Power Systems Client References

© 2010 IBM Corporation

IBM Power Systems Client References

IBM Power SystemsFebruary 2010


IBM Power Systems

Revised January 9, 2003

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IBM Power Systems

3

Smarter Planet References


IBM Power Systems

Solution components:

IBM Power™ 595

IBM WebSphere™ Application Server

IBM Information Management System (IMS™)

Actimize fraud prevention solution suite

“This solution will enable the bank to react in real time, while learning and keeping ahead of criminal activity across all the bank’s business units.”

— Paul Henninger, Head of Financial Crime Solutions - Actimize

The Need:A large international bank with a diverse business portfolio was vulnerable to fraud because its many legacy financial crime detection systems were expensive to run, lacked flexibility to respond to evolving threats and regulations, and did not leverage cross-channel information.

The Solution:The bank chose a solution from IBM and Actimize that will enable the bank to analyze data and prevent fraud in real-time, across various channels, such as the Internet, call center, cards, payments and ATM systems – leveraging a single, scalable and robust IBM and Actimize technology platform. The solution can learn from past fraudulent and criminal activity, enabling quicker detection of new fraud tactics.

What Makes it Smarter: Using self-learning and complex analytic capabilities, the Actimize solutions can detect new and evolving criminal behavior and take preemptive action to prevent fraud and theft across all business units. Giving administrators and other principals the insight they need by generating meaningful reports and helping the bank’s internal experts develop new proprietary fraud models. The solution supports workflow and collaboration across the organization, helping to manage fraud investigations across the enterprise.

A Manhattan BankPreventing fraud and criminal attacks in real time around the globe


IBM Power Systems

The NeedElie Tahari had its order, sales, inventory and financial data dispersed across the company, making it difficult for managers to quickly access data needed to make critical business decisions. Managers couldn't identify products in greatest demand, resulting in warehouses overstocked with less-popular items, with hot items on back order.

The SolutionUsing IBM Cognos BI 8 to front end to its centralized data warehouse, IBM Cognos Framework Manager to model interrelated data, and IBM Cognos 8 Event Studio for bursting sales performance reports, Elie Tahari implements new BI system built on IBM technology. Elie Tahari may now create new intelligence by presenting a unified view of all information available in different systems, which can then be put to use for smarter decisions around market demand and specific customer needs.

What Makes it Smarter Improves visibility into business activity, enabling deeper insight into customer

needs Targeting of new customers and better inventory forecasting Provides real-time access to business-critical information, driving faster

responses to marketplace demands and business challenges Helps achieve a significant competitive advantage in the industry, boosted

sales, and cut operational costs

Elie Tahari Ltd.New Intelligence

Solution Components

IBM Cognos Business Intelligence

IBM System i5 550

“Access to information that helps us understand and forecast what the consumer wants is vital, and technology that can help us do that will give us a strong competitive advantage.”— Elie Tahari, president and CEO, Elie

Tahari Ltd.


IBM Power Systems

Peking University People’s Hospital Providing better, smarter healthcare with electronic, remote monitoring 90%

The need:

To meet its expansion objectives, PKUPH needed to create a shared electronic health record system among community hospitals and healthcare centers throughout Beijing. PKUPH also wanted to provide more responsive, proactive care to patients with chronic conditions, hoping to improve the patients’ general well-being and reduce or prevent acute attacks.

The solution:

PKUPH is working with IBM Research - China and IBM Global Business Services to implement a community-wide electronic healthcare record system based on Service Oriented Architecture (SOA) and international medical information standards. In addition, PKUPH is building into the platform telemedicine functionality that leverages mobile telecommunications and real-time messaging alert services.

What makes it smarter: Continuous monitoring and real-time alert capability helps mitigate worsening of

patients’ conditions, reduces acute attacks, and improves quality of life

Converts disorganized files into standardized, interoperable formats using CDA (Clinical Data Architecture) adaptor

Creates longitudinal electronic health records, allowing personalized health assessment and treatment based on individual medical circumstances

“With a particular focus on open standards-based interoperability of patient data, IBM’s solution can effectively facilitate patient referrals, enable test result exchanges, and improve prescription sharing for PKUPH.”

-- Liu Fan, CIO of PKUPH

Solution components: IBM Research - China IBM GBS IBM GBSC IBM System p IBM DB2 Administration Tool for z/OS Linux - Novell SUSE Linux Enterprise

Server IBM WebSphere Message Broker for

Multiplatforms


IBM Power Systems


SAP ERP

IBM® i

IBM Cognos® 8 Planning

IBM Cognos PowerPlay®

IBM Power 520 Express

IBM Power Systems™ i550

IBM System Storage® TS3100 tape library

IBM Global Technology Services

“The breadth of IBM’s offering – including server and storage hardware, business intelligence software and technical services – helps Rotkäppchen get the most out of its SAP ERP environment and support the growth of its business.”

— André Birrenbach, Chief Information Officer, Rotkäppchen

The Need:

German winemaker Rotkäppchen-Mumm Sektkellereien needed to integrate the recently acquired Eckes Spirituosen & Wein into its central SAP ERP landscape. With a broader product range and a larger volume of products after the acquisition, the winery needed to increase sales forecast accuracy, customer profitability analysis and planning.

The Solution:

Working with IBM Global Technology Services, the company upgraded its IBM i environment and deployed a suite of IBM Cognos software. The software provides monthly rolling forecasts and real-time analytics. Ultimately, point-of-sale and market research data will be captured and integrated to provide almost continuous rolling sales and production planning forecasts.

What Makes it Smarter: Feeds business results back into the sales forecasting tool for the next monthly rolling forecast, generating a positive feedback cycle to optimize business performance Captures data from point-of-sale devices, barcode scanners and market research from external vendors Extracts data to create forecasts, distributes data to production sites and makes data available to business intelligence and data warehousing applications

Rotkäppchen-Mumm SektkellereienEnhances business analytics and forecasting


IBM Power Systems

SEA Aereoporti di Milano Intelligent loyalty program improves passenger service and airport experience

The need:

SEA, the company that manages the Milan Airport, wanted to improve passengers’ experience in the airport. By improving services such as faster check-in and seat assignment, passengers would have more time to spend in the shopping area.

The solution:

SEA worked with IBM to implement SEAMI, a customer experience and airport loyalty program. It provides a personalized passenger experience throughout the Milan Airport. The program is administered via a membership card, read by RFID readers in the airport. The system automatically loads customer purchase data, allowing customer segmentation, customer spending analysis and traffic management analysis.

What makes it smarter: Enables SEA to target passengers/members with specific marketing promotions

and opportunities based on the data analysis provided by the system Can be used to manage retailers and rents based on traffic information gathered

from readers throughout the airport Provides personalized service and benefits to passengers/members,

immediately and transparently, thanks to the RFID technology behind the solution

“Prior to SEA’s launch of the SEAMI loyalty program, passengers entering the airport were anonymous. Now, each member of the program is recognized upon entering the airport, and treated as a preferred guest, complete with recognition awards.”

— Fabio Degli Esposi, CIO of SEA Milan Airports


IBM Global Services - GBS CRM, GBS Strategy & Change

IBM Power 520 Express, Power Systems running i

IBM SurePOS 300 Express

ISV ICTeam


IBM Power Systems

Newspaper & Media Group Media assets organized and managed for competitive advantage

The need:

The environment surrounding the newspaper business has become increasingly harsh. The long-established social role of delivering news reports and publicly recording history is being taken over by digital media. In response to identified trends in technology, content innovation, advertiser mindset and consumer lifestyle, this Newspaper & Media Group (NMG) decided on the construction of a new business infrastructure to enable innovation in its offerings.

The solution:

NMG’s new generation production system performs end-to-end production processes on a common infrastructure: editing, production, printing, etc. replacing totally separate environments for the various newspapers and media units. Core functions include automated workflow, tagging all raw materials in multiple ways and auto-distribution of materials based on identified preferences.

What Makes it Smarter:

Management can grasp where and what contents are being worked on at any point of time, and act to maximize value of media assets for its consumers

The ability to quickly find the right information across all media while it’s fresh, and use it to develop a suitable content, is a direct competitive advantage

Can allocate critical resources to quickly launch new media leveraging any existing information assets.

Common infrastructure for all media with attribute tagging and auto-distribution of asset information enables active management for competitive advantage in the 7-24 news cycle


IBM Systems – BladeCenter, System p and System x servers and IBM Disk Storage

IBM Software – DB2 database, WebSphere Application Server, Tivoli monitoring and Rational Application Developer

IBM Global Business Services -Application Innovation Services


IBM Power Systems

Chinese Provincial Health Bureau Smarter information management improves public health services

The need:

The Chinese government unveiled a blueprint for healthcare reform that aims to provide affordable healthcare services for all its citizens. To realize the vision, this provincial health bureau needed to better manage its healthcare services, moving from an administrative-centric to patient-focused services model and providing dynamic resource allocation that best meets local needs.

The solution:

IBM helped the Health Bureau to establish an Integrated Healthcare Platform built upon a Service Oriented Architecture (SOA). The platform enables the integration and standardization of previously siloed public health data, the creation of electronic health records for citizens, and serves as a database of medical experts and emergency resources.

What makes it smarter:

Improves disease prevention through automatic alerts when an infectious disease appears, enabling the Bureau to proactively prevent epidemics

Improves emergency response with embedded geographical information system (GIS), enabling the Bureau to identify medical experts near the affected area and effectively manage relief and aid logistics

Consolidated records and connected service providers enable the Bureau to make medical resources more evenly distributed and more effectively utilized

The integrated platform is like the powerful thousand-hands-Buddha. With each hand connected to a key application, it is able to operate and expand its management capability to provide services to a fast growing population and cut cost at the same time.


IBM Global Business Services - S&C, ODIS

IBM Global Services - Application Services: GBS-AIS and AMS

IBM Software Services for Information Management

IBM DB2

IBM Linux

IBM WebSphere

IBM System p, System x, Power Systems


IBM Power Systems

“With a framework and guidance from VAI and IBM, we revolutionized Trinidad ‘s pharmacy business.”— Christian Anderson, Chief Operations Officer, SuperPharm

Business challenge

To build the first retail superstores in Trinidad – traditionally a “Mom and Pop” retail environment -- SuperPharm sought an all-encompassing centralized management system with a robust architecture that required minimal maintenance and facilitated fast growth.

Solution

All stores are linked to a central server, providing instant access to real-time data on sales, purchases and inventory. The system compiles and analyzes sales by a variety of criteria at both the summary and detail level. The scalability of the solution will allow SuperPharm to easily transition from the six stores they have today, to the 20 they have plans to expand to.

Benefits The system automatically tracks stock fluctuations and performs sales analysis, demand planning and forecasting for 15,000 stock items and 10,000 transactions daily. Analysis results trigger alerts with suggestions for immediate action and future consideration.

Reports on sales trends by item and location help management and purchasing agents make informed decisions to identify profitable and unprofitable products and determine appropriate stock levels.

SuperPharm Connects all of its six pharmacy stores and warehouse via a central server


IBM DB2® database

IBM WebSphere® Studio Workbench

IBM Power Systems™ server

IBM SurePOS terminals

IBM InfoPrint Model 1412 laser printers

VAI S2K Enterprise Retail


IBM Power Systems

Euro-Mediterranean Centre for Climate Change (CMCC)Better predicts climate change by numerical simulations and data analysis

Business challenge CMCC, a research center dedicated to studying climatology and mid- tolong-term climate changes, aims at understanding the climate system at global scale, with an emphasis on the Mediterranean Region, seeking also collaboration among climate research organizations across Europe. The Center has built an open, advanced modeling system that could contribute to define climate change and its impacts in a variety of economic sectors.

Solution Working with IBM Business Partner Computer Var, CMCC created a climate simulation platform that allows massive numerical simulations, data storage and analysis to create more accurate climate models. Users can then analyze this data to determine patterns and project future changes. The new modeling solution resides on clustered IBM Power™ 570 and IBM Power 575 server hardware supported by IBM System Storage™ DCS 9900 disk systems.

Benefits Helps increase the accuracy of simulations and predicted climate changes

by supporting more-complex trending and analysis tools Allows integration of physical, chemical, biological and socioeconomic

factors into climate modeling and impacts valuation Establishes a clustered, remotely accessible modeling infrastructure,

helping to foster interagency collaboration among researchers

“We need substantial computational muscle, and our clustered IBM environment enables us to effectively digest massive information, turning it into usable products.”

— Antronio Navarra, President, CMCC

Solution components: IBM Power™ 570

IBM Power 575

IBM System Storage™ DCS 9900


IBM Power Systems

China New Media Development Zone Improves facility management and customer service with wireless tracking solution

Business challenge Xingguang Park (XGP) is a major television park in China. Numerous people, including movie stars, employees and visitors, enter the park daily. XGP asked service provider China New Media Development Zone (CNM) to build a wireless sensor network (WSN) in order to monitor the location of park entrants and ensure their safety. The system would enable XGP to better serve and guide visitors according to their registration level.

Solution IBM Global Technology Services built a three-layer WSN on IBM System x®

3650 servers. The sensor layer uses radio frequency identification (RFID) tags to track people and equipment in realtime; the monitoring layer uses digital cameras and wireless bulletin boards to track people and assets under defined policies; and the workflow layer connects the sensors and monitors to business applications and emergency command systems.

Benefits Increases ability to monitor and manage personnel and visitors more efficiently with fewer resources Provides a connection to asset awareness applications, guidance systems and emergency command systems Improves ability to handle and ensure the safety of large crowds

“The IBM solution has made it possible for us to build a wireless network for Xingguang Park with RFID tracking that enables the park to increase the safety and services it offers its customers as well as improve park management with fewer resources.”

— China New Media Development Zone

Solution components: IBM Global Technology

Services

IBM BladeCenter

IBM System x 3650

IBM System p5 550 Express


IBM Power Systems

Business ChallengeNew York utility Con Edison wanted to give its business customers more

control over one of their biggest sources of power consumption – their

data centers – by providing visibility into their energy consumption and

expertise in designing data centers for maximum efficiency.

SolutionIBM, in partnership with Neuwing Energy Ventures and Con Edison, is

developing new energy demand side management programs to pave the

way toward the greening of the data center in the New York metropolitan

area. Key program elements include the ability to accurately monitor,

control, report, cap, cost, and allocate energy consumption.

Benefits

Ability to visualize energy consumption provides customers with a 42

percent average energy efficiency gain Ability to earn efficiency certificates to apply for incentives or document

progress towards sustainability targets Lower data center deployment costs through the use of pre-architected

data center designs

Paving the way toward the greening of the data center “ Con Edison is committed to helping

its customers reduce data center energy consumption by leveraging the kind of new technologies and best practices that IBM brings to bear.”

– Rebecca Craft, director of Energy Efficiency Programs, Consolidated Edison Company of New York

Con Edison

Solution Components: IBM Global Business Services IBM Global Technology Services –

Data Center Assessments and Design Services

IBM Director Active Energy Manager IBM BladeCenter® IBM System p® IBM System x™ IBM TotalStorage® Neuwing Energy Ventures


IBM Power Systems

Fiserve / CheckFree CorporationMore efficient data storage and management provide strategic assets for business growth

Business challenge CheckFree Corporation, a subsidiary of Fiserv, supports electronic billing and payment (EBP) for thousands of financial institutions. The rapid adoption of EBP services led to the company’s processing of more than one billion trans-actions a year. CheckFree wanted to continue meeting its service level agreements (SLAs) while keeping operational costs down. It also wanted to leverage data and resources as strategic assets to foster business growth.

Solution CheckFree contracted IBM to implement a comprehensive bill-payments data warehouse to optimize performance and productivity. Different sources across the company gather data—including consumer usage information, case and claim data, electronic billing information, and employee data—which is then processed by extract, transform and load (ETL) technology, and finally loaded into an IBM DB2® 9 data server.

“By upgrading to DB2 9, we recovered 2.3 terabytes of storage and deferred more than $1 million in storage expenditures during the fiscal year.”

—Leroy Hill, Manager, Database Engineering, CheckFree


IBM DB2 9 for Linux, UNIX and Windows

DB2 Query Patroller

DB2 Data Partitioning Feature

IBM System p

Benefits

Improves data availability and performance while reducing the cost of ownership

Helps CheckFree’s clients understand consumer bill-payment habits and identify new marketplace opportunities

Defers significant expenses and improves database performance while maintaining SLAs by repositioning and reusing storage


IBM Power Systems

IBM MicroelectronicsAutomates and optimizes production schedules with increased process visibility

Business ChallengeIBM had noted an opportunity to improve the efficiency of its production efforts at its semiconductor manufacturing facility in East Fishkill, New York. The site lacked a robust enough scheduling agent to effectively coordinate the multiple, intricate production processes while obtaining high utilization of capital intensive equipment. As a result, raw materials and manufacturing assets (such as the chemicals used in cleaning processes) were being inefficiently utilized, and time-sensitive procedures were being delayed.

SolutionThe site integrated a near-real time optimization based scheduling system into its manufacturing execution system to drive more efficient management of site resources. Leveraging IBM Websphere® software, the solution models existing business rules and creates optimal manufacturing schedules which are then automatically executed. Facility staff can also analyze these schedules over time to identify patterns and recommend process improvements

Benefits Innovates scheduling processes by leveraging near-real-time business data to automate manufacturing processes Obtain high utilization of capital intensive equipment while improving product quality thanks to increased visibility into manufacturing efforts Cuts production cycle times and increases manufacturing throughput by optimizing resource and tool utilization

“By increasing visibility into our production processes, we can optimize schedules to respect our various priorities without wasting time or resources.”

