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Chapter 3 Project Management DISCUSSION QUESTIONS 1. Software is an essential element for successful management of complex projects. It can provide information on completion performance of critical activities, highlight activities that need additional resources, and suggest the project duration that will minimize costs. However, whether projects are large or small, the people who manage them or perform the activities will ultimately determine the outcome of the project. The project manager must have the ability to coalesce a diverse group of people into an effective team. The organization of the firm must also be conducive to cross-functional inputs. 2. This question is best used when it is given as an assignment prior to class. Responses will vary, but rely on the students with some business experience. The projects do not have to be large ones. Stories in the headlines include natural disasters (earthquakes, fires, tornadoes, and hurricanes), cleanup of oil spills, and delays in the introduction of new products. 3. This question is best used when it is given as an assignment before class so that the students will have a chance to think about it before discussion. Most everyone should be able to describe some project they have been a part of. Common ones include preparing a high-school yearbook, planning a major party, building a new home, and organizing a banquet for a club or student group. Take time to elicit examples of activities and their interrelatedness. Press the students for the reasons behind their rating of the project manager. If the student is the project manager, ask the student what s/he
Transcript

Chapter

3 Project Management

DISCUSSION QUESTIONS

1. Software is an essential element for successful management of complex projects. It can provide information on completion performance of critical activities, highlight activities that need additional resources, and suggest the project duration that will minimize costs. However, whether projects are large or small, the people who manage them or perform the activities will ultimately determine the outcome of the project. The project manager must have the ability to coalesce a diverse group of people into an effective team. The organization of the firm must also be conducive to cross-functional inputs.

2. This question is best used when it is given as an assignment prior to class. Responses will vary, but rely on the students with some business experience. The projects do not have to be large ones. Stories in the headlines include natural disasters (earthquakes, fires, tornadoes, and hurricanes), cleanup of oil spills, and delays in the introduction of new products.

3. This question is best used when it is given as an assignment before class so that the students will have a chance to think about it before discussion. Most everyone should be able to describe some project they have been a part of. Common ones include preparing a high-school yearbook, planning a major party, building a new home, and organizing a banquet for a club or student group. Take time to elicit examples of activities and their interrelatedness. Press the students for the reasons behind their rating of the project manager. If the student is the project manager, ask the student what s/he thinks are positive attributes for a project manager in such an example.

Project Management CHAPTER 3 29

PROBLEMS

1. a.AON network diagram

D 2

B E G 4 1 3

Start

A F H J 2 8 5 7

Finish

C I 5 4

b. The critical path is ACFHJ with a completion time of 27 days.

c.

Activity A B C D E F G H IJ

Duration 2 4 5 2 1 8 3 5 47

EarliestLatest Start Start0 0 2 3 2 2 6 15 6 16 7 7 8 17 15 15 15 16 20 20

Earliest Finish2 6 7 8 7 15 11 20 19 27

Latest Total Finish Slack2 0 7 1 7 0 17 9 17 10 15 0 20 9 20 0 20 1 27 0

On Critical Path?Yes No Yes No No Yes No Yes No Yes

d. Free slacks: activity G has 9 days; activity H has zero days; and activity I has 1 day.

2. a.AON diagram

BF23

DAEStart744Finish

CG45

b.The critical path is ACDEG with a completion time of 24 days.

Gantt ChartA B C D E F G H010203040TimeCriticalActivity time of noncritical taskTotal Activity Slack30 PART 1 Using Operations to Compete

Activity A B C D E FG

Duration 7 2 4 4 4 35

EarliestLatest Start Start0 0 7 9 7 7 11 11 15 15 19 211919

Earliest Finish7 9 11 15 19 2224

Latest

FinishSlack 7 0112 110 150 190 242240

On Critical Path? Yes No Yes Yes Yes NoYes

c. The free slacks for all activities in days are: A(0); B(2); C(0); D(0); E(0); F(2); and G(0).

3. a.AON diagram

FinishA C 4 5

DFHStart1547

B E G 10 12 8

b.The critical path is BEGH with a completion time of 37 weeks.

