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Mastering SAP Plant Maintenance2009
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Mastering SAP Plant Maintenance2009
What does S.A.P. stand for ?
• Super Amazing Program !• Trainer, user and developers• So much information available!• You can default almost anything!• So Customizable!• So many resources available!
It’s all about attitude!
SAP
Mastering SAP Plant Maintenance2009
ROI ?
• Training is often the last step in deployment• How do you avoid “Shelf-Ware” ?• Training tools ?• Tips for success • Return On Investment
Mastering SAP Plant Maintenance2009
What I’ll Cover
• Philosophies • KISS: Techniques and Tools to Keep it Simple• Resources: Blended Learning Approach• Methods to Monitor Success
KISS
Monitor
ResourcesPhilosophies
Mastering SAP Plant Maintenance2009
Philosophies
Philosophies
Seek First to Understand...
Positive Attitude
Show how easy it is !
Be a Tour Guide
Teach a man to fish
“Tell me, Show me, Let me do it”
Mastering SAP Plant Maintenance2009
Philosophy: Seek First to Understand
• Stephen Covey – Habit 5 • PM vs MM Silos – Requisitions; “see LT” “(LT)” “*LT”• WO column arrangements copy & paste into WO
WO Columns, capture text with Ctrl-Y WOW !
Mastering SAP Plant Maintenance2009
Avoid “Shelf-Ware”
• Involve Power Users to test and critique• Ownership• Works the way users need it to • Increases users acceptance
• Involve trainers in development or configuration• Catch bugs prior to go-live• User advocate
Mastering SAP Plant Maintenance2009
Attitudes
• Super Amazing Program ! • Trainer:
• Create the right attitude and keep it interesting and fun• Enthusiasm, passion and patience• Be a motivator
• Establish a team of Super Users (keeners) or coaches • Spread the same positive message• Help author and edit training documents
• User: • “What’s in it for me? “ “Begin with the end in mind”• “Show me! “ Examples are required• “Sell me! “ Some users need more convincing than others
Mastering SAP Plant Maintenance2009
“Teach a Man to Fish”
• Teach from online Resources (searchable)• Show how to get GUI Help• Show how to get Menu > Help
◦ Transaction, Glossary
• F1 in most fields/check boxes can help• F1 - - does a PID exist to set default ?
• OnLine Usergroups• http://www.youtube.com/watch?v=6GQeHnbT1k4
Mastering SAP Plant Maintenance2009
Tour Guide Analogy
• “Hi, my name is Greg, I will be your SAP tour guide”• “Sometimes it may feel like a quick tour of Europe”• “Sometimes like the Amazon jungle”• “Don’t worry, you have a tour guide (me) and guide
book (manual), so let’s have some fun”• As a trainer, be flexible but keep on track
Mastering SAP Plant Maintenance2009
It’s Easy ! New Users - Wow them!
• New users may come into SAP with bias• Demonstrate the ease of getting at large amounts
of information with FL Structure (IH01) WOW! Super Amazing Program!
• You can create Notifications and Work Orders from here!
• “One stop shopping! “
Mastering SAP Plant Maintenance2009
Tell me, show me, let me do it
• Explain the “Why” you need to do a task (Business Process)
• Show the “easy” way of doing it• Let the user do it• 75% hands-on • Most people learn by doing• Repeat core concepts for retention• Some people remember best with pictures,
graphical view of business process• Knowledge of impending quiz can boost
participation and retention, encourages hands on as well
Mastering SAP Plant Maintenance2009
KISS
Avoid Jargon
Role based menus
Defaults where possible
Simplify Logon, screens &
reports
KISS
Business Process based training,
search variants , report variants
NetWeaver & GUI Xt
Mastering SAP Plant Maintenance2009
KISS: SAP Jargon “SAPanese”
Create the pm05 work order on pm2 and create a pm03 requisition
Create an emergency work order against paper machine #2 and create your contracting out service requisition
vs.
and use consistent language
Mastering SAP Plant Maintenance2009
KISS: Our Go-Live “Story”
◦ Situation – We went live with many screens that were two pages long or more, with tons of defaults not set, and only lengthy manuals to guide users.
◦ Actions – simplified search screens, defaulted screens, customized columns in WO Operations and reports. Business Process variants. Tip sheets, quizzes, online videos. Keep end users engaged.
◦ Results – Increased user acceptance and productivity, new users wondering what all the fuss was about
Mastering SAP Plant Maintenance2009
KISS: Configuration
• SSO (Single Sign On, pass-through authentication)• Desktop Shortcut to transaction via • Defaults (Work Order Extra Settings & PIDs)• Screen Configurations; hide fields, customize tabs• Business process based search variants , married
to;• Business process based report variants
Mastering SAP Plant Maintenance2009
KISS: Role Based Menus
• 1st Role = Read only, search only – promotions as competent• Easy access to transactions• Only relevant Menu choices, what the role allows• Menu items in order of Business Process• Supervisor can switch to Trades Menu easily; “Step in my shoes”
Mastering SAP Plant Maintenance2009
KISS: Business Process vs Transaction Based• Who is responsible for what action(s) ?• Where does it go for approvals ?• See follow-up • See Status of Notification or Work Order
Mastering SAP Plant Maintenance2009
Work Flow Overview by Catalyst Paper Corp.
