PROFESSIONAL TRAINING PROVIDER MINISTRY OF FINANCE (Registration No: 357-02024198 HUMAN RESOURCES...

PROFESSIONAL PROFESSIONAL TRAINING PROVIDERTRAINING PROVIDER

MINISTRY OF FINANCE MINISTRY OF FINANCE (Registration No: 357-02024198(Registration No: 357-02024198

HUMAN RESOURCES HUMAN RESOURCES DEVELOPMENT FUND DEVELOPMENT FUND

(HRDF)Registration No: 1392(HRDF)Registration No: 1392

TRAINING PROGRAMME LISTTRAINING PROGRAMME LIST

NO TRAINING PROGRAMME COURSE DURATION (DAYS)

EXCELLENT MANAGEMENT

1 Perfect Manager 6

2 The 12 Ladders To World Class Performance 2

3 Six Thinking Hats 2

CUSTOMER SERVICE

4 Customer Service Impact 2

5 Customer Relationship Management 2

COMPETENCY SKILLS

6 Professional Image 2

MOTIVATION PROGRAMME

7 Power –Up With NLP ( A Personal Transformation Programme)

2

8 Power-Up With NLP For Managers 2

9 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP

2

10 Making Teamwork Like Quality Circle 2

TRAINING PROGRAMME LISTTRAINING PROGRAMME LIST

NO TRAINING PROGRAMME COURSE DURATION (DAYS)

SALES SKILLS

11 Advance Influencing & Negotiation Skills 2

INCREASE STOCK HANDLING

12 Supply Chain Management 2

PRODUCTIVITY & IMPROVEMENT PROGRAMME

13 Design & Development KPI’s Based Performance Management System

2

14 Blue Ocean Strategy 2

15 Stress Management To Improve Work Performance 2

16 Project Management Principle 3

17 Techniques For Successful Project Management 2

PRODUCTIVITY AND INOVATION

18 5S (Good House Keeping) 2

19 Team Building 3 Days 2 Night

SAFETYSAFETY

20 Occupational First Aid Skills & CPR 2

HUMAN RESOURCE

21 Misconduct in Employment & Conducting A Domestic Inquiry 2

TRAINING PROGRAMMETRAINING PROGRAMME FEESFEES

TRAINING PROGRAMME FEESTRAINING PROGRAMME FEES

NO TRAINING PROGRAMME

COURSE DURATION

(DAYS)

PARTICIPANT FEES(RM)

PERDAY / PER PAX

1 Perfect Manager 6 15 pax (Min) 2,400.00 per pax

2 The 12 Ladders To World Class Performance

2 25 pax (Max) 4,500.00 per day

3 Six Thinking Hats 2 15 pax (Min) 2,000.00 per pax

4 Customer Service Impact 2 25 pax (Max) 3,500.00 per day

5 Customer Relationship Management

2 25 pax (Max) 5,000.00 per day

6 Professional Image 2 25 pax (Max) 3,500.00 per day

7 Power –Up With NLP ( A Personal Transformation Programme)

2 25 pax (Max) 4,500.00 per day

8 Power-Up With NLP For Managers

2 25 pax (Max) 5,000.00 per day

9 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP

2 25 pax (Min) 650.00 per pax

10 Making Teamwork Like Quality Circle

2 25 pax (Max) 4,500.00 per day

TRAINING PROGRAMME FEESTRAINING PROGRAMME FEES

NO TRAINING PROGRAMME

COURSE DURATION

(DAYS)

PARTICIPANT FEES(RM)

PERDAY / PER PAX

11 Advance Influencing & Negotiation Skills

2 15 pax (Min) 1,100.00 per pax

12 Supply Chain Management 2 25 pax (Max) 5,000.00 per day

13 Design & Development KPI’s Based Performance Management System

2 25 pax (Max) 4,500.00 per day

14 Blue Ocean Strategy 2 15 pax (Min) 2,000.00 per pax

15 Stress Management To Improve Work Performance

2 25 pax (Max) 4,500.00 per day

16 Project Management Principle 2 20 pax (Min) 1,800.00 per pax

17 Techniques For Successful Project Management

2 20 pax (Min) 1,500.00 per pax

18 5S (Good House Keeping) 2 25 pax (Max) 4,000.00 per day

19 Occupational First Aid Skills & CPR

2 25 pax (Max) 3,500.00 per day

20 Misconduct in Employment & Conducting A Domestic Inquiry

2 25 pax (Max) 4,000.00 per day

EXCELLENT MANAGEMENT EXCELLENT MANAGEMENT

PERFECT MANAGER SIX THINKING

HATS

KECEMERLANGAN PENGURUSANKECEMERLANGAN PENGURUSAN

PERFECT MANAGERPERFECT MANAGER

PERFECT MANAGERSCOURSE OUTLINECOURSE OUTLINECOMPLETE Perfect Manager ModulesChange ManagementOrganization ManagementMotivationPresentation and Communications SkillsLeadership SkillsEducation and Knowledge ManagementTeam Building, Effective Financial Analytical Skills

MODULESMODULES DESCRIPTIONDESCRIPTION

Module 1 Change Management-The Mandatory Pathway to Excellence

Module 2 Organization Management – The Nuts and Bolts of Management

Module 3 Motivation - Going the Extra Mile

Module 4 Presentation and Communications Skills - Transforming your objectives into action

Module 5 Module 5: Leadership - Leading With Confidence

Module 6 Module 6: Education and Knowledge Management – Knowledge Is Power

Module 7 Teams – Delegating and Self-Empowering Through Teams

Module 8 Effective Financial Skills – Enhancing Your Financial Intelligence

DURATION 6 DAYSDURATION 6 DAYS

INTRODUCTIONINTRODUCTION

The “Perfect Manager” is directed at people startingup or already in management. They can be first time managers or already involved in management. It is mandatory for the person who wants to further his or her career by mastering the eight essentialcompetencies that every leader should have.

OBJECTIVESOBJECTIVES

Participants will learn:

Effective contemporary management practices Techniques to enhance managerial skillsTo prepare to meet realistic goals and objectivesHow to solve everyday crises that managers faceTo motivate people to achieve optimum performance To out-think and out-flank competitionthe eight competencies of a perfect manager

METHODOLOGYMETHODOLOGY

o 2-day programme, o Screen Projectiono Lecturingo Discussiono Role Play o Presentations

SPECIAL FACILITIESSPECIAL FACILITIES

o LCD Projector o Laptop

Name:Low Pooi Mun

Qualification:F.B.S.C; F. Inst. B. A; F.I.E.M; MCIM; Minst. A.M; MSP Experience:PM, as he is popularly known is a speaker with diverse hands-on experience and a career that spans 35 years in the commercial sector. His unique approach utilizing acronyms in creative ways to enhance audience comprehension and retention during training has earned him international commendation. PM is recognized as ' the guru of the acronym'.

Name:

Anthony P. FernandezAnthony P. Fernandez Qualification:B. Sc.(Hons); NSP; NTP; CDP (HP); MSP Experience:Business Development Director of a major IT company for over 18 years. Consultant trainer for Sales, Technical and Consultancy Certification for Hewlett Packard Asia Pacific from 1996-2003. Made more than 100 working trips out of Malaysia, training in US, Germany, Australia, New Zealand, Hong Kong, India, Philippines, Thailand, Indonesia, Singapore, Malaysia and Bangladesh.

Name:S. Yoga Thevan Qualification:ACMA (UK), MBA (UK), MSP Experience:With fifteen years of Financial Management experience Yoga became a Knowledge Facilitator in 2004. At present, he is extensively enhancing the financial knowledge of S.M.E. Directors who are Govt Grant (SMIDEC) recipients. He is a founding member of MAPS (Malaysian Association of Professional Speakers) and the President-Elect from 2006 till 2008.

TRAINER PROFILE DURATION 6 DAYSDURATION 6 DAYS

THE 12 LADDERS TO THE 12 LADDERS TO WORLD CLASS WORLD CLASS PERFORMANCEPERFORMANCE

THE 12 LADDERS TO WORLD THE 12 LADDERS TO WORLD CLASS PERFORMANCECLASS PERFORMANCEOBJECTIVESOBJECTIVES

This highly participate programme will enable participants at the end of the programme to:

o Identify the importance of measurement in building world class performanceo Identify the different measures on which organisations may be identified as world classo Focus on the measures and targets important to their organisationso Use a scorecard approach to build a strategy for continuous improvement of performanceo Implement a measurement initiative in their organisations.

METHODOLOGYMETHODOLOGYo 2-day programme, o Screen Projectiono Lecturingo Discussiono Individual & Group Workshop Exerciseso Discussionso Role Playso Videoso Case Studies


This highly participate programme will enable participants at the end of the programme to:

o Identify the importance of measurement in building world class performanceo Identify the different measures on which organisations may be identified as world classo Focus on the measures and targets important to their organisationso Use a scorecard approach to build a strategy for continuous improvement of performanceo Implement a measurement initiative in their organisations.

