Point of Sales using ASAP Business Add-ons - Webinar Presentation.pdf

Accelerated implementation of SAP POS

with “ASAP for SAP POS”

SAP Trading Industries

April 2010

SAP 2009, Trading Industries – Program Optimized Customer Support / 2

1. Challenges, Background and Solution Barbara Tiné

2. Overview on SAP POS Ralph Rieper /

Thomas Fricke

3. ASAP Business Add-On “ASAP for SAP POS” Ina Viljoen &

Tracey Arnott /

Lina Chen-Zapp



Agenda


ASAP for SAP POS

Accelerated implementation of SAP POS with “ASAP for SAP POS”

Challenges and feedback from customers and the field

Customer

Project Manager

Consulting

Project Manager

Consulting / Bid

Manager

Senior

SAP POS ConsultantNew SAP POS Implementation

Project Team members

I’d like to make it

transparent for my

prospective customer

how an efficient POS

implementation

project would look

like.

I need to have a solid

information base

regarding SAP POS

implementations for a

highly reliable project

proposal.

I need to have a proper insight into a

SAP POS implementation in order to

ensure that the implementation project

is fast and efficient with a high quality

result and low risk.

I like to know which

resources are required

from our side for which

tasks during the

implementation.

I like to have a sample

project schedule of an

SAP POS

implementation as

basis for my specific

project planning and

execution.

I like to build on “Best

Practice” SAP POS

implementation

expertise in order to

make our project fast

and efficient and to

deliver in high quality.With available “Best

Practice” blueprint

documents, test cases

and other important

deliverables, we could

speed up our SAP POS

implementation projects

With elaborate samples, it

would be easier to achieve a

common understanding with

the customer’s key users how

their future system and

processes would look like.

I’d like to have detailed

task descriptions and

concrete examples in

order to get up to speed

quickly in our SAP POS

implementation project

I’d like to have a

detailed project

schedule and task

overview in order to

keep track of my

activities efficiently.


Tangible benefits for Customers and Consultants

Generic

Structured and proven implementation approach

Prototype oriented Business Blueprint

Repeatable and consistent implementations

Cost Saving and Quality

Reduced effort required

Reduced implementation time

High implementation Quality with reduced risk

Background

Implementable Solution

needs to be realized … … Fast

… Inexpensive

… Without risk

… High quality

… Repeatable

Customer

The implementation accelerator package “ASAP for SAP POS” addresses Customer’s needs to reduce

implementation cost, time and risk by pre-packaging SAP POS specific implementation expertise.

It guides project teams through the process of implementing SAP POS and provides sample project

deliverables and best-practice guidelines in order to accelerate the implementation.

“ASAP for SAP POS” is a so-called ASAP (Accelerated SAP) Business Add-On:

• It is based on the proven “ASAP” implementation roadmap for SAP solutions.

• It is enhanced by specific tasks for a SAP POS implementation project and by a rich set of POS-specific

implementation accelerators like sample SAP POS Business Blueprint documents or test cases.

Solution: Pre-packaged Implementation Expertise

“ASAP for SAP POS” – Pre-packaged Implementation Expertise

Background, Solution and Tangible Benefits




Thomas Fricke


Tracey Arnott /

Lina Chen-Zapp



Agenda


Within Retail Industry:

Point of Sale …

is typically the first interaction point with your customer

is the most mission critical component to any retailer environment

delivers the right pricing at the right time

and is the largest collector of data for a retailer

SAP POS …

SAP Point of Sale – Facts and Figures

is based on open standards and does not lock a retailer into a single

hardware platform.

offers one-stop-shopping for retailers needing to manage high volume

transaction environments.

supports quick transaction handling enabling retailers to get their

customers through the store quickly.

is an agile, highly configurable, business rules based solution

integrates the retailer’s store with their Headquarter environment


Store ManagerBack Office

• Administration

• Instore Price management

• Cash management

• Reporting

• Employee management

• “Back of Store”

Point of Sale• Scanning

• Payment

• Customer service

• “Front of Store”

Key Solution Components – SAP POS

POS ConfiguratorStore systems support

• Centralized systems management

• Distribution of business rules

• Business parameter management

• Methods of payment

• Refund/return policies

• Pricing configurations

• Device management

• Head Office administrative solution

Store

Headoffice

Centralized Electronic Funds Transfer (CEFT) Message & Filetransfer


POS Suite – End User Applications –

Central Systems (Host)

Item, Price…

Transactions

Configuration

Customer Lookup/Loyalty (optional)

Returns Lookup

Manager

Workstation

Store Manager

- Reports

- Cash Management

- File Maintenance

Customer Transactions

Loans, Pickups, etc.