Results Solver - Project Management: Single Time Estimate

Project time37

Total EarlyEarlyLateLateActivityActivity StartFinishStartFinishSlack

A04262 B0 100 100 C496 112 D 10 25 11 261 E 10 22 10 220 F 25 29 26 301 G 22 30 22 30 0 H 30 37 30 370

Project Management CHAPTER 3 31

4. a.AON diagram

A 3

B 4

Start

C 5

D 4

E 7

G 4

F 2

H 6

I 4

J 3

Finish

K 3

b.The critical path is AEGI with a completion time of 18 days.

Activity A B C D E F G H I JK

Duration 3 4 5 4 7 2 4 6 4 33

EarliestLatest Start Start0 0 0 3 0 2 0 3 3 3 5 7 10 10 7 9 14 14 14 151315

Earliest Finish3 4 5 4 10 7 14 13 18 1716

Latest Total Finish Slack3 0 7 3 7 2 7 3 10 0 9 2 14 0 15 2 18 0 18 1182

On Critical Path? Yes No No No Yes No Yes No Yes NoNo

32 PART 1 Using Operations to Compete

5. a.The AON network is:

StartFinishES ID EF 11 C 20LS DUR LF 11 9 20 0 A 4 4 B 11 20 F 30 30 G 41 0 4 4 4 7 11 20 10 30 30 11 4111 D 14 14 E 28 13 3 16 16 14 30b.Activity slacks for the project:

Start ActivityEarliestLatest

Finish EarliestLatest

TotalCritical Slack Path?

A 0 0 4 4 0 Yes B 4 4 11 11 0 Yes C 11 11 20 20 0 Yes D 11 13 14 16 2 No E 14 16 28 30 2 No F 20 20 30 30 0 Yes G 30 30 41 41 0 Yes

Critical path is ABCFG, and the project completion date is week 41.

c.Free slacks: activity D has zero weeks and activity E has 2 weeks.

Project Management CHAPTER 3 33

6. a.The AON diagram is:

Start

0 A 4 6 4 10

4 D 7 ES ID EF 10 3 13 LS DUR LF

0 B 3 0 3 3

3E 9Finish 369

0 C 57F 11

45913 4 17

9 G 17 17 H 29 9 8 17 17 12 29

b.The critical path is: BEGH, which takes 29 weeks. c.The total slack for activity A = 10 4 = 6 weeks.The total slack for activity D = 13 7 = 6 weeks.

d.If A takes 5 weeks, then D will have 10 5 = 5 weeks slack. e.Activity F has the most free slack at 6 weeks.

7. Web Ventures Inc.

ActivityOptimistic (a)

Most Likely (m)

Pessimistic (b)

Activity Statistics

Expected TimeVariance (te ) (2 )

A381997.11 B 12 1518 151.00 C261675.44 D 4 9 20 10 7.11 E 1 4 7 41.00

a.te A348196 54 6 9 days teB 12415186 90 6 15 days teC 246166 42 6 7 days teD 449206 60 6 10 days teE 14476 24 6 4 days

34 PART 1 Using Operations to Compete

b.2 A19362 7.11

2B 181262 1.00 2C 16262 5.44 2D 20462 7.11 2E 7162 1.00

8. a.The expected activity times (in days) are:

Activity

A B C D E

Optimistic

5 4 5 2 4

Most Likely

8 8 6 4 7

Pessimisticte2 11 8.00 1.00 11 7.83 1.36

7 6.00 0.11 6 4.00 0.44107.001.00

PathTotal Expected Time AC 8 + 6 = 14.00ADE 8 + 4 + 7 = 19.00 BE 7.83 + 7 = 14.83

The critical path is ADE because it has the longest time duration. The expected completion time is 19 days.

