommunications Wireless Broadband Solutions to enable Smart Communities The presentation explains how wireless solutions can reach remote isolated communities to enhance quality of life, public safety by enabling remote learning and education, doctor consultation, government services, banking services and thrive small businesses, sharing on similar issues and solutions faced in the rural Australia Krisztian Som, Radio Solutions Business Manager, NEC Australia Case studies for fixed wireless solutions Case studies of bridging the digital divide using fixed wireless, including Hospitality WiFi and Cloud Managed Public WiFi solutions Eddie Stephanou, Regional Technical Manager, Cambium Networks Introducing the new WTTx WTTx is a 4G & 4.5G-based broadband access solution, which uses wireless to provide fibre-like broadband access for household and suitable for Universal Services Broadband, with case study and business model Lu Han, VP Wireless Network, HUAWEI Technologies [C2] GOVERNMENT FORUM - 2. Closed session for Government Ministers and Officials only Room: PUKAPUKA HOSTEL Ministers Presentations and Roundtable on Theme.

1830 GOING TROPPO WITH SPEEDCAST

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Day 3 Wednesday 05 April 2017 Whole day networking and bilateral @ MURI

Sponsored facilities include o Transfers from and to Edgewater Hotel

o Bilateral areas with chairs and tables @ Conference Room Muri Beach Club

o Refreshments snack and drinks SPONSORED BY TNZI

o Lunch SPONSORED BY O3B

o Sporting activities SPONSORED BY TATA COMMUNICATIONS

Start: 0800am End: 1800pm

For Details refer to Networking Activities Information with Host Secretariat Support Team

Day 4 Thursday 06 April 2017 0900-1030: CONNECTING THE DOTS Plenary Session - Conference

MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM International Space and Satellites In this presentation, ITU will highlight on the space regulations and satellite licensing, possible opportunities for Pacific, recent developments and issues relevant to Pacific Islands Joaquin Restrepo, ITU-R Smart starts now – smart capacity for new dramatic Demands Pacific nations, hungry for affordable broadband connectivity need to begin planning now for the digital transition to take advantage of this opportunity to improve the lives and well-being of their people. Thanks to a new generation of satellites, fast, affordable broadband is coming to the Pacific. In this presentation, Mr Patouraux, the CEO of Kacific Broadband Satellites will inform delegates of the launch of the Kacific -1, and the need for Pacific Islands to secure the services with this new satellite considering this new digital era, and need for developing education and healthcare services and programmes that can be delocalized away from capital cities with the support of the much improved access to ICT. Christian Papouraux, KACIFIC Broadband Satellites Are the Outer Islands beyond the Limits of your connectivity? Connectivity to the Pacific Islands has transformed and continues to evolve with demand but what is on the horizon for outer islands? Quality of living is complimented by adequate access to connectivity. Both financial and geographical limits remain challenges. Subscribers warrant the opportunity to be connected no matter where located be it on the remotest outer islands, within the jungle or several hundred

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kilometres out to sea. Learn from Mr Turnbull, the Sales Director of O3B Networks on how to enable profitable high quality connectivity to even the hardest to reach places. John Turnbull, O3b Networks Redundancy planning and Emergencies with satellites Mr Hawker, the VP Australia, PNG & Pacific of ABS will talk on this important topic of the use of satellite as back up for redundant planning in any connectivity outages, and the advance pre-planning required. In this presentation, he will discuss the network architecture that allows flexibility and “allows able” to connect with the islands in the event of modem or other failure outage at a very affordable cost and a key case study of a recent outages. John Hawker, ABS

1030-1100: Morning Tea break SPONSORED BY SES 1000-1230 PITA 21ST ANNUAL GENERAL MEETING Administrative reports, Audited Accounts, Election, Ratifications of New Members and

Cancellations, Motions, Work Plan and Budget Refer Agenda in Proceedings

Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM

1230-1400: Lunch Break SPONSORED BY KACIFIC BROADBAAND SATELLITES 1400-1530: BREAKOUT SESSIONS [E]