METHODOLOGYMETHODOLOGYo 2-day programme, o Screen Projectiono Lecturingo Discussiono Individual & Group Workshop Exerciseso Discussionso Role Playso Videoso Case Studies

COURSE OUTLINECOURSE OUTLINEo How your Organization can compete with the best in the world?o The 12 Ladders to World Class Performance & The 5 Levels of Performance of each Laddero Measures used by Top-performing Companieso Choosing the measures which are right for your organisationo Developing a World Class Performance Scorecardo Walking the Talk through "Revolusi Aksi" approacheso Implementing the World Class Performance actions/initiatives in your organisation.o Your Action Plans

DURATION: 2 DAYSDURATION: 2 DAYS

o The participants can now implement their Action Plans to ensure their organization improve their current Levels of Achievement to a Level 5 (World Class performance-WCP)

o The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP.

o The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective teams or Individuals in your Organization will enable your organization to improve their quality outputs, more cost savings, better delivery of products and services, safer operations and a more sustainable corporate social responsibility involvement and impact to the environment.

WHAT ARE THE BENEFITS DERIVED FROM THIS WHAT ARE THE BENEFITS DERIVED FROM THIS TRAINING TO YOUR ORGANISATIONTRAINING TO YOUR ORGANISATION

Excel Model Builder

Modeling Tools• Model chart analysis: Make graphical

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• Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals

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• Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

TRAINER TRAINER PROFILEPROFILE

Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25 th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.)

He is the author of the book “Revolusi Aksi” or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings.

MR. RAMLI ABU HASSANMR. RAMLI ABU HASSAN

He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management.

He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others.

In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

SIX THINKING SIX THINKING HATSHATS

SIX THINKING HATSSIX THINKING HATSOBJECTIVESOBJECTIVES

Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: 1.Facilitation of meetings 2.Preparation for discussions 3.Continuous process improvement 4.New process and new designs 5.Conflict resolution 6.Decision making and problem solving 7.Customer focus groups and interviews 8.Leadership development 9.Presentations


o 2-day programme, o Screen Projectiono Lecturingo Discussiono Individual & Group Workshop Exerciseso Discussionso Role Playso Videoso Case Studies


Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: 1.Facilitation of meetings 2.Preparation for discussions 3.Continuous process improvement 4.New process and new designs 5.Conflict resolution 6.Decision making and problem solving 7.Customer focus groups and interviews 8.Leadership development 9.Presentations


o 2-day programme, o Screen Projectiono Lecturingo Discussiono Individual & Group Workshop Exerciseso Discussionso Role Playso Videoso Case Studies

COURSE OUTLINECOURSE OUTLINE Participants in the Six Thinking Hats course will show evidence of the following:

1.A marked tendency to identify themselves as thinkers2.Confidence to cope with and improve their environments3.Competencies enabling them to: -Identify and solve problems -Propose alternative solutions -Predict the consequences of each alternative -Assess the usefulness of each set of consequences -Select the best alternative -Implement it -Evaluate4. Competencies enabling them to: - Develop a habit of perceiving events and situations as opportunities - Identify the benefits/desired outcomes of pursuing each opportunity - Identify the risks/dangers of pursing each opportunity - Design ways to minimize risks - Design plans for pursing a selected opportunity - Assess and reevaluate plans in progress 5. Competencies enabling them to: - Understand and take on a facilitator role in a group meeting



Nanda is a Certified Licensed Instructor of the world renown Thinking Skills System founded and created by Dr Edward de Bono. This Thinking Skill System is used by many corporations throughout the world. Nanda holds degrees in B.Sc Biochemistry (UKM), B.Sc in Alternative Medicine, (Calcutta, India), M.Sc in Applied Psychology (Rajasthan, India) and Diploma in Automotive Engineering (NIT S’pore.) He is a Master Trainer in the Six Thinking Hats and Lateral Thinking Skills. He was trained and practiced in Singapore and is currently based in Kuala Lumpur. His presentation skills are exceptional – energetic, inspiring, creative, thought provoking and filled with humour.

He specializes in Mind-Intellect-Subconcious Connections of the human personality. His profound understanding of human psychology and character formation allows him to ‘read’ his students/course participants of their strengths and weaknesses. This allows him to address his seminars in a very effective way, especially tailored to bring change in attitude and innovation into the lives of those who attend his courses. He has been involved in training and organizing training programs for more than 15 years. His specialty is his ability to make the knowledge simple to understand and easy to practice in daily life. He is able to bring clarity of understanding in the topics that he teaches.

He is also an active adventurer. He and his team of trainers conduct team building events throughout Malaysia. Team Building events such as Jungle Trekking, Mountain Climbing, Camping, Caving, Tele-match and Treasure Hunts are some of the events which are organized by him.

MR. NANDAMR. NANDA

CUSTOMER SERVICECUSTOMER SERVICE

PERFECT MANAGER

PENGURUSAN PELANGGANPENGURUSAN PELANGGAN

Customer Service Impact Customer Service Impact

Customer Relationship Management Customer Relationship Management

CUSTOMER SERVICECUSTOMER SERVICEIMPACTIMPACT

CUSTOMER SERVICE IMPACTCUSTOMER SERVICE IMPACTOBJECTIVESOBJECTIVESUnderstanding The Importance Of Customer Service 1.Learning Effective Customer Service Skills2.Enhancing Communication Skills3.Winning Customer Loyalty4.Developing & Motivating A Customer-Focused Team

METHODOLOGYMETHODOLOGYo 2-day programme, o Screen Projectiono Lecturingo Discussiono Case Study

OBJECTIVESOBJECTIVESUnderstanding The Importance Of Customer Service 1.Learning Effective Customer Service Skills2.Enhancing Communication Skills3.Winning Customer Loyalty4.Developing & Motivating A Customer-Focused Team

METHODOLOGYMETHODOLOGYo 2-day programme, o Screen Projectiono Lecturingo Discussiono Case Study

COURSE OUTLINECOURSE OUTLINE III) Attracting Customers * What Attracts Us To Buy ? * Value First * Talk More About Value * Top 10 Mistakes Salespeople Make * Number Sensitivity * The Lady Is The Boss ?

IV) Sharpen Your Weapon: Enhance Your Communication Skills * Telemarketing * The Magical Power Of Smiling * Respect & Sincerity * Body Language * Match The Buyers’ Styles * Understanding Your Employees & Your Customers, More V) Enhance Your Customer Value * Let Customer Feel That They Are Important * Under Promise, Over Deliver * Respond Positively & Timely * Satisfying Customers

VI)Winning Customer Loyalty * Boosting Rapport: 4As * Details, Details, Details * Measure Customer Service * 4 Great Questions To Ask Customers * Always Have Customers In Mind * Give Your Customer A Pleasant Buying Experience


COURSE OUTLINECOURSE OUTLINE

I) Today’s World Market * Win-Win Sales * Challenges of Globalization * 20th & 21st Century Marketing Model * Customers from Generation X, Y & Z II) Customer Care * Rewire Your Brain * Customer Service Skills * Put Customers First * Handling Customer Complaints Positively * Handling Problems With “PLUS” Points * Looking From Customer’s Angle

o Individual & Group Workshop Exerciseso Discussionso Role Playso Videos


He holds a BA (Hons.) with an overall GPA of 3.96 (out of 4.00) in Organizational and International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in 1994. He was named Best Undergraduate in Communications Department for year 1994-1995, one of the first foreign students to attain such an achievement. Mr Aw has more than 16 years of professional and industrial experience in Human Resource Management and Administration. Public presentation, event management and sales/marketing are also his forte. Throughout his career so far, Mr Aw has assumed the positions of Director, Manager, Assistant Manager, Executive and Personal Assistant to CEO.

Always believes in setting new standard of excellence, Mr Aw has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory, management and motivational training programmes for factories, business companies as well as government bodies like Lembaga Kemajuan Wilayah Pulau Pinang (PERDA), Unit Penyelarasan Pelaksanaan, Jabatan Perdana Menteri and so forth. He has conducted an inspiring training program on “Effective Factory & Organizational Management” at Universiti Sains Malaysia. He has also presented his paper at SMIDEC workshop/conference and at the same time written articles for local newspapers.

MR. AW SIN JAM

CUSTOMER RELATIONSHIP CUSTOMER RELATIONSHIP MANAGEMENTMANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER RELATIONSHIP MANAGEMENT

OBJECTIVESOBJECTIVESOBJECTIVESOBJECTIVES COURSE OUTLINECOURSE OUTLINE1. Demonstrate the link between marketing organizations

and long term relationship with customers through relationship marketing.

2. Analyze a company's internal and external environment and present and long‐term direction, its resources and competitive capabilities for crafting relationship marketing strategy.

3. Identify characteristics and drivers of relationship marketing.

4. Formulate relationship marketing programs based on Mc. Kinsey’s 7 “s” .

5. Monitoring and controlling relationship in organization for good strategy execution and build core

competencies and competitive capabilities.