— IBM Microelectronics


IBM WebSphere® ILOG JRules

IBM ILOG CPLEX

IBM ILOG JViews

IBM SiView

IBM DB2®

IBM System p®


IBM Power Systems


IBM Global Business Services


IBM Application Management Services

IBM Tivoli Storage Management

IBM pSeries with AIX & IBM Power 505 Servers

IBM BladeCenter

“This is something we could never do before – gain insight into how our healthcare-related processes interact with our operational and financial processes.”

— Lola González, Chief Financial Officer, Institut Català de la Salut

Institut Català de la Salut (ICS) Taking a holistic approach to healthcare management with IBM and SAP

Business Challenge ICS is the largest healthcare provider in Catalonia, Spain. Coordinating both medical and support activities among its eight hospitals was a complex challenge, with separate, isolated systems for both operations and medical management.

SolutionWith help from the IBM Global Business Services team, ICS implemented a suite of SAP ERP applications. The combination of SAP ERP for general business management and SAP for Healthcare provides a comprehensive range of integrated systems for ICS, where it is possible to control all operational processes from within a single environment.

Benefits Savings on purchasing costs alone have produced an immediate 100 percent return on investment.

Doctors at any hospital can access complete patient charts and records, enabling them to diagnose and prescribe more easily

Patient safety is improved with end-to-end process management technology that mitigates human error


IBM Power Systems

Japan Airlines Raising the bar in the airline industry

Business challenge

To solidify its market leadership in the face of increasing passenger traffic and competition, Japan Airlines (JAL) needed a way to reduce the potential for costly service interruptions caused by IT system outages.

Solution

Working with IBM, Japan Airlines implemented an enterprise-wide IT issue tracking, change and configuration management solution – an industry first in Japan – that gives unprecedented visibility into JAL’s IT systems and dramatically reduces both the number and severity of IT outages. The new information that the solution provides, saves the airline millions of dollars, reduces risk and maintains JAL’s reputation as a reliable, premium air carrier.

Benefits In the first year, dramatically improved overall quality of service by reducing

system failures 58 percent, IT interruptions 39 percent, and downtime 80 percent

Improved overall quality of service by reducing outage-related operational delays

Provided JAL management with greater understanding of how IT affects its business through unprecedented visibility into the current state of its IT systems

“Thanks to this new information, never before available, we were able to dramatically demonstrate the importance of improved monitoring and management of the airline’s IT systems to the business side of the enterprise.”

– IT Service and Planning Executive

Solution Components Tivoli Monitoring ®

Tivoli Enterprise Console®

IBM System p ™

IBM Global Technology Services – Outsourcing Services


IBM Power Systems



IBM InfoSphere Traceability Server

IBM Power Systems

IBM System x3400

Business ChallengeWith no means to trace defective parts to the subset of vehicles affected by them, auto manufacturers have—as a matter of safety—followed a sweeping approach in which vehicles of entire model years are recalled. A consortium of German automakers, suppliers, software companies and academia and began a project known as LAENDmarKS to gain the ability to track and trace at the parts level with a high degree of precision, from the point of assembly all the way back to second- and third-tier suppliers.

Solution Brought into the project by consortium member IBS AG, IBM helped design and implement an open, secure parts tracking solution that enables parts traceability at all levels of the supply chain. Using sensors, parts are uniquely identified and captured at strategic points in the supply chain. IBM’s breakthrough was to apply an SOA-based approach under which supply chain data was abstracted into a separate event repository—independent of applications—that could be tapped for multiple purposes.

Benefits Improved parts traceability enables automobile manufacturers and suppliers to target their recalls to specific vehicles affected by defects

Expected major reduction in costs associated with vehicle recalls through more precise tracking of parts across the automobile value chain

Improved decision-making in the area of production, inventory and logistics due to increased supply chain transparency

“The success of the LAENDmarKS project is a major step toward making automobile supply chains smarter.”

-- Bernd Schäfer, Leader of the LAENDmarKS Project and

Responsible for International Standards, KEIPER

LAENDmarKS Smarter Supply Chain: Gaining precision through end-to-end parts traceability


IBM Power Systems

Norkis GroupImproves customer service with a centralized ERP system and mobile devices that capture and send customer data

Business Challenge

Norkis Group, a large financing and vehicle retail company in the Philippines, needed to better share its business processes across the organization. To do this, it first needed to centralize its disparate environment and standardize those processes, especially for its financial organization and its sales outlet. The ultimate goal was to be able to ensure future growth through a world-class enterprise resource planning (ERP) solution on a robust IT infrastructure.

Solution

IBM Global Technology Services deployed SAP applications in a new data center it built for Norkis. The SAP suite, housed on IBM Power Systems™ servers along side IBM System Storage™ DS4700 technology is integrated with an IBM DB2® data server, creating a core business management system for the company. Norkis is now able to capture customer information via mobile phones and send that data over the Web to the SAP core business applications.

Benefits Tracks transactions for each customer, enabling a higher degree of cross selling to increase repeat business

Helps identify and understand the behaviors of their most profitable and largest customers, enabling the company to direct their sales towards new sectors

Manages inventory information more efficiently, improving vendor communication, shortening inventory turns and enhancing customer service

“The improved understanding of our customers’ buying habits provided by this solution has enabled us to give consumers what they want, increasing our sales.

— Ronald Alfeche, chief information officerSolution components:


IBM DB2®

IBM Power Systems™ p5 550

IBM System Storage™ DS4700

SAP


IBM Power Systems




IBM WebSphere

IBM Tivoli

IBM Rational

IBM BladeCenter

IBM Power 570

IBM System Storage

“Giving customers the information they need to optimize their travel plans is the direction that the smart cities in the world are going. IBM is helping us to make our vision a reality.”

— Phil Mumford, CEO, Queensland Motorways

Business Challenge

Ten years ago, Australia’s third-largest city and the state capital of Queensland, Brisbane, formulated a strategy for making itself an economic powerhouse. At some point, however, Brisbane reached a crossover point where its population growth began to exert an adverse impact in the form of traffic congestion. Queensland Motorways, which runs Brisbane’s major toll roads and bridges, sought a way to minimize the traffic congestion and help keep Brisbane from choking on its success.

Solution

Queensland Motorways worked with IBM to develop an intelligent Central System for tolling. As vehicles drive under toll gantries, license plates are captured by cameras and decoded via OCR engines. A key part of IBM’s solution, known as the Identification, Rating and Interoperability Services (IRIS) subsystem, picks up the information generated at the roadside and uses stored business logic to execute a series of toll-related transactions, including calculating and sending the bill to the customer.

Benefits

Captured vehicle data provides the foundation for targeted and flexible traffic shaping capability while embedded business intelligence capabilities enable the creation of travel profiles for each customer

Reduces congestion during peak traffic hours and improves the travel experience for Brisbane's commuters

Increased revenue opportunities for Queensland Motorways, providing a strong basis for funding future road infrastructure initiatives

Queensland MotorwaysIntelligent toll system creates smarter traffic management


IBM Power Systems

Solution components: IBM Japan IBM DB2®

IBM Tivoli® Monitoring IBM Tivoli Storage Manager IBM WebSphere® Application Server IBM WebSphere Enterprise Service Bus IBM WebSphere Message Broker IBM WebSphere MQ IBM Power® 570 IBM Power 590 Corebank (Fidelity Information Services) SAP R/3 FI/CO IBM Business Partner Fidelity Information

Services

“It is important for us to continue to provide customer-oriented banking services to secure our position as the number-one Internet bank. We have great expectations for IBM as a partner with whom we pioneer new frontiers.”

— Yoshikazu Tanaka, CEO, SBI Sumishin Net Bank

Business Challenge

A joint venture of SBI Holdings and Sumitomo Trust, SBI Sumishin Net Bank is a “pure-play” Internet bank serving the Japanese market. In this intensely competitive arena, the startup bank sought to bring its expanded portfolio of offerings to market faster than its competitors, while still meeting exacting governmental technology standards.

Solution

SBI Sumishin Net Bank engaged IBM Japan to build its business infrastructure from the ground up, becoming the first Japanese bank to successfully deploy a packaged core banking application. The company’s green field approach and use of standard technology enabled it to enter Japan’s Internet banking market nearly a year faster than its closest competitor.

BenefitsA single view of the client which includes information from across many lines of business at the bank enables SBI to more quickly create customized products, cross-sell and up-sell in real time via the Web

Dynamic flexibility achieved when adding new services

600 billion yen deposited and 400,000 new accounts opened, since starting operations 18 months ago

SBI Sumishin Net BankAccelerating new business growth by taking a new path to Internet banking


IBM Power Systems

Solution components: IBM High Performance On

Demand Team (HiPODS)

IBM Software Services IBM DB2® Enterprise Edition IBM Rational® IBM Tivoli® Storage Mgr IBM WebSphere® App Servr IBM WebSphere MQ IBM Power 570, Power 520 IBM SAN Storage DS4800 IBM System x3650 IBM Tape Library TS3310

”Our planners can use ridership data to develop more optimal routes, which ultimately will reduce congestion and make public transport more appealing.”

— Silvester Prakasam, Director of Fare Systems, Singapore Land Transport Authority

Business ChallengeWith its population growing, Singapore’s Land Transport Authority (LTA) needed a way to head off traffic congestion and maintain its world-class business climate.

SolutionThe LTA worked with IBM to develop a flexible, open and unified fare processing system that integrates all modes of public transport. The new systems use card readers to capture rider information at all points in the transportation network; this information is fed into a single national fare processing clearinghouse. This enables the LTA to create holistic, detailed transportation profiles of riders that span all modes of travel.

Benefits

Insight into rider travel patterns enables the LTA to optimize fare and schedule structures to promote maximum utilization of public transport 80 percent reduction in revenue leakage from “lost” transactions Ability to configure more convenient bus and train routes and schedules based on analysis of multi-modal travel patterns

Singapore Land Transport Authority (LTA) Using new insight and integration to make public transport more efficient and sustainable


IBM Power Systems

The North Face launches a dynamic new Web site leveraging high-performance computing technology from IBM

Business challenge

The North Face wanted to launch a new Web site that would allow it to sell its high-performance outdoor gear directly to consumers. To deliver an integrated brand experience to match the company’s “Never Stop Explor-ing” spirit, The North Face wanted the site to feature imagery, content and media to showcase many of the 50-plus athletes the company sponsors.

Benefits Supports Web traffic exceeding one million views per day, helping the

company meet and in some cases exceed its sales expectations

Allows the company’s marketing, merchandising and sales staff to control and manage Web content without help from IT

Facilitates the rollout of international Web sites in multiple languages

“With IBM technology, our new Web site … exceeds our expectations. We can control and manage content, and we can easily roll out new Web sites in different languages.”

— Greg Pulsifer, e-commerce director, The North Face


IBM WebSphere Commerce Enterprise software

IBM Lotus Web Content Management software

IBM OmniFind Discovery Edition software

Solution

The North Face worked with IBM Business Partner Zobrist Consulting Group, Inc., to implement a Web site architecture based on IBM WebSphere® Commerce Enterprise, IBM Lotus® Web Content Management and IBM OmniFind® Discovery Edition software. The new architecture allows brand content to be woven throughout the site. The North Face hosts the solution on an IBM System p5® 580 platform running the IBM AIX® V5.4 operating system.

Delivering an integrated brand experience and driving increased sales


IBM Power Systems



IBM Health Integration Framework

IBM InfoSphere™

IBM WebSphere®

IBM DB2®

IBM System z9®

IBM System p®

“We are now able to make more intelligent decisions leading to improved patient care."

— Donald Spencer, MD, MBA, Associate Director of Medical

Informatics, UNC

University of North Carolina (UNC)Speeding the development of disease treatments

Business ChallengeThe University of North Carolina (UNC), a major research and teaching institution, recognized the growing need for quality and Pay-for-Performance reporting within clinical care. It also realized that current Health System data mining/exporting practices on behalf of researchers were neither sustainable nor capable of generating the kind of information needed to create new treatments for major diseases.

SolutionIBM Global Business Services first defined a governance structure that would guide the development of a new health analytics environment. IBM was then engaged to complete the solution design, build and deployment of an integrated data warehouse solution – the Carolina Data Warehouse for Health (CDW-H). With the real time access provided by CDW-H, researchers can analyze vast amounts of patient data uncovering trends in a matter of seconds.

Benefits

Provides physicians with clearer insight into a larger cross-section of medical data, contributing to faster diagnoses and treatment decisions

Leverages evidence-based treatment plans to improve the quality of patient care and the likelihood of treatment success


IBM Power Systems


IBM® DB2® (64bit)

IBM Express Runtime Solution

IBM HTTP Server

IBM Rational® Software Architect

IBM System Storage DS®

IBM System p®, IBM System x®

IBM Tivoli® Directory Server, IBM Tivoli Monitoring, IBM Tivoli Provisioning Manager

IBM WebSphere® Application Server

“Working with IBM, Wuxi iPark is able to leapfrog the latest technology model around cloud computing and SaaS and set a solid foundation to become a major source for software development outsourcing.”

— Zhou Qian, Secretary, Wuxi New District, Committee of the Community Party

of China

Business ChallengeChina is emerging as one of the world's major markets of software development and outsourcing services. However, to survive in this rapidly evolving environment, ISVs need to have agile software development processes to shorten the lifecycle from product development to market.

SolutionIBM Research-China teamed with Wuxi iPark to enable ISVs located in Wuxi iPark to remotely access a vast computing environment for project incubation, development and testing at any time, paying for services based on usage. This utility-based service is delivered via the Web and integrates technologies and concepts from cloud computing, software-as-a-service (SaaS) and software engineering as a service (SEaaS) and includes operational and hosting services.

Benefits New business model allows ISVs to conserve energy and resources and reduce their IT investment, freeing up capital and resources for other business activities Open standards-based architecture and innovative development methodology facilitates collaboration of staff in different cities to improve response times Access to advanced software development platform enables ISVs to reach new markets with the ability to sell hosted software solutions to customers worldwide

Wuxi iParkA dynamic infrastructure frees up resources for new business


IBM Power Systems

27

AIX References


IBM Power Systems

28


IBM Power™ 595

IBM WebSphere™ Application Server

IBM Information Management System (IMS™)

Actimize fraud prevention solution suite

“This solution will enable the bank to react in real time, while learning and keeping ahead of criminal activity across all the bank’s business units.”

— Paul Henninger, Head of Financial Crime Solutions - Actimize

The Need:A large international bank with a diverse business portfolio was vulnerable to fraud because its many legacy financial crime detection systems were expensive to run, lacked flexibility to respond to evolving threats and regulations, and did not leverage cross-channel information.

The Solution:The bank chose a solution from IBM and Actimize that will enable the bank to analyze data and prevent fraud in real-time, across various channels, such as the Internet, call center, cards, payments and ATM systems – leveraging a single, scalable and robust IBM and Actimize technology platform. The solution can learn from past fraudulent and criminal activity, enabling quicker detection of new fraud tactics.

What Makes it Smarter: Using self-learning and complex analytic capabilities, the Actimize solutions can detect new and evolving criminal behavior and take preemptive action to prevent fraud and theft across all business units. Giving administrators and other principals the insight they need by generating meaningful reports and helping the bank’s internal experts develop new proprietary fraud models. The solution supports workflow and collaboration across the organization, helping to manage fraud investigations across the enterprise.

A Manhattan BankPreventing fraud and criminal attacks in real time around the globe


IBM Power Systems


IBM AIX

IBM PowerVM

IBM Power HA

IBM Power 595 servers



Siebel Customer Relationship Management applications

Oracle Database

The Need:

The company wanted to assist its local operations by creating a centralized customer relationship management (CRM) solution that would provide an overview of the activities of all 80 branches, and provide a platform for analytics in the future. The idea was not to reduce the autonomy of the local branches, but to provide extra strategic information to assist them.

The Solution:

IBM Global Business Services and IBM Global Technology Services helped the in-house team implement Siebel CRM applications, and integrate them with more than 20 different local customer databases used by the individual branches. The Siebel applications leverage a 5GB Oracle 11.1.0.6 database, licensed for up to 500 concurrent users. The applications and database run in IBM AIX 6 environments, virtualized using IBM PowerVM on two IBM Power 595 servers, located at different data centers. The database and application LPARs are mirrored between the two servers using IBM PowerHA clustering technology, which ensures high availability even if one of the servers needs to be taken offline.

Benefits:

Avoided making significant changes to its local IT infrastructure, while providing a valuable platform for company-wide CRM and business analytics

Enabled flexible capacity, optimizing use of resources.

Gained a resilient and scalable platform which can be easily expanded simply by activating additional processors

A leading Swiss insurance companyImplements company-wide CRM and analysis with IBM GBS and IBM GTS


IBM Power Systems


IBM Storage DS4800,

IBM System p5 570

IBM DB2 for Linux, Unix and Windows.

"With System p5 and DB2, we have been able to improve SAP application availability and transaction response times for end-users, giving us an infrastructure that is more than equal to today's business challenges."

— Luke Lau, Director of IT, Planning Agrium

Business challenge:

Anticipating rapid growth, Agrium realized that its existing hardware infrastructure was reaching end-of-life and lacked the capacity to store and process increasing data volumes.

Solution:

Working with IBM Global Technology Services and REALTECH, an IBM Business Partner, Agrium migrated its SAP software environment from a number of ageing Alpha servers to just five IBM System p5 570s. The company also migrated from Oracle to IBM DB2, and extended its SAN infrastructure, adding an IBM System Storage DS4800 and using IBM SAN Volume Controller (SVC) to virtualize the entire storage environment.

Benefits:

Migration to DB2 reduced database maintenance costs by 50 per cent; SVC protects existing storage investment and provides simpler storage management

IBM’s 'development advocate' program provides highly responsive technical support for DB2 environment.