2b.z T TE

Where T = 21 days, TE = 19 days, and the sum of the variances for critical path ADE is (1.00 + 0.44 + 1.00) = 2.44.

z 1.2821192

2.441.562

Assuming the normal distribution applies (which is questionable for a sample of three activities), we use the table for the normal probability distribution. Given z = 1.28, the probability that the project can be completed in 21 days is 0.8997, or about 90%.

c. Because the normal distribution is symmetrical, the probability the project can be completed in 17 days is (1 0. 8997) = 0. 1003, or about 10%.

Project Management CHAPTER 3 35

29. z T TE

Where T = 20 weeks, TE = (5.5 + 9.0 + 4.5) = 19 weeks, and the sum of the variances for critical path BFG is (0.69 + 2.78 + 0.69) = 4.16.

191z 204.16 2.0396 0.4903

Assuming the normal distribution applies, we use the table for the normal probability distribution. Given z = 0.49, the probability for activities BFG taking longer than 20 weeks is (1 0.6879), or 31.21%.

10. a.The AON diagram is:

0A55C78E 12

45992 1111 4 15

ES ID EF

LS DUR LF

StartFinish

0 B 3 3 D 8 8 F 15 0 3 3 3 5 8 8 7 15

b. Critical path is BDF. Expected duration of the project is 15 weeks.

c. Activity slacks for the project are:

Start ActivityEarliestLatest

Finish EarliestLatest

TotalCritical Slack Path?

A 0 4 5 9 4 No B 0 0 3 3 0 Yes C 5 9 7 11 4 No D 3 3 8 8 0 Yes E 8 11 12 15 3 No F 8 8 15 15 0 Yes

36 PART 1 Using Operations to Compete

11. Bluebird University. Calculation of activity statistics (in days):

The AON diagram is:

FinishA D G J 6.83 17.33 7.5 4

Start

B E I 8.33 10 11.5

C F H 4 4 7

The critical path is ADGI, and the expected completion time is 43.17 days.

T = 47 days, TE = 43.17 days, and the sum of the variances for the critical activities is: (0.25 + 5.44 + 0.69 + 2.25) = 8.63.

z 1.30T TE4743.173.83

28.632.94

Assuming the normal distribution applies, we use the table for the normal probability distribution. Given z = 1.30, the probability that activities ADGI can be completed in 47 days or less is 0.9032.

Project Management CHAPTER 3 37

12.

7C 14 ES ID EF7 7 14 LS DUR LF

0 A 7 14 F 15 15 H 18 0 7 7 14 1 15 15 3 18

Start

7D 13

76 13

Finish

0 B 12 13 G 16 16 I 18 0 12 12 13 3 16 16 2 18

12 E 13 12 1 13

Crash TrialActivity0

1A, G

2C, G

3B, H

Resulting Critical Path ACFH ADGI BEGI ACFH BEGI ACFH ADFH BEGI ACFH ADFH ADGIBEGI

Time Reduction (weeks)

1

1

1

Project

Duration Crash (weeks) Cost180

17$400

16$450

15$600

Total crash costs = $1450

To use OM Explorer for this problem, you need to modify the input data a little. The problem already gives the cost to crash per week for each activity. Since OM Explorer assumes it must calculate these values, multiply the number of weeks the

38 PART 1 Using Operations to Compete

activity can be crashed by the cost per week given in the problem statement. The input sheet and the resulting crash schedule should look like the exhibits below.

NOTE: For the Crash Costs Excel DID divide the entered per week $ by number of allowable days. Thus it crashed B and A first, then kept crashing B. The Solver solution does NOT match the (correct) manual solution

Project Management CHAPTER 3 39

13. a.The AON diagram is:

5 C 7 6 2 8

0 A 513 F 15

15619 2 21

ES ID EF

LS DUR LF

Start

8E 13

85 13

Finish

0 B 5 5 D 8 13 G 16 16 H 21 0 5 5 5 3 8 13 3 16 16 5 21

The critical path is BDEGH, and the project duration is 21 days.

b.Direct cost and time data for the activities:

Activity A B C D E F GH

Crash Cost/Day 200 600 300 500 150 1000

200

Maximum Crash Time (days) 1 2 1 1 2 1 02

A summary of the cost analysis follows. The recommended completion date is day 17 by crashing activity E by 2 days and activity H by 2 days.