WHO SHOULD ATTENDWHO SHOULD ATTEND

1. Managing director 2. Director 3. General manager/ deputy manager/assistant general manager 4. Senior administrator 5. Marketing managerr6. Customer relationship officer/ Customer service officer 7. Public relationship officer



1. To examine all elements in managing relationship with customers.

2. To compare and contrast different paradigms in managing customers.

3. To plan, analyze and execute decisions on relational strategies in marketing.

4. To discuss on various relational strategies in today’s business environment.


o 2-day programme, o Screen Projectiono Lecturingo Discussiono Case Study

COURSE CONTENTCOURSE CONTENT

Part 1: Traditional marketing vs Relational marketing Part 2: Identifying critical relationship marketing success

factors Part 3: Developing relationship marketing practices Part 4: Adapting to context‐specific conditions


She is currently is a associate professor in the area of marketing at the UUM College of Business (COB), and the Chairperson of Doctoral Studies, UUM College of Business, Sintok, Kedah. She started her career as a lecturer since 1996.She obtained her PhD from University of Science Malaysia (USM) and her master’s degree from University of Stirling, Scotland. She earned her first degree (Bachelor in Business Administration) from University Utara Malaysia (UUM) in 1994. Prior to joining the academia, she worked as a marketing executive for Ramgate Systems Sdn. Bhd. (subsidiary of DRB HICOM). Prior to her current position, she was the course coordinator for MBA program at Executive Development Center (EDC), UUM and Deputy Dean (Research & Postgraduate Studies) Faculty of Business Management, UUM. She was given the responsibilities to handle postgraduate related matters such as curriculum and program development, managing the collaboration with partners in offering the post graduate programsand promotion of post graduate programs in local and international market. Her expertise is in marketing related area and her research works have been published in academic journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education, Management Journal, International Journal of Management & Business, The Journal of Global Business Management, Journal of Quality and International Retail and Marketing Review. She has also presented her research works in many local and international conferences. She was also the chief editor for the Utara Management Journal and associate editors for the Journal of Business Management and Management Journal. She is currently supervising Masters and PhD students particularly in the area ofrelationship marketing, customer relationship management, strategic marketing and sales management. At UUM College of Business, she teaches undergraduate and postgraduate courses (MBA and DBA)such as Marketing Management, Relationship Marketing,

She is currently is a associate professor in the area of marketing at the UUM College of Business (COB), and the Chairperson of Doctoral Studies, UUM College of Business, Sintok, Kedah. She started her career as a lecturer since 1996.She obtained her PhD from University of Science Malaysia (USM) and her master’s degree from University of Stirling, Scotland. She earned her first degree (Bachelor in Business Administration) from University Utara Malaysia (UUM) in 1994. Prior to joining the academia, she worked as a marketing executive for Ramgate Systems Sdn. Bhd. (subsidiary of DRB HICOM). Prior to her current position, she was the course coordinator for MBA program at Executive Development Center (EDC), UUM and Deputy Dean (Research & Postgraduate Studies) Faculty of Business Management, UUM. She was given the responsibilities to handle postgraduate related matters such as curriculum and program development, managing the collaboration with partners in offering the post graduate programsand promotion of post graduate programs in local and international market. Her expertise is in marketing related area and her research works have been published in academic journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education, Management Journal, International Journal of Management & Business, The Journal of Global Business Management, Journal of Quality and International Retail and Marketing Review. She has also presented her research works in many local and international conferences. She was also the chief editor for the Utara Management Journal and associate editors for the Journal of Business Management and Management Journal. She is currently supervising Masters and PhD students particularly in the area ofrelationship marketing, customer relationship management, strategic marketing and sales management. At UUM College of Business, she teaches undergraduate and postgraduate courses (MBA and DBA)such as Marketing Management, Relationship Marketing,

DR. NOR AZILA MOHD NOOR


DR. ABDUL RAHIM OTHMAN

He is currently is the senior lecturer in the area of marketing of College of Business (COB), Universiti Utara Malaysia (UUM). He started his career as a lecturer since 1994. He obtained his PhD from University of Science Malaysia (USM) and his master’s degree from Phillips University at Oklahoma USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College, Illinois, USA in 1985. Prior to joining the academia, he worked as a marketing executive at freight forwarding company based in Kuala Lumpur. Prior to his current position, he was the Deputy Dean(Academics) Faculty of Business Management, UUM. He was given the responsibilities to handle undergraduate related matters such as curriculum and program development, managing the collaboration with artners in offering the undergraduate programs and promotion of undergraduate programs in local and international market. He was also Deputy Director of Center of Entrepreneurial Development which involves in development and training the entrepreneurs under the Ministry of Entrepreneur and other government agencies.

His expertise is in marketing related area and his research works have been published in academic journals such as The Malaysian Construction Journal. He has also presented his research works in many local and international conferences. He is currently supervising Masters and PhD students particularly in the area of relationship marketing, customer relationship management, strategic marketing, firms’ performance, internal marketing, tourism marketing and knowledge management. At UUM College of Business, he teaches undergraduate and postgraduate courses (MBA and DBA) such as Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strategy and Analysis and International Marketing.

DR. ABDUL RAHIM OTHMAN

He is currently is the senior lecturer in the area of marketing of College of Business (COB), Universiti Utara Malaysia (UUM). He started his career as a lecturer since 1994. He obtained his PhD from University of Science Malaysia (USM) and his master’s degree from Phillips University at Oklahoma USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College, Illinois, USA in 1985. Prior to joining the academia, he worked as a marketing executive at freight forwarding company based in Kuala Lumpur. Prior to his current position, he was the Deputy Dean(Academics) Faculty of Business Management, UUM. He was given the responsibilities to handle undergraduate related matters such as curriculum and program development, managing the collaboration with artners in offering the undergraduate programs and promotion of undergraduate programs in local and international market. He was also Deputy Director of Center of Entrepreneurial Development which involves in development and training the entrepreneurs under the Ministry of Entrepreneur and other government agencies.

His expertise is in marketing related area and his research works have been published in academic journals such as The Malaysian Construction Journal. He has also presented his research works in many local and international conferences. He is currently supervising Masters and PhD students particularly in the area of relationship marketing, customer relationship management, strategic marketing, firms’ performance, internal marketing, tourism marketing and knowledge management. At UUM College of Business, he teaches undergraduate and postgraduate courses (MBA and DBA) such as Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strategy and Analysis and International Marketing.

COMPETENCY SKILLSCOMPETENCY SKILLS

PERFECT MANAGER

KEMAHIRAN KETRAMPILANKEMAHIRAN KETRAMPILAN

PROFESSIONAL IMAGEPROFESSIONAL IMAGEGROOMING / ETIQUETTE GROOMING / ETIQUETTE PRESENTATION SKILLSPRESENTATION SKILLS

GROOMING / ETIQUETTE PRESENTATION SKILLS

COURSE OUTLINECOURSE OUTLINE1. What's Appropriate for Work: Understanding the

Difference between Social and Professional Behavior

2. Diamonds in the Rough: Polishing Your Professional Behavior.

3. Dress for Success: Looking Your Best4. On Time and On Track: Keys to Basic Time

Management5. What It Looks Like: The Anatomy of a Successful

Presentation6. Let Me Tell You: Understanding Audience

Differences7. Highs and Lows: Adding Vocal Variety8. Stop Shaking in Your Shoes: How to Overcome the

Fear of Public Speaking.9. How and When to Use Humor10. Know-It-Alls, Talkers, and Bullies: Managing 11.Flipcharts, PowerPoint, and Slides: Effective Visual

AidsHecklers 12.People Who Can, Do: Preparation and Practice


This program is designed for anyone who has a desire toThis program is designed for anyone who has a desire toimprove their Presentation Skills to create a climate ofimprove their Presentation Skills to create a climate ofpositive communication in their organisation. positive communication in their organisation.



In this workshop participants will:1.Define appropriate and inappropriate office behavior.2.Describe appropriate office dress.3.Demonstrate professional use of the telephone in a business environment whether they are answering the phone, transferring a call, placing a caller on hold, orleaving a voicemail message.4.List steps for dealing with difficult people.5.Identify and rephrase blunt wording for more professional communication.6.Understand and demonstrate the use of to-do lists and the ABC prioritization technique.7.Explain methods for handling typical office interruptions:visitors, phone calls, requests from the boss or subordinates.


o 2-day programme, o Screen Projectiono Lecturingo Discussiono Case Study


TRAINER PROFILETRAINER PROFILE

2004 – Aug 20062004 – Aug 2006 Unit Head Manpower Development, Customer Services Department, Malaysia Airlines

Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA

Adviser to the Customer Services Grooming

Council and in charge of Grooming standards of Customer Services Department system wide.

Responsible in the production of the Grooming

Manual for Ground staff.

Master trainer I MAKE THE DIFFERENCE –

GOING BEYOND EXPECTATIONS module programmed by

Malaysia Airlines Academy.

2004 – Aug 20062004 – Aug 2006 Unit Head Manpower Development, Customer Services Department, Malaysia Airlines

Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA

Adviser to the Customer Services Grooming

Council and in charge of Grooming standards of Customer Services Department system wide.

Responsible in the production of the Grooming

Manual for Ground staff.

Master trainer I MAKE THE DIFFERENCE –

GOING BEYOND EXPECTATIONS module programmed by

Malaysia Airlines Academy.