Other Service

Providers

3rd Party

Systems

Configurator Merchandising

ERP / Sales Audit

CRM

Transaction

Set

Configuration

Store

CEFT Authorizations

Gift Card Functions

POS

Registers

POS

POS

POS

CEFT Communication

via Central Host (N.A.)APM

EFT UE Authorizations

EFT UE Top UP / Voucher

EFT Communication directly

from pinpad to Authorizer

(EMEA)

CEFT Messaging

http://images.google.ca/imgres?imgurl=http://www.infomerchant.net/images/help/american-express-card-large.gif&imgrefurl=http://www.infomerchant.net/creditcardprocessing/credit_card_images.html&h=440&w=688&sz=95&tbnid=kZCEaj95h--ubM:&tbnh=87&tbnw=137&hl=en&start=1&prev=/images?q=American+express&svnum=10&hl=en&lr=

http://images.google.ca/imgres?imgurl=http://www.chronopay.com/images/about/partners/jcb_cards.jpg&imgrefurl=http://www.chronopay.com/about/ap_partners.htm&h=190&w=167&sz=11&tbnid=jBEe0WY7Tka5vM:&tbnh=97&tbnw=85&hl=en&start=6&prev=/images?q=+credit+card+JCb&svnum=10&hl=en&lr=

http://www.firstdata.com/index.jsp

http://www.paymentech.com/index.do

https://www.53.com/wps/portal/personal


Integration to SAP


Flexibility Through Configuration

SAP uses a generic “Business Rules Engine” approach that allows

retailers to configure their POS solution as required without the need for

custom development each time a change is required.

A new Tender

is invoked at

the

Configurator

New

configuration is

deployed to the

Stores and

updated on

store Server

Your customer

enjoys a new

experience in

your store at

minimal cost

to your I.T.

shop


Inspired advertising and reinforced brand at

POS – leverage your corporate identity via POS


SAP POS – Solution Suite Components

Component Specifics Differentiators

Point of Sale •Part of integrated solution – interfaces

•SAP ERP & SAP POSDM

•3rd. Party credit/debit service

providers

• Extremely configurable

• Numerous User Exits

• OPOS support for peripherals

• Microsoft O/S support – wide

acceptance

Store Manager • Complete Cash Management

• Electronic journal Viewing

• Store Management /Admin.

• Client/Server based

• Supports 3rd. Party application launch

• Comprehensive functionality

POS Configurator • Generates business rules to run the

store solution

• Generic approach and parameter

driven

• Extensive functionality built-in

• Client/Server based

• No coding required when changing

business process

• Supports different configuration sets at

store, region or department level

Returns Authorization • Part of Integrated solution with POS

• Cross-chain transaction look-up

• Helps reduce fraudulent return activity

• Browser-based

• Simple navigation

• Cross-chain visibility

Centralized EFT • Part of Integrated solution

• Data transport mechanism between

Head Office & Store level

(message/file based)

• Messaging and file-based data transfer

• Application data connectors available

to speed implementation

• Extensible to support regional EFT

requirements




Thomas Fricke


Tracey Arnott /

Lina Chen-Zapp



Agenda


BusinessBlueprint

RealizationProject

PreparationRun

FinalPreparation

Accelerated SAP (ASAP)

for SAP POS

PO

S s

pecific

Accele

rato

r assets

w

ith

reco

mm

en

dati

on

ho

w t

o b

en

efi

t

• ASAP for SAP POS –

accelerated approach

• Consultant

qualification

curriculum

• Sizing questionnaire

• Sample scope

statement

(Typical scope, aligned

with project plan and

business blueprint)

