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Tony WigginsProject Manager Organisational Development
Children’s Health Services
Queensland Health
Here We Go Again !
Developing Talent to Build an Agile and Resistant Workforce
to Meet Future Challenges
Who is Queensland Health?
• > 85,000 staff• 3rd largest employer in Australia• 15 health service districts • 178 hospitals and healthcare facilities• Delivers a range of integrated health services:
– hospital inpatient, outpatient and emergency services
– acute and community mental health services
– primary healthcare
– chronic disease management
– 398,724 admissions to emergency departments (2009/10)
– 922,790 admissions to hospitals (2009/10)
Queensland Health SHECC
Patients flown to Brisbane aboard medivac-equipped air force Hercules planes.
Disease a threat to flood clean-up teams
Evacuations at the hospital and aged care facilities.
Aeromedical
Ambulances
Immunisation
Queensland Health StatewideHealth Emergency
Coordination Centre
Policy Unit
Contracts UnitClinical Retrieval Coordination Unit
Emergency Management Unit
43
Integrating Research and Data (1+1=3)
HCI Talent Management Model
Integrating Research and Data (1+1=3)
10:20:70 Rule - Workplace Learning
Source: Human Capital Institute
Employee retention is the cornerstone of our business and is critical to the long term health and success of HCSD. The ability to retain and attract our best employees ensures customer satisfaction, satisfied staff, retention of organisational knowledge and learning and effective succession planning.
Understanding the profile of HCSD current workforce and future talent requirements will ensure talent strategies are fully aligned to the needs of the business, now and in the future.
Leaders at all levels are the driving force behind shaping the workplace culture and employment experience which in turn affects how individuals and teams perform in meeting challenges of today and tomorrow
To build and foster the transferability of core skills and knowledge of team members through work based experiential activities.
Identifying key talent at various levels and implementing a talent development strategy is critical to unleashing the potential of the workforce and building the work unit’s business continuity strength
Align staff with the DCHO/HCSD organisational strategy Skill current leaders to effectively engage and inspire staff Build and foster the transferability of core capabilities through
secondments, job rotation and stretch assignments Minimise turnover through formal reward and
recognitionstrategies and developing good working relationships.
Defining the employee value proposition (EVP) and finding innovative ways to communicate this internally and externally, is critical for the attraction and retention of employees.
Engage
Acquire
Deploy
Develop
Retain
Lead
Plan
Employee Value Proposition
Onboarding - QH online learning - DCHO Orientation - HCSD Workplace Induction
Coaching Mentoring Succession Planning
Secondments Job Rotation
Leadership Development Leadership Discussions Leadership Shadowing
Reward, Recognition and Appreciation
Staff Culture Survey New staff feedback Recruitment process feedback Exit Interviews
Workforce Planning
Description Product/Resource
Improved HCSD
Business Outcomes
Strategic Intents And Directions National Health Reform Agenda Planning Documents Queensland Health Strategic Plan
Division of the Chief Health Officer
Health Services Coordination Directorate
Unit Plans
Talent Management Life Cycle
HCSD Talent Management Strategy
Roundtable Discussion
Discuss and share situations where as a HR/Learning and Development practitioner you have had to use a different approach to skills analysis.
Group Feedback - Lessons Learnt •Conflicting business priorities and resource planning•Unrealistic timeframes to understanding the business, teams and individual needs•Need to talk to customers, have a plan and engage stakeholders•Start building skills within the organisation•Business needs to know what business it is in and how to guide and direct training
Tony Wiggins
Project Manager Organisational Development
Children’s Health Services, Queensland Health
Email: [email protected]