Position Description Reporting Analyst HR – PD – Reporting Analyst V2.0 Page 1 of 3 Issue Date: February 2018 Review Date: March 2019 THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED Location/s Support Services (Eight Mile Plains) Reporting to Head of Contracts and Program Performance Direct Reports Nil Level Level D Date Updated February 2018 About the Role The primary purpose of the position is to provide expert support in the area of Program Performance to Program Managers and the Programs Performance Manager and to assist in the development of reporting and reporting processes that are efficient, effective and coordinated across the State. The main objective of this position is to extract data, produce reports and provide analysis to stakeholders on Program Performance data. Additionally, this role will provide an expert review and analysis of the interfaces between client information systems and reporting databases. Key Responsibilities Data extraction and reporting Extract monthly, quarterly and Year to Date data from different software sources. Identify data errors and coordinate the data remediation actions with appropriate stakeholders. Produce accurate and timely reports on a monthly, quarterly and ad hoc basis that track the performance of RAQ Programs compared to targets and benchmarks. Update and review reporting processes as appropriate to address the ever changing needs of the business. Provide reporting and trend analysis to stakeholders including insightful commentary. Reporting Analysis and Continuous Improvement Liaise with the Client Information Systems (CIS) team to compile access reports for the Head of Contracts and Program Performance, identifying key data trends to inform business improvement initiatives. Provide analysis of data in different systems and support the interfaces between them. Analyse the collection and recording of data process and make recommendations for improvements to the Head of Contracts and Program Performance. Play a key role in the reporting and data recording improvement projects across the organisation as identified and directed by the Operations Performance and Reporting Workgroup and Head of Contracts and Program Performance. Provide advice on reporting systems and report distribution in the organization. Organisational Development Support the implementation of operational improvements and changes relating to the overall performance reporting project. Contribute to the development and delivery of necessary training in data and reporting to stakeholders internally. Compliance and Quality Management Support the facilitation and operationalisation of agreed processes required for RAQ’s ISO Quality Management system Promote regular and ongoing opportunities for employees to give feedback. Other Organisational Adhere to all organisational policies, procedures, standards and practices.
Transcript
Position Description Reporting Analyst
HR – PD – Reporting Analyst V2.0 Page 1 of 3 Issue Date: February 2018 Review Date: March 2019
THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED
Location/s Support Services (Eight Mile Plains)
Reporting to Head of Contracts and Program Performance
Direct Reports Nil
Level Level D
Date Updated February 2018
About the Role The primary purpose of the position is to provide expert support in the area of Program Performance to Program Managers and the Programs Performance Manager and to assist in the development of reporting and reporting processes that are efficient, effective and coordinated across the State. The main objective of this position is to extract data, produce reports and provide analysis to stakeholders on Program Performance data. Additionally, this role will provide an expert review and analysis of the interfaces between client information systems and reporting databases.
Key Responsibilities
Data extraction and reporting
Extract monthly, quarterly and Year to Date data from different software sources.
Identify data errors and coordinate the data remediation actions with appropriate stakeholders.
Produce accurate and timely reports on a monthly, quarterly and ad hoc basis that track the performance of RAQ Programs compared to targets and benchmarks.
Update and review reporting processes as appropriate to address the ever changing needs of the business.
Provide reporting and trend analysis to stakeholders including insightful commentary.
Reporting Analysis and Continuous Improvement
Liaise with the Client Information Systems (CIS) team to compile access reports for the Head of Contracts and Program Performance, identifying key data trends to inform business improvement initiatives.
Provide analysis of data in different systems and support the interfaces between them.
Analyse the collection and recording of data process and make recommendations for improvements to the Head of Contracts and Program Performance.
Play a key role in the reporting and data recording improvement projects across the organisation as identified and directed by the Operations Performance and Reporting Workgroup and Head of Contracts and Program Performance.
Provide advice on reporting systems and report distribution in the organization.
Organisational Development
Support the implementation of operational improvements and changes relating to the overall performance reporting project.
Contribute to the development and delivery of necessary training in data and reporting to stakeholders internally.
Compliance and Quality Management
Support the facilitation and operationalisation of agreed processes required for RAQ’s ISO Quality Management system
Promote regular and ongoing opportunities for employees to give feedback.
Other Organisational Adhere to all organisational policies, procedures, standards and practices.
Position Description Reporting Analyst
HR – PD – Reporting Analyst V2.0 Page 2 of 3 Issue Date: February 2018 Review Date: March 2019
THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED
Responsibilities Act only in ways that advances RAQ objectives, values and reputation.
Other duties, consistent with skills and experience, as directed by the reporting manager.
Core Competencies
Business Acumen Applies knowledge of the business and the industry to advance the organisation's
goals.
Inspires Others Creates a climate where people are motivated to do their best to help the
organisation achieve its objectives.
Service Excellence Builds strong client relationships and delivers client-centric solutions. Seeks ways to
improve outcomes for clients as consistent with RAQ’s Mission, Vision and Values.
Professionalism Gains the confidence and trust of others through honesty, integrity, and authenticity.
Inclusion Interacts with all stakeholders in ways that demonstrate respect of social and cultural
differences, and a commitment to challenging attendant social inequities.
About You To be successful in this position you will have:
Required Highly Desired
Qualifications Relevant undergraduate qualifications in Business Management or IT.
Postgraduate qualification in Business Management.
Experience Demonstrated experience in data extraction, reporting and data analysis.
Proficiency in MS Suite, in particular Excel, Word and Power Point.
2-3 years of experience analysing data and systems preferably in a Business Analysis role or able to effectively transfer skills.
Experience working with client data and Client Information Systems.
Experience with Visio or other Business Mapping Programs.
Demonstrated experience in documenting complex business processes.
Experience working with reporting systems and data warehousing.
Experience with development and delivery of training.
Knowledge
Knowledge of business analysis techniques and the ability to adapt them.
Familiarity with relevant funding body streams including health service governance and reporting requirements.
Knowledge of current theory and practice relating to the provision of human services.
A sound knowledge of the Not-for-Profit sector, the Australian Government Department of Social Services and Department of Human Services.
Position Description Reporting Analyst
HR – PD – Reporting Analyst V2.0 Page 3 of 3 Issue Date: February 2018 Review Date: March 2019
THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED
Skills Highly developed analytical and problem solving skills.
Business analysis and process development skills
Ability to extract and manipulate data from different software systems
Demonstrated ability to engage with others and provide solid advice.
Ability to identify opportunities for change and lead continuous improvement initiatives.
Highly developed communication skills, both written and verbal, including an ability to prepare high level reports to the Executive and external parties.
An ability to manage a multitude of complex tasks and projects simultaneously.
Demonstrated advance competency in data collection, collation, analysis and reporting, including the ability to recommend metrics for the monitoring.
It should be noted that Position Descriptions are under constant review and may be changed at any time.