Agrium finds the formula for growth with IBM System p and DB2


IBM Power Systems

MAHLE GroupMAHLE Group selects IBM DB2 as the core database server for SAP software

The need:

Automotive components manufacturer MAHLE Group wanted to reduce IT operational costs by finding reliable, high-performance core technologies to support its 4,500 SAP solution users.

The solution:

MAHLE migrated from Oracle to IBM DB2 Information Management Software as its core database technology for all SAP solutions, on IBM eServer p5 570 servers and xSeries servers, supported by an IBM Total Storage DS8100 storage server

The benefits:

Highly reliable, flexible server, database and storage infrastructure for group-wide SAP solutions, with lower costs of ownership and greater ease of management.

The business is now positioned for further expansion and consolidation with an IT infrastructure able to match the business needs more closely.

“We are very satisfied with the performance and reliability of the IBM Systems. The p5-570 servers, DS8100 storage server and DB2 software provide an excellent, scalable foundation for growth and creating a very flexible infrastructure.”

— Julius Basso, IT Director, Europe, MAHLE Group


IBM Storage DS8100

IBM System p5 570

IBM DB2 for Linux, UNIX and Windows


IBM Power Systems

32

Solution components

SAP ERP 6.0, Supply Chain Manager and NetWeaver Business Warehouse, Portal and Process Integration.

IBM DI, Power Systems, BladeCenter, System x and System Storage

IBM Tivoli Network Manager, Netcool, Omegamon, CAM


“Over the years, IBM has proven to be an exceptional infrastructure partner.”

— Ted Hoffman, Director Enterprise & Architecture & Operations,

Graybar

Business challengeEncourage and enable organic growth and continuous improvement. Provide technology solutions to make doing business with Graybar easier. Take advantage of developments in Information Technology to align with business goals. Minimize business disruption. Identify and implement efficient, cost-effective, timely solutions that optimize use of resources. Manage to budget.

SolutionIBM Dynamic Infrastructure Solution Components, IBM Power and IBM Power Systems servers, IBM BladeCenter, IBM System x, IBM System Storage. Tivoli Storage Manager (TSM), Network Manager, Netcool: Impact, OMNIbus, Reporter, Webtop, Composite Application Manager, Omegamon, IBM Global Services. SAP ERP 6.0, NetWeaver Business Warehouse 7.0, Supply Chain Manager 5.0, NetWeaver Portal 7.0, NetWeaver Process Integration 7.0.

Benefits Integrated SAP solutions: provide a single platform for enterprise management,

enabling long-term customer service and Web strategies.

Maintain power and cooling expense while increasing computing capacity by 25 percent.

Apply innovative concepts to unplanned and planned outages and disaster recovery.

Graybar transforms performance with integrated SAP and IBM infrastructure


IBM Power Systems

33

Welch Foods Inc. (Welch’s)

Business challengeWelch’s needed to lower its operating costs and increase business flexibility. To achieve this, the company rolled out an open systems environment and tried to deploy the first eight modules of a 31-component Oracle enterprise resource planning (ERP) solution. However, it quickly found that its 30+ Dell servers and clusters could not support the new workload.

SolutionWelch's engaged IBM Business Partner ATS Group (ATS) to assess its environment and architect a new solution. The IT provider implemented and configured three IBM System p5™ 570 platforms and three IBM System Storage™ DS6800 disk systems to support its Oracle ERP modules and application data. Following the implementation of the IBM hardware.

Benefits Lowers operating costs and increases enterprise-wide business flexibility

Achieves an excellent price/performance ratio, gaining 2.8 times the throughput at only 1.9 times the cost of the client’s previous Dell environment

Enables the company to rapidly add off-the-shelf software to the open-source environment

Leverages world-class expertise of an IBM Business Partner systems integrator

“Ultimately, it came down to seeing which technology

had the features we needed. And the IBM XIV Storage

System more than met with our satisfaction”

Mukesh Sharma, Manager, Database and ERP Infrastructure,

Welch's


IBM Power Systems

34

Winn-DixieStrengthening the infrastructure with an IBM consolidation solution

Business challenge

Winn-Dixie, a Jacksonville, Florida-based grocery chain based with more than 600 retail locations throughout the southeastern U.S., needed a cost-effective and easily managed solution to replace its aging distributed IT infrastructure and quickly enable disaster recovery.

Solution

The solution consolidated more than 600 stand-alone servers at individual grocery stores into a centralized data center at Winn Dixie headquarters using IBM AIX® and IBM PowerVM™ virtualization technologies to support 16 stores on a single IBM BladeCenter® JS22 blade server, mirrored to a nearby facility as well as to a remote disaster recovery location.

Benefits Redirected $5 million capital cost savings to store remodelling

Improved application performance by 5 to 10 times, enabling better service

Reduced disaster recovery time from days to hours

“We thought the IBM solution gave us the most flexibility not only for now, but going forward. It accommodated our existing application portfolio while providing a very rich upgrade path in our infrastructure.”

– Barry Kirk, director of architecture, Winn-Dixie

Solution components: IBM BladeCenter® JS22

blades in IBM BladeCenter H

IBM PowerVM™

IBM AIX®

POP03046-USEN-00


IBM Power Systems

35

Baylor College of Medicine improves performance and sets the stage for an SAP upgrade with IBM servers

Business challenge When Baylor College of Medicine (Baylor) decided to build a new hospital, it also planned to upgrade its existing data center in order to ease space constraints and replace end-of-life Sun servers. It needed a smooth migration that would provide uninterrupted access to its SAP ERP system and other supporting systems.

Solution

Baylor engaged IBM Premier Business Partner Mark III and brought in the IBM Migration Factory team to provide the transition of workloads from 32 legacy Sun servers onto three IBM Power™ 570 servers, running the IBM AIX® operating system. IBM Migration Factory performed the server consolidation and migration of Baylor’s software applications from the old Sun hardware platform to the new IBM platform.

Benefits Achieves a 60 percent reduction in rack space footprint and better than

40 percent savings in both cooling and power

Improves overall performance by 30 percent

Improves payroll processing time by 213 percent

“Nobody else had as eloquent and simple a design as IBM did. They also offered very cost-effective solutions.”

— Al Reineking, executive director of IT operations

and technical services, Baylor College of Medicine

Solution components: SAP ERP

IBM Migration Factory

IBM Power 570


IBM Power Systems

36

INTTRASupporting the global supply chain with IBM

Business challenge

INTTRA provides an industry-leading e-commerce platform for the ocean containerized shipping industry. Serving 30 of the world’s leading carriers and more than 20,000 customer locations around the world, INTTRA requires a robust IT infrastructure that delivers high performance—and the scalability to support a company that has grown more than 1100 percent in the last seven years.

Solution

Working with IBM Premier Business Partner VSS, Inc., INTTRA has consolidated their servers on IBM BladeCenter® and IBM Power Systems™ servers, and has achieved a 95 percent virtualization rate by virtualizing at every tier. INTTRA uses IBM System Storage™ DS8100 and DS8300 enterprise disk storage systems as part of a larger tiered storage strategy that currently provides capacity for 120 TB of data.

Benefits

Reducing the data center footprint by 50 percent

Reducing energy costs by 30 percent

Providing the capacity to support a phenomenal annual rate of growth

“We take advantage of all of the latest technology to make absolutely certain that each time we upgrade, we leave less of a footprint behind.”

— Ken Bloom, president and CEO, INTTRA


IBM BladeCenter® E

IBM BladeCenter LS20

IBM BladeCenter LS21

IBM Power® 570



IBM Power Systems

37

Agrofert Group reduces operational costs by roughly 20 percent by increasing the efficiency of its SAP software

Business challengeAgrofert Group (Agrofert), a large agriculture and chemical holding company in the Czech Republic, had acquired a number of businesses and was running more than 160 different operating systems across the organization. This meant high development and maintenance costs and slow and inefficient data collection and analysis. Frequently, one or more of the local systems would go down, affecting overall business availability.

SolutionAgrofert standardized its business operations using SAP business management applications, hosted at two locations on IBM Power Systems™ servers. Oracle and Microsoft® structured query language (SQL) databases, which were spread across the enterprise, were migrated to IBM DB2® software. The migration of these databases was completed successfully in just over 100 hours.

Benefits Reduces costs by roughly 20 percent by lowering license fees,

simplifying management and consolidating storage

Reduces operational costs by consolidating SAP applications on IBM Power System servers

Improves system response times by approximately 15 percent

“Put simply, Agrofert is saving a lot of money.”

— Luboš Pajer, technical director, Agfit (Agrofert's IT provider)


SAP ERP

SAP CRM

SAP NetWeaver Portal


IBM Power Systems™ 550

IBM DB2® for Linux®, UNIX® and Windows®

IBM DS4700 Express


IBM Power Systems

38

DIP03001-USEN-00

Solution Components: IBM Power™ 550

IBM System x3850 M2


“To help [our growers] capitalize on what may be very brief windows of opportunity, we need to deliver the kind of always-on service they expect from their banks. Moving to IBM Power Systems gave us that capability.”

— Mathew Regan, ICT Operations Manager, Co-Operative Bulk Handling Group Ltd.

Business Challenge

Co-Operative Bulk Handling Group (CBH Group) faced a fundamental change in its industry, moving from a highly regulated business environment to one that was far more open to competition. The organization needed to expand its online grain handling application from 1,000 to 5,500 external users, and to ensure high performance and availability in spite of the projected increase in transactions. CBH Group also needed to address power and space constraints in its data centers, and to centralize data storage and backup.

Solution

Implemented two IBM Power™ 550 Express™ servers running both IBM i and IBM AIX® with PowerVM™ to support grain handling and payments applications; implemented six IBM System x3850 M2 servers running VMware to host 140 Linux® and Microsoft® Windows® virtual servers; implemented IBM System Storage™ DS4800, SAN Volume Controller, TS3500 Tape Library, and IBM Tivoli® Storage Manager software. The entire server and storage infrastructure is duplicated at a second site for protection against disaster.

Benefits Supported 400 percent increase in transactional volumes

Enabled fast creation of virtual servers to meet new requirements

Created a robust, scalable, responsive and flexible infrastructure

Co-Operative Bulk Handling Group Ltd.Using virtualization to manage sudden business growth


IBM Power Systems

39

The Coca-Cola Bottling Company of EgyptIBM enables growth with powerful, scalable solutions

Business Challenge

The Coca-Cola Bottling Company of Egypt’s hardware infrastructure hosted their enterprise resource planning system, Oracle E-Business Suite. As they grew and added modules, server performance failed to meet business needs. They needed to implement a high performance, scalable infrastructure, including a centralized storage system.

Solution

The company implemented two IBM Power™ 570 servers — one each for the main site and the remote site — both running IBM AIX®. They implemented IBM PowerVM™ Dynamic Logical Partitioning and Micro-Partitioning to minimize server administration and to minimize the number of processors needed. They also implemented IBM System Storage™ DS4800.

Benefits Improves performance while reducing the number of processors

from 16 to 7 Reduces risk and reduces the number of servers needed for

disaster recovery Increases server utilization by 35 percent and supports 71 percent

more users

“Our new IBM infrastructure provides us with improved performance, availability and scalability to manage our growth.”

— The Coca-Cola Bottling Company of Egypt

Solution Components: IBM Power 570

IBM AIX

IBM PowerVM Dynamic Logical Partitioning and Micro Partitioning

IBM System Storage DS4800

MUP03005-USEN-00


IBM Power Systems

40

Murray Goulburn boosts performance with a virtualized IBM Power Systems environment for new and existing SAP software applications

Business Challenge Dairy producer Murray Goulburn needed faster and more reliable business reporting across its nine manufacturing sites in Australia. Its existing Sun Microsystems servers had reached their processing performance limits, and data storage devices had reached capacity. These technical issues prevented Murray Goulburn from introducing new applications or from adding users, which constrained business operations.

Solution

Murray Goulburn migrated from seven Sun servers to a single IBM Power Systems server. The single IBM server, running the IBM AIX operating system, was divided into virtual servers to provide environments for the existing SAP applications and for the introduction of SAP NetWeaver Business Intelligence Accelerator software. IBM handled the migration, system sizing, database migration and solution implementation.

Benefits Cut processing times from hours to minutes

Lowered software licensing costs by reducing CPUs from 26 to 4

Lowered real estate, maintenance and support, end energy costs by consolidating to a single IBM server

“[The IBM and SAP solution offers] scalability, expand-ability and the potential to vary our costs to some extent in peak times, with the ability to call processors on or take them off.”

— Paul Stancill, IT managerMurray Goulburn Co-operative

Solution Components: SAP ERP 6.0

SAP NetWeaver Business Intelligence Accelerator

IBM Power Systems server

IBM SAN Volume Controller


IBM Power Systems

41

Energen Corporation reduces costs with migration from Sun to IBM Power Systems

Business Challenge Improve system performance and support for the company’s SAP ERP

(enterprise resource planning) application by consolidating its sprawling 20-unit Sun server environment

Reduce the total cost of ownership by cutting its licensing costs for the Oracle databases, which support the company’s SAP system

Solution Migrated its SAP ERP system and Oracle databases onto two IBM

Power servers [570s]

Engaged IBM Business Partner Mainline Information Systems to demonstrate how leveraging virtualization technology could cut Oracle licensing costs

Benefits Reduces Oracle licensing costs by 40 percent, contributing to

US$500,000 in annual savings

Provides a more efficient, available infrastructure that combines lower capital and operational costs with better performance and flexibility

Consumes significantly less floor space and power

“We certainly made a saving on hardware costs, but the reduction in Oracle licensing costs was the main contributor to the total US$500,000 annual savings we achieved by migrating to IBM for our SAP software environment.” — Ron Payne, Director of

Infrastructure Services


IBM Power Systems

42

Major bottling company improves performance and reduces costs by migrating to the DB2 9 database during SAP upgrade

Business Challenge

As part of an SAP upgrade, Coca-Cola Bottling Co. Consolidated (CCBCC) wanted to adopt the Unicode standard, reduce database costs and optimize performance and manageability by migrating from Oracle.

Solution

Prior to the SAP upgrade, CCBCC converted to the Unicode standard and migrated to the IBM DB2® database withdeep compression. The solution runs on an IBM Power Systems™ server.

Benefits Reduced database size by 40 percent, resulting in better performance

and lower costs

Lowered licensing costs for the database by up to US$750,000 over five years

Optimized integration between the database and SAP tools, helping to reduce administrative workloads

“The DB2 9 database helps us reduce costs and storage requirements, as well as improve performance.”

—Andrew Juarez, SAP Lead Basis, Coca-Cola Bottling Company Consolidated

Solution Components: SAP NetWeaver technology

platform

IBM DB2® 9 database

IBM Power Systems™ servers

IVP03025-USEN-00


IBM Power Systems

43

Würth Gruppe

Business Challenge Provide increased computing capacity to accommodate an

upgrade to SAP ERP 6.0

Deliver 24x5 availability and reliability

Acquire a server platform that delivers performance, flexibility and value for the money

Solution Deployed six IBM Power 570 servers with IBM POWER6™

processors as the platform for a wide range of SAP applications, improving processing times for SAP floating point calculations

Utilized IBM PowerVM™ virtualization technology to optimize server efficiency

Created four IBM High Availability Cluster Microprocessing (HACMP) clusters

Benefits Delivers an estimated 30 percent more efficiency

Achieves the ability to plan downtime without interruption to users

Facilitates moving partitions between servers without disrupting SAP applications, providing systems management flexibility and improved systems availability

www.wuerth.com

“The interaction between the SAP applications and the IBM servers has been excellent.”— Harold Holl, head of systems technology,Würth Gruppe


IBM Power Systems

44

Jamaica Public Service Company, Ltd.IBM Power Systems solution cuts costs, simplifies management

Business challenge Jamaica Public Service (JPS) needed to expand their infrastructure to accommodate an increased Oracle application workload, but faced budget cuts within their IT department. JPS wanted a solution that would enable consolidation of their IT infrastructure while cutting operational costs and improving efficiency.

Solution JPS replaced their legacy HP servers with three IBM Power® 520 Express servers running IBM AIX®. JPS virtualized their environment with IBM PowerVM™ and clustered the production servers using IBM PowerHA™ for AIX. IBM Global Technology Services helped implement the solution, and IBM Global Financing provided acquisition financing.

Benefits Reduced Oracle Enterprise Edition licensing costs

Reduced maintenance, facility, and energy costs

Improved disaster recovery protection

“The IBM Power platform provides the reliability and availability features to suit our business needs, while helping us stay within our budget."

— Jamaica Public Service Company, Ltd.

Solution components: IBM Power 520 Express

IBM AIX

IBM PowerVM

IBM PowerHA for AIX


IBM Power Systems

45

Belarusian Railways simplifies the management and operations of its network by deploying SAP ERP software on IBM hardwareBusiness Challenge

Belarusian Railways needed to integrate and manage the operational activities of each of the 200 companies that constitute the network. It had to support highly complex financial and material flows across the organization, but its fragmented structure made reporting slow and inconsistent. To improve operations, the railway required a single tool that could connect business processes and enable rapid, transparent reporting.

Solution

The railway network teamed with International Business Alliance and IBM to roll out an SAP enterprise resource planning (ERP) platform across its entire organization. The client launched the SAP ERP software and the SAP Business Intelligence application on IBM System z® and IBM Power Systems™ servers, supported by IBM software and IBM storage systems.

Benefits Helps enable faster, more accurate reporting and an improved level of

control across operations by delivering a consistent view of activity

Facilitates 24×7 availability and can handle spikes in demand with no loss of productivity

Helps Belarusian Railways cement its country’s status as one of the principal hubs for rail transport in Europe

“With SAP ERP software running on IBM System z and IBM Power servers, we have the scalability we need to cope with the enormous growth of our rail network.”

