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“The only Source of Knowledge is Experience”
“The only Source of Knowledge is Experience”
Spot the Differences
Three User Types
Sources of Knowledge and Information
The Struggle for Permission
Research Methods
Different Levels of Knowledge
User Involvement = Avoiding Design Errors
Willingness to Participate
Time ≠ Money, Time = Life
Show Empathy
Clear Benefits
Current Situation
Contribute to direct Working Environment
Different Stakeholders, different approaches
Translating the Data
Tangible Information
Future steps
