ACKNOWLEDGEMENT

It is a matter of great pleasure to acknowledge that I, has successfully completed my project under the able guidance of reverend Mr.Amit Sharma and Rita Mam.I take this opportunity to acknowledge the arduous work done by my team mates, in enthusiastically making the project.

I sincerely extent my heartiest gratitude to my respectable guides.

• A Hotel is a place used for relaxation or recreation, attracting visitors for holidays or vacations. Hotels are places, towns or sometimes commercial establishment operated by a single company. Such a self-contained Hotel attempts to provide for most of a vacationer's wants while remaining on the premises, such as food,drink,lodging,sports,entertainment, and shopping.

• A Management is a business and human organization activity is simply the act of getting people together to accomplish desired goals. Management comprises planning, organizing, resourcing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources.

Food Production

HotelManagementFood and

Beverage ServicesHousekeeping

Front Office

Hotel management involves dealing with people throughout the day - with guests and colleagues in your own and other departments. The work culture involves good teamwork and leadership. Hotel management is primarily concerned with food and living space, the boarding and lodging needs of the guests, and more importantly their comfort, at all times.

Broadly speaking, there are four core operational areas in a hotel: Food Production, Food and Beverage Services, Housekeeping and Front Office.

• When a customer telephones the hotel.• The receptionist, checks the booking log

for an available room.• Which he offers to the customer, along

with the price.• If the customers is happy with that room.• Receptionist fills in a booking form with

the customer’s name, address and telephone number, and the dates, room number, room occupancy and price of the booking.

• Then updates the booking details to the customer’s.

ReceptionistCustomer

5. Fill in:Customer DetailsBooking DetailsPrice

6. Fill in:Booking Details Customer ID

7. Original to Customer

8. File copy

Booking Log

Booking Form

Booking Form File

If Yes

1. Give customer details, date and requirements

4. Yes/No

3. Availability and price

2. Check Booking Log to find suitable vacancy and price

India’s hotel industry is increasingly being viewed as investment-worthy, both within the country and outside, and several international chains are keen . We anticipate that, over the next three-five years, India will emerge as one of the world’s fastest growing tourism markets.

““A major reason for the growing demand for hotel rooms is the underlying boom in the economy, particularly the growth in the IT and ITES industries. The overall growth outlook appears buoyant and much of this growth will be driven by the BPO explosion, IT, Telecom and energy sectors,” says John Toomey, director, marketing (India), Marriott International Inc. 

““On an average, we have been adding about three to four hotels each year,” says Ajoy Misra of Indian Hotels. The Oberoi Hotel Group is planning a 437-room hotel at Bandra Kurla Complex in Mumbai (2007), besides hotels in Bangalore, Gurgoan, Pune and Hyderabad. 

More and more students are opting for hotel management courses as the career prospects are

improving by the day. The hospitality sector is The hospitality sector is rapidly expanding and the demand for well-trained rapidly expanding and the demand for well-trained

manpower is constantly on the rise.manpower is constantly on the rise. With the Indian economy poised to become a service

industry powerhouse, the demand for professionals in this sector is going to spiral

upwards.

The average employee to room ratio is 1.8 in hotels in India, across all the categories, except in the three-star category, where the ratio drops to 1.5 per room.. As new rooms are being added, the manpower requirement of the hotel industry is also increasing. It is further reported that jobs in accommodation and food services as a whole are expected to increase by 17 percent between 2004 and 2014. 

With the Indian hotel industry capturing the attention of the world, let us understand its strengths, weaknesses, opportunities and threats.strengths, weaknesses, opportunities and threats.

Strengths India’s rich culture heritageDemand–Supply gap Government support

WeaknessesPoor support

infrastructure

Opportunities

Rising Income Open Sky benefitsNew business

opportunities

Threats

Event riskIncreasing

competition

• The boom in the tourism industry has resulted in the immense growth of hotel industry.

• Now these days Well-qualified hotel managers are now in ever increasing demand in cities and tourist resorts across the globe and so the acquisition of the relevant skills, and evidence of those skills, can provide for an exciting and very rewarding career in the widest choice of locations.