— Igor Otliga, data center manager, Belarusian Railways

Solution Components: SAP ERP

SAP Business Intelligence

IBM Systems Group

IBM Software Group

IVP03021-USEN-00


IBM Power Systems

46

ORGA GmbH cuts costs and improves services associatedwith its SAP hosting offerings by working with IBM

Business challenge A German hosting company that specializes in SAP software services, ORGA GmbH supports a broad range of midsize, international businesses. Preparing to update to the SAP ERP 6.0 application, the organization wanted to streamline its underlying infrastructure to improve customer service levels and reduce management workloads. In particular, ORGA planned to consolidate the databases used to support SAP data.

Solution ORGA migrated its SAP operations to 17 IBM Power Systems™ servers, leveraging the virtualization features of the hardware to create 170 unique instances of the SAP ERP application. These virtual environments also contain independent IBM DB2® data servers to manage the associated ERP data. The client also deployed IBM Tivoli® Storage Manager software to perform routine backups of this critical data.

Benefits Cuts costs by reducing storage requirements—especially for table sizes

larger than 1GB, for which storage needs have dropped by 70 percent

Drives new efficiencies and simplifies management efforts with a consolidated infrastructure

Helps improve customer satisfaction with faster system response times and more reliable access to SAP ERP data

“The lower operationalcosts we have seen by standardizing on IBM technologies will contribute to ORGA’s success and ultimately to the successof our clients that useSAP applications.”

— Jürgen Fischer, head of Department for HostingServices, ORGA GmbH


SAP ERP application

IBM Power Systems™


IBM Power Systems

47

Mitsui-Soko unifies accounting processes across 11 countries with the help of IBM and the SAP Business All-in-One solution

Business challenge Mitsui-Soko was developing a variety of corporation-wide internal control projects, including the creation of a global network system aimed at standardizing business processes, improving efficiency, unifying levels of control and enhancing IT governance. With 18 subsidiaries in 11 countries, it would be a major challenge to implement the new processes and systems as quickly as possible.

Solution

Mitsui-Soko worked with IBM Global Business Services to unify corporation-wide controls by introducing a financial accounting system based on the SAP Business All-in-One solution, running on IBM Power Systems™ hardware. Using the YOUR SOFT Real Model template to accelerate deployment, the solution was designed in two and a half months and deployed globally in seven.

Benefits Provides a global view across all countries and subsidiaries, helping the

company to make informed business decisions more quickly

Enables Mitsui-Soko to achieve compliance with regulations in atimely manner

Delivers flexibility for future growth

“The development of a common accounting system based on SAP Business All-in-One will enable us to make improve-ments in corporation-wide unified business processes in the future.”— Takeshi Nishimura, Corporate

Planning Office, Mitsui-Soko

Solution components: SAP Business All-in-One



IBM Power Systems

48

Johns Hopkins Institutions implements a centralized ERP system running on the IBM Power platform

Business challenge Johns Hopkins Institutions, one of the leading medical systems in the world, sought to implement a centralized enterprise resource planning (ERP) platform, based on the SAP ERP application, across the organization. Johns Hopkins Institutions required a hardware infrastructure capable of delivering high performance and high availability.

Solution

IBM Global Technology Services teamed with the IT department at Johns Hopkins Institutions to deploy an infrastructure based on the IBM Power platform, including IBM Power 570 servers running the IBM AIX® operating system and a storage area network (SAN) built with IBM System Storage™ DS8300 technology.

Benefits Improves the manageability of the application infrastructure through

virtualization capabilities

Helps meet requirements for application performance and a consistent user experience

Improves scalability with on demand processing power

“IBM Global Technology Services, BearingPoint and the in-house team all played an important role in the success of this major IT initiative.”

— Lisa Poremski, client representative for Johns Hopkins,

IBM

Solution components: SAP ERP application

IBM AIX operating system

IBM Power 570 servers

IBM PowerHA™ solutions

IBM PowerVM™ capabilities

IBM System Storage DS8300 technology


IBM Power Systems

49

Bharti AirtelAchieving growth by keeping its focus on the customer

Business Challenge

Indian telecom services provider Bharti Airtel needed to maximize future flexibility and growth potential by adopting a business-driven framework for integration, allowing it to implement and deliver new services rapidly. The company wanted to focus on developing new services to provide competitive differentiation and strengthen its customer relationships.

Solution

Bharti Airtel signed a 10-year agreement with IBM to transform its processes and take on management of its IT infrastructure. IBM helped integrate channels and customer-facing processes – enabling higher customer satisfaction and more profitable growth. This first-of-a-kind IT outsourcing agreement is a key reason Bharti Airtel has been able to add 1.5 million new customers per month.

“By working along with us to transform our go-to-market strategies and reinvent our internal processes, IBM has been a partner for the innovation that we see as essential in our ability to sustain our rapid growth.”

— Jai Menon, Group CIO, Bharti Enterprises

Solution Components: IBM DB2®

IBM Global Business Services IBM Global Technology Services IBM Service Provider

Delivery Environment IBM Strategic Outsourcing

IBM Power Systems™ IBM System x™ IBM TotalStorage® Enterprise

Storage Servers®

IBM WebSphere® Business Integration Server

IBM WebSphere MQ

Benefits Improved cross-selling through integration of customer-facing processes

Optimization of business processes and infrastructure through flexible, standardized integration framework

Outsourcing technology enables Bharti Airtel to focus on growth

Flexible pricing model avoids major increases in capital expenditures


IBM Power Systems

50

Solution components: IBM Global Technology Services SAP IBM Power® 595 IBM System Storage™ DS8100 IBM System Storage TS3310

“When business is tough, and the economy is tough, that’s when strong companies get stronger. This is when you want to be investing in business to drive that growth and take advantage of weakened competitors.”

— Barry SimpsonCIO, Coca-Cola Amatil

Leveraging global IT development for regional benefit

Coca-Cola Amatil

Business Challenge

Australia-based Coca-Cola Amatil (CCA), one of the top 50 companies on the Australian Securities Exchange and the largest soft drink producer in the Asia-Pacific region, needed to unify its IT infrastructure and enterprise systems to gain business agility and better support its broad and diverse mix of brand and business operations.

Solution

CCA deployed a “green field” SAP implementation that provides enterprise functionality across its diverse business. To gain maximum business benefit, CCA leverages The Coca-Cola Company’s (TCCC) best-practice solutions for SAP. CCA takes advantage of TCCC’s SAP templates, modifying them to suit its own regional needs. This ensures compatibility with Coca-Cola’s global system and speeds development for CCA.

Benefits Allows Coca-Cola Amatil to deploy SAP applications more efficiently by leveraging work done by The Coca-Cola Company

Provides comprehensive functionality to support CCA’s regional operations and diverse product portfolio

Advances CCA’s vision of standardization across the enterprise by building common IT systems


IBM Power Systems

51

Wells’ Dairy, Inc. IBM serves up a flexible, high-performance solution

Business challenge

Wells’ Dairy, the largest family-owned and managed dairy processor in the United States, was looking for an infrastructure refresh to improve performance while providing operating system flexibility, 24x7 availability, scalability, high performance, and a smaller footprint.

Solution

Wells’ Dairy turned to IBM Premier Business Partner Forsythe Solutions Group, Inc., to consolidate the dairy’s standalone IBM servers onto 14 IBM BladeCenter® JS22 blades running IBM AIX® 5.3 and 52 IBM BladeCenter HS21 blades running Red Hat Linux® 4, in seven IBM BladeCenter H chassis. They also implemented a comprehensive disaster recovery solution.

Benefits Reduced annual leasing spend by over US$380,000

Improved application performance an estimated average of 25 percent

Reduced the IBM hardware footprint from five racks to just two

“We’ve saved over $380,000 in annual operating costs by making the move to BladeCenter.”

— Mike Kooistra, Director of Information Technology,

Wells’ Dairy


IBM BladeCenter® H

IBM BladeCenter JS22

IBM BladeCenter HS21

IBM AIX® 5.3


IBM Power Systems

52

JAB ANSTOETZ boosts SAP performance and reduces storage requirements when it consolidates on IBM Power Systems servers

Business Challenge

JAB ANSTOETZ was running its recently upgraded SAP ERP environment on 15 UNIX servers. Since most of its business critical applications were supported by SAP applications, the company needed a new infrastructure that would be able to handle the growing volume of workloads.

Solution

Working with IBM Business Partner Becom, the company consolidated 15 UNIX servers on four IBM Power Systems servers, created a storage area network (SAN) using IBM System Storage technology, deployed IBM Tivoli Storage Manager software for automated backup and deployed IBM DB2 9 software to take advantage of its deep compression features.

Benefits Improved response times in the SAP environment by 17 percent

Reduced the size of the SAP ERP database by 28 percent and the size of the business intelligence system by 38 percent

Decreased the administrative workload and saved floor space, air-conditioning and energy costs

“IBM and SAP have developed an end-to-end ERP solution that delivers real business value for JAB ANSTOETZ.”— Hermann Grauthoff, Head

of IT, JAB ANSTOETZ

Solution Components:

SAP ERP

SAP NetWeaver Business Intelligence

IBM Power Systems

IBM DB2 9

IBM Tivoli Storage Manager

IVP03028-USEN-00


IBM Power Systems

53

Iskra Mehanizmi

Business Challenge Update IT environment to accommodate supply chain

management for new lines of business

Replace existing in-house application with an information system that can support three production processes and maintain tight controlof finances

Solution Moved SAP ERP applications to a single IBM Power

Systems™ server and migrated the data from its enterprise resource planning environment from Microsoft® SQL to IBM DB2® software

Implemented a storage area network (SAN) based on the IBM System Storage™ DS4300 disk system and deployed IBM Tivoli® Storage Manager for Enterprise Resource Planning software

Benefits Reduced administration time by 20 percent

Improved performance and storage capacity

Provided a scalable, cost-efficient IT environment

“The IBM hardware and software provides a highly reliable, high-performance platform for our SAP applications, significantly improving performance while reducing administrative workload.”

-- Zoran Simnic, CIO, Iskra Mehanizmi

Solution Components: SAP ERP

IBM System p

IBM DB2




IBM Power Systems

54

Norkis Group migrates to an SAP enterprise application platform supported by IBM DB2 and IBM Power Systems technologyA single database improves the accuracy of financial reports, inventory and customer service

Business challenge

The Philippines-based motorcycle and automotive conglomerate had multiple databases and applications in use, preventing a clear under-standing of both financial and operational performance and limiting the company’s ability to take advantage of opportunities.

Solution

Norkis Group implemented the SAP ERP and SAP Customer Relationship Management applications, supported by IBM DB2® software. The appli-cations run on an IBM Power Systems™ server, using IBM PowerVM™

virtualization technologies to provide a flexible, adaptable infrastructure.

Benefits Enabled faster, more accurate reporting on transactions creates a

clearer picture of financial standing

Improved visibility of key performance indicators, enhancing operational response and service to customers

Enhanced application reliability and performance

With Power Systems, we can create additional virtual servers on the p5-550s and simply add suitable disk capacity as required. This is a considerable cost saving, not to mention the reduction in complexity.

— Ronald Alfeche, Chief Information Officer,

Norkis Group

Solution components: SAP ERP

SAP Customer Relationship Management

IBM DB2

IBM Power Systems


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Edwards Ltd. improves performance of its SAP applications and reduces costs by 50 percent with an IBM hosting solution

Business Challenge

When Edwards was acquired by a new parent, a new hosting solution was required for 16 SAP applications. An in-house solution was too expensive. Edwards needed a partner that could handle everything from low-level infrastructure issues to high-level SAP installation issues.

Solution

Edwards chose IBM Global Technology Services – Applications on Demand® to host its systems at the IBM Warwick data center in the United Kingdom. Edwards’ SAP applications now run in the IBM AIX® environment on IBM Power Systems™ servers, supported by IBM DB2® data servers and a SAN based on IBM System Storage™ hardware. The entire migration process was accomplished in 42 hours over a weekend.

Benefits Improves batch processing run times by between 50 and 75 percent

Achieves 99.5 percent availability

Reduces maintenance and support costs by 50 percent in just 5 months

“IBM is providing superb service, helping us ensure near-total availability in our SAP application environment, and improving performance while significantly reducing costs.”

— Alan Blockley, program manager, Edwards Ltd.

Solution Components: SAP R/3 and SAP NetWeaver

IBM Applications on Demand

IBM Power Systems

IBM System Storage

IBM DB2

IVP03011-USEN-00


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“XIV has lived up to all the promises to be a revolutionary technology. It’s a major cost-saver, yet it changes the paradigm of storage management. With the XIV system, we are well-positioned for the future.”

—Greg Johnson, Chief Technology Officer, Virginia

Commonwealth University Health System

Business challenge

Virginia Commonwealth University Health System (VCUHS), an academic medical center, needed to overhaul and consolidate their outdated, complex, and multi-vendor storage and backup environment. They sought a highly reliable, easy-to-manage platform that would deliver uninterrupted information flow at minimal cost.

Solution

VCUHS switched from multi-vendor complexity to an all-IBM storage solution comprised of an IBM XIV® system (two racks, each 80 TB usable each, at primary and backup sites), IBM Power System running IBM AIX®, IBM Tivoli® Storage Manager, an IBM Virtual Tape Library in place of their legacy tape backup, and IBM System Storage™ SAN Volume Controller (SVC) for online migration. The environment includes Microsoft® SQL Server, Oracle databases, IBM Lotus Notes® (15,000 users), and VMware.

Benefits Major reduction in overall TCO

Uninterrupted access to patient and business data

On-demand scaling for easy growth

Virginia Commonwealth University Health SystemIBM XIV Storage System helps lower patient risk at Virginia Commonwealth University Health System (VCUHS)


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Banca Nazionale del Lavoro Italian bank implements a new SAP solution Power with PowerHA

Business challenge

To implement the SAP General Ledger Migration service and the SAP Bank Analyzer set of applications, requiring a new compute capacity -- particularly for the peak workload created by SAP Bank Analyzer. “Smooth, reliable data flow

is of strategic importance to every bank, and the combination of IBM and SAP technologies enables us to achieve this goal without high operational costs or complexity.”

— Leopoldo Palombini, head of IT central systems

management, BNL

Solution

Two IBM Power 595 servers in separate data centers using IBM PowerVM

IBM PowerHA™ technology links the servers for failover support

IBM DB2® software provides autonomic support

Benefits Mission critical SAP applications run on single server

Logical partitioning and virtualization capabilities deliver reliability, flexibility and scalability

New backup and failover capabilities facilitate regulatory compliance and help eliminate downtime


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Solution Components: IBM® Power Systems™ 570

IBM Global Services

SAP® ERP 6.0

“We are of the opinion that the best people to implement hardware and software are the designers. We wanted to use high-quality IBM hardware and operations, and IBM Global Services was the obvious choice.”

— Rainer Kattoll Project Manager Panasonic Europe

Business Challenge

Panasonic Eastern Europe wanted to extend its SAP application landscape, using the same template as the rest of Europe. To provide full language support for these countries, the company needed to upgrade to SAP ERP 6.0 and SAP SCM (APO) 5.0 applications, including Unicode conversion, within a given, compact time-frame, in order to avoid disruption during a vital sales period.

Benefits With all European business units using the same SAP applications, pan-

regional collaboration is much easier. SAP ERP 6.0 applications provide improved support for business

process optimization. Unicode enables native language support for all users across the

enterprise. SAP Upgrade Factory provided fixed-cost implementation services,

leveraging best practices from previous projects. IBM Global Services delivered cost-effective hosting and support,

helping Panasonic concentrate on its core business.

Solution SAP Upgrade Factory and IBM Global Services, upgraded and

transformed the Panasonic SAP applications and databases. The software is hosted on IBM Power Systems 570 servers run by

IBM Global Services.

Panasonic Europe transforms regional collaboration by partnering with SAP and IBM

SPC03053-DEEN-00Press Case study


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Solution components: IBM® Tivoli® Storage

Manager


IBM System x®

IBM Disk Storage DS®4800

IBM System Storage™ Area Network (SAN) Switches

PREMIA insurance management software

Business challengeKrungthai Panich Insurance core applications used antiquated technologies which was not supporting the company’s business growth. The company needed to adopt a new IT infrastructure and new core insurance applications with Web capabilities.

Benefits High performance and reliability

Reduction in back-up times and greater security for mission-critical data

Improved business-to-consumer (B2C) experience

Increase in overall customer satisfaction

Krungthai Panich InsuranceImproves overall efficiency

SolutionThe PREMIA insurance management software suite now performs the company’s primary business functions including underwriting and policy administration, claim management and accounting. The new IT infrastructure comprises of an IBM hardware and software solution that is supporting its new core insurance applications and data.


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University of Pittsburgh Medical Center (UPMC) Rewriting the rules on IT investment to facilitate tomorrow’s healthcare innovations

Business Challenge

UPMC, Pennsylvania’s largest integrated healthcare delivery network, sought to lower the cost and complexity of IT infrastructure to enable the continued investment in next-generation clinical systems and to lay the foundation for the best possible patient care.

Solution

Through a strategic partnership with IBM, UPMC is transforming its systems through consolidation, standardization and virtualization. Relying on IBM products and services, the mid-stream effort has already resulted in the reduction of hundreds of servers across the UPMC network and achieved more than a quantum improvement in resource efficiency. It has fundamentally changed the link between processing and resource needs — enabling it to meet an ambitious clinical agenda with a far lower rate of IT investment growth.

“Considering that IBM and UPMC are only midway through this trans-formation project, the results have been impressive. We have already proven that standardization, along with aggressive implementation of virtualization, yields unprecedented productivity and efficiency.”