Crash Trial Activity0 1 E2H

Resulting Critical Paths BDEGH BDEGHBDEGH

Reduc-ProjectCosts tion Duration Last(days)(days)Trial 21 $7,500219$7,500

217$7,800

CrashTotal Cost IndirectAddedCosts $5,250$300$4,750

$400$4,250

Total Penalty Costs $700 $500$300

Total Project Costs $13,450 $13,050$12,750

Further reductions will cost more than the savings in indirect costs and penalties.

c.The critical path is BDEGH for minimum cost schedule..

40 PART 1 Using Operations to Compete

14.

a.The critical path at the start is B-D-F at a duration of 18 weeks. We proceed as follows: (1) Crash Activity B to its maximum reduction because it is the cheapest activity on the critical path to crash per week and costs less than $2,800, the sum of the indirect and penalty costs. The savings is $3,600. The critical path is still B-D-F at a length of 16 weeks. (2) Reduce Activity D by 3 weeks for an additional savings of $2,400. The critical path is still B-D-F at a duration of 13 weeks. No further reductions will lower total costs because the cost to crash the other activities (that is, Activity F) exceeds the potential reduction in indirect costs. Therefore, the minimum-cost schedule is 13 weeks.b.The normal direct cost is $31,000, the normal indirect costs are $28,800, the penalty costs are $7,200, and the total for the normal schedule is $67,000. The cost for the schedule in part a is $31,000 + $8,000 (crash costs) + $20,800 (indirect costs) + $1200 (penalty) = $61,000. The total savings is $6,000.

15.

a.The shortest project duration time would be 7 weeks, using the crash times. b.Since the normal project time is 12 weeks, the total normal direct cost is$56,000. There would also be indirect costs of $120,000 over the 12-week period. The penalty cost would be $30,000 for the three weeks past week 9. The grand total is $206,000.c.The minimum-cost schedule would take 9 weeks. This can be found in the following way: (1) the starting critical path is A-C-E-F at 12 weeks. Since Activity A is the cheapest to crash per week, crash it one week for an additional cost of $3000. The savings is $10,000 (indirect costs) + $10,000 (penalty costs) - $3,000 = $17,000. The project duration is now 11 weeks. (2) Since Activity A cannot be crashed further, the next cheapest activity to crash that is on the critical path is Activity F. Crash F for its maximum of two weeks at an additional cost of $10,000. The savings would be $20,000 (indirect costs) + $20,000 (penalty costs) - $10,000 = $30,000.

The critical path is now 9 weeks in duration. Since the penalty costs are zero for further reductions, there are no other options to reduce the project time that are less costly than the indirect costs per week. Therefore, we stop.

z 1.20Project Management CHAPTER 3 41

16. Gumball Foods

a.Calculation of the activity statistics:

Activity A B C D E F GH

Expected Time 48 10 2 5 4 12

Variance 0.44 1.00 2.77 0.11 2.77 0.00 0.000.00

The AON diagram for the hiring project is:

0 A 4 4 D 6 6 G 7 7 4 11 11 2 13 13 1 14

Start

0B88E 1314 H 16

18995 1414 2 16

Finish

0 C 10 10 F 14 ES ID EF 0 10 10 10 4 14 LS DUR LF

b.

c.

The critical path is CFH and the project is expected to take 16 weeks. T TE1416222.771.66

Using the normal distribution table, the probability that the project can be completed in only 14 weeks is (1 0.8849) or 0.1151.

No additional expenditures are recommended. Reducing activity A would not help because it is not on the critical path. Reducing activity B would not shorten the project by two weeks because it is also not on the critical path, and even if it were, it would cost more than the lease costs for two weeks.

