PresentsPresents

H.323 Forum 2002H.323 Forum 2002

Glowpoint- A Service provider Glowpoint- A Service provider approach to Video conferencingapproach to Video conferencing

Presented by Chaim Fried

Wire One Technologies

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Glowpoint- What Why When and Glowpoint- What Why When and WhereWhere

• H.323 and Video• The role of the Video Service Provider• The Glowpoint network and it’s delivery

options• What people are asking for• Enterprise Integration • Encryption• QOS• The Glowpoint SLA• The Roadmap

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

H.323 and Video Conferencing H.323 and Video Conferencing

• Voice over IP– Over 80% of this market is H.323

• Video Over IP– Well over 95% of this market is H.323 based

– From the perspective of a service provider trying to deploy a service “there really is no other business in town”

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

The Role of a Video Conferencing The Role of a Video Conferencing Service ProviderService Provider

• To Emulate the PSTN in almost every way while adding Video.

• To bridge the uncommon technologies• To overlay the basic service with additional

value-added features

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Glowpoint – A H.323 Service EnablerGlowpoint – A H.323 Service Enabler

• Superior Video Quality• Scaleable• Reliable (99.999%) Network• Domestic & International Points of

Presence (POPs)• Multipoint Service• Gateway to ISDN• Network Management• Easily adaptable to most existing

systems• Cost Effective• Puts the intelligence in the network,

where it belongs• Equipment agnostic

• Feature Rich

– Video Operator Assistance

– Call forwarding

– Send All Calls (SAC)

– Streaming

– Network statistics

– Custom Billing

– Video Mail (Future)

– Call Center (Future)

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Glowpoint Backbone POPsGlowpoint Backbone POPs

To San Jose

Philadelphia

New York

Boston

Boston

New York / New Jersey

Atlanta

Chicago

Orlando

Los Angeles

Denver

Seattle

Washington DC

Dallas

San Jose

Toronto

Asia

U.K.

ASIATokyo

London

EUROPE

To New York

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Service Delivery OptionsService Delivery Options Access Methods

– T1– SDSL (where available)– ATM (UK)

Off-Net Access– H.320/H.323 Gateway– MCU– Peering with Partner Networks

• Internap• Broadband Collaborative (Canada)• Videnet (Internet 2)• More in the works

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Everybody is asking…Everybody is asking…Does Anybody really want it…Does Anybody really want it…

• Firewall traversal

• Encryption

• Last Mile Queuing

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Enterprise Integration StrategiesEnterprise Integration Strategies

Glowpoint’s Approach Policy is to not compromise the integrity of

the customers’ security policy and respect their security needs.

Glowpoint does not manage firewalls

2 Methods of Integration Video DMZ Video Transport Server Solution

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Enterprise Integration StrategiesEnterprise Integration Strategies

• Video DMZ– creates a common, secure point between Glowpoint and a

private network on a per LAN basis

– gives the flexibility of accessing the video endpoints without having them reside inside the private network

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Enterprise Integration StrategiesEnterprise Integration Strategies

• Video Transport Server Solution– Utilizes Tunneling Technology

– Preferred means of traversing firewalls

– Application specific device that requires no change in the customer network

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Privacy – SecurityPrivacy – Security

• Access-lists throughout network prevents unauthorized use of network for anything but Video

• All Network devices can only be accessed via encrypted Shells

• Encryption is available to customer where required

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Key Components for High Key Components for High Quality Video CallsQuality Video Calls

• Minimal Packet Loss – Less than 0.5%

• Low Latency– Relevant to international routes

– Tolerable up to 180ms

• Minimal Jitter– Less than 30ms

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Ensuring Optimal Network Ensuring Optimal Network PerformancePerformance

• State-of-the-art application specific hardware to generate test data

• stratum 1 clocks off of CDMA/GPS timing sources

• Performance on a per-link basis is available in near real-time for customer portal

• NOC uses Real-Time graphs to identify customer issues.

• Threshold alerting in NMS provides proactive route manipulation when problems arise

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Where Videoconferencing Where Videoconferencing needs to go in the futureneeds to go in the future

• Service Interoperability-Gatekeeper interoperability-Service provider transparency

• Network Interoperability-Peering

• Vendor Interoperability-Latest Standards Compliance-Interoperability

H.323 Forum – November 2002 – New York, NY, USA

Sponsored in part by:

Some words of praiseSome words of praise

Network World “We were impressed with the state of the IP

videoconferencing services industry. The maturity of Wire One's Glowpoint service was clear in this study; in the near future, at least, other companies will find it difficult to match the reliability, efficiency and feature set that Wire One has developed.”

Christine Perey,

Principal for Network World’s Global

Test Alliance, January, 2002