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Preparing Your Workforce for Tomorrow’s Challenges
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Speaker: Charles Fadel, Global Education LeadCisco Systems
Michael E. Echols, Ph.D., Executive Vice President, Bellevue University Executive Director, Bellevue University’s Human
Capital Lab Moderator: Daniel Margolis
Managing Editor Chief Learning Officer magazine
Preparing Your Workforce for Tomorrow’s Challenges
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Daniel MargolisManaging EditorChief Learning Officer magazine
Preparing Your Workforce for Tomorrow’s Challenges
#CLOwebinar
Charles FadelGlobal Education LeadCisco Systems
Michael E. Echols, Ph.D., Executive Vice President, Bellevue University Executive Director, Bellevue University’s Human Capital Lab
Preparing Your Workforce for Tomorrow’s Challenges
Preparing Your Workforce for Tomorrow’s Challenges
Preparing Your Workforce for Tomorrow’s Challenges
Preparing Your Workforce for Tomorrow’s Challenges
Charles FadelGlobal Education Lead
Cisco Systems
Michael E. Echols, Ph.D.Executive Vice President of Strategic Initiatives and the Human Capital Lab
Bellevue University
Preparing Your Workforce for Tomorrow’s Challenges
Agenda
• Why 21st Century Skills ?• What are they ?• What should Industry do in return ?
Preparing Your Workforce for Tomorrow’s Challenges
Accelerating Change Demands Different Skills
e.g. consultants
e.g. engineers
e.g. assembly work
e.g. paperwork
e.g. truck driving
Preparing Your Workforce for Tomorrow’s Challenges
IN MORE DEVELOPED COUNTRIES
Sour
ce:
“Tou
gh C
hoic
es o
r Tou
gh T
imes
” 20
07, N
ation
al
cent
er o
n ed
ucati
on a
nd th
e ec
onom
y
Race up the Value Chain
Preparing Your Workforce for Tomorrow’s Challenges
Workforce Requirements Survey
Source: “Are they really ready to work ?” report by the Conference Board, P21 et al
Knowledge SkillsEnglish Language (spoken) Critical Thinking/Problem
Solving
Reading comprehension (English)
Communications (oral & written)
Writing (English) Collaboration/Teamwork
Mathematics Diversity
Science Information Technology Applications
Government/Economics Leadership
Humanities/Arts Lifelong Learning/Self-Direction
Foreign Languages Professionalism/Work Ethic
History/Geography Ethics/Social Responsibility
Preparing Your Workforce for Tomorrow’s Challenges
“Has your organization identified these skills as priorities for employee development, talent management, and succession planning?”
Skill Agree/Strongly Agree
Critical thinking 73.3%
Communication 79.2%
Collaboration 72.3%
Creativity/innovation 66.6%Source: AMA/P21 2010 Critical Skills Survey, released April 2010
How are these Skills recognized?
Preparing Your Workforce for Tomorrow’s Challenges
SourceMIT – Mechanical Engineering
0%
20%
40%
60%
80%
100%
UNDERLYING SCIENCES
UNDERLYING MATHEM
ATICS
MECHANICS OF SOLIDS
MECHANICAL BEHAVIOR OF M
ATERIALS
SYSTEMS DYNAM
ICS AND CONTROL
DYNAMICS
FLUID MECHANICS
THERMODYNAM
ICS
HEAT TRANSFER
ENGINEERNIG DESIGN PROCESS
MANUFACTURNIG
ENGINEERING REASONING AND PROBLEM SOLVING
EXPERIMENTATION AND KNOW
LEDGE DISCOVERY
SYSTEM THINKING
PERSONAL SKILLS AND ATTRIBUTES
PROFESSIONAL SKILLS AND ATTITUDES
INDEPENDENT THINKING
TEAMW
ORK
COMUNICATIONS
EXTERNAL AND SOCIETAL CONTEXT
ENTERPRISE AND BUSINESS CONTEXT
MARKET CONTEXT
DEVELOPING AN IDEA
DESIGNING
TESTING
Graduate school
MITundergrad
Did not learnLearned elsewhere
Learned on the job
Mechanical Engineering Core
Professional Skills How & Why
Learned at MIT Used pervasively
Source: Kristen Wolfe June,2004 S.B. Thesis & Professor Warren Seering. Courtesy Professor Woodie Flowers
Preparing Your Workforce for Tomorrow’s Challenges
“I’m calling on our nation… to develop standards and assessments that don’t simply measure whether students can fill in a bubble on a test, but whether they possess 21st century skills like problem-solving and critical thinking and entrepreneurship and creativity”
U.S. President Barack Obama, March 2009
The Leadership Gets It
Preparing Your Workforce for Tomorrow’s Challenges
“21st century skills are
important for schools to
teach.”
Voter Attitudes toward 21st Century Skills
88%
Preparing Your Workforce for Tomorrow’s Challenges
P21 MembersCircled: Founding members
Preparing Your Workforce for Tomorrow’s Challenges
21st Century Skills Framework
Core Subjects• Native Language/Reading• World Language(s) incl.