1994 – 2004 Training Executive at Malaysia Airlines Academy ( MAA )

1.Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide .2.Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme.3.One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff.4.One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport 5.Trained Maybank staff on Customer Service module, Sayang Sayang Customer..6.Trained Northport top-level managers on Enhancing Your Professional Image module.7.Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. 8.Trained UNITAR top management on Enhancing Your ProfessionalImage module9.Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional.

1994 – 2004 Training Executive at Malaysia Airlines Academy ( MAA )

1.Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide .2.Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme.3.One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff.4.One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport 5.Trained Maybank staff on Customer Service module, Sayang Sayang Customer..6.Trained Northport top-level managers on Enhancing Your Professional Image module.7.Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. 8.Trained UNITAR top management on Enhancing Your ProfessionalImage module9.Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional.

TRAINER PROFILETRAINER PROFILE1992 – 1994 MAS Ground Services Instructor

- Trained Ground Services staff system wide.

- One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform.

- Three months attachment at Terminal 3 to be in charged of

- Discipline, Grooming and on the Job Training for new staff.

- Responsible for the introduction of Grooming training for Ground

- Services staff in Domestic Stations and in charge of Grooming for Domestic stations.

- Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division

1992 – 1994 MAS Ground Services Instructor

- Trained Ground Services staff system wide.

- One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform.

- Three months attachment at Terminal 3 to be in charged of

- Discipline, Grooming and on the Job Training for new staff.

- Responsible for the introduction of Grooming training for Ground

- Services staff in Domestic Stations and in charge of Grooming for Domestic stations.

- Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division

PERFECT MANAGER

11

22

33

MOTIVATION PROGRAMMEMOTIVATION PROGRAMME

Power –Up With NLP ( A Personal Transformation

Programme)

44

MOTIVATION PROGRAMME

Power-Up With NLP For Managers

Making Teamwork Like Quality Circle

Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan

Konsep 1 Malaysia / Esq & NLP

PROGRAM MOTIVASIPROGRAM MOTIVASI

PERFECT MANAGER

A PERSONAL TRANSFORMATION PROGRAMA PERSONAL TRANSFORMATION PROGRAM



OBJECTIVESOBJECTIVESAt the end of this program participants will be able to:1.Develop a new way of thinking to produce optimism and energy.2.Create goals that will ensure success3.Develop wonderful relationships that will lead to synergy.4.Build self confidence that will enhance your potential.5.Handle self better in difficult situations6.Make yourself more effective to improve performance

A PERSONAL TRANSFORMATION PROGRAMA PERSONAL TRANSFORMATION PROGRAM

1. The final outcome of the program is increased self control and mental discipline which will elevate your success in your career and personal goals.

2. Personal relationships becomes more rewarding, with better control of your own thoughts, your state of

mind and the way you communicate.

LEARNING OUTCOMELEARNING OUTCOME

Module 1: P - Positive AttitudeDiscover the laws of the mind and how you can utilize those principles to unleash the potential that lies within you. Learn the secrets and thinking of successful people and be aware that you are the architect of your own life.

Module 2: O – Outstanding Goals/PerformanceUnderstand the importance and effects of goals in your life. Identify the factors that impede goal attainment and learn effective goal setting that will stimulate massive action. Discover the strategies to achieve your goals in the most effective way, which leads to a win-win situation for all.

Module 3: W – Wonderful RelationshipsEvery successful person needs the help and support of those around them, and this will only happen from positive relationships. Understand people’s communication style learn how to create rapport effectively with others so they may assist you in achieving your dreams. Discover how people think (metaprogram) to create the synergy that you need

Module 4: E – Empowering BeliefUnderstand that every change that is desired has to begin from within, which is your belief. Understand what is stopping you from pursuing what you desire and execute 4 simple steps to change your inner program. Learn and master the belief of successful people.

This program explains practical methods and techniquesthat can be used to control our mind and the mind ofothers. Power-UP! is a direct application of NeuroLinguistic Programming (NLP) in understanding how wesee, hear or feel when we communicate with people.

Thisimproves our understanding on how we think and react incertain situation.



Module 5: R - Resourceful State Discover how an emotional state is formed and learn simple techniques to overcome negative thinking. Create the character and attitude that will maximize your potential for success. Learn the practices to inculcate energy and enthusiasm in every activity that you are.

COURSE TENTATIVE

TIME DETAILS

08:30 - 09:30 Registration & Icebreaking

09:30 - 10:30 Session 1

10:30 - 11:00 Tea Break

11:00 - 01:00 Session 2

01:00 - 02:15 Lunch

02:15 - 03:45 Session 3

03:45 - 04:00 Tea Break

04:00 - 05:00 Session 3

TIME DETAILS

09:30 - 10:30 Session 5

10:30 - 11:00 Tea Break

11:00 - 01:00 Session 6

01:00 - 02:15 Lunch

02:15 - 03:45 Session 7

03:45 - 04:00 Tea Break

04:00 - 04:30 In a Nutshell

04:30 – 05:00 Course Evaluation, Certificate Presentation & Close


This program is designed for anyone who has a desire to develop a winning mindset and wishes to create a climate of positive communication in

their organisation.

This program 2 day course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program.


PERFECT MANAGERFOR MANAGERSFOR MANAGERS



OBJECTIVESOBJECTIVESThis program is designed to enhance the leadership and communication skills of managers and leaders in using NLP. You will learn to…1.Improve your ability to influence others to achieve more2.Lead and motivate others3.Develop a vision – for yourself or the business4.Coach others to perform well5.Accomplish goals6.Handle tricky relationships7.Make effective changes

FOR MANAGERSFOR MANAGERS

Module 1: Understanding the Basics1.Achieving Managerial Excellence with NLP2.Overcoming Barriers to Success3.Utilising NLP Principles at Work

Module 2: Building Relationships that Work1.Understanding others: VAK2.Building Rapport: Match and Mirror3.Using Words to Get Results: Metaprograms4.Choosing and Anchoring Positive EmotionsModule 3: Leading People to Perform1.Managing Your Emotions2.Inspring and Motivating Others: Milton Model3.Giving Feedback to Fuel Improvement4.Coaching for Peak Performance: Meta Model5.Handling Difficult People

Module 4: Achieving Business Excellence1.Creating a Compelling Vision2.Maximising Success through Change: Logical Levels3.Setting and Achieving Goals4.Modelling Winning Performance

Today’s workplace can be a stressful place to be at least

for some. Organizations are continually working to adaptto fast changing environments, to stay ahead and makeprofits. Individuals work harder under the constantpressure to perform better and achieve more. Manypeople are dissatisfied with their situation and wantchange. NLP is a valuable approach to making theimprovements and transformations that these peopleseek. Whether you wish to put in place a few subtlechanges to your performance, influence or achievementsat work, or to turn your whole life upside down, you’ll findsome fantastic tools in NLP to help you.


PROGRAM IMPLEMENTATIONPROGRAM IMPLEMENTATION

The 4 modules will be implemented in three stages. Each stage will run for three days, making it a total of nine days. The modules which will be covered for each stage are as follows: Stage 1: Module 1 & Module 2Stage 2: Module 3Stage 3: Module 4

METHODOLOGYMETHODOLOGYThis 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

UNGKU AZLAN SHAH BIN UNGKU CHULANUNGKU AZLAN SHAH BIN UNGKU CHULAN

Certified NLP Trainer (NFNLP), NLP Master Practitioner (NFNLP)MSc. HRD (UPM), B.App.Sc. (Curtin), B.Arch. Hons (UiTM), Dip. Dakwah & Usuluddin (KDH).

After practicing architecture for 1 year, and being part of the team lead by the nation’s motivational expert, Dato’ Dr. Mohd. Fadzilah Kamsah for several years, Azlan decided to start his own firm. With his wealth of experience as an NLP Practitioner as well as a professional trainer, he commits himself towards creating results in businesses and inspire people to be their best at whatever they do..

Azlan is a highly trained professional who has developed and conducted more than 500 courses particularly in the areas of personal excellence, learning skills, teambuilding, human relations, sales and leadership. All these programs incorporate Neuro Linguistic Programming (NLP), practical tools and fun experiential learning.

UNGKU AZLAN SHAH BIN UNGKU CHULANUNGKU AZLAN SHAH BIN UNGKU CHULAN

Azlan holds two basic degrees; one from Curtin University of Technology, Australia, in Applied Science’ and the second in Architecture from Universiti Teknologi MARA. He also holds a Master’s degree in Human Resource Development from the Universiti Putra Malaysia where he graduated with a 3.97 average.

All three degrees have served him well in bringing to his clients a sharply honed ability to evaluate business processes, both technical and people base. Along with his three degrees, Azlan is also a Master practitioner of Neuro Linguistic Programming (NLP) from the National Federation of Neuro Linguistic Psychology, USA and a Certified NLP Trainer.

Azlan’s intention is to help clients grow their business in a way that is sustainable and that supports their values. He believes in using the medium of business to improve the lives of his clients and to make a difference for others in our community and the world. Azlan is now making himself very much at home in Bangi with his wife and two children. He also has a passion for travel and an innate skill in bringing out the best in the people he works with.