— Paul Sikora, VP of IT Transformation, UPMC

Solution Components: IBM Component Infrastructure Roadmap IBM Global Technology Services IBM Healthcare and Life Sciences IBM Research IBM STG Services IBM SWG Services IBM Power Systems,™ System x,

System z IBM BladeCenter® IBM Tivoli® product suite IBM TotalStorage® Enterprise Storage IBM WebSphere Business Integration IBM WebSphere® Application Server

Benefits $30 million in capital and operating cost reductions

150 percent increase in processing capacity with no increase in IT support costs

40 percent reduction in IT infrastructure floor space requirements, freeing up pace for revenue generating services

67 percent reduction in number of physical servers


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Solution components: IBM® Director

IBM Tivoli® Application Dependency Discovery Manager

IBM Tivoli Business Service Manager

IBM Tivoli Data Warehouse

IBM Tivoli Monitoring, IBM Tivoli Monitoring for Energy Management, IBM Tivoli Monitoring for Virtual Servers

IBM Tivoli Usage and Accounting Manager

IBM Power Systems™, IBM Systems Director Active Energy Manager

“Tivoli software provided us with the visibility, control and automation we needed to maximize energy efficiency and contain costs. In fact, we’ve reduced energy consumption by 25 percent even as demand for demos increased by 150 percent.”

— Scott Winters, Distinguished Engineer, Director of Software Group Worldwide

Demonstrations, IBM

Business challenge

IBM DEMOcentral provides a showcase for companies to view IBM products in action. In 2006, the number of demonstrations IBM DEMOcentral delivered skyrocketed from 100,000 to 600,000. However, the organization’s datacenter in Dallas could not support this rapid growth. It reached maximum capacity, running out of power, floor space and cooling capacity, and staff could not meet the demands of customers and prospects.

Benefits Reduced energy consumption by 25% percent while supporting a 150%

capacity increase Increased data center reliability and availability by integrating power and

facilities metrics with business service knowledge Reduced time to manage environment and required less specialized

skills, decreasing operational costs

IBM DEMOcentralReducing energy consumption by 25%

Solution DEMOcentral deployed a dynamic infrastructure that flexibly, securely and quickly responds to business needs. As a result, the team increased the number of demos delivered from 600,000 in 2006 to 1.5 million in 2008 without a significant increase in staff or IT resources. With IBM Service Management solutions for Green IT, staff has visibility into energy usage and its impact on service delivery to improve energy efficiency and help staff to deliver services cost-effectively and reliably.


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Business challengeDuring the time IBM needed a consolidated technology and innovation data center, the company was emphasizing greater environmental sensitivity enterprisewide. The data center was plagued with inefficient power use, legacy cooling technology and underutilized servers: all short-comings of its 1990s-era distributed computing model. By 2007, IBM needed capacity and wanted to build an eco-friendly innovation center.

SolutionIn only ten months, IBM transformed an existing data center into an environmentally friendly, state-of-the-art IT facility. It features expanded processing power, enhanced cooling capabilities and advanced energy management. IBM engineers created and executed detailed renovation and migration plans to smoothly transform the data center while it remained in service.

Benefits Achieves twice the processing power in just half the space while shrinking the data center’s environmental footprint Maximizes energy efficiency by consolidating four data centers into one and implementing leading-edge green technologies Increases hosting capacity for multiple constituencies through a high-density IT infrastructure

IBM Green Innovation Data CenterSaving energy and floor space by consolidating four data centers into one

“When we realized it was time to bring our data centers to the next level, teams from across IBM banded together to design and build the best possible solution that would help us work and use resources in a smart way.”

— Peter Guasti, Program Director, Innovation Initiatives


IBM BladeCenter

IBM Power Systems

IBM System Storage

IBM System x

IBM Tivoli


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Solution Components: IBM® System p™ 570, IBM

System Storage™ DS4800

IBM AIX®,IBM DB2®, IBM Lotus® Notes® and Domino®, IBM Tivoli® Storage Manager

SAP® ERP 6.0, SAP NetWeaver®

“We estimate that choosing IBM has saved us approximately 35 per cent in hardware, software and support costs.” — Dev Govender CIO, AfriSam

Business Challenge

AfriSam wanted to reduce costs, cut paperwork and simplify business processes by allowing employees to manage their own time/attendance records directly into the central ERP system.

Benefits Implementing SAP enabled the reduction of month-end processing cycle

times by 2 days.

Moving to IBM hardware reduced total cost of acquisition by 35 per cent compared to other vendors.

Delivers more than 44 per cent better performance than existing HP servers.

Reliable IBM hardware helps to meet availability SLAs, delivering better than 99 per cent uptime.

Solution Upgraded to the SAP ERP 6.0 application.

Migrate from existing HP hardware to IBM System p 570 servers.

The SAP applications will soon be migrated from Oracle to IBM DB2, and integrate with IBM Lotus Notes.

Implemented a SAN using IBM System Storage DS4800 and IBM Tivoli Storage Manager.

AfriSam boosts performance, cuts costs and simplifies processes with SAP ERP

SPC03035-ZAEN-00


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Solution Components: Global Technology Services

IBM System p5™ 570

IBM AIX® 5L™, IBM DB2®

IBM Tivoli® Storage Manager

“Our costs relating to hardware are now about 33 per cent lower with the System p5 solution, and at the same time we have seen dramatic improvements in both batch performance and system response times.”

— Werner Rave Manager of IT Architecture Department Deutscher Ring AG

Business ChallengeDeutscher Ring’s infrastructure was complex, inefficient and costly to run. There was limited flexibility in allocating resources to changing business requirements, and performance was deteriorating as workload grew.

Benefits Reduced costs by around 33 percent, while cutting some batch runs

from 90 minutes to just 30 minutes. 40 percent improvement in general SAP software response times. Significant flexibility with IBM Virtual I/O Server, a component of IBM

Advanced POWER Virtualization for System p. Improved operational efficiency with SAP Insurance Collections and

Disbursements (SAP FS-CD). Strengthened strategic management by delivering Balanced Scorecards

using SAP Business Information Warehouse (SAP BW) and SAP Strategic Enterprise Management (SAP SEM).

Solution Worked with IBM Global Technology Services to migrate its entire SAP

software landscape, onto two IBM System p5 570 servers running IBM AIX 5L and IBM DB2.

Implemented IBM Tivoli Storage Manager and IBM DB2 Content Manager with DB2 CommonStore for SAP software.

Deutscher Ring goes virtual with IBM System p for cost savings and increased performance

GK12-4328-00Press Case study


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Business Challenge

To support its global operations, Volkswagen has a corporate data center with three server locations in Wolfsburg. A subset of 76 standalone competitive UNIX servers with different web application middleware was hosted there. Using these servers, several Volkswagen applications were pieced together on their own distinct systems. These were difficult to scale as needed, driving up maintenance costs and lowering efficiency. Volkswagen was determined to find a more manageable and scalable underlying hardware and software solution capable of enabling it to reduce total cost of ownership while boosting competitiveness.

Solution

IBM Global Technology Services and IBM Global Business Services helped Volkswagen consolidate from 76 servers down to six System p5 570 servers (running IBM AIX and Red Hat Linux) and the migration of 77 web based applications. IBM also helped standardize the company’s operational processes and WebSphere middleware stack, helping boost efficiency and lower costs for the automaker. The AIX-based LPARs (Logical Partitions) are clustered with IBM High Availability Cluster Multiprocessing (HACMP) software, helping Volkswagen to secure availability within their middleware infrastructure.

Benefits Significantly reduced the complexity and total cost of ownership (TCO) of its global IT infrastructure

Enables the automobile manufacturer to more quickly respond to changing market conditions

VOLKSWAGEN AGConsolidation and virtualization improves efficiency, competitiveness


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Business challengeTennis Australia organizes and runs the Australian Open two weeks each year, where millions of eyes and users are on the tournament's official Web site, which must deliver round-the-clock 100 percent availability.

SolutionTo help provide real-time, flexible, and scalable access to the tennis action, IBM provides a secure and self-managing infrastructure based on service-oriented architecture (SOA), and multiple geographically dispersed servers, virtualized as one, to scale up to support a massive increase in traffic more than 100 times its typical volume.

Australian OpenReliably and securely serving tennis to the world with IBM hardware, software and services.

Solution Components: IBM Proventia® Network Intrusion

Prevention System (IPS) IBM Proventia Management SiteProtector IBM Global Business Services IBM Global Technology Services IBM Tivoli® Monitoring IBM Tivoli Enterprise Console® IBM Tivoli Provisioning Manager IBM Tivoli Security Compliance ManagerIBM BladeCenter® IBM System p5™ 550 Express servers

with POWER5™ IBM System i5® 520 running Linux®

on POWER™

“Making sure our Website can’t

get hacked into is a key issue. With IBM, we have been able to keep it tightly locked up and prevent unauthorized access.”

— Dr. Chris Yates, CIO Tennis Australia

Benefits Provides 100% secure tournament web-site availability Provides real-time analysis and prevention of malicious Internet attacks before

they gain access to the website infrastructure Automatic detection of any active security threats, risky user behavior,

performance issues and security policy violations 23% reduction in energy consumption and 25% reduction in cooling demands Flexibly adjusts to fluctuating demands to support 100x normal traffic with

automatic provisioning Centralized management and monitoring of the security systems


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SPAR Switzerland

Business Challenge Update SAP software and hardware environments to take

advantage of new software functionality

Leverage virtualization features to maximize system performance and value

Solution Loaded new SAP software onto a pair of IBM System p5™

570 servers

Helped protect 1.6TB of SAP data by creating a highly available operating environment

Supported 500 named users with access to core enterprise systems

Benefits

Boosts SAP application performance by 40 percent and improve availability

Drops system response times to 300–400ms, which leads to a six-figure cost savings

Simplifies system management requirements, further reducing costs

www.spar.de

“The virtualized IBM environment is ideal for SPAR because we gain very high availability [and] higher SAP application performance .”

— Wolfgang Maehr, IT director, SPAR Switzerland


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Business Challenge

New York utility Con Edison wanted to give its business customers more control over one of their biggest sources of power consumption – their data centers – by providing visibility into their energy consumption and expertise in designing data centers for maximum efficiency.

Solution

IBM, in partnership with Neuwing Energy Ventures and Con Edison, is

developing new energy demand side management programs to pave the

way toward the greening of the data center in the New York metropolitan

area. Key program elements include the ability to accurately monitor,

control, report, cap, cost, and allocate energy consumption.

Benefits

Ability to visualize energy consumption provides customers with a 42

percent average energy efficiency gain Ability to earn efficiency certificates to apply for incentives or document

progress towards sustainability targets Lower data center deployment costs through the use of pre-architected

data center designs

Con EdisonPaving the way toward the greening of the data center

Solution Components: IBM Global Business Services IBM Global Technology Services – Data Center Assessments and Design Services IBM Director Active Energy Manager IBM Tivoli® Usage and Accounting Manager IBM BladeCenter®

IBM Power Systems™ IBM System x™ IBM TotalStorage®

Neuwing Energy Ventures

“ Con Edison is committed to helping its customers reduce data center energy consumption by leveraging the kind of new technologies and best practices that IBM brings to bear.”

– Rebecca Craft, director of Energy Efficiency Programs, Consolidated Edison Company of New York


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Groupe MutuelPutting a premium on business flexibility by redesigning core processes

Business challengeTo achieve its goal of becoming number one in the Swiss health insurance market, Groupe Mutuel needed to become more flexible and cost efficient — but without changing the decentralized structure that is a pillar of its business model.

SolutionGroupe Mutuel worked with IBM to map the key components of its business processes as a prelude to redesigning them. To support these new processes, the company built an SOA-based infrastructure that enables the reuse of services across all 14 of its business units. By enabling the optimization of core processes across the entire business — while maintaining each business unit’s unique market identity — Groupe Mutuel’s new SOA enables the company’s operational efficiency to catch up with its rapid growth.

“Our unique business model has been a big part of our rapid growth and success. By making our systems and business processes more flexible, IBM has helped us to evolve that business model to make Groupe Mutuel a stronger and more adaptable competitor.”

— Pierre Marcel Revaz, CEO and founder, Groupe Mutuel

Solution Components: IBM Global Business Services IBM High-Availability Cluster

Multiprocessing (HACMP) IBM WebSphere Application Server IBM WebSphere Enterprise Service Bus IBM BladeCenter IBM SAN Switches IBM System i 595 IBM System p5 595 IBM TotalStorage 3500 Tape

Library devices

Benefits Reduction in operational costs through the standardization of

backend processes Reduction in the time and cost of integrating new acquisitions via

SOA-based integration Reduction in time to market with new insurance products


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dm-drogerie markt GmbH + Co. KG establishes a more responsive, flexible SAP ERP environment with help from IBM

Business Challenge As a retailer, dm-drogerie markt GmbH + Co. KG relied heavily on its enterprise resource planning (ERP) systems to manage key business operations (e.g., financials). With a growing business, the organization wanted to update its SAP ERP application systems. To do so, it would also have to update the underlying infrastructure. Ideally, the company wanted to accomplish this task with as little system downtime as possible.

Solution

Joining with IBM Global Technology Services, the client deployed clustered IBM System p servers to support its new SAP ERP 6.0 infrastructure. The client also secured two IBM System z9 Enterprise Console mainframes to host the databases for the SAP infrastructure and to act as a fail-over for the SAP environment, thanks to SAP central services. The client also integrated SAP for Retail solutions with its sales systems.

Benefits Drops response times by SAP systems to less than 500ms, while

expanding the user base to include some 1,300 staff

Establishes a more versatile, scalable IT infrastructure quickly and without interrupting critical business processes

Helps Increase processing efficiencies and drive down costs with variable pricing and improved compression features

“We can offer an expert opinion that using System z and Power Systems servers to run the SAP ERP application and the DB2 solution for z/OS software is an excellent option.”

— Christian Stäblein, IT production manager, FILIADATA


SAP ERP application

SAP for Retail solutions

IVP03010-USEN-00


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Business Challenge

Leroy Merlin Brazil was expanding very quickly but did not have an IT environment to support such rapid growth. The company was already in need of a new ERP solution – it had been using the same solution as the Leroy Merlin divisions in Europe and Asia, but was finding it didn’t meet local requirements. The timing to transition to a new, scalable system was perfect in terms of immediately incorporating the new chain, but the company simply didn’t have the in-house resources available to select and implement the solution. Leroy Merlin Brazil sought a competent IT solutions provider to spearhead the project for them.

Solution

IBM Global Business Services recommended the Brazilian software company Gemco to provide the new ERP system and tailored the platform to its needs. Leroy Merlin Brazil engaged IBM Global Technology Services - Worldwide Strategic Outsourcing to build, host and manage a grid solution, based on IBM p5 servers, to support its new ERP application.

Benefits Increased revenue by 10%

Reduced resource consumption by 30%

Improved customer satisfaction by 30 %

Decreased downtime by 40%.

Leroy Merlin Companhia Brasileira de Bricolagem (Leroy Merlin Brazil)Increased revenue and reduced downtime with a hosted IBM grid system


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Business Challenge Simplify its complex SAP hardware environment and storage

systems

Reduce its IT costs and lower its total cost of ownership (TCO)

Solution Engaged IBM Global Technology Services to migrate its SAP

systems and databases from 30 servers onto 30 logical partitions (LPARs) on four IBM System p5™ 570 servers

Consolidated its storage servers onto one IBM System Storage™ DS8100 device

Benefits Saves resources and time with a consolidated SAP server

and storage infrastructure

Improves flexibility and responsiveness

Reduces licensing and hardware costs by 20 to 30 percent

voith.com

"The ability to simply turn on more processors when we need them was a key factor in our decision to deploy the IBM System p5 platform. It is a versatile architecture that is perfect for a growing business."

—Voith IT Solutions GmbH

Voith IT Solutions GmbH, Heidenheim


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Grundfos A/S protects data and boosts SAP environment with IBM

Business Challenge Increase server processing power in preparation for an

SAP software upgrade Invest in a comprehensive backup and recovery program

to protect data from outages

Solution Upgraded to two IBM eServer™ p5 595 servers with IBM

Advanced POWER™ virtualization capabilities at the company’s primary data center and disaster recovery site

Installed IBM Tivoli® Storage Manager for Databases and IBM Tivoli Storage Manager for Enterprise Resource Planning software

Contracted IBM Global Technology Services to support and maintain the System p5™ servers and related technology

Benefits Reduced operational expenses and business risk Improved process efficiency and data availability Gained peace of mind with data protection

grundfos.com

“Being able to produce daily reports on a global basis offers an immense business advantage. The SAP software on the IBM System p platform has enabled Grundfos to implement a completely new way of working.”

— Eli Schrøder, Manager of IT operations and infrastructure


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Wine Warehouse improves inventory control and customer service with the SAP-qualified IBM Express Food & Beverage Solution

Business Challenge A large beverage distributor, Wine Warehouse was surprised to discover that its customer invoices frequently did not match its shipments. The company investigated its inventory-tracking process and realized that its practice was to have warehouse staffers keep track of products through visual monitoring and memory. This resulted in erroneous shipments that cost the company money and perpetuated an inventory solution that provided no insight or predictability.

Solution Wine Warehouse chose an SAP enterprise resource management (ERP) suite and the IBM Express™ Food & Beverage Solution. IBM Global Business Services implemented and deployed the solution, which is hosted on an IBM System p5® 550 server running the IBM AIX® operating system. The SAP suite and the IBM solution are supported by a robust IBM DB2® data server that handles 150GB of production data. A second System p5 550 server supports development and test activities.

Benefits Gains a flexible and adaptable software foundation for future growth

Increases the percentage of correctly filled customer orders

Decreases overstocking expenses and improves overall operational efficiency in warehouse operations

“SAP and IBM Global Services have helped us improve our warehousing operations, introducing greater discipline and accountability.”