Some of the personal skills essential to succeed in the Hotel Industry are: :

An interest in food and changing styles

A friendly and outgoing disposition

Good communication and interaction skills

Good organising abilities and an eye for detail

Pleasant and cheerful personality

Do you love people and understand them? Do you like catering to the needs of others? If you have good

communication skills and an outgoing attitude, then the hospitality industry is a highly recommended career

option.

However, being part of the world's most dynamic and exciting industry is not for everyone, you have to be

ambitious, creative and have the passion to work in an industry that’s constantly generating new ideas.

Skills for Front Office Management

-Strong communication skills

-Good command over English, and other preferred languages

-Ability to be on your feet for long hours

-An energetic and cheerful personality

Skills for Housekeeping

•Excellent problem-solving skills

•Strong ability to grow and learn

•Ability to multi-task

•Good know-how of various equipments

•Alert Behaviour

Skills for Food Production

•Good knowledge of food and constant update of trends in national and international cuisines

•Interest in cooking, as the work hours are long

•Ability to have a good focus on quality, production, sanitation and food cost controls

Skills for Food and Beverages Services

•Pleasant personality

•Knowledge of foreign language(s)

•Good command over English

•Ability to communicate effectively, both verbally and in writing, to an array of diverse internal and external clients

•Ability to establish, maintain and enforce consistently high performance standards.

Class 10Class 10

Class 12 (Any Stream)

Class 12 (Any Stream)

Vocational Courses (Housekeeping/Front Office/ Food Craft)

Vocational Courses (Housekeeping/Front Office/ Food Craft)

JobJob

Study AbroadStudy Abroad

Bachelors in International

Business

Bachelors in International

Business

 B.A

 B.A

 B.Sc

 B.Sc

Job

 M.Sc/ PG Diploma

 M.Sc/ PG Diploma

MBA in Hotel & Tourism

Management

MBA in Hotel & Tourism

Management

IELTS/ TOEFL

IELTS/ GMAT/TOEFL

Study in IndiaStudy in India

Degree/Diploma in

Hotel Management

Degree/Diploma in

Hotel Management

GraduationGraduation

Entrance

Job as an Executive/ Management TraineeJob as an Executive/ Management Trainee

PG in Hotel ManagementPG in Hotel Management

MBA

MBA

JobJob

Apprenticeship Program in

Hotel Management

Apprenticeship Program in

Hotel Management

JobJob

 

Study Route

North Zone

South Zone

East Zone

West Zone

HotelHotelManagementManagement

With the Indian Hospitality sector witnessing a boom that promises to stay, the employment opportunities are on a rise. The current demand for manpower in this industry is enormous. Moreover, the diversity of roles in hotel management is greater than in any other profession. Hotels require trained staff for all these departments

HousekeepingFood and Food and Beverage Beverage ServicesServices

Front OfficeFront Office

Food ProductionFood Production

Professional management training to help you to achieve a truly rewarding career working in an exciting hotel industries

Front Office ManagementFront Office ManagementFront Office ManagementFront Office Management

Front Office Executive (1-3 years)

Shift Leader (2-4 years)

Trainee (0-2 years)

Assistant Front Office Manager (4-7 years)

Front Office Manager (5-8 years)

• In business, front office refers to Sales and Marketing divisions of a company. It may also refer to other divisions in a Company that involves interactions with customers.

Housekeeping Housekeeping Housekeeping Housekeeping

Senior Room Boy (0-1 years)

Floor Supervisor (1-3 years)

Assistant Executive Housekeeper (4-7 years)

Executive Housekeeper (7-10 years)

Housekeeping in a hotel is a very physically demanding job that includes many varied tasks. The actual amount of work depends on the size of the room and the number of beds. A housekeeper needs between fifteen and thirty minutes to do one room. The housekeeping department is in charge of the following tasks:

Making bedsTidying rooms Cleaning and polishing

toilets, taps, sinks, bathtubs and mirrors

Washing floors Removing stains Vacuuming

Food ProductionFood ProductionFood ProductionFood Production

Associate Chef- I (2-3 years)

Associate Chef- II (0-2 years)

Chef (3-4 years)

Sous Chef (4-6 years)

Head Chef (6-7 years)

Assistant Executive Chef (7-9 years)

Executive Chef (9-10 years)

Food Production is an operating system and the quality of food that a hotel delivers to its customers is a key part of its product offer. Therefore, chefs play a vital role in the hotel set up. The reputations of hotels ride on food quality and thus food production operations are a critical issue.