PERFECT MANAGER

KESEJAHTERAAN HIDUP KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MENGGUNAKAN KONSEP 1

MALAYSIAMALAYSIA

KANDUNGAN KURSUSKANDUNGAN KURSUS

o Fahami ‘prinsip’ atau ‘hukum’ yang wujud dalam alam semesta dan bagaimana anda boleh gunakan prinsip tersebut untuk merealisasikan potensi yang ada pada diri anda. o Ketahui rahsia dan amalan orang yang berjaya dan sedar bahawa anda juga merupakan arkitek untuk kehidupan anda.

MODUL 2: MINDA DAN PERUBAHAN PARADIGMAo Fahami bahawa setiap perubahan yang diingini perlu dimulakan secara dalaman dahulu; iaitu dengan mengubah pemikiran anda.o Selidiki apa yang menghalang anda dari mencapai apa yang dikehendaki dan laksanakan 4 langkah mudah untuk mengubah program anda. o Pelajari teknik-teknik mudah untuk meningkatkan motivasi anda.

MODUL 3: BUDAYA BERPRESTASI TINGGI DAN KETEPATAN]

o Ketahui penyakit yang boleh menghalang penambahbaikan. o Fahami konsep KAIZEN dan pelajari kaedah dan sikap yang diperlukan untuk meningkatkan prestasi di tempat kerja.o Ketahui soalan yang boleh ditanya untuk memastikan tugas yang dibuat berada di tahap yang cemerlang.


OBJEKTIF PROGRAMOBJEKTIF PROGRAMSelepas menjalani program latihan ini, para peserta akan dapat:1.Mengenal potensi diri dari semua sudut (rohani, emosi,sosial, mental).2. Mengetahui kaedah membentuk motivasi dan kecemerlangan diri.3.Menghayati dan mengaplikasikan nilai murni 1Malaysia4.seperti Integriti, Kesetiaan dan Budaya Berprestasi Tinggi semasa menjalankan tugas dan tanggungjawab.

ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIAHIDUP MENGGUNAKAN KONSEP 1 MALAYSIA

MODUL 1: MENGENAL POTENSI DIRIMODUL 1: MENGENAL POTENSI DIRISetiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.

Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat.

PENGENALANPENGENALAN

METADOLOGI KURSUSMETADOLOGI KURSUSKaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

DURATION: 2 DAYSDURATION: 2 DAYSANJAKAN PARADIGMA UNTUK KESEJAHTERAAN ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIAHIDUP MENGGUNAKAN KONSEP 1 MALAYSIA

Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.


Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.


MODUL 4: BUDAYA ILMU DAN INOVASIo Fahami perubahan dan cabaran yang wujud dalam era ilmu masa kini dan pentingnya usaha untuk mengikuti perubahan yang ada. o Pelajari kaedah dan tabiat yang boleh diamalkan agar anda sentiasa dalam keadaan ‘belajar’.o Ketahui kaedah untuk mencetuskan idea yang kreatif dan inovatif dengan menggunakan kuasa minda bawah sedar anda.

MODUL 5: PENGUASAAN PENGURUSAN KEWANGAN PERIBADI AL-FALAHo Kepentingan Pelan Kewangan yang canggiho Konsep pengurusan wang dan harta.o Penyediaan dan kefahaman Penyata Kewangan.o Pengurusan pengaliran tunai – Perancangan dan analisao Pengurusan Liabiliti – Perancangan dan Analisa

MODUL 6: PENGUASAAN PENGURUSAN HUTANGo Strategi Pengurangan Hutang.o Hutang Sewa-beli kereta.o Hutang Hartanah – Pelunasan.o Hutang Kad Kredit.o Strategi Penghapusan Hutang – Perancangan Akhirat


MODUL 7: BUDAYA INTEGRITI DAN KEBIJAKSANAANMODUL 7: BUDAYA INTEGRITI DAN KEBIJAKSANAANo Fahami dan hayati kesan integriti dalam kehidupan seseorang. o Ketahui faktor yang menghalang seseorang daripada mempunyai integriti, dan pelajari kaedah untuk membentuk sifat murni dalam perhubungan dengan orang lain. o Fahami kaedah untuk menangani suatu masalah dengan penuh berhemah dan teliti agar mencapai keadaan ‘menang-menang’ untuk semua.o Memupuk kesedaran dan pengetahuan dalam mengurus atau merancang kewangan persendirian, keluarga dan komuniti masyarakat dengan berkonsepkan Al-Falah dan nilai-nilai Islam di mana ianya dapat membentuk budaya integriti di kalangan masyarakat berbilang bangsa

MODUL 8: BUDAYA KETABAHAN DAN KESETIAAN MODUL 8: BUDAYA KETABAHAN DAN KESETIAAN o Hayati paradigma yang dimiliki oleh orang yang berjaya dalam mengharungi cabaran dan halangan yang mendatang. o Fahami bagaimana ketakutan terbentuk dan pelajari teknik-teknik mudah untuk mengatasi ketakutan anda. o Bentuk sifat dan sikap yang akan memaksimumkan potensi kejayaan anda. Pelajari kaedah untuk membentuk sifat kepimpinan dan kesetiaan dalam organisasi.




08:30am - 09:00am Pendaftaran & Taklimat

09:00am - 10:30am Modul 1: Mengenal Potensi Diri

10:30am - 11:00am Minum Pagi

11:00am - 01:00pm Modul 2: Minda dan Perubahan Paradigma

01:00pm - 02:15pm Makan Tengahari & Solat Zohor

02:15pm - 03:45pm Modul 3: Budaya Berprestasi Tinggi dan

Ketepatan

03:45pm - 04:00pm Minum Petang

04:00pm - 05:00pm Modul 4: Budaya Ilmu dan Inovasi

07.00pm - 08.00pm Makan Malam dan Solat Maghrib

08.00pm - 10.00pm Modul 5: Penguasaan Pengurusan Kewangan

Peribadi Al-Falah

10.00pm - 10.15pm Jamuan Ringan & Bersurai

08:30am - 09:00am Pendaftaran & Taklimat

09:00am - 10:30am Modul 1: Mengenal Potensi Diri


11:00am - 01:00pm Modul 2: Minda dan Perubahan Paradigma

01:00pm - 02:15pm Makan Tengahari & Solat Zohor

02:15pm - 03:45pm Modul 3: Budaya Berprestasi Tinggi dan

Ketepatan


04:00pm - 05:00pm Modul 4: Budaya Ilmu dan Inovasi

07.00pm - 08.00pm Makan Malam dan Solat Maghrib

08.00pm - 10.00pm Modul 5: Penguasaan Pengurusan Kewangan

Peribadi Al-Falah

10.00pm - 10.15pm Jamuan Ringan & Bersurai

Hari PertamaHari Pertama




Hari Kedua Hari Kedua

08.30am - 09.30am Modul 6 : Penguasaan Pengurusan Hutang

09:30am - 10:30am Modul 7: Budaya Integriti dan Kebijaksanaan


11:00am - 01:00pm Modul 8: Budaya Ketabahan dan Kesetiaan

01:00pm - 02:15pm Makan Tengahari dan Solat Zohor

02:15pm - 03:45pm Rangka Tindakan


04:00pm - 05:00pm Penilaian Kursus

05.00pm - 05.30pm Penyampaian Sijil & Penutup

08.30am - 09.30am Modul 6 : Penguasaan Pengurusan Hutang

09:30am - 10:30am Modul 7: Budaya Integriti dan Kebijaksanaan


11:00am - 01:00pm Modul 8: Budaya Ketabahan dan Kesetiaan

01:00pm - 02:15pm Makan Tengahari dan Solat Zohor

02:15pm - 03:45pm Rangka Tindakan


04:00pm - 05:00pm Penilaian Kursus

05.00pm - 05.30pm Penyampaian Sijil & Penutup

Beliau suka membantu pelanggan mengembangkan perniagaan mereka dengan cara yang berterusan. Beliau percaya dengan menggunakan media perniagaan untuk memperbaiki kehidupan pelanggannya akan dapat membezakan diri dengan orang lain dalam komuniti masyarakat kita dan global. Azlan sekarang menetap di Bangi bersama isteri dan dua orang anaknya.

Encik Azlan merupakan seorang yang profesional dan sangat terlatih, di mana beliau telah mengembangkan dan melakukan lebih dari 500 program khususnya dalam bidang keunggulan peribadi, kemahiran belajar, membentuk pasukan, hubungan manusia, jualan dan kepimpinan. Semua program ini menggabungkan Neuro Linguistic Programming (NLP), alat-alat praktikal dan pengalaman belajar yang memberangsangkan.

Beliau dikurniakan dua Ijazah; satu daripada Curtin University of Technology, Australia, dalam bidang Sains Gunaan dan yang kedua dalam bidang Akitek dari Universiti Teknologi MARA. Beliau juga memiliki Master di bidang Pembangunan Sumber Manusia dari Universiti Putra Malaysia di mana ia lulus dengan CGPA 3,97. Selain itu beliau juga merupakan pengamal Master of Neuro Linguistic Programming (NLP) dari Persekutuan Kebangsaan Neuro Linguistic Psikologi, Amerika Syarikat dan Certified NLP Trainer

A.W.VENDARGONA.W.VENDARGON

Beliau merupakan Certified Financial Planner (CFP), Islamic Financial Planner (IFP), Registered Financial Planner (RFP) dan Pakar Perunding bagi Latihan dan Konsultasi. Beliau terlatih dalam bidang pengurusan kewangan dan perakaunan. Beliau telah bekerja dalam bidang pengurusan kewangan dengan syarikat besar selama lebih dari 10 tahun.

