Working user-centered in the public sectorChristian Bason, Innovation ManagerRuna Sabroe, Project Manager

Agenda

About MindLab

Value

How we work

Case

The Challenge

How can we meet citizen’s expectations for ever-better public policies and services with ever-fewer resources?

CREATING ANEW FUTURE

INFORMING ABOUTTHE PRESENT STATE

MANYFEW

Quantitativesurveys

Co-creationworkshops

Crowdsourcing

Qualitative(ethnographic)research

New modes of citizen involvement

Short-circuiting bureaucracy from within

Politics &

regulation

Strategy & organisation

Managers and employees

Citizens, Enterprises, NGOs

Top management

Society

Innovation processes & measurement

Innovationunit

Otherstake-

holders

Otherpublic sectororganisations

How the ministries use us

1. Project partners

2. Good advice

3. Competence development

4. Presentations

Value

Understanding the ”real” problem

Solutions that work

Risk-free experiments

Creating empathy

Platform for cross-ministerial collaboration

Platform for co-creation

How we work

Out in the world!

Workshops

Prototyping policy/ service

Case

Networking to kick-start growth entrepreneurs

Case

Shared Goal

“If I should take an advisorseriously, then he has to know,like really know, what it means tobe entrepreneur. It doesn’twork if it is a 9-5 employee withhis lunchbox. I don’t needtheoretical knowledge butsomeone who can give mestraight tips because he has triedit himself ”

Methods

Mobile Probes

Prototypes

Co-creation

www.mind-lab.dk