A career in Food Production involves administrating the procedures used in quantity food production management including quality control, food costing, work methods, menu planning, food production systems and service.

Food & Beverage Food & Beverage ServicesServices

Food & Beverage Food & Beverage ServicesServices

Captain (4-6 years)

Steward (2-4 years)

Assistant Restaurant Manager

(6-7 years)

Restaurant Manager (7-9 years)

F&B services and related areas employ bartenders, waiters and waitresses who are at the front line of customer service in restaurants, coffee shops and other food service establishments.

There is substantial movement in and out of these occupations because education and training requirements are minimal and the predominance of part-time jobs is an attractive option to people seeking a short-term source of income rather than a career.

However, keen competition is expected for the posts of bartenders, waiters and waitresses, and other F&B service jobs in popular restaurants where potential earnings from tips are greatest.

A graduate can join in the variety of roles to begin with his career. Some of the work roles are given below for reference.

Management Trainee in Hotel and Allied Industry Hospitality Executive Kitchen Management/House and Institutional Catering

Supervisor/Assistant Faculty in Hotel Management/Food Craft Institutes Cabin Crew in National and International Airlines Catering Officer in Cruise lines/Ships Marketing/Sales Executive in Hotel/Multinational Companies Customer Service Executives in Banking /Insurance and other

Service Sectors Manager/Supervisor in Tourism Development Corporations Entrepreneurship opportunities and many more

BHM - Bachelor of Hotel Management

DHM - Diploma in Hotel Management

BHMCT - Bachelor of Hotel Management and Catering Technology

DHMCT - Diploma in Hotel Management and Catering Technology

PGDHM - Post Graduate Diploma in Hotel Management

General Managers: They have responsibility for all operations at a hotel. They exercise a lot of authority within parameters set by the hotel owner or the executives of the whole chain. This authority can extend to setting prices, creating budgets that allocate resources to different departments, approving spending, and setting standards for the quality of service, including quality of staff, food, amenities, décor, and event planning.

Resident Managers: These are on-call all day because they live in the hotel. They are called on to resolve problems and respond to emergencies. However, they sometimes work a normal forty-hour workweek and make sure the hotel runs smoothly. General managers can also be resident managers.

Executive Housekeepers: They make sure that everything in the hotel, from the foyers and fitness rooms to the guest rooms to the conference rooms are maintained and clean. They are also in charge of the housekeeping staff, including training and scheduling, and keeping supplies stocked.

Front Office Managers: They are responsible for the front desk. They check customers in, make reservations, and assign rooms. They also take care of guest’s needs, deal with complaints, and make adjustments to the bill. They are in charge of the front desk even when they aren’t present, so they oversee and train the front desk staff.

Convention Services Managers: Many hotels host business conventions, special events, and conferences. Convention Services Managers work with the client company and the various operations of the hotel to make arrangements, like the number of rooms needed, scheduling conference rooms, and helping plan itineraries. They are also on hand during the event to make sure that everything goes as planned and to make adjustments when they don’t.

Assistant Managers: They help the general or resident manager manage the hotel’s daily operations. There might be a number of assistant managers who are responsible for any number of things from managing staff, accounting, taking care of paperwork, hiring, marketing, making sales, purchasing, coordinating security, keeping up with maintenance, and caring for recreational facilities

The salaries of hotel employees have increased by 20 to 25 percent in the last one year alone.   This is due to hotels competing with other sectors such as the booming retail and fast food industries for unskilled and semi-skilled labour, the employment costs are rising with workers demanding higher benefits.

The importance of PR is expected to grow, more so as globalisation has revolutionised the business environment. Courtesy the hands-on experience of hotel management professionals, they can get easily acclimatised to the hectic schedules of the PR industry.Also, quick thinking, being able to work under pressure, an outgoing personality and excellent communication - skills which you acquire as a hotel management professional will help you build a successful career in the PR industry. 