Beliau telah berkecimpung dalam bidang latihan dan menjadi jurucakap dalam bidang insuran sejak tahun 1996 lagi. Beliau telah terlibat dalam bidang insurans ,unit trust, syarikat pemasaran multi-level dan organisasi syarikat untuk memberi motivasi kepada ahli pasukan mereka

Selain menjadi jurulatih perunding, minat beliau untuk mengajar telah berkembang, beliau telah menjadi tenaga pengajar di bahagian perakaunan dan pengurusan, bayaran, kewangan, CFP, RFP IFP dan sebagainya. Beliau juga pernah menjadi speaker dalam rancangan di ASTRO Vizhuthugal yang menyentuh mengenai cara menangani masalah kewangan secara bijak dan teratur

PERFECT MANAGERQUALITY CIRCLEQUALITY CIRCLE


1. QCC @ ICC Philosophy including History of QCC @ ICC in Malaysia.

2. The QCC Secretariat- Roles & Responsibilities.3. The Role of Facilitators, Team Leaders and Team

Members4. Quality Improvement Tools like Basic 7 QC Tools and

the 7 management Tools forQC (M&)-where necessary.

5. QCC @ ICC Project based on the P-D-C-A Cycle of Control and Improvement.

6. QCC @ ICC Project Report & Presentation7. QCC @ ICC Presentation Judging Criteria.8. How to maintain and improve further the QCC @ ICC

Teamwork and Projects.9. QCC @ ICC relations with subjects like Zero Defect

(ZD) Culture (including ZeroChangeovers, Zero Defects, Zero Waste, Zero Delays, Zero Injuries and ZeroBreakdown), Kaizen,5-S (Visual Organization & Good Housekeeping), CrossFunctional Teamworking, World Class Performance factors and others (if necessary)

10.How to make QCC @ ICC People and Projects to bring great impact to Your Co's Business Results.



For all Participants: Understand the true (real) meaning of the philosophy ofQCC @ICC especially based on the Union Of JapaneseScientists and Engineers (JUSE) QC Circle Koryo(General Principles) of the QC Circle) including allaspects of the QCC Fundamentals, History and Purpose.The Malaysia QCC @ ICC Story and Journey will also be highlighted for all participants knowledge.

As a whole, QCC @ ICC at your company will togetherassist your Top Management by creating an impact toYour Co's Business Results with better quality productsand increase productivity. The overall teamworkEnvironment will be better than before and avery QCC @ICC team members will ensure that Your CompanyBusiness Performance and Total Customer Satisfaction(by conformance to customer requirements) willbecome better both domestically and at her overseasmarkets.


This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

Excel Model Builder












Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25 th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle (QCC@ICC) and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.)

He is the author of the book “Revolusi Aksi” or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings.

MR. RAMLI ABU HASSANMR. RAMLI ABU HASSAN

He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management.

He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others.

In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

PERFECT MANAGER

Advance Influencing & Negotiation Skills

SELLING SKILLSSELLING SKILLSKEMAHIRAN JUALANKEMAHIRAN JUALAN

SELLING SKILLSSELLING SKILLS

PERFECT MANAGERADVANCE INFLUENCING & ADVANCE INFLUENCING & NEGOTIATION SKILLS NEGOTIATION SKILLS

COURSE OUTLINE

1. Own Rating as a Negotiator

2. Integrated Model for Negotiation & Influence

3. Negotiation & Influence Strategies

4. Practice Sessions with feedback: 5 Cases

5. Handling Difficult Situations: e.g. Impasse,

deadlocks, etc.

6. Input Sessions Enhanced by Video

7. Planning for Personal Skills Improvement


OBJECTIVESAt the end this programme the participants will be able to:

1.Explain an integrated Modal for Negotiation & influence and relate it to their own experiences.2.Diagnose their own and other people’s impact in negotiation/ influencing.3.Gain additional skills and upgrade their present skills through 5 practice sessions.4.Begin to act on feedback of their negotiation/ influencing behavior from others.5.Describe the characteristics of different negotiating situations and how to deal with them effectively.6.Plan some personal changes to improve their approach to and style of negotiating and influencing others.

METHODOLOGY

o Individual hands-on exerciseso Small-group hands-on exerciseo Large-group exercise o Role-playingo Application planning

EVALUTION STRATEGIESEVALUTION STRATEGIES

1. Ongoing facilitator observation & feedback

throughout the course

2. Peer feedback

3. End-of- course evaluation

Excel Model Builder












1. This training is conducted by Dr. Rizal Naidu who has 33 years2. experience in marketing, negotiations skills, customers service,3. Presentation skills, Public Speaking and Communication Skills.4. He has addressed more than one thousand seminars and

trainings all over the world. 5. The training is not based on lecture format, rather on active6. participants and the co-operative learning concept. The trainer is a7. practical person and will be sharing his experience which will

make the participants enjoy learning by doing role plays.8. He was given the title Maha Guru (The Great Teacher) and par

excellence speaker and orator.9. Specially selected videos used to create special visual learning

experience. Powerful demonstrations make the whole training. A wonderful and high energy experience.

10. Every participants will have opportunities to experience his or her real potential.

11. Dr. Rizal is not only an international motivator and trainer. He is also an author of latest book power closing & handling objections.

DR. RIZAL NAIDUDR. RIZAL NAIDU

PERFECT MANAGER

INCREASE STOCK HANDLING

SUPPLY CHAIN MANAGEMENTSUPPLY CHAIN MANAGEMENT


OBJECTIVES

At the end this programme the participants will be able to:1.Learn to boost productivity, collaboration, and innovation 2.Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3.Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4.Explore Key Performance Indicators (KPI’s), their hierarchy, and relationship to supply-chain performance 5.Choosing the right KPI’s to capture, analyze and benchmark performance 6.Achieve greater confidence among peers and industry recognition .

METHODOLOGY

This session will entail a series of presentation from business world and research, with in-depth facilitated exchanges and discussions to reveal new insights and wisdom that will be useful and timely for attendees.

COURSE OUTLINECOURSE OUTLINEDAY 1Session 1 Introduction and development of SCM

Session 2Supply Chain Management Fundamentals

Session 3The drivers of Supply Chain transformation

Session 4 Exploring Supply Chain CapabilitiesDay 2

Session 1Building Competitive Operations, Planning, and Logistics

Session 2 Industry benchmarking

Session 3Managing Customer and Supplier Relationships

Session 4Using Information Technology to Enable Supply Chain Management

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Sr. Asso. Prof. Dr. R.Premkumar (PhD USM) is the leading operations- focusedconsultant, specializing in end-to-end supply chain solutions. Industry andresearch students look to Prem' expertise to develop and implement strategiesfor intelligent solutions in distribution center design, warehouse strategic planning, distribution network configuration, transportation system planning,system integration and implementation, logistics and manufacturing outsourcing, benchmarking and best practices, and supply chain optimization. As a hands-on manager in a MNC for more than 15 years, Dr. Prem offers a proven track record and deep industry expertise for solutions that reduce costs and improve overall supply chain performance.

2008 accomplishments o March 2009 appointed as member to Research Review Board (Institutional

Review Board)o September 2008 appointed as the Associate Dean, faculty of Business and

Management at AIMSTo July 2008 appointed as the Senior Associate Professor at AIMST University.o Chairman of 3rd International Conference Operations Supply Chain

Management, Jointly organized by AIMST, USM, UUM, ITS, Unisel and SLSU. Venue: AIMST University – Dec 2009. www.oscm-forum.org/oscm2009

SR. ASSO. PROF. DR. R.PREMKUMARSR. ASSO. PROF. DR. R.PREMKUMAR

http://www.oscm-forum.org/oscm2009

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TRAINER TRAINER PROFILEPROFILEo April 22nd Speaker at the 2008 ASIA SUPPLY CHAIN FORUM : ‘SHAPING THE

FUTURE’ a collaborative effort between Bordeaux Business School (BEM), World Supply Chain Forum and UUM - evaluated by UUM as the best speaker.

o May 2008 appointed as the AIMIST Graduation steering committee chairmano April 8 2008 appointed as the Visiting Associate Professor at SOUTHERN LUZON

STATE UNIVERSITY. o April 16- 21th Conducted 5 days workshop on SCM Research for DBA studentso April 23- 24th Conducted 3 days Seminar on SCM for industry and academia o Aug 2008, assignment to conduct SCM course for graduate student o March 18th – accepted by the Higher Education Ministry to conduct lecturing for

Business studies at Undergraduate and Postgraduate including PhD (Permit No: P/US/14/0132

o Feb 10th appointed by ITD Malaysia to conduct a 9-day workshop “Developing Competitive Business Strategies at Mitr Phol corp., Ltd, Bangkok (Jun- Aug 2008)

o Jan 14th SCM consultant for TOP GLOVE Manufacturing, world largest surgical glove manufacturing. Delivered a two days Forum for the senior management team.