— Mark Powell, warehouse manager, Wine Warehouse

Solution Components: SAP ERP IBM Express Food &

Beverage Solution IBM Power Systems p5 IBM DB2


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Business ChallengeWhirlpool is the world’s leading manufacturer and marketer of major

home appliances. Despite experiencing rapid revenue growth, the

company found profitability stagnated. To stay ahead of rising

competition, it needed to consolidate and integrate its fragmented

business processes to deliver maximum efficiency through its entire

value chain.

SolutionWhirlpool engaged IBM to reconstitute its business processes, with best

practices, worldwide. Standardized metrics, as well as product and parts

taxonomies, enabled the company to achieve a new level of operational

excellence worldwide. As a globally integrated company, Whirlpool can

now deliver the right product mix to local markets and maximize

efficiency.

Benefits Substantially reduced finished goods inventory Faster product development cycles Improved ability to focus on the most profitable products

and features

WhirlpoolFocusing on operational excellence as global growth shifts into high gear

Solution Components: IBM Global Business Services IBM Global Services – Strategic

OutsourcingIBM DB2 IBM Tivoli family of products IBM Power Systems IBM System z SAP R/3

“ We’re relying on operational excellence to manage rapid growth more profitably and continue our leadership… IBM is helping us reach that goal.”

– Kevin Summers, corporate vice president and Global CIO, Whirlpool Corporation


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University of Cincinnati

Business Challenge Build a new infrastructure to accommodate a new suite of

financial and human resources software

Align the university’s processes with best practices in the educational arena

Solution Implemented SAP ERP Financials, SAP ERP Human

Capital Management and SAP NetWeaver Business Intelligence software

Engaged IBM Global Business Services and IBM Business Partner Sirius to design and manage the infrastructure project

Deployed the SAP solution on IBM System p™ servers, IBM Tivoli® software and IBM DB2® information management software

Benefits Builds a modern, centralized ERP solution

Migrates applications onto cost-effective hardware

Reduces hardware licensing and system maintenance costs

www.uc.edu

“We are very excited about POWER6”. The ability to move LPARs from one physical machine to another without shutting down the SAP applications is going to make server maintenance much more flexible.

In addition, the greater energy efficiency of the new POWER6 chipset will help us reduce electricity costs. Combined with the Live Partition Migration capabilities, which will help us collocate under-utilized LPARs on a single server, this will help us meet our green computing commitments.”

--Dan Kuhlmann, IT Manager of the Basis Team at UC


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Business Challenge

When Mufi Hannemann took office as mayor of the City and County of Honolulu in 2005, he inherited a Department of Information Technology (DIT) that was languishing after years of under-funding. With some systems up to 35 years old, running on hardware and operating systems that were no longer supported, the agency was in critical need of a strategic IT plan and a fast-tracked infusion of investment in new technologies.

Solution

Mayor Hannemann put forth an aggressive plan to build a state-of-the-art IT infrastructure for Honolulu, a directive that included deploying new hardware, upgrading to the latest technologies and implementing a business continuity strategy. The DIT virtualized a new ERP system on IBM System p5™, migrated legacy mainframe applications to IBM System z9® and standardized storage agency-wide on IBM System Storage™.

The City and County of HonoluluFast-tracking a new IT infrastructure

OIP03001-USEN-00

“We went with the IBM System p5 architecture not only because of reliability and availability but because of the flexibility it gives us for the future.”

— Gordon BruceCIO

City and County of Honolulu Benefits Achieved new levels of systems scalability and performance

Increased flexibility through virtualization and partitioning

Enabled more reliable services for the citizens of Honolulu


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1-800-FLOWERS.COMCreating an e-commerce platform for the future

Business Challenge

To better enable synergies between its 14 gifting brands, create greater business agility and reach its goal of becoming one of the top 10 among the Internet Retailer Top 500 companies, 1-800-FLOWERS.COM, INC. needed to replace multiple, diverse, siloed e-commerce systems with a unified platform.

Solution

The company teamed with IBM to implement IBM WebSphere® Commerce for two of its gift food brands as an initial proof of concept for the platform. Using knowledge gained from this rollout, the company will take a greater role in transitioning most of its other brands to the new platform. The new platform adds flexibility and agility, making it significantly easier to launch new Web commerce brands—allowing the company to try new business strategies with little risk. In addition, the shared platform facilitates cross-selling and information sharing across the enterprise.

Benefits Enables more rapid creation and deployment of retail Web sites

Facilitates cross-selling between brands

Provides the potential for information sharing across business units

Provides a rich, differentiated customer experience

“The platform will enable the individual brands to do things they would never have been able to cost-justify before. It’s going to give us unprecedented agility.” — Steve Bozzo, CIO, 1-800-FLOWERS.COM



IBM Global Financing

IBM WebSphere Commerce

IBM WebSphere Message Broker

IBM WebSphere MQ




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Business Challenge

Hindered by its unplanned, nonintegrated server infrastructure, Lunender was poorly positioned to support its continuous growth. In addition, the company profile included constant strategic changes and challenges, which required a platform that could maintain and facilitate prompt access to valuable data. Lunender needed an affordable, reliable solution that could meet its scalability, performance and integration requirements.

Solution Lunender implemented an IBM System p5™ 550 server and an IBM BladeCenter® platform in a redundant configuration. Each IBM BladeCenter E chassis houses IBM BladeCenter HS21 and IBM BladeCenter JS21 servers. The BladeCenter HS21 servers act as Microsoft® Windows® Terminal Services servers, and the BladeCenter JS21 servers host the client’s existing systems. An IBM System x™ 3550 mainframe acts as a backup server. IBM Tivoli® Storage Manager software and IBM storage area network (SAN) switches link the servers to a SAN environment.

Benefits Improves performance, availability, security and reliability

Provides the scalability needed to support the client’s growth

Enables the client to align its IT systems with its growth needs

“The solution from IBM gave us improved performance, availability, security and reliability. Plus, it’s proven itself to be affordable and capable of scaling to meet all our needs.”

— Lunender

LunenderSupporting growth with affordable scalability from IBM


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Constantia Hueck Folien GmbH & Co. KG

Business Challenge Support the company’s SAP ERP (enterprise resource

planning ) application 24x7 to help ensure that its supply chain, production line and logistics are managed effectively

Install a new system with greater performance, scalability and resiliency for its SAP applications

Solution Deployed two IBM System p5™ 550 servers to support a

new SAP ERP application—which includes a complete suite of modules—as well as SAP NetWeaver Business Intelligence software

Implemented two IBM System Storage™ N5200 disk systems, which facilitate high availability and system-level redundancy for the SAP applications

Benefits

Helped to ensure that the client’s SAP applications and other systems remain available 24x7

Designed to reduce risk for the business and to facilitate the preservation of profit margins

Offered considerable scalability and resiliencywww.hueck-folien.de


IBM Power Systems

81

SWK Stadtwerke Krefeld AG boosts the performance of its SAP software when it leverages IBM solutions to support it

Business Challenge

German utility company SWK Stadtwerke Krefeld AG (SWK) needed to meet European Union regulations that required separate IT environments for billing and general business. The utility wanted to comply with the standards by building a high-capacity, high-performance IT infrastructure to support a modernized SAP environment.

Solution

SWK migrated its existing SAP applications, as well as new SAP solutions, to two IBM System p5™ 590 servers featuring an IBM DB2® data server. The DB2 data server delivers deep compression capabilities and supports the SAP software. In addition, SWK implemented IBM System Storage™ DS8000 disk servers and IBM Tivoli® Storage Manager software across two data centers.

Benefits Addresses EU compliance requirements for separate IT environments

by using System p5 590 servers

Improves system performance by cutting the SAP Business Intelligence database by 65 percent and the SAP ERP database by 45 percent

Significantly improves customer satisfaction levels

“With the new SAP applications running on the IBM infrastructure, we have significantly improved customer satisfaction, as well as enhancing the cost-efficiency and flexibility of IT service provision.”

— Georg Beran, IT production manager, SWK


IBM System p5 590

IBM DB2 data server




IBM Power Systems

82

Techem

Business Challenge Upgrade the existing SAP ERP application

Increase the performance and capacity of the IT infrastructure to support the software upgrade

Solution Doubled the processing capacity of IBM System p™

servers to support additional SAP licenses

Installed a virtualized storage area network based on IBM System Storage™ equipment and IBM Tivoli® Storage Manager software

Engaged IBM Global Technology Services to provide software maintenance

Benefits

Enhanced IT performance, stability and capacity to support the SAP upgrade

Better storage scalability and more reliable backups to accommodate increasing SAP ERP system workloads

www.techem.de

“The SVA and IBM team did an extraordinary job on the SAP migration project.” — IT department manager, Techem


IBM System p5

AIX and SUSE Linux

SAP ERP, CRM

SAP BI


IBM Tivoli System Automation for Multiplatforms


IBM Power Systems

83

Turkish flat steel producer improves performance and ease of management of its SAP ERP suite with IBM DB2 softwareBusiness challenge

For many years, Borçelik had been using in-house financial and supply chain applications that were expensive to maintain and difficult to extend when adding new functionality. Realizing that improved efficiencies and differentiating best practices could be achieved by upgrading its enterprise resource planning (ERP) solution, Borçelik began investigating options.

Solution

Borçelik implemented several SAP ERP modules, as well as SAP Strategic Enterprise Management and SAP NetWeaver Business Intelligence. To support the ERP suite, the client contacted IBM Business Partner ComPro to deploy an IBM DB2® data server during a standard maintenance slot. The core business SAP applications and the DB2 database run on the IBM AIX® operating system in virtualized logical partitions (LPARs) on eight IBM Power Systems™ servers with quad-core IBM POWER5+™ processors.

Benefits Enables the client to upgrade its ERP suite without losing easy access to

its DB2 data from within the SAP interface

Supports the manufacturer’s need to keep up with industry best practices

Reduces software licensing and maintenance fees by 25 percent

“Thanks to IBM DB2 we are saving around 25 percent on software licensing and maintenance fees.”

— Ozcan Soke, IT manager, Borçelik


SAP ERP suite

IBM DB2 data server

IBM Power Systems servers


IBM Power Systems

84


IBM® WebSphere® Application Server Network Deployment

IBM WebSphere Integration Developer

IBM WebSphere Process Server

IBM WebSphere Service Registry and Repository

IBM WebSphere MQ

IBM WebSphere Software Services: ISSW - Lab Services


Business challenge

To meet increasing competition in the logistics industry, COSCON needed to leverage a Service Oriented Architecture (SOA) to improve its IT department’s flexibility and efficiency. Moving forward, COSCON also needed to adopt an SOA governance methodology and portfolio to ensure its SOA investments were aligned with business objectives.

Solution

IBM® Lab Services was engaged to implement an SOA governance solution based on a collection of IBM hardware and software. The solution provided effective SOA governance, service identification, and SOA design practices. The entire suite of WebSphere® solutions was deployed on System p5® 560Q and System p5 570 servers, all running the AIX OS. The IBM Lab Service team delivered in-depth training, consulting and mentoring to enable COSCO employees to effectively use the WebSphere-based SOA governance framework.

Benefits

Effectively leverages existing assets within new IT systems

Aligns SOA investments with business objectives

Delivers an effective SOA governance framework solution

Aligning Service Oriented Architecture investments with business objectives COSCO Container Lines Co., Ltd (COSCON)


IBM Power Systems

85

Linux References


IBM Power Systems

86

Peking University People’s Hospital Providing better, smarter healthcare with electronic, remote monitoring 90%

The need:

To meet its expansion objectives, PKUPH needed to create a shared electronic health record system among community hospitals and healthcare centers throughout Beijing. PKUPH also wanted to provide more responsive, proactive care to patients with chronic conditions, hoping to improve the patients’ general well-being and reduce or prevent acute attacks.

The solution:

PKUPH is working with IBM Research - China and IBM Global Business Services to implement a community-wide electronic healthcare record system based on Service Oriented Architecture (SOA) and international medical information standards. In addition, PKUPH is building into the platform telemedicine functionality that leverages mobile telecommunications and real-time messaging alert services.

What makes it smarter: Continuous monitoring and real-time alert capability helps mitigate worsening of

patients’ conditions, reduces acute attacks, and improves quality of life

Converts disorganized files into standardized, interoperable formats using CDA (Clinical Data Architecture) adaptor

Creates longitudinal electronic health records, allowing personalized health assessment and treatment based on individual medical circumstances

“With a particular focus on open standards-based interoperability of patient data, IBM’s solution can effectively facilitate patient referrals, enable test result exchanges, and improve prescription sharing for PKUPH.”

-- Liu Fan, CIO of PKUPH

Solution components: IBM Research - China IBM GBS IBM GBSC IBM System p IBM DB2 Administration Tool for z/OS Linux - Novell SUSE Linux Enterprise

Server IBM WebSphere Message Broker for

Multiplatforms


IBM Power Systems

87

Business challenge Prior to the implementation of the IBM solution, the company faced the following challenges:

Launch double-entry bookkeeping in accordance with the latest statutory requirements Set up a future-safe, flexible IT platform for hosting SAP applications Establish Linux as a strategic operating system platform Ensure fail-safe operation of the SAP production systems that it hosts Consolidate an existing SAP system for facilities management onto the new platform Integrate the new landscape into the existing systems management environment, especially for backup/restore and monitoring purposes.

Solution

For the past four years, IBM Global Services - Global Business Services had been assisting the city administration to implement standard SAP ERP software. IBM helped the company implement one of the first extensive double-entry bookkeeping installations, based on Linux operating system, two IBM Power 570 systems and IBM System Storage SAN Volume Controller technology. IBM Global Technology Services - Integrated Technology Services provided the design and implementation of the infrastructure, SAP Basis and associated middleware.

Benefits Enjoy the benefits of the easy integration of IBM Power platforms and an open SUSE Linux Enterprise Server operating system Achieve synergies by running SAP and non-SAP applications on the same hardware, thereby reducing energy requirements Enable a swifter response to changing customer requirements

Kommunale Datenzentrale Mainz Adopting high performance technologies to drive business growth


IBM Power Systems

88

IT-Informatik Germany-based solution provider moves into SAP application hosting on IBM Power systems running Linux

Business ChallengeProvide a scalable SAP offering allowing midsized to enterprise customers the ability to run full SAP landscapes without having to manage day-by-day administration and maintenance.

Solution SAP on IBM Power Systems running Linux in a hosted environment with the capacity for growth

SAP ERP 6.0, SAP Solution Manager MaxDB Novell SUSE Linux IBM PowerVM™ virtualization technologies Live Partition Mobility ™ IBM Tivoli Storage Manager

SAN built around IBM System Storage DS4700

Benefits Less than 65% data center space required 80% quicker to set up new customer environments Total security for each SAP instance

“Power Systems Linux virtualization is highly effective

for hosting multiple SAP landscapes. One of the

biggest benefits is that when we win a new client, instead of ordering new physical servers, we simply create a new LPAR

in a matter of minutes."

-- Achim Schütz, Team Leader IT-Informatik


IBM Power Systems

89

Business Challenge

Replace aging private branch exchange (PBX) systems with a unified telephony solution

Solution

IBM Business Partner Typex Group helped Kawasaki Motors implement a unified communications solution on two IBM Power 520 Express systems running Red Hat Linux and IBM i workloads and the following using IBM PowerVM™ virtualization technologies:

3Com VCX Enterprise Telephony Suite

3Com Enterprise Management Suite

Internet Protocol (IP) telephony and IP messaging

Lotus Unified Messaging

Typex UC2Go for rapid deployment

Benefits Reduce cabling cost for new head office

Free calls between connected country locations

Increased manageability and resiliency

“Our new unifiedcommunications solution on Power Systems provides real productivity improvements leading to required cost savings and even more customer service benefits.”

Brian Haselgrove,CIO Kawasaki Motors

Kawasaki Motors Reducing cost and improving service with new unified communications solution on Power


IBM Power Systems

90

Queensland Motorways Ltd. IBM Industry Linux solution and robust Power Systems infrastructure provide increased services levels and efficiencies

“In all my years in the workforce I have never been associated with a system implementation

that has been as professionally delivered with such commitment.”

--Jeremy Turner, CFO, Queensland Motorway Ltd

Business Challenge

Implement new free flow tolling Central System to transform QML’s business operations for efficiencies and to set a platform for growth.

Solution

Optimized infrastructure and increased interconnectedness through a portfolio of IBM and Partner applications on Linux on IBM Power™ 570 and IBM Blade Servers

IBM Electronic Toll Collection solution IBM WebSphere Application Server, MQ IBM WebSphere Message Broker,Proxy Server, Load Balancer IBM Tivoli Access Manager IBM TotalStorage DS 8000, DS800 Metro (Data) Mirroring SAP full landscape (CRM, ERP, BI, etc.) Oracle Database Adobe Document Services Disaster Recovery

Benefits Real TCO savings leveraging premium services, software, and hardware Robustness to achieve highest service levels and increased efficiencies Intelligent Data mirroring and 24x7x365 availability


IBM Power Systems

91

Techem

Business Challenge Upgrade the existing SAP ERP application

Increase the performance and capacity of the IT infrastructure to support the software upgrade

Solution Doubled the processing capacity of IBM System p™

servers to support additional SAP licenses

Installed a virtualized storage area network based on IBM System Storage™ equipment and IBM Tivoli® Storage Manager software

Engaged IBM Global Technology Services to provide software maintenance

Benefits

Enhanced IT performance, stability and capacity to support the SAP upgrade

Better storage scalability and more reliable backups to accommodate increasing SAP ERP system workloads

www.techem.de

“The SVA and IBM team did an extraordinary job on the SAP migration project.” — IT department manager, Techem


IBM System p5

AIX and SUSE Linux

SAP ERP, CRM

SAP BI


IBM Tivoli System Automation for Multiplatforms


IBM Power Systems

92

Business Challenge

To support its global operations, Volkswagen has a corporate data center with three server locations in Wolfsburg. A subset of 76 standalone competitive UNIX servers with different web application middleware was hosted there. Using these servers, several Volkswagen applications were pieced together on their own distinct systems. These were difficult to scale as needed, driving up maintenance costs and lowering efficiency. Volkswagen was determined to find a more manageable and scalable underlying hardware and software solution capable of enabling it to reduce total cost of ownership while boosting competitiveness.