English• Arts • Geography • History• Mathematics• Science• Government/Civics
21st Century Themes
• Global Awareness
• Financial, Economic, Business and Entrepreneurial literacy
• Civic Literacy
• Health Literacy
• Environmental Literacy
Preparing Your Workforce for Tomorrow’s Challenges
Learning & Innovation Skills• Critical Thinking & Problem Solving • Creativity & Innovation • Communication & Collaboration
Information, Media & Technology Skills• Information Literacy• Media Literacy• ICT (Information, Communications & Technology) Literacy
Life & Career Skills• Flexibility & Adaptability• Initiative & Self-Direction• Social & Cross-Cultural Skills• Productivity & Accountability• Leadership & Responsibility
21st Century Skills Framework
Preparing Your Workforce for Tomorrow’s Challenges
Practical book + DVD “The authors have done nothing less than provide a bold framework for designing a 21st century approach to education, an approach aimed at preparing all of our children to successfully meet the challenges of this brave, new world.”
Paul Reville, Secretary of Education,Commonwealth of Massachusetts;
former director of the Education Policy and Management Program,
Harvard Graduate School of Education
“It’s about time that we have such an accessible and wise book about the 21st century skills that so many companies, policymakers, and educators are talking about”
Roy Pea, Professor, Education and the Learning Sciences,
Stanford University
http://www.21stcenturyskillsbook.com
Preparing Your Workforce for Tomorrow’s Challenges
Employers Ask for Degrees…• Opportunity mostly for four-year higher education• Frustrated by high turnover and poor matches to jobs Degree isn’t an accurate reflection of what people can really do.
– Degree long ago – Degree unconnected to job (sales?)– Degree from unrecognizable institution – 2 year, some/no degree
Preparing Your Workforce for Tomorrow’s Challenges
…But What They Need are Skills.
What would happen if we made a “skills ecology” rather than a “degree ecology” around jobs?
• People who have skills (or can get skills) but have the “wrong”/no degree are invisible
• It takes a great deal of time & money to get a college degree, many do not have that luxury.
Preparing Your Workforce for Tomorrow’s Challenges
FAQ: Why Hasn’t Something Like This Happened Already?
• Pieces of it have happened already. What is missing is the whole SYSTEM:– Skills tests are becoming more common.– Employer buy-in and use of skills scores in hiring is
currently rare – but has tremendous ROI when it does happen.
– No consciously-designed marketplace yet exists for employers, employees, and learning providers
Preparing Your Workforce for Tomorrow’s Challenges
The NationThe Challenge:
- 60% of all jobs in 2018 will require a degree- 71% of jobs with growth will require post secondary
credentials
The Reality:
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
Today 2018
7 years to fill 22.8 percentage points gap
Preparing Your Workforce for Tomorrow’s Challenges
The IndividualMain population: Working adults
38 million with some credit
75% of current students “non-traditional” means
• Financially independent• Attend part time• Delayed enrollment
(not traditional high school to college)
• Working full time• Have dependents• More mobile
Preparing Your Workforce for Tomorrow’s Challenges
The Individual
• Reasons individuals get education- 20% of total for personal development- 80% for career outcome
• What would support them?– 41% of surveyed workers are reluctant to invest the time
because they are unsure about what their jobs will require in the future.
Preparing Your Workforce for Tomorrow’s Challenges
Missing in Action – The Employer
• Failure of senior leadership to tell employees what would be valuable to invest into
• $ – Sixteen billion in tuition assistance not strategically deployed
– HR benefit – administered by supervisor through “benign neglect”– Little or no link to talent management
Preparing Your Workforce for Tomorrow’s Challenges
Missing in Action – The Employer
Most important for Gen X males & females
• Positive relationship with supervisor• Positive relationship with co-workers• Interesting work• Opportunities for learning
(The NeXt Revolution: Shelton and Shelton)
Preparing Your Workforce for Tomorrow’s Challenges
Non-Financial U.S. Corporations
$2 TRILLION in cash on balance sheets
means Availability of resources
is NOT the issue
Preparing Your Workforce for Tomorrow’s Challenges
Employers Who “Get it”:
• The Home Depot– Retail sales management
• Convergys– Call center operations management
• SunTrust – Retail banking leadership
• Verizon Wireless– Retail sales management– Call center operations management
Education as a Talent StrategyCo-designed curriculum
Employee communication strategyMeasured financial impact
Preparing Your Workforce for Tomorrow’s Challenges
Conclusions
• Significant national challenge to reach goals• Individuals motivated and ready to act• Missing key is our employers
They need a strategy &
A responsive, supportive university partner
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Charles FadelGlobal Education LeadCisco Systems
Michael E. Echols, Ph.D., Executive Vice President, Bellevue University Executive Director, Bellevue University’s Human Capital Lab
Preparing Your Workforce for Tomorrow’s Challenges
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