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Knowledge. Performance. Impact. Portability – Meeting the Training and Information Needs of the Mobile W orkforce January 15, 2015 LBI – GP Strategies Company Confidential
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Knowledge. Performance. Impact.
Portability – Meeting the Training and
Information Needs of the Mobile WorkforceJanuary 15, 2015
LBI – GP Strategies Company Confidential
Introduction
Eric BrunerChief Technologist, GP
Strategies
2
As if You Didn’t Know…
0%
20%
40%
60%
80%
100%
2012 2013 2014 2015 2016 2017
Smartphones
Tablets
Portable PCs
Desktop PCs
Worldwide Smart Connected Device Shipment Forecast
1.5B 2.5B
• 2010: iPad introduced
• 2012: Phones + Tablets = 70%
• 2013 Q4: Tablets > PCs
• ~2014-2015 Tablets PCs annually
4
Mobile Usage – Best of Class HCM Orgs
0%
20%
40%
60%
Formal L&DInformal L&D
InternalCollaboration
Previous Year Current
• Mobile used for formal
– Doubled in a single year
– On par with informal
• Mobile used for internal
collaboration
– Doubled in a single year
– Exceeds formal/informal39% have content aimed at customers; 35% aimed at partners/resellers
Mobile Learning
5
“Leveraging ubiquitous mobile
technology for the adoption or
augmentation
of knowledge, behaviors, or skills through
education, training, or performance
support
while the mobility of the learner may be
independent of time, location, and
space.”
Mobile Learning Performance
6
“Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of
knowledge, BEHAVIORS, or skills through education, training, or PERFORMANCE
SUPPORT while the mobility of the learner may be independent of time, location, and
space.”ADL Mobile Learning Handbook
sites.google.com/a/adlnet.gov/mobile-learning-guide/basics
Mobile Learning Performance
7
“Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of
knowledge, BEHAVIORS, or skills through education, training, or PERFORMANCE
SUPPORT while the mobility of the learner may be independent of time, location, and
space.”ADL Mobile Learning Handbook
sites.google.com/a/adlnet.gov/mobile-learning-guide/basics
allstate.com
Mobile Learning Performance
8
“Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of
knowledge, BEHAVIORS, or skills through education, training, or PERFORMANCE
SUPPORT while the mobility of the learner may be independent of time, location, and
space.”ADL Mobile Learning Handbook
sites.google.com/a/adlnet.gov/mobile-learning-guide/basics
allstate.com
Embedded Is Always Portable and In-Context
9
Corp apps? IT does the heavy lifting
Your users get just-in-time, @ context
The Portability TIME Shift
10
“Such great
stress reduction
not having to
complete this
during the
hectic
workday…”
http://www.pressgazette.co.uk/content/five-guardian-graphs-show-how-tablets-are-changing-web-
consumption
The Portability Locale Shift
11
The Portability Locale Shift
12
Poll
Does your organization have a BYOD policy that allows
access to sensitive content on non-corporate devices
and/or away from the corporate network?
13
Tell Me What You Really Want: Ubiquitous Mobile
Technology
14
same content,
presented so
they can find it,
navigate it, and
read it.
- http://karenmcgrane.com/
“People … don’t want
different content, or less
content, tailored for the
device. They want the
They imagine that their
devices are different-sized
windows on the same
content, not entirely different
containers.”
Portability Is Unpredictable
16
Glimpse of the Future
17
Glimpse of the Future
18
Glimpse of the Future
19
Authoring Environment
20https://www.inkling.com/habitat/
No Silver Bullet
21
X
• Web “apps”
– Performance lags behind native
on the device (especially
graphically or data-intense apps)
– Look and feel isn’t “native” –
advanced gestures/functions
may not be supported
– Need to publish via “app” store
– Cross-platform promise, not
always…
• The browser wars aren’t over
– Various web browsers display the
same HTML5 content differently
– Certain web browsers display
HTML5 better than others
– HTML5 is browser version
dependent
– Some older versions don’t support
HTML5 at all
All Is Well…or Is It?
22
X
http://pixgood.com/html5-css3-javascript-png.html
http://www.codeproject.com/Articles/569895/DemoplusofplusPhoneGapplusonplusanplusAndroid
XConsiderable Feedback From Users
23
Takeaways
• SOLVE the business need
– Build the APP that produces the
outcomes themselves
– Build LEARNING into the app –
leverage IT/business initiatives
24
X
• No silver bullet
– Lots of promise
– Plan
– Research
• Allow for portability
– Time shift
– Locale shift
© 2015 GP Strategies Corporation. All rights reserved. GP Strategies, GP Strategies and logo design, BlessingWhite, Rovsing Dynamics, Asentus, Information Horizons, PMC, Sandy, Bath Consultancy Group, Academy of
Training, Martonhouse, Via Training, Beneast Training, Ultra, RWD, Communication Consulting, Option Six, Milsom, Clutterbuck Associates, PerformTech, Future Perfect, Smallpeice Enterprises, Prospero Learning
Solutions, Lorien Engineering Solutions, GPiLEARN, GPCALCS, GPSteam, EtaPRO, and VirtualPlant are trademarks or registered trademarks of GP Strategies Corporation in the U.S. and other countries. All other
trademarks are trademarks or registered trademarks of their respective owners.
Proprietary to GP Strategies Corporation
gpstrategies.com
Eric BrunerChief Technologist
Phone 443.367.9664
Join us on January 21st at 2:00 p.m. ET for
our next 20-minute Learning Trends
Series webinar: Predictive
Personalization