SR. ASSO. PROF. DR. R.PREMKUMARSR. ASSO. PROF. DR. R.PREMKUMAR

PERFECT MANAGER

PRODUCTIVITY & IMPROVEMENT PROGRAMME

Design & Development KPI’s Based Performance

Management System

Blue Ocean Strategy

Project Management

Principle

Techniques For Successful

Project Management

Stress Management To Improve

Work Performance

PERFECT MANAGER

DESIGN & DEVELOPMENT KPI’s BASED PERFORMANCE MANAGEMENT SYSTEM


OBJECTIVES


METHODOLOGY

1. Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA).

2. The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.

COURSE OUTLINE

Module 1 : Concept of Key Results Areas (KRA)

1.What & Why of KRA ?2.Different of KRA & KPI3.Success Story : Results of KRA Implementation Setting Business KPI 4.What & Why of Business KPI? 5.Define Your Business Directions.6.Specify Your Business KRA & KPIs.7.Specify Your Business Target.8.Turn Your Business Measurement into Dollar & Cents

Module 2 : Setting Operations KPI

1. What & Why of Operations KPI ? ( Down Stream Concept)2. Specify the Operations Process3. Specify the Interaction of Operations Process4. Measurement Principle : QQCT5. Specify the KPI of the Operations Processes.

Module 3 : Cascading Down the KPI to Your Next Level

1.Concept: Result Focus vs. Tasks Oriented2.Breakdown Your KPI by Sections.3.Assess the Competency of Your Department.4.Assign & Set for your Next Level5.Assess the feasibility of your KPI assigned.

RAJ KUMARRAJ KUMAROBJECTIVES


METHODOLOGY

1. Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA).

2. The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.

COURSE OUTLINE

Module 4 : Performance Managing 1.Track the achievement of KPI 2.Report the achievement of KPI

3.Improve the achievement of KPI Module 5 : Performance Appraisal 1.Concept of Performance Appraisal2.Design of Performance Appraisal.3.Using of Performance Appraisal Review (PAR) Form

Module 6 : Linking of KPI Achievement to PAR Form 1.Assessment on Performance Results2.Assessment on Behavioral Performance.3.Justification for salary Increment 4.Setting of KPI for Next Year5.Development Plan for Next Year

Module 7: Linking of PAR Score to Bonus/ Salary Increment Calculation 1.Guideline for Bonus / Salary Increment Calculation2.Decision on Bonus / Salary Increment Pool.3.Distribution of Bonus / Salary Increment Pool.4.Sequence & Planning in PAR Exercise.

Mr. Raj Kumar has a Bachelor Degree in Economics and a Master of Science in Human Resource Development. He is the author of three books Malay business areas include aspects such as management, marketing, finance and entrepreneurship He has over 17 years experience in Human Resource Management Training. His experience in the corporate sector began in 1995 when he served as Executive Director of Human Resources in a property development company and later served as Human Resource Consulting and Training in a firm that organizes training programs and human resource development. He also served as Chief Executive in a Private High School is listed in the KLSE. He is currently director of a Skills Training Centre. In the field of Training & Development, Mr Raj Kumar experts in the fields of Motivation, Team Building and Team, Leadership, Performance Management, Organizational Behavior, Personal Skills, Personality, Organizational Change & Development, Planning, He has run many courses to companies in and around Kuala Lumpur, Selangor, Johor, Pulau Pinang, Sabah and Sarawak. Among the organizations he was involved in providing training and development are Top Glove, Petronas, SOGO, Steel, Malaysian Institute of Accounts, MAS Cargo, Sime, Titan PP Polymer, Rubber Shum Yip Leong, Maybricks, GN Technology, HKT, Eastern Press, Sam Long Chemicals, WCT Engineering, Plastics V, Rubelli, PEP_JV, Erapoly, Barwil, Lumut Resort, Digi, MARDEC, CIBA Vision, Escatech, BASF Petronas and many more.


PERFECT MANAGER

BLUE OCEAN STRATEGY


INTRODUCTION

1.Blue Ocean Strategy is the systematic pursuit of new market and new demand creation through the simultaneous pursuit of differentiation and lower cost (Value Innovation).

2.It is called Blue Ocean because it is about creating unknown market space where companies did not complete head-to head against the competition but rather out compete them by creating new markets where no competition exists. While innovation is seen as random / experimental process, BOS provides a systematic and reproducible methodology and process to pursue innovation for both new and existing firms.

3.BOS frames works and tools include: strategy canvas, value curve, four actions frameworks, six paths, buyer experiences cycle, buyer utility map, and blue ocean idea index.

4.Essentially, BOS consists of three key conceptual building blocks :-

1. Value Innovation2. Fair Process3. Tipping Point Leadership

METHODOLOGY

COURSE OBJECTIVES1. Learn how to ‘wake up’ their organizations to the need

for change and explore options on how to quickly and effectively create a blunt understanding of their business in value innovation terms.

2. In applying the tools to a ‘mini case’, they will gain an understanding of the blue ocean strategy family of concepts, tools, and methodologies, including the strategy canvas, buyer experience cycle/buyer utility map, six paths framework and ERRC grid.

3. Gain the opportunity to ‘test drive’ the suite of blue ocean strategy concepts and tools.Interact and learn from a broad range of case studies covering successful implementation of Blue Ocean Strategy;coupled with the group work completed during workshop, participants will leave the workshop with bedrock of knowledge for future Blue Ocean Strategy work in their businesses.

SIX PATH TO BLUE OCEAN STRATEGY

From From CompetingCompeting

Within Within

To CreatingAcross

Industry

Strategic group

Buyer group

Scope of productor service offering

Functional‐emotional orientation of an industry

Time

The six conventional boundaries of competition The six conventional boundaries of competition


The course is focused on ‘action learning’ whereby teams of participants works through the major steps of the Blue Ocean Strategy Process – albeit in a highly condensed fashion.

DAY 1

Introduction to Blue Ocean Strategy

In depth introduction to the strategic logic and process behind Blue Ocean Strategy.

Interactive Case

Working from beginning to end of a real world case study, illustrate the alignment of concepts, tools and execution of a blue ocean strategy move

Visual Awakening

Capture the current state-of-play: the “As Is” Strategy Canvas

Debrief Session with BOS Consultant

DAY 2The Buyer Experience Cycle / Buyer Utility Map

Moving form customer to non-customer perspectives

Visual Exploration

Reconstructing Market Boundary: The Six Paths Framework

The EERC Grid & ‘To-Be’ Strategy Canvas

The simultaneous pursuit of differentation and low cost : Value Innovation.

Debrief Session with BOS Consultant

Through group work, lectures, and Q & A Session, participants will be introduced to the Blue Ocean Strategy “tool box’ of analytical tools, frameworks and methadologies through hands-on experience in breakout groups.

METHADOLOGYMETHADOLOGY

COURSE CONTENTCOURSE CONTENT

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MR. DOMINIC LAUMR. DOMINIC LAU

He is a certified in Blue Ocean Strategy Practitioner and the Head of Applied Research Centre at UCSI Blue Ocean Strategy. He has a PhD and masters Degrees in engineering Business Management. He is active in research and publication in the areas of strategic management, entrepreneurship, and quality assurance

He has written five books including a book on 15 successful cases of the application of Blue Ocean Strategy in the Malaysian context. He is a sought after speaker and participates actively in various national and international conferences. He is also active in research publications and has written numerous papers in academic journals. Prior to joining UCSI BOSRC, he was the Director of ILDP Program, Business & Advanced Technology Centre (BATC) at UTM.

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MR. YOANNE SAPANELMR. YOANNE SAPANEL

He joined the business development and consulting team of PricewaterhouseCoopers(PwC) Luxemborg from 2007 to July 2010 as Senior Consultant and market Analyst. Prior to joining PwC, he worked as a Business Advisor to innovative entrepreneurs in their business start-ups and implementation. In August 2010, he joined UCSI Blue Ocean Strategy Regional Centre as a Consultant

In addition to his knowledge and expertise on Competitive Strategy in existing market place, he is now ready to offer Blue Ocean Strategy in assisting companies to value innovate for quantum leap frog growth in a new market place.

PERFECT MANAGER

STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE


INTRODUCTIONStress is a major issue in the workplace today - on both professional and personal level. Some common signs of stress are low motivation, conflict, ill health and absenteeism. Unless managed effectively, stress will damage individual work performance and consequently organizational success.

METHODOLOGY

BENEFITS1. Learn about symptoms, causes, and implications of

executive stress2. Learn how to transform executive stress into a positive

energy3. Be introduced to the 5,000-year-old relaxation exercise4. Learn about symptoms, causes and implications of

being upset or angry5. Learn how to handle upsets and anger6. Understand why people still try to fit square pegs into

round holes7. Find out how wrong job fit can trigger negative

consequences8. Learn all about manager-subordinate relationships that

create stress9. Be introduced to talent management and how it impacts

productivity10. Discover why the current corporate ladder syndrome

leads to the Peter Principle11. Discover how communication can affect productivity12. Learn how to listen proactively13. Understand the concept of Intrapersonal Intelligence

WHO SHOULD ATTEND

COURSE OBJECTIVE1. Teaching the participants in using effective

stress management techniques for self and others in combining high performance with a healthy lifestyle.