Solution

IBM Global Technology Services and IBM Global Business Services helped Volkswagen consolidate from 76 servers down to six System p5 570 servers (running IBM AIX and Red Hat Linux) and the migration of 77 web based applications. IBM also helped standardize the company’s operational processes and WebSphere middleware stack, helping boost efficiency and lower costs for the automaker. The AIX-based LPARs (Logical Partitions) are clustered with IBM High Availability Cluster Multiprocessing (HACMP) software, helping Volkswagen to secure availability within their middleware infrastructure.

Benefits Significantly reduced the complexity and total cost of ownership (TCO) of its global IT

infrastructure

Enables the automobile manufacturer to more quickly respond to changing market conditions

VOLKSWAGEN AGConsolidation and virtualization improves efficiency, competitiveness


IBM Power Systems

93

Internet Retail Innovation Supported by Managed Infrastructure Growth

Business challenge

Move to a platform that would support Linux® applications and allow them to quickly scale up and stay one step ahead of the growing customer base

Benefits In same POWER™ processor-based architecture footprint since

2005, scaling up to meet demand that has taken them to a projected US$1 billion in gross merchandise sales during 2008.

Plans to use Live Partition Mobility on new POWER6™ processor architecture for new application development and testing

“Nothing performs like IBM Power as our database server. Best of all, our infrastructure remains simple – even as we add more processing capacity to meet growth.”

Power = Openness + Scalability

Kris Ongbongan,Systems Manager,Zappos.com

POP03022-USEN-00

Solution

Move from x86 servers to IBM Power 570 to support rapid growthwithout the need to buy additional servers

Zappos.com


IBM Power Systems

94

IBM i References


IBM Power Systems

95


SAP ERP

IBM® i

IBM Cognos® 8 Planning

IBM Cognos PowerPlay®


IBM Power Systems™ i550

IBM System Storage® TS3100 tape library


“The breadth of IBM’s offering – including server and storage hardware, business intelligence software and technical services – helps Rotkäppchen get the most out of its SAP ERP environment and support the growth of its business.”

— André Birrenbach, Chief Information Officer, Rotkäppchen

The Need:

German winemaker Rotkäppchen-Mumm Sektkellereien needed to integrate the recently acquired Eckes Spirituosen & Wein into its central SAP ERP landscape. With a broader product range and a larger volume of products after the acquisition, the winery needed to increase sales forecast accuracy, customer profitability analysis and planning.

The Solution:

Working with IBM Global Technology Services, the company upgraded its IBM i environment and deployed a suite of IBM Cognos software. The software provides monthly rolling forecasts and real-time analytics. Ultimately, point-of-sale and market research data will be captured and integrated to provide almost continuous rolling sales and production planning forecasts.

What Makes it Smarter: Feeds business results back into the sales forecasting tool for the next monthly rolling forecast, generating a positive feedback cycle to optimize business performance Captures data from point-of-sale devices, barcode scanners and market research from external vendors Extracts data to create forecasts, distributes data to production sites and makes data available to business intelligence and data warehousing applications

Rotkäppchen-Mumm SektkellereienEnhances business analytics and forecasting


IBM Power Systems

96

SEA Aereoporti di Milano Intelligent loyalty program improves passenger service and airport experience

The need:

SEA, the company that manages the Milan Airport, wanted to improve passengers’ experience in the airport. By improving services such as faster check-in and seat assignment, passengers would have more time to spend in the shopping area.

The solution:

SEA worked with IBM to implement SEAMI, a customer experience and airport loyalty program. It provides a personalized passenger experience throughout the Milan Airport. The program is administered via a membership card, read by RFID readers in the airport. The system automatically loads customer purchase data, allowing customer segmentation, customer spending analysis and traffic management analysis.

What makes it smarter: Enables SEA to target passengers/members with specific marketing promotions

and opportunities based on the data analysis provided by the system Can be used to manage retailers and rents based on traffic information gathered

from readers throughout the airport Provides personalized service and benefits to passengers/members,

immediately and transparently, thanks to the RFID technology behind the solution

“Prior to SEA’s launch of the SEAMI loyalty program, passengers entering the airport were anonymous. Now, each member of the program is recognized upon entering the airport, and treated as a preferred guest, complete with recognition awards.”

— Fabio Degli Esposi, CIO of SEA Milan Airports


IBM Global Services - GBS CRM, GBS Strategy & Change

IBM Power 520 Express, Power Systems running i

IBM SurePOS 300 Express

ISV ICTeam


IBM Power Systems

97

The NeedElie Tahari had its order, sales, inventory and financial data dispersed across the company, making it difficult for managers to quickly access data needed to make critical business decisions. Managers couldn't identify products in greatest demand, resulting in warehouses overstocked with less-popular items, with hot items on back order.

The SolutionUsing IBM Cognos BI 8 to front end to its centralized data warehouse, IBM Cognos Framework Manager to model interrelated data, and IBM Cognos 8 Event Studio for bursting sales performance reports, Elie Tahari implements new BI system built on IBM technology. Elie Tahari may now create new intelligence by presenting a unified view of all information available in different systems, which can then be put to use for smarter decisions around market demand and specific customer needs.

What Makes it Smarter Improves visibility into business activity, enabling deeper insight into customer

needs Targeting of new customers and better inventory forecasting Provides real-time access to business-critical information, driving faster

responses to marketplace demands and business challenges Helps achieve a significant competitive advantage in the industry, boosted

sales, and cut operational costs

Elie Tahari Ltd.New Intelligence

Solution Components

IBM Cognos Business Intelligence

IBM System i5 550

“Access to information that helps us understand and forecast what the consumer wants is vital, and technology that can help us do that will give us a strong competitive advantage.”— Elie Tahari, president and CEO, Elie

Tahari Ltd.


IBM Power Systems

North American Nutrition Companies, Inc.North American Nutrition Companies, Inc. nourishes expansion with SAP software and IBM System i servers

The need:

Growing from a single company to a multi-brand group of companies, North American Nutrition Companies, Inc. (NANCO) wished to take advantage of economies of scale. To achieve this goal, new SAP software would help the company integrate and consolidate its information management, but the existing IT infrastructure was not well suited to scale up to meet the business objectives.

The solution:

NANCO selected an IBM System i server, model 550, for its SAP applications, and moved its existing server into backup and disaster recovery roles. Multiple logical partitions (LPARs) allow NANCO to host all the operating companies on the same physical server, and allow real-time data mirroring to provide continuous protection from disaster.

The benefits:

Response times have been reduced from 1.5s to 0.3s, boosting productivity for more than 200 users.

Low maintenance and operational costs are reinforced by low staffing costs: for example, the company’s IT Department had four people supporting 85 users at a single location originally; now, in a company three times larger, the same IT staff supports over 200 users across 10 remote locations.

“The IT staff has not grown at all, even with all the changes, acquisitions and growth that has been going on. By retaining IBM System i technology, we do not need to train up new people, and on the other side of the coin, reporting is better and more timely.”

-- Scott Lachecki, Business Process Manager at NANCO


IBM System i5 520, i5 550

IBM DB2 for i5/OS

IBM Lotus Notes

IBM Lotus Domino


IBM Power Systems

A leading manufacturer of PVC profile systems in Germany engages with IBM to deliver maintenance support for IBM Power servers and SAP system

Business challenge: The client took responsibility for serving the core processes relevant to the SAP system used by the entire VEKA Group. To best support the SAP system, which is hosted on a high availability installation utilizing three IBM Power 570 servers running the IBM i V6.1 operating system, the client needed maintenance services.

Solution:

VEKA AG chose IBM Comfort Line, an enhanced technical support offered by IBM Global Technology Services – Maintenance and Technical Support, to manage and maintain its complex SAP and IBM infrastructure. The solution includes a remote Account Advocate (rAA), who acts as a central interface for the company, available for critical cases, tracking problems with telecommunication providers, speed troubleshooting, complaint response processing, and for managing escalations with IBM Rochester Labs. The services contract also includes hardware and software maintenance.

Benefits: Single interface for accessing maintenance support through IBM remote

Account Advocate (rAA)

Competent troubleshooting and complaint response processing

Proactive supervision by IBM team ensures smooth running of infrastructure

Location: Sendenhorst, Germany

Industry: Industrial Products

Profile: Leading manufacturer of PVC profile systems for doors and windows

Size: about 3,350 employees

Solution components: IBM Power 570

IBM i 6.1

IBM GTS – Maintenance & Technical Support

SAP

http://www.veka.com


IBM Power Systems

Gemeente Goes Gemeente Goes hosts SAP applications for six municipalities on IBM i

The need:

Gemeente Goes and five other Dutch municipalities were running CiVision Belastingen & Kadaster Suite, a qualified SAP Business All-in-One partner solution from PinkRoccade Local Government, on a variety of IBM and HP platforms on separate servers at their own data centers. Hardware costs were relatively high, and obtaining local support was difficult and expensive.

The solution:

Working with PinkRoccade Local Government, the six municipalities consolidated their SAP Business All-in-One environments into separate IBM i subsystems within a single logical partition on an IBM Power 550 Express server running at the Gemeente Goes data center. The subsystems also run a number of legacy applications in mixed workload mode.

The benefits: Consolidating to a single Power 550 Express server reduces hardware,

maintenance and support costs by approximately 40 percent.

IBM i subsystems provide a highly secure and reliable environment even for a mixed workload of multiple legacy and SAP applications.

IBM POWER6 processors deliver excellent performance for the combined overall workload.

“Over the lifetime of our new IBM Power 550 Express server, we will make considerable savings on hardware, software licensing and operational costs. At Noord-Beveland we estimate that we will achieve cost reductions of approximately 40 percent, and the other gemeentes should be making similar savings.”

-- Wilko Fokke, Gemeente Noord-Beveland


IBM Power Systems, System i5 520

IBM DB2 for i5/OS


IBM Power Systems


IBM System i5 520

IBM DB2 for i5/OS

“The IBM team and SAP consultants were most impressive, and IBM System i InstallOption for SAP Business All-in-One delivered a complete SAP solution very rapidly.”

Neerada Choopojcharoen Business Development Executive

The Barbecue Plaza Co Ltd

Business challenge:

The highly successful Barbecue Plaza restaurant chain was relying on self-developed software that provided limited reporting functionality. Central food stores were often overstocked to avoid shortages at individual restaurants, and without detailed management information it was difficult to control and reduce costs. With ambitious expansion plans, Barbecue Plaza wanted to reduce inventory, increase efficiency and prepare for international expansion.

Solution:

Barbecue Plaza selected an integrated solution based on SAP ERP 6.0 applications including financials, controlling, materials management, sales & distribution and production planning functionalities, running on an IBM System i 520 server. To reduce the implementation time, costs and complexity, Barbecue Plaza chose IBM System i InstallOption for SAP Business All-in-One an approach which delivered a ready-to-run SAP software environment in just one day.

Benefits:

IBM System i InstallOption for SAP Business All-in-One delivered a working solution far more rapidly than conventional installation approaches.

Barbecue Plaza is able to forecast restaurant demand more accurately, helping to reduce central inventory levels and cut food wastage.

Barbecue Plaza


IBM Power Systems

Solinest

The need:

The lack of integration between Solinest's IT systems made it difficult to gain a clear view of inventory, as well as causing problems with data integrity. With the company continuing on a double-digit annual growth path, it was clear that the existing systems for managing finance and logistics could scale no further.

The solution:

Working with IBM Global Business Services and SAP France, Solinest implemented the SAP Business All-in-One solution on the IBM Power Systems platform with an IBM DB2 database. IBM Global Business Services provided an end-to-end solution encompassing design, architecture, sizing, configuration, data migration, rollout and training for the SAP software, helping Solinest to achieve rapid deployment despite limited internal IT resources.

The benefits: Coherent integration of business processes across different functional

areas.

Estimated 300 per cent improvement in data quality.

Enabling improved client service; real-time inventory information is available both internally and to supply chain partners via an extranet


IBM Power 550

IBM i

IBM DB2 for i5/OS


SAP All-in-One

“With SAP Business All-in-One running on the robust IBM Power Systems platform, we are confident that we can continue to grow our business rapidly”.

--Christian Meyer,

CIO of Solinest


IBM Power Systems

103

7-Eleven Pty Ltd (Australia) streamlines operations when it upgrades its SAP ERP environment on the IBM i platform

Business Challenge Although 7-Eleven had been running SAP business applications on the IBM OS/400 operating system (now called IBM i) for some time, its processes were becoming dated and had to be upgraded for the business to thrive in the present economy. To meet its aggressive growth strategy, 7-Eleven needed to centralize its replenishment and distribution model, improve financial reporting and upgrade its business applications.

Solution

Building upon its existing IBM and SAP investments, 7-Eleven implemented the SAP Business Suite on IBM i logical partitions running on IBM Power Systems servers. As part of the solution, the company's Microsoft Windows technology-based servers and applications were integrated into a central-ized management system, the performance and capacity of which was boosted by new IBM POWER6 processor-based Power Systems servers.

Benefits Realized a quick ROI on hardware and software investments

Increased revenue and profits through improved stock management

Reduced deliveries into stores from 110 to 30 per week

“The IBM i platform and its integrated IBM DB2 database delivered excellent performance, reliability and cost savings.”

— 7-Eleven Stores Pty Ltd


SAP ERP 6.0

SAP NetWeaver Business Intelligence

IBM i

IBM Power Systems

IVP03027-USEN-00


IBM Power Systems

104

DIP03001-USEN-00

Solution Components: IBM Power™ 550

IBM System x3850 M2


“To help [our growers] capitalize on what may be very brief windows of opportunity, we need to deliver the kind of always-on service they expect from their banks. Moving to IBM Power Systems gave us that capability.”

— Mathew Regan, ICT Operations Manager, Co-Operative Bulk Handling Group Ltd.

Business Challenge

Co-Operative Bulk Handling Group (CBH Group) faced a fundamental change in its industry, moving from a highly regulated business environment to one that was far more open to competition. The organization needed to expand its online grain handling application from 1,000 to 5,500 external users, and to ensure high performance and availability in spite of the projected increase in transactions. CBH Group also needed to address power and space constraints in its data centers, and to centralize data storage and backup.

Solution

Implemented two IBM Power™ 550 Express™ servers running both IBM i and IBM AIX® with PowerVM™ to support grain handling and payments applications; implemented six IBM System x3850 M2 servers running VMware to host 140 Linux® and Microsoft® Windows® virtual servers; implemented IBM System Storage™ DS4800, SAN Volume Controller, TS3500 Tape Library, and IBM Tivoli® Storage Manager software. The entire server and storage infrastructure is duplicated at a second site for protection against disaster.

Benefits Supported 400 percent increase in transactional volumes

Enabled fast creation of virtual servers to meet new requirements

Created a robust, scalable, responsive and flexible infrastructure

Co-Operative Bulk Handling Group Ltd.Using virtualization to manage sudden business growth


IBM Power Systems

105

Solution Components: IBM® Power™ Systems IBM DB2® for i5/OS IBM Tivoli® Storage Manager IBM WebSphere® Portal IBM Global Business Services SAP® R/3®

“The combination of the powerful virtualization features, the unbeatable reliability and the fact that DB2 is fully integrated with the operating system makes IBM Power Systems with IBM i the perfect choice for our SAP application landscape.”

— Greg Thrall Senior VP for Operations and IT

Border States Electric

Business challenge

Border States Electric needed a flexible ERP solution, but its legacy software was highly specialized and difficult to modify. The company wanted to move to a more flexible solution that would make it easier to integrate acquisitions and drive efficiencies.

Benefits Sales have increased by 300 per cent and profits by 500 per cent since

initial SAP R/3 implementation in 1998.

Accelerate month-end reporting by 95 per cent.

Enhancement of EDI means over 60 per cent of vendor invoices can be processed automatically.

IBM Power Systems servers deliver near-100 per cent uptime.

Solution Working with IBM Global Business Services and SAP Consulting,

Border States Electric implemented ERP applications from SAP on the IBM Power Systems with IBM i platform.

The solution is integrated with numerous third-party applications and the company’s IBM WebSphere Portal implementation.

Border States Electric reduces costs and boosts sales with SAP and IBM Power Systems

SPC03061-USEN-00


IBM Power Systems

106

OstnorIBM solutions yield improved performance and high availability

Business challenge Ostnor is the leading manufacturer of faucets, fittings, and accessories in the Nordic countries. The company needed to redesign their IT infrastructure to improve server performance and to consolidate their Lawson Movex workload. They turned to IBM and IBM Premier Business Partner Atea Sverige AB for a high availability solution.

Solution

Ostnor replaced their IBM System i® 810 server and IBM i 5.4 operating system with an IBM Power™ 520 Express server and IBM i 6.1. To provide high availability, they deployed the former production system, the i810, as backup server and enabled geographic mirroring between the two servers with IBM PowerHA™ for i.

Benefits Manages risk by providing improved security and high availability while

reducing IT costs and power usage

Provides powerful server performance with built-in POWER6™ processors

Provides the right environment to support business process efficiency

“The new IBM Power servers and upgraded IT environment give us the power, high availability, security and reliability we need while helping us reduce costs”

— Kerstin Resar-Hinders, IT manager, Ostnor



IBM i 6.1

BM PowerHA for i


IBM Power Systems

107

CATCO Parts and ServiceDelivering highly available business intelligence

Business challenge

CATCO Parts and Service needed to provide reliable uptime for business-critical sales tools and inventory systems to help support its loyal customer base.

