Operational ExcellenceQuality and Customer Experience
Product Lifecycle Management
Operational ExcellenceQuality and Customer Experience
Today: The Product Life Cycle
Initial product certification
Sold
InstalledIn use
Serviced
Inspected
Repaired
Remanufactured
Serviced
Maintenance & Operational Status ?Standards Compliance?Design Changes & Criteria?Regulatory Requirements?
Functionally Tested
No formal industry standard to cover this complete scope
Operational ExcellenceQuality and Customer Experience
TG ChargeTo form a task group (TG7) to create a life-cycle management system document for use in conjunction with products and/or standards used in the oil and gas industry. The document should provide the means of identifying the continued compliance of a product to its original and/or current manufacturing and design requirements and the ability to demonstrate product compliance to original and/or current product standards and industry/product-specific technical and regulatory requirements throughout the product lifecycle.
Operational ExcellenceQuality and Customer Experience
Current TG ParticipationUsersAnadarkoBPChevronExxonMobilHessNon-membersAPIBSEE
ManufacturersBaker HughesCameronFMCGEHalliburtonNorris RodsSchlumbergerWeatherfordWoodco USA
Operational ExcellenceQuality and Customer Experience
Overview of LCM document
• Based on Q1 and Q2 QMS requirements and structure
• Defines the Lifecycle management process not product specific requirements
• Product specific requirements are specified by equipment manufacturers, product standards, regulatory requirements, etc.
Operational ExcellenceQuality and Customer Experience
Structure of document • Three options for structure of document:
– All requirement are fully contained in the LCM document
– Where requirements are identical to Q1 and Q2 reference those requirements would be referenced.
– Only include LCM requirements and require a Q1 or Q2 QMS
Operational ExcellenceQuality and Customer Experience
Current features of Document• Specific LCM requirements are defined in the LCMP
and product definition based on Industry standards, OEM and regulatory requirements
• 5 product status levels, two levels require monogram• Product definition specifies requirements for product• LCMP defines execution requirements for product
maintenance
Operational ExcellenceQuality and Customer Experience
Product Status levelsPS1
PS2
PS3
PS4
PS5
Originally monogrammed product X XMeet OPD and current editions of applicable industry standards XMeet OPD and original Industry standards XMeet OPD or revised OPD X XMeet documented technical requirements XManufacturing records * Xa X X XTraceability * Xa X X XOperational history * * X X XR&M history * * X X X
• – Not required initially but requirements shall be included in LCMPa - Records only required for current configuration once in LCM
Operational ExcellenceQuality and Customer Experience
Path Forward• Continue to develop the requirements around LCM • Identify QMS requirements associated with LCM• Determine the level of differences in LCM
requirements relative to Q1 and Q2.• Determine final structure of requirements