Motivating the Workforce and Managing Human Resources

Nature of Human Relations

Historical Perspectives on Employee Motivation

Maslows Hierarchy of Needs

Herzbergs Two-Factor TheoryHygiene Factors

McGregors Theory X and Theory Y

Equity TheorySource : Ivancevich, Konopaske, Matteson (2008)

Strategies for Motivating EmployeesBehavior ModificationMengubah perilaku dengan cara mengaitkannya dengan konsekuensi yang akan diterima. Menurut BF Skinner, ada dua jenis konsekuensi yang dapat memodifikasi perilaku, yakni reward dan punishment.

Job Design

Job RotationJob EnlargementJob EnrichmentFlexible Scheduling StrategiesFlextimeCompressed workweekJob sharing

MANAGING HUMAN RESOURCE

The Nature of Human Resources Management

Recruiting and Selecting New Employees

Developing the Workforce

Compensating the Workforce

Managing Unionized Employees

The Importance of Workforce Diversity

KASUS

PERUSAHAAN PALING MEMIKAT DAN MEMAMPUKAN KARYAWAN (EMPLOYER OF CHOICE AWARD)MAJALAH SWA 31 OKTOBER -13 NOPEMBER 2013

??Hasil survey juga menunjukkan tingkat efektifitas karyawan? Bagaimana bisa?

Inside the champion: kebijakan apa yang diterapkan oleh manajemen perusahaan pemenang award tersebut?

ENGAGEMENT & ENABLEMENTClear & promising directionConfidence in leaderQuality & customer focusRespect & recognitionDevelopment opportunitiesCompensation & benefitPerformance managementAuthority & empowermentResourcesTrainingCollaborationWork, structure & processFinancial performance improved 4,5xCustomer satisfaction 89%Business ResultEmployee turnover decreased 54%Employee performance improved 50%ENGAGEMENTCommitmentDiscretionary Effort

ENABLEMENTOptimized rolesSupportive environment

Employee Effectiveness

4 TIPIKAL KARYAWAN BERDASARKAN EFFECTIVENESS INDEXMOST EFFECTIVE (engage & enabled)DETACHED (enabled but not engaged)FRUSTATED (engage but not enabled)LEAST EFFECTIVE (neither engaged nor enabled)

10 PERUSAHAAN PILIHAN KARYAWAN VERSI MAJALAH SWA

FEDERAL OIL

FEDERAL OIL (FO)

KRITERIAFOINDUSTRIEffectiveness Index88,07%76%Engagement Employee88,85%74%Enablement Employee87,29%76%Authority & Empowerment85,31%71%Collaboration81,30%68%Performance Management77,43%57%Resources88,81%73%Training84,85%67%Work, Structure, & Process83,89%67%Confidence in Leader78,51%61%Development Opportunities82,44%65%Pay & Benefit70,66%49%Quality & Customer Service86,82%74%Respect & Recognition75,71%60%Clear & Promising Direction85,14%79%

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