Motivating the Workforce and Managing Human Resources
Nature of Human Relations
Historical Perspectives on Employee Motivation
Maslows Hierarchy of Needs
Herzbergs Two-Factor TheoryHygiene Factors
McGregors Theory X and Theory Y
Equity TheorySource : Ivancevich, Konopaske, Matteson (2008)
Strategies for Motivating EmployeesBehavior ModificationMengubah perilaku dengan cara mengaitkannya dengan konsekuensi yang akan diterima. Menurut BF Skinner, ada dua jenis konsekuensi yang dapat memodifikasi perilaku, yakni reward dan punishment.
Job Design
Job RotationJob EnlargementJob EnrichmentFlexible Scheduling StrategiesFlextimeCompressed workweekJob sharing
MANAGING HUMAN RESOURCE
The Nature of Human Resources Management
Recruiting and Selecting New Employees
Developing the Workforce
Compensating the Workforce
Managing Unionized Employees
The Importance of Workforce Diversity
KASUS
PERUSAHAAN PALING MEMIKAT DAN MEMAMPUKAN KARYAWAN (EMPLOYER OF CHOICE AWARD)MAJALAH SWA 31 OKTOBER -13 NOPEMBER 2013
??Hasil survey juga menunjukkan tingkat efektifitas karyawan? Bagaimana bisa?
Inside the champion: kebijakan apa yang diterapkan oleh manajemen perusahaan pemenang award tersebut?
ENGAGEMENT & ENABLEMENTClear & promising directionConfidence in leaderQuality & customer focusRespect & recognitionDevelopment opportunitiesCompensation & benefitPerformance managementAuthority & empowermentResourcesTrainingCollaborationWork, structure & processFinancial performance improved 4,5xCustomer satisfaction 89%Business ResultEmployee turnover decreased 54%Employee performance improved 50%ENGAGEMENTCommitmentDiscretionary Effort
ENABLEMENTOptimized rolesSupportive environment
Employee Effectiveness
4 TIPIKAL KARYAWAN BERDASARKAN EFFECTIVENESS INDEXMOST EFFECTIVE (engage & enabled)DETACHED (enabled but not engaged)FRUSTATED (engage but not enabled)LEAST EFFECTIVE (neither engaged nor enabled)
10 PERUSAHAAN PILIHAN KARYAWAN VERSI MAJALAH SWA
FEDERAL OIL
FEDERAL OIL (FO)
KRITERIAFOINDUSTRIEffectiveness Index88,07%76%Engagement Employee88,85%74%Enablement Employee87,29%76%Authority & Empowerment85,31%71%Collaboration81,30%68%Performance Management77,43%57%Resources88,81%73%Training84,85%67%Work, Structure, & Process83,89%67%Confidence in Leader78,51%61%Development Opportunities82,44%65%Pay & Benefit70,66%49%Quality & Customer Service86,82%74%Respect & Recognition75,71%60%Clear & Promising Direction85,14%79%
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