42 PART 1 Using Operations to Compete

17. An AON diagram using the Alternative 1 (or normal) times follows.

D 9

A E G 12 12 8

Start

BFHFinish 13 8 2

C I 18 4

The critical path is ADG, and the project duration is 29 days. Direct cost and time data:

Activity A B C D E F G H I

Cost analysis for the project:

Crash Cost/Day $600.00112.50 750.00 250.00 225.00 350.00 200.00 200.00900.00

Maximum Crash Time (days) 1 4 2 4 2 1 2 12

Crash TrialActivity0

1G

2D

3D, H

Resulting Critical Path ADG

ADG

ADG AEH

ADG AEH

Time Reduction (weeks)

2

1

1

Project

Duration Crash (weeks) Cost29

27400

26250

25450

The total cost for this project is:

$13,050 + $400 + $250 + $450 = $14,150.00 The activity times with crashing are:A: 12B: 13C: 18D: 7E: 12 F: 8G: 6H: 1I: 4

Project Management CHAPTER 3 43

18. Sculptures International

a.The AON diagram for this project is:

0 A 4 4 C 7 0 4 4 4 3 7

Start

7E 10

73 10

Finish

0 B 1 1 D 3 4 1 5 5 2 7

b.The critical path is ACE, and the project duration is 10 days.

c.Activity AB C D

E

Activity Slack 05 1 = 4 07 3 = 4

0

19. Reliable Garage

a.The AON diagram is:

Finish12 D 17 17 5 22

Start

0 A 22 B 88 C 1212 E 1922 H 25

02226884 1215 7 2222 3 25

12 F 17 17 G 22 12 5 17 17 5 22

44 PART 1 Using Operations to Compete

b.Critical Path is ABCFGH, and the duration is 25 days.

c.Activity A

B C D E F GH

Activity Slack

0 0 022 17 = 5 22 19 = 3 0 0 0

20. a.

The AON diagram for the hiring project is shown below.

DIKA C F 10 9 13Start5611FinishB G H 11 5 10E J 8 9b. The critical path is BCGHJK, and the expected project duration is 55 days.

21. a. Calculation of the activity statistics:

Project Management CHAPTER 3 45

The AON diagram for the advertising campaign is shown below.

20 G 23 23 I 27 23 3 26 32.33 4 36.33

0B99D 11

99 1818 2 20

20 F 2626 H 31

20 6 2626 5 31

31 J 36.33

31 5.3336.33

Finish

Start

0 A 1010 E 20

0 10 1010 10 20

31 K 33

34.33 2 36.33

0 C 8 2 8 10

b.

c.

The critical path is AEFHJ, the expected project duration is 36.33 days, and the sum of the variances of the critical path activities is(0.44 + 0.44 + 0.11 + 1.00 + 0.44) 2.43

z1.07T TE 3836.33 1.67 2 2.43 1.56

The probability that the project will take more than 38 days is 1 0.8577 or 0.1423

2276The path AEGHJ has a duration of 33.33 weeks with variance of 2.76. Therefore, z T TE 36.33 . 33.33 1.81

The probability that the path AEGHJ exceeds 36.33 weeks is 1 0.9649, or 0.0351.