SolutionImplement high availability with IBM® PowerHA™ for IBM i geographic clustering and mirroring to enable easy switching via IP between independent auxiliary storage pools on a primary IBM Power® 520 system and a secondary Power 270 system

Benefits Provides for 100 percent system uptime, which helps avoid estimated

losses of US$20,000 per hour of downtime; automated weekend switchover regularly tests availability to help ensure business remains protected

Synchronous mirroring allows the business to resume on secondary systems only 20 minutes after an unplanned outage

Easy-to-use, hardware-based solution requires maintenance of only 10 minutes per week and no additional headcount

“With PowerHA for IBM i, we have the flexibility to assess the nature of the outage and the ability to protect productivity by quickly resuming service.”

– David Gerdes, Chief Operating Officer, CATCO Parts and Service


IBM Power 520

IBM PowerHA for IBM i V6R1


IBM Power Systems

108

Svendsen drives new efficiencies among staff and business processes with a new SAP environment supported by IBMBusiness challenge

To thrive against competing wholesalers, Svendsen needed to maximize the productivity of its 30 employees by minimizing noncore responsibilities. In the past, the organization had offloaded key enterprise resource planning (ERP) tasks to its SAP environment. But as the business grew, Svendsen’s staff was being slowed by sluggish SAP systems.

Solution

Svendsen joined with IBM Business Partner KIRBIS Business Solutions to update its environment with the SAP Business All-in-One solution. The SAP software was customized to support the wholesale industry, leveraging increased warehouse and inventory management functions. The client deployed the solution on IBM Power Systems™ hardware where it is supported by an IBM DB2® data server.

Benefits Strengthens the efficiencies of inventory management processes by

cutting response times for SAP systems

Increases the availability of critical business systems and reduces the IT management burden, improving staff productivity

Secures a cost-effective operating environment, deploying more powerful computing resources at the same price as competing solutions

“SAP Business All-in-One on IBM i and IBM Power Systems is an ideal solution—offering a simple, highly robust infra-structure that extracts the maximum benefit from the SAP applications.”

— Lutz Ilgner, chief executive officer, Svendsen


SAP Business All-in-One

IBM Power Systems

IBM DB2


IBM Power Systems

109

Multivac finds SAP applications and IBM System i technology make the best package

Business challenge

This company needed to safely replace its legacy applications with an integrated ERP solution from SAP designed to assist in the globalization process.

Solution

The SAP Business Suite—a fully integrated, proven, worldwide industry standard—running on the IBM System i® platform turned out to be the best match for Multivac’s business requirements.

Benefits

Gained excellent performance, reliability and cost savings

Raised total availability to almost 100 percent

Provided smooth transition from legacy applications toSAP software

“System i servers are stable and reliable. Total availability is almost 100 percent, and the [IBM] POWER6™ processors deliver high performance under full load.”— Jürgen Dauner, Dipl. Ing, IT team leader,

Multivac GmbH & Co. KG

Solution components: SAP ERP SAP Business Suite IBM System i servers with IBM

POWER® processors IBM i5/OS® OS with integrated

IBM DB2® database IBM System x® and System i

remote servers


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Sutlej Textiles and Industries LimitedImplementing SAP ERP on the IBM System i platform for high-performance and low cost

Business challenge

To meet its revenue-growth targets in the fast-paced, competitive global textiles industry, Sutlej needed to improve efficiency and responsiveness enterprisewide. With pressure to cut costs while improving quality and time to market for an increasingly diverse range of products, Sutlej needed an integrated enterprise resource planning (ERP) solution to achieve its goals and improve business control and transparency.

Solution

Sutlej deployed the SAP ERP application on the IBM System i™ platform. IBM Business Partner ZenSar OBT Technologies Limited’s OBTTextile, an SAP Business All-in-One partner solution, enables and provides a single view of all processes. With logical partitioning on the IBM System i 550 platform, the SAP production and development environments fit on one machine. IBM i and IBM TotalStorage® 3580 Tape Drive technology provide backup and recovery.

Benefits Implemented a reliable, high-performance ERP environment at a low

total cost of acquisition that supports business goals

Gained increased flexibility to accommodate shifting demand and new opportunities thanks to advanced logical partitioning

Simplified access to accurate, timely data—leading to increased transparency and improved management control

“The excellent teamwork between IBM, SAP and ZenSar helped us to complete the implementation rapidly and effectively, and kept rollout costs low. The quality of the service and support from IBM has been second to none.”— Vipin Shotriya, general manager,

IT, Sutlej Textiles and Industries Limited

Solution components: SAP ERP application OBTTextile solution IBM i operating system IBM System i platform


IBM Power Systems

111

Alpha Bank LondonPower provides a reliable and security-rich foundation with IBM iCluster®

Business challenge

Reduce IT system maintenance requirements by consolidating systems from across its U.K.-based subsidiaries onto one platform in its London data center.

“We consolidated all of our U.K. operations onto one platform—and we did it while deploying a new application and maintaining high availability.”

— Alpha Bank London

Solution

IBM i on Power mid-range system to support new Financial Objects ibis s2 software using logical partitions to run separate software instances

For its database and front-end applications, Alpha Bank London deployed IBM BladeCenter® HC10 servers, IBM iCluster® for i and IBM InfoSphere™ Change Data Capture software

Benefits

Dramatically reduced transaction processing time

Reduced maintenance requirements

Maintained high availability and enhanced security


IBM Power Systems

112

FedEx GroundMeeting rising customer expectations by driving process improvement

Business Challenge

Understanding the fierce competition within the package delivery services market, FedEx needed to ensure that its business systems were fast, reliable, resilient and flexible enough to meet ever-increasing processing demands – both near and long-term – while at the same time supporting a business model based on speed, efficiency and low cost .

Solution

FedEx Ground teamed with IBM to develop and deploy a new foundation of operations that steadily improves efficiency by processing additional data more rapidly with ensured system availability. The on-going transformation of FedEx Ground’s package delivery processes - from both customer service and competitive standpoints - is being enabled by IBM i on Power Systems and is fueled by the company’s relentless drive to be a zero-defect environment.

Benefits Over 70% Increase of composite service and quality performance

Increased system availability ensuring greater reliability

High integration speed for application development and delivery

“We operate in an environment where customer expectations continue to escalate. IBM’s System i infrastructure helps us not only meet—but exceed—them by enabling us to speed up our network and develop new solutions for our customers.”

– Ken Spangler, VP of IT, FedEx Ground

Solution Components: IBM WebSphere

Application Server IBM DB2 IBM i IBM Power Systems


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Business Challenge

To simplify business processes and increase efficiency, Usha International wanted to integrate its payroll systems with its ERP environment. However, making the necessary upgrades to its SAP software and deploying the SAP ERP Human Capital Management solution would require a more powerful hardware infrastructure.

Solution

Usha replaced its four existing servers with two IBM System i™ 550 servers as the basis for its new SAP software landscape. Six IBM POWER5+™ processors are divided into logical partitions (LPARs) that run SAP ERP 6.0, SAP ERP Human Capital Management, and IBM Lotus® Domino®. IBM DB2® for i5/OS® is used as the database platform, and data is held in the i550’s internal storage. A third i550 was added to run the SAP NetWeaver® Business Intelligence component.

Benefits Reduced manual processing and administration

Cut system response times by more than 95 percent

Reduced server management, power and cooling costs

“Using IBM Advanced POWER Virtualization gives us a very flexible hardware landscape, enabling us to allocate processing resources in an optimal manner… As a result, we can run our month-end reports without blocking up the entire system, which used to be a problem with our old infrastructure.”

— Mr. Sukanta Kumar Nayak, Senior General Manager for IT, Usha International

Usha InternationalUsing server virtualization to gain business flexibility


IBM Power Systems

114

Zenda Leather reduces costs and improves productivitywith the IBM System i InstallOption for SAP Business All-in-One Business challenge

Zenda Leather had a complex mix of different applications at its 11 global locations. The company’s aging infrastructure was not able to support its rapid growth, and Zenda Leather was unable to get an overview of its worldwide sales and production operations. Moreover, some of its IT systems were actually beginning to fail. Zenda Leather needed a way to more effectively manage operations at its international business units, one that was supported by a reliable, high-performance IT infrastructure.

Solution Zenda Leather chose to run SAP software as its core business solution but was concerned that it would be a time-consuming, costly process. IBM Business Partner InterComputer proposed a two-step implementation of IBM System i® InstallOption for the SAP Business All-in-One solution. First, an IBM System i 550 2-way server was quickly deployed to host the development and QA environment. Second, an IBM Power 550, SAP edition, 2/4-way server was installed and networked with the first server. The core SAP business software was then installed on both IBM Power Systems™ servers. Benefits Helps improve and centralize global business operations and provide a

big-picture view from a single, centralized location Helps reduce costs through access to IBM DB2® technology, eliminating

the need to pay a separate licensing fee Enables international business units to standardize processes through a

shared solution that supports multiple languages

Location: Montevideo, Uruguay

Industry: Automotive

Profile: A leather manufacturer for the automotive industry

Size: Eleven production plants around the world

Solution components: SAP Business All-in-One

Server services

Storage and data services


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115

Groupe MutuelPutting a premium on business flexibility by redesigning core processes

Business challenge

To achieve its goal of becoming number one in the Swiss health insurance market, Groupe Mutuel needed to become more flexible and cost efficient — but without changing the decentralized structure that is a pillar of its business model.

Solution

Groupe Mutuel worked with IBM to map the key components of its business processes as a prelude to redesigning them. To support these new processes, the company built an SOA-based infrastructure that enables the reuse of services across all 14 of its business units. By enabling the optimization of core processes across the entire business — while maintaining each business unit’s unique market identity — Groupe Mutuel’s new SOA enables the company’s operational efficiency to catch up with its rapid growth.

“Our unique business model has been a big part of our rapid growth and success. By making our systems and business processes more flexible, IBM has helped us to evolve that business model to make Groupe Mutuel a stronger and more adaptable competitor.”

— Pierre Marcel Revaz, CEO and founder, Groupe Mutuel

Solution Components: IBM Global Business Services IBM High-Availability Cluster

Multiprocessing (HACMP) IBM WebSphere Application Server IBM WebSphere Enterprise Service Bus IBM BladeCenter IBM SAN Switches IBM System i 595 IBM System p5 595 IBM TotalStorage 3500 Tape

Library devices

Benefits Reduction in operational costs through the standardization of

backend processes Reduction in the time and cost of integrating new acquisitions via

SOA-based integration Reduction in time to market with new insurance products


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116

Oceanic WorldwideConsolidation of IBM i & Linux workloads on a single Power system improved IT

Solution Consolidate IBM eServer™ iSeries™ 810 system and two Intel-

based servers running Linux® onto one Power system

Use PowerVM to host the IBM i operating system on one logical partition for shipping, financials, inventory, order-tracking and vendor-tracking software; use separate logical partition as SUSE Linux Enterprise Server

Benefits Three servers become one with lower administration

and maintenance costs.

Employee productivity and efficiency increased

“The IBM solution supports all of our critical business systems and allows us to focus more resources on achieving our strategic business goals.”

— Paul Elsinga, CFO, Oceanic Worldwide

Business Challenge

Simply environment and minimize maintenance expenses


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Royal Cup Coffee deploys a scalable, cost-effective enterprise architecture with SAP software on IBM hardwareBusiness challenge

Having witnessed an annual business increase of 20 percent over the past several years, Royal Cup Coffee needed to update its enterprise resource planning (ERP) systems. In the past, the organization had standardized on the SAP ERP application, but the underlying IT infrastructure was struggling to keep pace with the growing volumes of business data and higher user levels associated with the company’s success.

Solution

Royal Cup Coffee chose to migrate its SAP ERP systems onto an IBM System i® 570 server. The SAP software controls a number of back-office operations, including financials, controlling, sales and distribution, production planning and warehouse management. At present, the IBM server is supporting roughly 1.4TB of SAP data that is accessed by around 150 users spread across 25 states.

Benefits Helps keep costs low—comparable infrastructures would have required

twice as many servers to provide the same level of availability

Delivers a streamlined infrastructure that helps keep IT management costs low

Secures a flexible infrastructure that is able to keep pace with client growth and that can accommodate future service expansions

“The complete reliability of SAP applications on the [System] i 570 server combined with its easy expandability ensures new customer service functionality can be implemented quickly and at low incremental costs.”— Brett Caffey, IT manager, Royal Cup

Coffee


SAP ERP application

IBM System i 570 server


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118

INTERSPORT Deutschland eG

Business Challenge Upgrade the company’s SAP applications and deploy a

new scalable infrastructure to support growth in its business intelligence environment

Implement a high-availability platform that would keep its SAP solutions online 24x7

Solution Challenged IBM to demonstrate how the IBM System i5™

570 and IBM System Storage™ DS8100 solution would meet the client’s needs

Implemented the IBM hardware and SAP ECC, SAP Customer Resource Management and SAP NetWeaver Business Intelligence solutions

Benefits Gains a flexible, highly available, high-performance

platform for its SAP solutions

Delivers a scalable environment for the company’s SAP business intelligence software

Achieves peace of mind for the company with a disaster recovery implementation that includes full data redundancy

www.intersport.de


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119

Mineralbrunnen Überkingen

Business Challenge Maintain SAP ERP (enterprise resource planning)

application availability while production line runs

Refresh server technology to accommodate an upgrade to the SAP ERP 6.0 application and the SAP ERP Human Capital Management solution

Solution Upgraded SAP environment and deployed a new IBM

System i5™ 570 platform

Deployed existing IBM System i™ 520 platform for testing and quality assurance

Virtualized the System i platforms for optimum server utilization

Benefits Shortens query response times to .05 seconds

Reduces total cost of operations and expects to realize a full return on investment in 36 months

Enables company to sell IT services to other companies,

increasing revenue www.mineralbrunnen-ag.de

“The need for total reliability is why we chose to run our SAP software on IBM System i servers.” — Albert Haldenwanger, head of IT, Mineralbrunnen Überkingen


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edding AG greatly improves the performance and availability of its infrastructure with help from IBM Global Technology Services

Business challenge

edding AG wanted to upgrade its IT infrastructure from version 4.6 of the SAP ERP application to version 6.0. In the process, the company realized that its existing IBM System i® 825 server would no longer provide the necessary performance.

Solution

edding replaced its legacy server with its existing IBM System i5® 500 server and a new IBM Power® 550 Express server, as well as new tape drives and storage software. IBM maintenance and technical support services provided both hardware and software support for the new equipment.

Benefits Greatly improved performance, availability and utilization of the SAP

infrastructure

All levels of hardware support, including warranties and immediate onsite service.

Software support including a support line, central problem reporting, remote defect support, problem analysis and telephone counseling.

Location: Ahrensburg, Germany

Industry: Consumer products

Profile: A company that provides professional writing implements, flip books and whiteboards

Size: 500–999 Employees

Solution components: Maintenance and technical

support services

www.edding-ag.com


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121

Hemas Holdings PLC

Business Challenge Simplify and streamline application architecture

Integrate internal business systems to enable a clear view of enterprisewide business processes

Solution Deployed the SAP ERP application and the SAP

NetWeaver Business Intelligence component running on IBM System i™ technology

Integrated systems for financial management, HR, sales management and other business functions

Benefits Frees IT to focus on higher-value, strategic tasks

Provides staff with broad access to consistent, accurate data in real time, improving the quality of management reporting and decision making

Facilitates the company’s growth strategy by making detailed, accurate and timely management information easily accessible

www.hemas.com

“SAP software on the System i platform offered rapid deployment and easy management. This provided a very close fit with our requirements as a mid-sized enterprise.” — Azard Riaz Jhan, senior IT project manager, Hemas


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122

Ahlers AG

Business Challenge Build an IT infrastructure that would rapidly and reliably run

Ahlers’ new SAP enterprise resource planning (ERP) environment

Achieve the ability for one-day disaster recovery

Reduce overall operational costs

Solution Deployed IBM System i5™ 550 technology to support its SAP

ERP environment

Automated backup and recovery with IBM System Storage™ DS8100 storage servers

Implemented an IBM System Storage TS3310 Tape Library to provide long-term data storage and archiving capabilities

Benefits Gives management access to key financial data from a single

system

Provides near-continuous operations with fast response times

Enables one day recovery from system failure www.ahlers-ag.com

“Ahlers AG is very happy with the IBM System i5 550 solution for SAP software.” — Gerhard Meinsen, Ahlers AG


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Coca-Cola Bottling Company of Northern New EnglandTapping into rich collaboration with IBM Lotus and integrated VoIP

Business challenge

An aging and unreliable phone system was proving costly to support, slowing down productivity with unplanned downtime and an inability to integrate with modern collaboration tools

Solution

IBM® Lotus Notes® and Lotus® Domino® collaboration and messaging software integrated with the 3Com VCX VoIP platform on two IBM System i® 515 servers offers highly available telephony interoperability, fully integrated with RIM BlackBerry devices for improved collaboration on the go.

Benefits Rich unified messaging environment improves communications

between employees, customers and business partners

Simplified system management results in significant time and cost savings

High system availability ensures staff is instantly accessible and always has fingertip access to productivity-enhancing collaboration tools

“The 3Com VCX IP telephony solution ties in well with IBM Lotus Notes and Domino applications, so we can leverage our IBM investments across the entire environment and move toward a true unified communications solution as resources and requirements dictate.”

— Debra Zorawowicz, IT Director, Coca-Cola Bottling Company of Northern New England


IBM® Lotus Notes® and Lotus® Domino®

BlackBerry Enterprise Server

3Com VCX VoIP


IBM Power Systems

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Special notices


IBM Power Systems

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