• Sample roles &

responsibilities

• Sample onboarding

presentation

• Blueprint workbook master list

• Blueprint approach & guidelines

• Sample blueprint calendar

• Sample blueprint questions

• Sample business blueprint docu-ments including configuration hints

• Sample solution architecture

• Installation guide

• Configuration change

control audit log

• Test strategy

• Sample test plan

• Test case descriptions

• Sample

Go Live

checklist

Trading Industries Forum for POS questions

SAP POS BPX Wiki page (Knowledge Repository)

Run SAP for Retail - SAP POS Operations Best Practices document

Operations guide

SAP backend integration related information

Prerequisites for integration with SAP Backend

“ASAP for SAP POS” Implementation roadmap with POS-specific task descriptions and links to the accelerators

“ASAP for SAP POS” sample project schedule

ASAP Business Add-On “ASAP for SAP POS” – Overview

Implementation accelerators are integrated into “ASAP for SAP POS” implementation roadmap

and will also be available as SAP Solution Manager Content

Configuration information

Go LiveSupport

Run SAP for Retail

Roadmap


Best

Pra

cti

ces

Best Practice oriented Business Blueprint

Detailed sample “Best Practice” Business Blueprint

documents are ready to discuss them with the

customers directly in the Business Blueprint

workshops

After each workshop, only customer specifics need

to be adapted in the Best Practice Blueprint

documents

Strongly accelerated preparation

of the Business Blueprint

workshops and documentation of

the workshop results, as there are

only customer specifics to be

adapted in the Best Practice

blueprint documents

The prototype shows the

customer’s key users “hands-on”

how their future system and the

key processes would look like.

This allows a very target-oriented

and quick alignment and

contributes to avoid

misconception.

Detailed project plan is an

important basis for target-oriented

work, successfully managing a

tight schedule and gaining high

transparency on the progress

Pro

toty

pin

g

Prototype oriented Business Blueprint

In the workshops, a pre-configured SAP POS

system with the Baseline Configuration is used as

a prototype

After each workshop, relevant customer-specific

adoptions can be directly implemented in the

prototype

“ASAP for SAP POS” – Accelerated Business Blueprint approach

Accelerated Business Blueprint

Sch

ed

ule

Detailed Business Blueprint schedule

Detailed sample SAP POS project schedule and

the task descriptions in the implementation

roadmap give guidance on activities and their

scheduling, on topics to be covered and on required

customer involvement


Further Information and Contact

ASAP Business Add-Ons page with downloads on the SAP Service Marketplace:

http://service.sap.com/asap-business-add-ons

ASAP page on the SAP Service Marketplace: https://service.sap.com/asap

ASAP page on BPX http://www.sdn.sap.com/irj/bpx/asap

Further Information

Contact

Barbara Tiné

Product Unit Trade

SAP AG

Neue Bahnhofstraße 21

66386 St.Ingbert, Germany

T +49 (6227) 7-71140

F +49 (6227) 78-20709

M +49 (173) 3090018

E [email protected]

http://www.sap.com








https://service.sap.com/asap

https://service.sap.com/asap

http://www.sdn.sap.com/irj/bpx/asap

mailto:[email protected]

http://www.sap.com/


1. Accelerated SAP (ASAP) Methodology and Roadmap

2. ASAP Business Add-On “ASAP for SAP POS” – Samples



Appendix


Accelerated SAP Methodology

Accelerated SAP (ASAP) provides a proven, comprehensive, repeatable and rich implementation

methodology for SAP solutions to streamline projects and achieve lower total cost of implementation (TCI).

Accelerated SAP Roadmap

Delivers structured, proven and deliverable-based approach helping the project team to reduce

implementation time, costs and risks through efficient implementation process

Leverage SAPs vast experience in implementation and industry recognized best practices

Aligned with industry standards and procedures (PMI PMBOK®, ITIL)

Contains samples, templates, guidelines and other accelerator assets

ASAP Business Add-Ons

Provide proven implementation content for the implementation of specific industry solutions

Contain industry / solution specific additional flavor on top of the ASAP Implementation roadmap

including solution-specific samples, guidelines, tasks and deliverables


ASAP Methodology, Roadmap and ASAP Business Add-Ons


ProjectPreparation

Initiate the project:

Provide initial

planning and pre-

paration for a SAP

implementation

project

BusinessBlueprint

Gather business requirements and

achieve a common understanding of

how the company intends to run SAP

to support their business.

