Organizational Communication Analysis Part III –

Training and Development Plan

D. Lynn Gould

COM/480

August 25, 2014

Claudia Newton

BADERMAN ISLAND RESORT

©Microsoft ClipArt

Communication & Crisis Management Training Course

COMMUNICATION SKILLS• Telephones

o Switch board/Landline o Company Cell Phones o Citizen Band Radio

• Computer knowledgeo Power upo MSWord

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COMMUNICATION SKILLS

• Internet/Intranet emailso Outlook Expresso Attached Files

• Activitieso Roll Playo Computer Lessons & Exercises

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CULTURE, COMMUNICATIONS & OBSTACLES

• Where are you from?• How can I help you?• Do you speak English?• Please let me help you.• I will take you to the main floor.• Thank you for being patient while I call for help.

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OPPORTUNITIES FOR IMPROVEMENTNeeds And Tasks Analysis

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• Employee’s view of management• Implementing a live weather station

broadcast on one television in each facility

• Back-up generators in every building• A helicopter pad on top of the new

Convention Center• Early evacuations when tropical storms

are headed up the east coast

RESEARCH METHODS FOR TRAINING NEEDS

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• Other companies’ training programs• Internet searches for industry training programs• Local libraries and media

TRAINING IN CRISIS*The need*Return on investment (ROI)

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INTERNAL TRAINING FACILITATOR

Internal: In-house employee• Pros: Knows company and procedures• Employee relations in good standing• Cons: Not open to new ideas• Management can be intimidating

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EXTERNAL TRAINING FACILITATOR

• External: Outside training professional• Pros: Presents new ideas• Cons: May not be knowledgeable in

product, procedures, or services

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TRAINING EFFECTIVENESS ASSESSMENT

• Testing Skills with Devices Used for Communications• Roll Playing Demonstrations• Follow-up examinations

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SHORT-TERM OUTCOME OF TRAINING PROGRAM

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LONG-TERM OUTCOMEROI

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VALUE OF TRAINING PROGRAMS

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Employee:• Confidence• Knowledgeable• Self-worth

Employer:• Confidence• Saves money• Gives back

CONCLUSIONGOOD PLAN = GOOD INVESTMENT

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References

Slide 2 thru 13Microsoft Office13. (2013). Clip Art. Retrieved from: Office.com.Slide 2IslandSlide 3CommunicationSlide 4Communication SkillsSlide 5CultureSlide 6ImprovementSlide 7Search, search methods, research

Slide 8TrainingSlide 9Slide 10InstructorSlide 11Walkie-talkie, Communicating, TestingSlide 12Now

References Cont’d

Slide 13ROISlide 14MoneySlide 15Investmentraining

References Cont’d

SLIDE 3Beebe, S. A. (2009). Communicating In Small Groups (9th Ed.). Boston: Pearson Education, Inc.

West, R. &. (2004). Introducing Communication Theory: Analysis And Application (2nd Ed.). New York: Mcgraw-Hill.

SLIDE 6Richmond, V. R. (2009). Organizational Communication For Survival: Making Work, Work (4th Ed.). Boston: Allyn & Bacon.

Slide 9 &10Hinz, L. (n.d.). What type of facilitator will help the most? Retrieved from http://www.extension.umn.edu/community/civic-engagement/tip-sheets/type-facilitator/

SLIDE 13BATES, S. (2007). GETTING ROI ON YOUR INVESTMENT IN COMMUNICATION TRAINING. AGENCY SALES, 37(3), 37-39. RETRIEVED FROM HTTP://SEARCH.PROQUEST.COM/DOCVIEW/211015283?ACCOUNTID=35812

References Cont’d