46 PART 1 Using Operations to Compete

22. Michaelson Construction. One of many possible arrangements for the project activities is shown below:

UQN

PTJ

BFGHIDOCRAL

MVX

W

E

U Q Window Siding

S

K

N OutsidePrinting

P T Roof Doors

J KitchenCabinets

B F G H Building Foundation Framing HVACPermit

ID Insulation DryWall

O C R Interior Carpets and FinalPainting FlooringTrim

A ApplianceInstallation

L Moving-in

E ElectricalWiring

M Rough-inPlumbing

V BathFixtures

W LawnSprinkler

X Landscaping

S Sidewalks

K LightingFixtures

Project Management CHAPTER 3 47

YCCID2BLOBloodLicensewedding partyplanningFinishVNAHCCIPKMJQDDED1D3D4ZSBBWEERFCOG YD2XUTBLAAVNAerveNewspaperAnnouncementsrchannouncementHHoneymoonRegister InvitationsPfor china mailed PhotographerK M Caterer MenuJQDD Guest Reception DancelisthallbandE D1 D3 D4 Z S BB W EE Establish Wedding Bride's Groom's Rehearsal Bachelor Bride's Wedding Thank-youbudgetdressmother's mother'spartynervous ceremony notesRdressdressbreakdown RingsFCFlowersColorsOrdercake, mintsG Select Bridesmaids Gifts forbridesmaids dressesXUT Select Ushers TuxedosgroomsmenAA PrenuptialtestsagreementStartRes chuStart Accept proposal23. Will, Bea Wright-Bach Wedding One of many possible arrangements for the project activities is shown.

DHLP48 PART 1 Using Operations to Compete

23. a.AON diagram

F 4

CGKN A2 6 3 43StartB5235Finish 4 EI M O3121

J 4

Activity slacks for the project:Results Solver - Project Budgeting

Project time25Project Budget$2,125

Total EarlyEarlyLateLateActivityActivity StartFinishStartFinishSlack

A 0 3 2 5 2 B 0 4 0 4 0 C 3 5 5 7 2 D 4 9 4 9 0 E 4 7 7 10 3 F 9 13 9 13 0 G 5 11 7 13 2 H 9 11 15 17 6 I 7 8 13 14 6 J 9 13 10 14 1 K 13 16 13 16 0 L 11 14 17 20 6 M 13 15 14 16 1 N 16 20 16 20 0 O 15 16 19 20 4 P 20 25 20 25 0

The critical path is BDFKNP, and the expected completion time is 25 days.

Project Management CHAPTER 3 49

b. Project cost with the earliest start time for each activity:

Results

Solver - Project Budgeting

Project

Project time25Budget$ 2,125

Period TotalABCDEFGHIJKLMNOP 170.83 33.33 37.502 70.83 33.33 37.50 3 70.83 33.33 37.50

4 100.00 5 147.50 6 97.50 7 97.50 8 147.50947.50

37.50 62.50

62.50 35.0050.00 35.0050.00 35.0050.00 35.0035.00

12.50 12.5012.50100.00

12.50

10 106.25 11 106.25

12118.75

13118.75

50.00 12.50 25.0018.75

50.00 12.50 25.0018.7550.0 50.0018.75050.050.0018.750

50.0 50.0 50.0 14150.00000

15100.00

16250.00

50.0 50.0 0 050.0200.000

43.7 1743.75543.7 1843.75543.7 1943.75543.7 2043.75530.0 2130.00030.0 2230.00030.0 2330.00030.0 2430.00030.0 2530.000

50 PART 1 Using Operations to Compete

Project cost with the latest start times for each activity:

Results

Solver - Project Budgeting

Project time25Project Budget $ 2,125

Period TotalABCDEFGHIJKLMNOP 137.50 37.50237.5037.50 370.83 33.33 37.50 470.83 33.33 37.50568.33 33.3335.00

6 97.50 7 97.50 8 97.50 9 97.50 10 112.50 11 81.25 12 81.25 13 81.25 14 168.7515100.00

62.50 35.00 62.50 35.00 35.0035.00

50.00 12.50 50.00 12.50 50.00 50.00 12.50 50.00 12.5050.00 12.50

50.00 12.50

18.75 18.75 18.75100.00 18.75 50.00

50.0050.00

16125.00

1768.75

25.0050.0050.00

25.0043.75

18 93.75 19 93.75 20 293.75 21 30.00 22 30.00 23 30.00 24 30.002530.00

50.00 43.75 50.00 43.7550.0043.75 200.00

30.00 30.00 30.00 30.0030.00

Project Management CHAPTER 3 51

Cost by day is plotted for Early Start and Late Start Schedules.

OM Explorer Solver - Project Budgeting

Cost by Period 350

300

250

Cost200

150

100

50

0

123456789 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Period

Early StartLate start

These two plots indicate the patterns of cash flow associated with the two different project schedules. Management can select the schedule that fits better with its financial status. Notice that the latest start dates delay cash flow requirements to the later time periods of the project.