[E1] PITA Fraud & Revenue Assurance Forum [E2] Regulators Forum [details after C1 session outlines below] [E1] PITA Fraud & Revenue Assurance Forum Closed Meeting to Full Members Designated Delegates, and Invited Speakers. Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM

• PITA Fraud Advisor Update 1. Global Trends 2. IRSF/Number Misappropriaiton 3. OTT Players, Revenu Impact 4. GSMA Proposals to migrate from NRTRDE to

CAMEL 5. Femtocell Abuse 6. GSMA Update, Operator Report Analysis,

FEES, etc 7. Iconectiv proposal re. Numbering Resources 8. Fraud Issues impacting PITA Members

• Presentation by

1. WEDO Technologies

2. NETCRAFT Australia

[E2] Regulators Forum. For delegates from Regulatory agencies. Room: PUKAPUKA Hostel

1530-1600: Afternoon Break SPONSORED BY NOKIA

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1600-1730: BREAKOUT SESSION [F]

[F1] Cyber Security and Cyber Safety [F2] Meeting for the PITA Disaster and Emergency Communication Working Group [Working Group Members, interested delegates from Full Members and Observers] [F1] Cyber Security and Cyber Safety Conference session: Technical and Commercial presentations on cyber security and safety Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM

This session will invite discussions and approaches to help develop plans and strategy actions for addressing cyber security and cyber safety for the Pacific Islands Commonwealth Telecommunication Organisation CTO Presentation on ongoing programs and new support for cyber security and safety online Gisa Fuatai Purcell, Regional Advisor for Pacific, CTO TELSTRA – Today, about three in five organisations in Australia and Asia Pacific say they encounter at least one security incident each month. Heightened awareness of security breaches and their business impacts has led to increased IT security spend, with 95 per cent of organisations in Asia increasing their budget this year. Join David Chalmers, Head of Telstra Carrier Sales Asia and South Pacific, to find out how Telstra taps opportunities through strategic investments to help organisations such as carriers strengthen their security in a digitised world, while keeping its finger on the pulse of their security concerns. David Chalmers, TELSTRA Internet Corporation for Assigned Names and Numbers ICANN Cyber Security and Safety, why are they hot topics now, international and national approaches and case studies, with High interest topics at ICANN with regard to security, stability and resiliency of the Internet’s Identifier Systems. Root Zone KSK rollover. David Conrad, CTO, ICANN Asia Pacific Network Information Centre APNIC Dealing with cyber security and response, exploring the importance to build security incident response with ecosystem. Elly Tawhai, Senior Analyst, APNIC

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[F2] Meeting of the PITA Working Group on Disaster and Emergency Communications. Session for the Working Group Room: PUKAPUKA Hostel Welcome and Introductions by Chair; Phillip Henderson Presentation by Industry Update by Working Group Advisor Meeting of the Working Group

Evening Free Night

Day 5 Friday 07 April 2017

Workshop and Training Room: MAIN CONFERENCE ROOM, NATIONAL AUDITORIUM

0930-1030 Capacity Building on Mobile Money & financial inclusion in-depth look at mobile money services; how they work, the stakeholders involved and the regulatory enablers, as well as critical issues such as cross network interoperability: Speakers and Facilitators

1. Austin Menyasz, GSMA Capacity Building Training Course

2. Francois Joubert, Truteq Communications Case studies of Financial Risk with Mobile Money and technology solutions

3. Money Laundering issues and policies Colin Yates – Fraud Advisor

4. PITA Members

Mobile Money implementation and operation case experience from Operator

1030-1050 Morning Break SPONSORED BY SPARK 1050-1230 Cont’d Capacity Building on Mobile Money 1230-1330 LUNCH Break SPONSORED BY INTELSAT 1330-1500 Cont’d Capacity Building Mobile Money

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1830 CLOSING EVENING FUNCTION SPONSORED BY BLUESKY COOK ISLANDS AND HUAWEI TECHNOLOGIESK

ACKNOWLEDGEMENTS PITA Management and Host, Bluesky Cook Islands are thankful to all Speakers, Delegates and to the following sponsors in enabling more values to everyone at the PITA 21st AGM and Tradeshow: