Company Overview

www.globallynx.com global-lynx

Version: September 30, 2015

1. Why Global Lynx?

Most likely your enterprise has made significant investments to enhance or transform your IT organization; however, is every IT area, process and service in your enterprise where it should be in terms of maturity and performance?

At Global Lynx, we believe that there is always room for improvement, which is why our corporate theme is…

making IT better!

Since 1996, Global Lynx has helped over one hundred enterprises assess the capabilities and maturity of their IT processes and organization; as well as developing a road-map to improve their IT processes’ performance and organization skills; in order to deliver a higher than expected IT value to internal and external customers.

Global Lynx provides consulting, training and certification, monitoring services, and tools

implementation for all IT areas, using best-in-class industry frameworks and standards.

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Global Lynx will help you...

assess, design, implement, control, and optimize

…your IT services and processes.

Through best practices, standards, methodologies

and frameworks, we will assist you…

Reduce your overall IT costs.

Improve the quality of your services.

Improve the performance of every IT area.

Realize and measure the expected IT

benefits for your internal and external

customers.

1. Why Global Lynx?

Our focus is the application of best practices, standards

and industry frameworks, aimed at IT business

improvement, including:

ITIL®, COBIT®, DevOps, Big Data,

RESILIA™, ISO/IEC 20000, ISO/IEC 27000,

ISO/IEC 38500, ISO 31000, ISO 22301,

MOF®, CMMI®, PMBOK®, SCRUM, EVC®,

and others.

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OUR COMMITMENT TO QUALITY

Global Lynx is an ISO 9001:2008 certified company.

Granted by the British Standards Institution (BSI), the ISO 9001 certification is a Quality

Management System, which demonstrates Global Lynx’s commitment to deliver high-quality

services to our customers.

The ISO Certification includes Global Lynx’s sales, training, and project execution processes.

OUR COMMITMENT TO VALUE CREATION

In EVERY consulting engagement and training course delivered by Global Lynx, we provide

a way to quantify and measure the value and key economic benefits for the IT area covered!

Global Lynx is an accredited EVC® (Enterprise Value Creation) training and consulting

organization, granted by Glomark-Governan.

1. Why Global Lynx?

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2. IT Business Solutions

Global Lynx provides solutions tailored to the needs of each enterprise, to improve IT operations around different

frameworks and best practices, using a processes-based model to meet the business requirements:

Some of our key solutions include:

1. Consulting based on international frameworks and standards for Service

Management.

2. Implementation of systems and tools, which enable Service Management and IT

performance tracking and measurement.

3. IT audit and control.

4. Infrastructure monitoring tools.

5. Development of projects for measurement and control.

6. Asset management.

7. Training in Governance, Management and Control of IT. Global Lynx

Process Model

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In 1996 a group of IT pioneers started Global Lynx, to

assist leading technology providers— such as HP, BMC

and IBM— with the delivery of IT consulting services for

IT Service Management (ITSM). This group of people

were early-pioneers in ITIL implementations.

Since then, over 100 projects related to improving,

implementing, or transforming IT services, processes,

tools, and monitoring have been executed by Global

Lynx consultants, in five countries.

In 2007 Global Lynx also became an ATO (Accredited

Training Organization) for IT training and certification

programs, on leading IT standards and frameworks.

Today, Global Lynx offers a comprehensive portfolio of IT

management courses and certifications.

In 2015, Global Lynx moved its USA headquarters from

San Jose, CA to Columbus, Ohio.

Global Lynx plans to grow aggressively in North America,

with a leading portfolio of IT Service Management

consulting and training services, based on the best IT

management frameworks.

Global Lynx’s strategic plan includes developing a new

and strong partnership with ServiceNow!

3. History

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Global Lynx customers include public and private organizations, such as:

4. Customers

Government and Non-Profit Organizations: Public and Private Companies

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Global Lynx assists companies to implement, or enhance the use of,

different best practice frameworks, using a process-model approach for

addressing the business areas’ requirements.

5. Implementation of Standards and Frameworks

Global Lynx’s Process Model Areas

IT Governance

IT Service Management

IT Operations

Security and Cyber Resilience

Audit

Risk Management

Business Continuity

Software Development and Acquisition

Project Management

Standards and/or Frameworks that Mainly Apply

ISO/IEC 38500 and COBIT®

ISO/IEC 20000, ISO/IEC 27001 and ISO 9001

ITIL®, Big Data, ISO/IEC 20000 and MOF®

ISO/IEC 27000 and RESILIA™

COBIT® and ISO 19011

ISO/IEC 27000, ISO 31000 and COBIT®

ISO 22301, ISO/IEC 27000 and DRI

DevOps and CMMI®

PMBOK® and SCRUM

Global Lynx

Process Model

IT Value Quantification and Measurement EVC®

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6. Services Overview

Assessment of the current IT capabilities, services and processes.

IT audit and control, for operations, security and governance practices to meet government and compliance

requirements.

Develop a roadmap and a plan to accomplish your goals and objectives.

Design, improve or transform IT services and processes around international standards, best practices and

frameworks.

Implement ITSM and PMO tools and systems.

Implement, improve or transform any of the following services and practices:

o Asset Management.

o Service Catalog and SLAs.

o Incidents, Problems and Service Desk.

o Change Management and Configuration Management.

o IT Risk Management and Cyber Security.

o Capacity, Security, Availability and Continuity.

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Since 1996 we have been successfully

implementing IT service management systems

including HP, IBM and BMC tools; and now

ServiceNow as well!

7. Implementation of ITSM Systems and Tools

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As part of our intellectual capital, we have a training

portfolio based on industry best practices, frameworks

and standards; with courseware accredited by

international bodies.

This allows us to offer accredited training with

international acknowledgement at competitive prices.

Also, our courses have an appropriate balance between

theory and practical exercises.

8. Training Courses & Certification

Our courses cover a wide range of IT and business

topics, frameworks, methodologies and standards;

including the ones listed on the right:

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• PROJECT & PORTFOLIO ECONOMIC VALUE ANALYSIS

• SERVICE DESK SERVICE LEVEL MANAGEMENT

• INFRASTRUCTURE CAPACITY PLANNING

• INFRASTRUCTURE CHANGE CONTROL

• SERVICE VALIDATION AND TESTING

• INFORMATION SECURITY & CYBER RESILIENCE

• RISK MANAGEMENT

• IT SERVICE CONTINUITY PLANS

• PROJECT MANAGEMENT OFFICE

9. Additional IT Management Consulting Services

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Please contact us for additional information

Global Lynx, Inc.

5000 Arlington Centre Blvd

Building 2, Suite 2224

Columbus, OH, 43220

(614) 706 5720

www.globallynx.com

global-lynx