CASE: THE PERT STUDEBAKER *

A. Synopsis

The owner of the Roberts Auto Sales and Service Company is interested in restoring a 1963 Studebaker Avanti for advertising a new restoration business she wants to start. The restoration project involves 22 activities and needs to be completed in 45 days so that the car can be displayed in an auto show. The owner wants an assessment of how the restoration business fits with the other businesses the company engages in, a report on the activities that need to be completed and their interrelationships, an assessment of whether the project can be completed on time, and a budget.

B. Purpose

This case provides enough data for the student to develop a PERT/CPM network for a project involving 22 activities. With this case, the class can:

* This case was prepared by Dr. Sue Perrott Siferd, Arizona State University, as a basis for classroom discussion.

52 PART 1 Using Operations to Compete

Discuss how well a new market segment can be satisfied with an existing operation. Gain experience in identifying the relationships between activities in a large project. Relate cost to the development of a project.

C. Analysis

1. The restoration business, although entailing much of the skills and resources needed for the other market segments the company serves, needs to be evaluated carefully before making a commitment. Currently, the company has three car dealerships, two auto parts stores, one body/paint shop, and one auto storage yard. These operations would be useful for the restoration business. However, the nature of the markets served by these operations is not made explicit in the case. Some questions come to mind:a. Are the auto parts stores equipped to provide customers with one-of-a-kind parts? Restoration parts are hard to find and require access and familiarity with different information systems.b. Does the body/paint shop have the ability to do custom, high-quality work, with restoration of rusty parts, or is it a high-volume operation with minimal capability to restore any car to its original condition?c. Does the machine shop have the capability to machine one part at a time to unique specifications if the restoration part cannot be purchased from a supplier?d. How useful will the salvage yard be for the restoration business? There must be a broad mix of vintage age autos in the yard in order to support the new business. The competitive priorities for the restoration business most likely will be high-performance quality and customization in a low-volume environment. It would seem that these competitive priorities could conflict with other market segments the company serves.

2. The project activities and the precedence relationships are given in TN.1.

3. A PERT/CPM diagram is shown in TN.2. The latest finish data are set for 45 days from present, which would be the day before the car must be in the show. The critical path is ABTV, and the expected project duration is 41 days. The slack of each event along the critical path is 4 days, suggesting no problem in completing the project on time.

4. A project budget is shown in TN.3.

5. A cash-flow report is shown in TN.4. It is aggregated by weekly time periods. If an activity is scheduled to start in the middle of a week, the total cost is prorated for that week and following weeks. If MS Project is used for this analysis, the calendar date the students use for the start of the project may affect the weeks in whichcertain costs may accrue. Also, MS Project assumes a five-day workweek as a default. From TN.4 it appears that there is a cash flow problem in week 4 because the cash required exceeds $1,700. To resolve the problem Activity S, paint car, could be scheduled to

Project Management CHAPTER 3 53

start later so that it is completed the following week, thereby pushing some cost to week

D. Recommendations The owner should:1. Carefully evaluate the potential conflicts of competitive priorities for the new restoration business.

2. Monitor the critical path of ABTV, although there is slack.

3. Monitor the budget even though there is ample room for unexpected contingencies.

E. Teaching Suggestions

This case should be an overnight assignment so that the students have the opportunity to think through the construction of the PERT/CPM diagram. This is not a difficult assignment, even though there are 22 activities. If used for discussion in class, it should be discussed after the PERT/CPM approach has been addressed in a previous class. Alternatively, the case could be used as a written assignment with no debriefing during class.The discussion should begin with the potential conflicts with competitive priorities so that the class understands the strategic implications of the new restoration business. There is not enough information in the case to make a definitive conclusion, so the emphasis should be on the potential for conflicts and the need to do some serious exploration.The discussion can then turn to the network diagram and the conclusions. See Exhibits TN.2 and TN.3 for suggestions.