Identify Opportunity
Enter Notification Prioritize
Notifications
Create Work Order
Schedule work
orders
Approve Work Order
Plan Work Order
Document Work
TECO WO
Assign W.O.
Su
perv
isor
Pla
nn
er
Planning Backlog
Postpone
Complete
Delete
Execute Work
I n p r o c e s s
O u t s t a n d i n g
Release W.O.
Asset Care Program
Mastering SAP Plant Maintenance2009
Customizations
• NWBC (Netweaver Business Client)◦ PDF by Cohesion.biz
Mastering SAP Plant Maintenance2009
Customizations
• GUI XT – custom screens◦ almost anything goes ◦ re-arrange fields as desired, fields as radio buttons !
Mastering SAP Plant Maintenance2009
KISS: Benefits and ROI
• User acceptance and “happiness” • Lower training time & cost• Increased productivity & data entry efficiency
• removing fields, condensing screens, speeds up users performance
• Consistent business process
• But... Give feedback to SAP, SAP may create new screens• Huge win for all users, huge advantages for all
• Now, how to deliver the training ?
Mastering SAP Plant Maintenance2009
Resources
Instructor Led Classroom or
OnLine Sessions
1 on 1 CoachingConference Room Seminars
Training Accelerators
OnLine HELP
SAP Community
Resources
Documents; Manuals, tip
sheets
Mastering SAP Plant Maintenance2009
Tip Sheets for Trades at Catalyst Paper Corp.
Mastering SAP Plant Maintenance2009
Backside;
Mastering SAP Plant Maintenance2009
Training Accelerators
• Adobe Captivate (Online Demo) (My demos)• MS Windows 7 type “Steps” in Start> Run• Jing (free) – Uses Camtasia to edit• SAP Tutor (part of SAP Solution Manager) (Guide)• RWD uPerform (online demo)• STT Trainer (demo follows)• Datango Podcast
Mastering SAP Plant Maintenance2009
STT Trainer
Mastering SAP Plant Maintenance2009
STT Trainer
Mastering SAP Plant Maintenance2009
STT Trainer
Mastering SAP Plant Maintenance2009
STT Trainer
Mastering SAP Plant Maintenance2009
ROI with Learning Accelerators
• Training just in time, just enough• Cuts down on classroom time, travel expenses• Users can work at their own pace• Helps with retention• Easy help when stuck
• How can you see your ROI with training ?
Mastering SAP Plant Maintenance2009
MonitorTraining History
LMS
Compliance - Quizzes
Who is struggling out there ? Error
Tracking
OnLine Resource Usage ?
Who Needs What ?
Role Based
Attendance
System Performance
Issues ?
Monitor
What screens are being used?
Mastering SAP Plant Maintenance2009
Monitor: Required Training / Compliance
EXCELACCESS
OUTLOOK
LMS
Mastering SAP Plant Maintenance2009
LMS; Example Traccess
Mastering SAP Plant Maintenance2009
MS SharePoint Site
• Common Repository for Training Resources• Allows Co-Author management, security• Subscription – self or push• Documents organized By Role and Task
(Transaction)• By issue (Problem/Solution) (Lessons Learned)• Searchable - it’s all about “meta data”• Monitor Usage (are people reading your
documents ?)
Mastering SAP Plant Maintenance2009
Monitor: LMS (Learning Management System)• SCORM COMPLIANT
• “Sharable Content Object Reference Model”
• Role Based Required Training• Opens up Managers’ Awareness of Skill sets, time required• Engages management• Assists with focused training
• Quizzes that users can challenge• Quizzes following classroom instruction
• Stimulates better retention• Attendance tracking
• Course Registration; EXCEL, Outlook, WebEx; Ideas ?
Mastering SAP Plant Maintenance2009
Monitoring Tools
• RWD “Help LaunchPad” analysis reports• KNOA.com Solution Brief• Are users using the new transaction?• Who is struggling and Where ?• What is causing system performance issues• Calculate and Demonstrate Training ROI
Mastering SAP Plant Maintenance2009
Puzzled ?
Philosophies
• Understand• Attitude• Wow! That’s
easy• Tour Guide• Fish
• Tell me, show me, let me
KISS• Avoid Jargon• Simplify• Variants• Role based menus• Defaults
• GUIXt• Business
ProcessBased Training
Resources• Instructor• Coaching• Seminars • Webinars• OnLine HELP• Documents• “Videos”
(Accelerators)• SAP Community
Monitor• Role Based Needs
(LMS)• Quizzes• Compliance• Registration
• Doc access• Subscriptions• Error Tracking• Servers• Training ROI
Mastering SAP Plant Maintenance2009
Opinions;
• SAP is Amazing!• People Require Training and Motivation• SAP is Customizable to quite an extent!• SAP has lots of help available!
• There are many resources, tools and people available to help!
Mastering SAP Plant Maintenance2009
Questions ?
How to contact me…
Greg [email protected]://cvgo.com/
Mastering SAP Plant Maintenance2009
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