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Presentation Author, 2006
What do Newer Generation Faculty Want from IT Services?
Bruce Maas, CIOMichael Zimmer, Assistant Professor
Maas & Zimmer 2
UWM At a GlanceEnrollment 30,400Undergraduate 25,400Masters/Doctoral 5,000Faculty/Staff 3,455Central IT staff 140IT student staff 175Schools & Colleges 14
Programs: Undergraduate 84 Masters 48 Doctoral 26
Maas & Zimmer
A Need for Beginning Dialogue?• Question: Multiple generations have
always been represented in higher education, so why the focus on newer generations now?
• Answer: We are at the nexus of multiple transformative changes in higher education. Poor communication creates much greater risks during periods of transformative change.
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Maas & Zimmer
And They are not Waiting for us• They are finding tools that respond to their
needs.
• Sometimes this is good, and sometimes this is bad. Depends…
• They do not ask permission
• They have little patience
• They are zeroed in on learning outcomes
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Maas & Zimmer
Why we need to pay attention to recent generation faculty• Legacy strategies based on “boomer”
preferences may not work
• Mismatch in communication styles
• “Official” campus tools lag behind cloud and consumer services
• This also applies to “boomer” and “early gen-x” innovators
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Maas & Zimmer
Why we need to pay attention to recent generation faculty-Part 2• Opinion leaders are different
• Bi-modal distribution for awhile
• Tighter connection in general to learning styles/needs of students
• They do not presently have power, yet that time is coming…
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Maas & Zimmer
Learning from our mis-steps
• Example of automated twitter status feed not updating
• #FAIL not exactly like getting limited distribution feedback.
• Audience is wider given social media expression: Twitter, blog posts.
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Maas & Zimmer
We’ll soon be outnumbered
• Instructors at UW–Milwaukee:
• ~ 61% Baby Boomers and older
• ~ 38% Generation X
• ~ 1% Generation Y
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Maas & Zimmer
Michael Zimmer
Assistant Professor
School of Information Studies
University of Wisconsin–
Milwaukee
http://michaelzimmer.org
Wordpress
Delicious
Librarything
RSS feed
Campus email
Campus website
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Maas & Zimmer
Instructional Technology
• Learning Management Systems can help meet faculty (and student) expectations for IT in the classroom
– Digital content delivery
– Supplemental links
– Online grades, discussions
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Maas & Zimmer
Instructional Technology
• Desire2Learn @ UWM
– Learning Technology Center provides excellent tutorials/support
– System is stable, competent
– Provides some flexibility, basic analytics, archiving, etc
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Maas & Zimmer
Instructional Technology• But tech-savvy faculty (and students)
also want
– Flexibility (customizable, modular, widget-driven)
– Open platforms; browser neutral
– User experience (Ajax, CSS)
– Integration (PantherLink, external chat, social media, etc)
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Maas & Zimmer
Instructional Technology
• Compelled to integrate other technologies into the classroom to supplement D2L:
– Tumblr
– Skype
– Camtasia
• Unavoidable?
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Maas & Zimmer
General Productivity & Communication• Expectations include
– Stability, with prompt, frequent and informative communication during downtime
– Flexibility
– Usability
– Openness
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Maas & Zimmer
General Productivity & Communication• Email/Calendar
• File Storage
• Web Publishing/Presence
• Collaborative Platforms
• Video Conferencing / Chat
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Maas & Zimmer
General Productivity & Communication• Email/Calendar
– PantherLink is good, but many prefer access via native apps
– Need to ensure compatibility, portability
• File Storage
– PantherFile is good, but prefer to load as local drive
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Maas & Zimmer
General Productivity & Communication• File Storage
– PantherFile/Xythos is acceptable, but clunky
– Need integration with OS, email, D2L, etc
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Maas & Zimmer
General Productivity & Communication• Web Publishing/Presence
– I don’t even know if we get official web space as faculty; Most keep outside websites
– Need easy, plug-n-play solutions to create research-based websites
– Current CMS appears limited
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Maas & Zimmer
General Productivity & Communication• Collaborative Platforms
– Need native services to foster research (and student) collaboration
– PantherList provides good service
– Wiki within PantherFile is clunky (and almost no one knows its there)
– Most resort to GoogleDocs
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Maas & Zimmer
General Productivity & Communication• Video Conferencing / Chat
– For research collaboration, online instruction, etc
– At SOIS we invested in video conferencing infrastructure
– PantherLink-native chat is coming (?), but will it be based on open standards and accessible from other clients?
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