F. Board Plan

Unique Tasks for Restoration Business Find parts no longer madeManufacture unique parts Low volumesCustom body work Custom paint workNew information system

Competitive Priorities High-performance designCustomization

54 PART 1 Using Operations to Compete

EXHIBIT TN.1

Table of Tasks

Task

AOrder all needed material and parts BReceive upholstery materialCReceive windshield

DReceive carburetor and oil pump ERemove chrome from bodyFRemove body from frame GGet fenders repairedHRepair the doors, trunk, and hood IPull engine from chassisJRemove rust from frame

KHave valves reground in engine LReplace carburetor and oil pump M Get the chrome parts rechromed NReinstall engineOPut doors, hood, and trunk back on frame PGet transmission rebuilt and replace brake QReplace windshieldRPut fenders back on SGet car paintedTReupholster interior of car UPut chrome back onVPull car to Studebaker show in Springfield, Missouri

Immediate TimePredecessors 2 days None30 days A 10 days A 7 days A1 dayNone 1 day E4 daysF 6 daysF 1 day F 3 days I 5 days I 1 day D, I 3 daysE1 dayK, L 1 day H, J 4 daysN, O 1 day C 1 day G, P 4 days Q, R 7 days B, S 1 day M, S2 daysT, U

2 D 925 1 26FinishEXHIBIT TN.2PERT/CPM Network2 B 32 32 T 39 6 30 36 36 7 430 A 2 2 C 12 12 Q 13 4 2 6 21 10 31 31 1 3218 7 25 9 L 10 16 S 20 32 4 3610 N 11 26 1 273 K 821 5 26Start2 I 320 1 2111 P 1539 V 41 3 J 627 4 3143 2 45 23 3 261 F 22 H 819 1 2020 6 268 O 926 1 27 20 U 21 42 1 432 G 6 15 R 16 27 4 31 31 1 320 E 1 1 M 4 18 1 19 39 3 42Project Management CHAPTER 3 55

EXHIBIT TN.3

Project Budget for The PERT Studebaker

Task A B C D E F G H I J K L M N O P Q R S T U VTotal Cost

Estimated Cost $100250 130 180 50 150 200 300 50 300 500 50 150 150 80 700 70 601,700 1,200 50 500$6,920

56 PART 1 Using Operations to Compete

EXHIBIT TN.4

Cash Flow Report for The Pert Studebaker

1

2

3

4

5

6

7

8

9

Total

Start

A

Order needed material and parts

$100.00

$100.00

B

Receive upholstery material for seatcovers

$25.00

$41.67

$41.67

$41.67

$41.67

$41.67

$16.67

$250.02

C

Receive windshield

$39.00

$65.00

$26.00

$130.00

D

Receive carburetor and oil pump

$77.14

$102.86

$180.00

E

Remove chrome from body

$50.00

$50.00

F

Remove body from frame

$150.00

$150.00

G

Fenders repaired by body shop

$150.00

$50.00

$200.00

H

Repair doors, trunk, hood

$150.00

$150.00

$300.00

I

Pull engine from chassis

$50.00

$50.00

J

Remove rust from frame

$200.00

$100.00

$300.00

K

Regrind engine valves

$200.00

$300.00

$500.00

L

Replace carburetor and oil pump

$50.00

$50.00

M

Rechrome the chrome parts

$150.00

$150.00

N

Reinstall engine

$150.00

$150.00

O

Put doors, hood, and trunk on frame

$80.00

$80.00

P

Rebuild transmission and replace brakes

$700.00

$700.00

Q

Replace windshield

$70.00

$70.00

R

Put fenders back on

$60.00

$60.00

S

Paint car

$1,700.00

$1,700.00

T

Reupholster interior

$514.29

$685.71

$1,200.00

U

Put chrome back on

$50.00

$50.00

V

Pull car to Studebaker show

$250.00

$250.00

$500.00

Finish

Total

$1,341.14

$939.53

$987.67

$1,801.67

$91.67

$41.67

$530.96

$935.71

$250.00

$6,920.02


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