The result is the Business Blueprint, a

detailed documentation of the results

gathered during requirements

workshops (corresponding business

processes, process steps and

transaction requirements)

Realization

Implement business and process

requirements based on the Business

Blueprint. The goal is to have a

solution built and integration tested,

and the production environment

designed & setup

FinalPreparation

Complete the

preparation for

Go-Live including

performance

testing, end user

training, system

management and

cutover activities

Go-Live Support

Cut over to

live productive

operation and

continuous

support

Run

Further

optimize and

automate the

operability of

the solution


ASAP Implementation Roadmap Phases


ASAP Business Add-On “ASAP for SAP POS” – Samples:

“ASAP for SAP POS” Implementation Roadmap (HTML-Version, Extract)

POS specific remark on

ASAP Core task

POS-specific accelerators assigned

to this task

The “ASAP for SAP POS” implementation roadmap is the central source of information for a sample POS implementation project.

In addition to the generic ASAP tasks (ASAP Core), it contains POS-specific remarks on ASAP Core tasks and specific tasks and deliverables for a sample POS Implementation.

The Work Breakdown Structure (WBS) in the roadmap is aligned with the WBS in the sample project schedule.

POS-specific accelerators are assigned to the appropriate tasks.

These accelerators are e.g.•POS specific samples like a sample blueprint•Guidelines like test strategy•Checklists•Templates like Configuration Audit Log

The “ASAP for SAP POS” roadmap is available on the Service Marketplace (as HTML version) and will also be available in the Solution Manager.

Hierarchical Work

Breakdown Structure

(WBS)

Indicator for POS-specifics

in task or sub-structure

ASAP core task POS-specific tasks



“ASAP for SAP POS” Project Schedule (Microsoft Project, Extract)

POS specific sample

schedule as Gantt-chart

The “ASAP for SAP POS” project schedule contains the detailed schedule and required resources for a sample SAP POS implementation project.

It is based on a sample project scope and further assumptions as described in the sample scope document.

The tasks listed in the project plan are described verbally in the roadmap. The column “WBS Roadmap” refers to the WBS in the roadmap

The project plan also shows dependencies between the tasks.

The project plan is provided as Microsoft Project plan and additionally as pdf and Excel file.

It is contained in the “ASAP for SAP POS” roadmap as accelerator asset.

Hierarchical Work Breakdown

Structure (WBS) referring to

the implementation roadmap

Sample duration

(not efforts!)

for the tasks

example for

dependenciesRequired

resources

Tasks with color code:

green with prefix POS: POS specific tasks

purple: ASAP Core tasks with POS specific remarks

(task descriptions in the implementation roadmap)


In the scope statement, the functional and organizational scope of a sample SAP POS project is described.

Assumptions and requirements are described, as well as items out of scope.Also, the assumed system topology and the required project organization is described here.

This scope is the basis for the sample “ASAP for SAP POS” project schedule.


“ASAP for SAP POS” Sample Scope Statement (Extracts)


The SAP POS Blueprint Master List is the central list of all Blueprint workshops and topics which will be covered in the sample SAP POS implementation project and contains an overview of all Business Blueprint documents.

Each numbered item links to a Business Blueprint Document which is available in the “ASAP for SAP POS” roadmap as “Best Practice” sample.

There are two versions of the Blueprint Workbook Master List: one considering integration into an SAP Backend (recommended option) and one without SAP Backend.

In the version with Backend integration, there is additional information on which processes are basically supported by SAP standard integration content and which are seen as standalone POS functionality.


“ASAP for SAP POS” Blueprint Workbook Master List (Extract)


In the sample Business Blueprint documents, the business requirements, the processes and the solution are described, including relevant configuration considerations. They also contain roles and authorizations, reporting aspects etc.


“ASAP for SAP POS” Business Blueprint Documents (Extracts)

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