Event Management is a multi-million-dollar industry, growing rapidly, with thousands of mega shows and events hosted regularly. On the professional side, event management is a glamorous and exciting profession that demands a lot of hard work and dynamism.

As a professional with a background in the hospitality industry, you may already possess the skill sets and experience needed to manage events (parties, conferences, etc.) and a career in Event management would be essentially, an extension of

your present role.

A consultant is a subject-matter expert who provides his skills to a client for a fee.

A Hotel Consultant can work independently or as a team player. A Hotel consultant can also choose his area of specialisation – such as Housekeeping, F&B to name a few.

"There will be a requirement of about 10 million people in the travel Industry in India. The industry needs manpower, which is highly qualified, has leadership qualities and a quest to lead the Indian tourism industry," says Kamal Hingorani, vice-president and head, Kuoni Academy of Travel.

A good know-how of the hospitality sector good know-how of the hospitality sector coupled with a pleasant personality, a flair coupled with a pleasant personality, a flair for language and excellent communication for language and excellent communication skillsskills make for a winning combo and will help you soar high in the travel and tourism sector.

Sanjeev Kapoor

Restaurant Consultant, Celebrity Chef

Sanjeev Kapoor, Chef Extraordinaire, Chef Extraordinaire, TV show host, author of nine best selling cookbooks, restaurant consultant and winner of several culinary awards! He has successfully carved a niche for himself in the hearts of Indian cuisine aficionados.

Names of customers

Advance Booking

Type of Room taken Room No

     

Ashish gupta Y D 101

Rishabh Jain Y C 303

Bharat Jain N A 201

Rohit Agarwal N B 402

Adit Mittal N D 102

Bhupesh Goyal N D 103

Mudit Sharma Y A 202

Rahul sangvi Y B 401

Abhishek Goel N C 301

Nikunj Khanna N B 403

CLICK TO KNOW FACILITIES AVAILABLE IN DIFFERENT TYPES OF ROOMS

ROOMS OF TYPE A  

ROOMS OF TYPE B  

ROOMS OF TYPE C  

ROOMS OF TYPE D

(FROM 201-210) (FROM 401-410) (FROM 301-310) (FROM 401-410)

SEMI DELUXE DELUXE ROOM  FAMILY SUITE DELUXE FAMILY SUITE

TELEVISION TELEVISION TELEVISION TELEVISION

NON AC AC NON AC AC

  REFRIGERATOR   REFRIGERATOR

FARE RS 1000 FARE RS 1500 FARE RS 1800 FARE RS 2500

             BACK

NAMES

DISCOUNT CHECK IN CHECK OUT

NO OF DAYS STAYED IN HOTEL

RENT PER DAY TOTAL RENT

FOOD BILL TOTAL

DISCOUNT

NET AMOUNT RECEIVABLE

  TIME DATE TIME DATE              

Ashish gupta 109.00AM

12/9/2008

10.00AM

15/9/2008 3 2500 7500 2000 9500 750 8750

Rishabh Jain 103.00P

M13/9/2008

11.30AM

18/9/2008 5 1800 9000 4200 13200 900 12300

Bharat Jain 02.00P

M14/9/2008

9.00AM

16/9/2008 2 1000 2000 1000 3000 0 3000

Rohit Agarwal 0

5.00PM

14/9/2008

10.30AM

15/9/2008 1 1500 1500 500 2000 0 2000

Adit Mittal 010.00

AM15/9/2008

11.45AM

18/9/2008 3 2500 7500 1200 8700 0 8700

Bhupesh Goyal 0

2.00PM

15/9/2008

11.50AM

17/9/2008 2 2500 5000 840 5840 0 5840

Mudit Sharma 10

9.30AM

16/9/2008

8.45AM

22/9/2008 6 1000 6000 4000 10000 600 9400

Rahul sangvi 106.00P

M16/9/2008

9.00AM

21/9/2008 5 1500 7500 3200 10700 750 9950

Abhishek Goel 0

4.30PM

25/9/2008

9.30AM

27/9/2008 2 1800 3600 900 4500 0 4500

Nikunj Khanna 0

3.15PM

27/9/2008

10.30AM

29/9/2008 2 1500 3000 700 3700 0 3700

                         

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