Pmp 5th - Lecture 7 - SH

8/19/2019 Pmp 5th - Lecture 7 - SH

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PROJECTSTAKEHOLDER

MANAGEMENT



Plan Stakeholder Management

Manage Stakeholder Engagement

Identify Stakeholders

PROJECT STAKEHOLDERMANAGEMENT

Control Stakeholder Engagement




Project Stakeholder Management includes the processesrequired to identify the people, groups, or organizations thatcould impact or be impacted by the project,

nalyze stakeholder e!pectations and theirimpact on the project

"e#elop appropriate management strategies for effecti#ely

engaging stakeholders

focuses on continuous communication $ithstakeholders to understand their needs and e!pectations

STAKEHOLDER MANAGEMENT





Identify Stakeholders is the process of identifying the people, groups,or organizations that could impact or be impacted by a decision,acti#ity, or outcome of the project, analyzing and documentingrele#ant information regarding their interests, in#ol#ement,

interdependencies, influence, and potential impact on project success





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Stakeholder Analysis

gathering and analyzing quantitati#e and qualitati#e information todetermine $hose interests should be taken into account throughout

the project- It identifies the interests, e!pectations, and influence ofthe stakeholders and relates them to the purpose of the project-

• Identify all potential project stakeholders and rele#antinformation

• nalyze the potential impact or support each stakeholder couldgenerate, and classify them so as to define an approachstrategy-

• ssess ho$ key stakeholders are likely to react or respond in#arious situations





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Stakeholder Analysis

%here are multiple classification models used for stakeholdersanalysis, such as.

• Power/interest grid ,

• Power/influence grid ,

• Influence/impact grid ,

• Salience model– (Power , Urgency , Legitimacy)





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Stakeholder Register

• Identification information • ssessment information

• Stakeholder classification





Plan Stakeholder Management is the process of de#elopingappropriate management strategies to effecti#ely engage stakeholdersthroughout the project life cycle

create and maintain of relationships bet$een the project team andstakeholders, $ith the aim to satisfy their respecti#e needs and

requirements $ithin project boundaries-





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Analytial Tehni!"es

The engagement leel of the sta!eholders can "e classified as follows#

• #na$are% na$are of project and potential impacts-

• Resistant% $are of project and potential impacts and resistant to change-

• Ne"tral% $are of project yet neither supporti#e nor resistant-

• S"&&orti'e% $are of project and potential impacts and supporti#e to

change-

• Leading% $are of project and potential impacts and acti#ely engaged in

ensuring the project is a success-





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Stakeholder Manage(ent Plan

• "esired and current engagement le#els of key stakeholders-• Scope and impact of change to stakeholders-• Identified interrelationships and potential o#erlap bet$een

stakeholders-• Stakeholder communication requirements for the current project

phase-• Information to be distributed to stakeholders, including language,

format, content, and le#el of detail-• /eason for the distribution of that information and the e!pected

impact to stakeholder engagement-• %ime frame and frequency for the distribution of required

information to stakeholders-• Method for updating and refining the stakeholder management

plan as the project progresses and de#elops-





Manage Stakeholder Engagement is the process of communicating and$orking $ith stakeholders to meet their needs0e!pectations- %he keybenefit of this process is that it allo$s the project manager to increase

support and minimize resistance from stakeholders, significantlyincreasing the chances to achie#e project success-





$anage Sta!eholder %ngagement inoles actiities such as#

• Engaging stakeholders at appropriate project stages to obtain

or confirm their continued commitment to the success of theproject1

• Managing stakeholder e)&etations through negotiation and

communication, ensuring project goals are achie#ed1

•

Addressing &otential onerns that ha#e not yet become issuesand anticipating future problems that may be raised by

stakeholders- Such concerns need to be identified and discussed as

soon as possible to assess associated project risks1 and

• Clari*ying and resol'ing iss"es that ha#e been identified-





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+nter&ersonal Skills

2 3uilding trust,2 /esol#ing conflict,

2 cti#e listening, and2 &#ercoming resistance to change

Manage(ent Skills

2 4acilitate consensus to$ard project objecti#es,

2 Influence people to support the project,2 *egotiate agreements to satisfy the project needs,2Modify organizational beha#ior to accept the projectoutcomes-





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Issue 'og

Change /equests

Project Management Plan pdates

Project "ocuments pdates

&rganizational Process ssets pdates

Stakeholder notifications

Project reports

Project presentations

Project records

4eedback from stakeholders

'essons learned documentation





Control Stakeholder Engagement is the process of monitoring o#erallproject stakeholder relationships and adjusting strategies and plansfor engaging stakeholders





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+n*or(ation Manage(ent Syste(s

n information management system pro#ides a standard tool for the

project manager to capture, store, and distribute information tostakeholders about the project cost, schedule progress, andperformance- It also allo$s the project manager to consolidatereports from se#eral systems and facilitate report distribution tothe project stakeholders-



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Pmp 5th - Lecture 7 - SH

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