2. The techniques learned is to serve as a catalyst for bringing together workers in organization, in order to focus and channel their creative efforts towards improving performance, responsibility and management dynamics of their organization.

3. Understand the study of stress and its impact.4. List tactics for successful time management.5. Explain how to prioritize and determine what is

really important.6. Demonstrate techniques for interacting with

difficult people.7. Employ physical and mental techniques for

coping with stress.Create reachable goals.

This stress management program is for the President/CEO, directors, senior managers, mid-level managers and executives, and supervisors -- people who bear the full brunt of the current business environment which ceaselessly drown them in an unending onslaught of stress creating situations and conditions.


METHODOLOGY

COURSE OUTLINE

Module One: The tactical aspects of stress management

1. The physiological aspects of stress

management2. The 5,000-year-old relaxation exercise.

Don’t kick the cat!3. Stress created by Square-Peg-Round-Hole

/ Right-Fit-Wrong-Fit Syndrome4. Executive stress caused by

communication breakdowns 5. 5.Stress management thru enhancing

Interpersonal Intelligence

Module Two: The psychological and clinicalaspects of stress management

1. Identifying psychological stress2. Mind-body connection3. Using psychotherapy to reduce stress4. Using writing therapy in reducing stress5. The magic of hugging therapy in

emotional healing

METHODOLOGY

\Audience participation includes …….

1.Individual Exercises

2.Group Exercises / Discussions

3.Peer-teaching Activities

4.Case Studies

5.Role Plays

6.Kinesthetic Exercises

7.Superlearning Inducement / Stress Release

Exercises

8.Subconscious-mind Conditioning Activities

9.Music Watching And

Discussing Video Clips.

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TRAINER PROFILETRAINER PROFILEDR. HAJAH SABITHA MARICANDR. HAJAH SABITHA MARICAN

DR HJH SABITHA MARICAN holds a PhD in Sociology majoring in Organizational Sociology. She completed her Masters in Public Administration majoring in Personnel Management. She earned her Bachelor of Science majoring in Public Health and Diploma in Food Microbiology. She has more than 20 years experience in education line. Dr Sabitha has conducted training and talks since 1987 in the areas of success strategies, stress management, leadership, management, self development, public speaking, women and development, time management, and communication skills. She has conducted training/talks in a variety of international and local companies. Amongst them are MOTOROLA, PETRONAS, Langkawi Development Authority, TNB, Perbadanan Kemajuan Negeri Pahang (PKNP), Kedah State Government, Ministry of Finance, Ministry of Human Resource and Labour Department, Ministry of Youth and Sport, Tupperware Sdn. Bhd., MAD, UMNO members, Kementerian Pembangunan Wanita, MPKS, RTM, ITTAR, JPJ, INTAN, Majlis Perbandaran Melaka, Pejabat Agama. Dr Sabitha’s involvement has also been featured in NONA TV3, national Radio 1, National Newspapers and Magazines. She has written many journals and 6 books for higher education. She has presented working papers on her research work at national and international level. She has been invited to speak in many seminars, workshops organised by public and private sector.

PERFECT MANAGER

PROJECT MANAGEMENT PRINCIPLES


COURSE DESCRIPTIONAs the flagship offering of Management Concepts’ Project Management Certificate program, this course provides a sound foundation in project management concepts and lays the groundwork for future, advanced studies. Project Management Principles will equip a participant with the techniques to effectively manage small, low-risk projects. The course is organized around the basic principles of project management, from project definition to project close-out.

METHODOLOGY

COURSE OUTLINE

The course consists of fourteen modules, which provide a comprehensive presentation of the key information you need for a fundamental understanding of project management: 1. Module 1: Introduction 2. Module 2: Project Management Overview 3. Module 3: Defining the Project 4. Module 4: Planning the Project 5. Module 5: Developing the Communications Plan 6. Module 6: Organizing the Scope 7. Module 7: Scheduling the Project 8. Module 8: Planning for Budget Constraints 9. Module 9: Planning for Change 10. Module 10: Planning for Risk 11. Module 11: Approving the Project Management Plan 12. Module 12: Managing the Project 13. Module 13: Closing the Project 14. Module 14: Course Summary

METHODOLOGY

COURSE OBJECTIVEBy the end of this course, you will be able to: 1. Explain fundamental project management

concepts 2. Develop a project charter 3. Create a team operating agreement 4. Develop a project management plan 5. Create a communications management plan 6. Develop a work breakdown structure 7. Create a realistic schedule 8. Complete project activities given a project budget 9. Prepare for change to a project baseline 10. Develop a risk plan 11. Develop a performance measurement baseline 12. Monitor and report project status 13. Close out a project and capture lessons learned 14. Create an on-the-job action plan.

A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques followed by individual or group exercises. The exercises are designed to illustrate the theory and its application to pragmatic problems.

PERFECT MANAGER

TECHNIQUES FOR SUCCESSFUL TECHNIQUES FOR SUCCESSFUL PROJECT MANAGEMENTPROJECT MANAGEMENT


COURSE DESCRIPTION

Project management is now recognized as a proven discipline that is essential to achieving organizational goals with maximum effectiveness and efficiency.

It is rare to find an organization that does not have a myriad of projects under way. Some even have noted that if organizations do not have a steady stream of projects, they will no longer be competitive in today’s society. All work, according to management guru Tom Peters, is project work!

METHODOLOGY

COURSE OUTLINE

1. Upon successful completion of this course, students

will be able to:

2. Identify the importance of the project charter

3. Develop project Work Breakdown Structures

4. Use scheduling techniques

5. Use different estimating methodologies

6. Identify, assess, and mitigate project risks

7. Establish baselines

8. Manage changes to project scope throughout the

project life cycle

9. Monitor progress and update the project plan

10. Close a project and capture lessons learned

METHODOLOGY

COURSE OBJECTIVE

By the end of this course, you will be able to:

Objectives are to: state the benefits of project management; develop a work breakdown structure; develop a project schedule; prepare a cost estimate; identify risks; list what is required for effective project communications; track and monitor the project; manage change; and successfully close the project. A combination of instructional methods is used. The

course uses lecture and facilitated discussion techniques and individual or group exercises. The latter are designed to illustrate the theory and its application to pragmatic problems.

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TRAINER PROFILETRAINER PROFILEMR. FONG P.YMR. FONG P.Y

P.Y. Fong is a well-trained professional with more than 29 years experience across various functions in several industries. Experience ranged from engineering to management positions in manufacturing, distribution & service operations to project management of IT system deployments & software projects. The first 16 years of his career was spent in the automotive industry involved with aspects of the business as diverse as manufacturing process engineering, product planning, advertising & promotions, motor racing, distribution & business operations development.

A conscientious career change resulted in a further 11 years involvement in the IT & software industry, in particular, project management & PMO operations. In his current career phase, P.Y. is involved in contributing back to the community by facilitating project management related training courses and providing advisory consulting services on project management related issues.

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TRAINER PROFILETRAINER PROFILEMR. FONG P.YMR. FONG P.Y

Related Experience

1. In an Engineering management role - Tooling & process projects for manufacturing. 2. In a Marketing & Promotions management role - Advertising campaigns, new product launches, promotional events & activities. 3. In a Business management role - Development & implementation of various manufacturing & service operations processes. 4.As an IT systems integration project manager - System deployments, Development & integration of software systems. 5.In a Project Management Office (PMO) role - Design & implementation of project processes 6.including an SEI Capability Maturity Model assessment. 7.As Training Facilitator - Project management processes, Team Building, & “Soft” skills development. 8.As a Project Advisory Consultant - Setting up PMO’s & realigning project processes for various organizations.

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EDUCATIONAL BACKGROUNDEDUCATIONAL BACKGROUND

1.He holds a degree in Mechanical Engineering from the Royal Melbourne Institute of Technology & a Masters of Business Administration from the University of Bath, U.K. He is also Project Management Professional (PMP) certified by the Project Management Institute (PMI USA) & a qualified ISO9000:2000 Auditor.

2.He has completed a course of training in, & participated as an assessment team member for the Software Capability Maturity Model (SW-CMM) award by the Software Engineering Institute (SEI, USA).

3. He is also an accredited practitioner of the Myers Briggs Type Instrument (MBTI) & holds a certification in training issued by Pembangunan Sumber Manusia Bhd.

PERFECT MANAGER

PRODUCTIVITY & INNOVATION

PRODUKTIVITI DAN INOVASIPRODUKTIVITI DAN INOVASI

TEAM BUILDING

TEAM BUILDING

SEIRI SEITON SEISO SEIKETSU SHITSUKE

PERFECT MANAGER

LATIHAN 5SLATIHAN 5S

TEMPOH KURSUS: 2 HARITEMPOH KURSUS: 2 HARI

PENGENALAN

OBJEKTIF KURSUS

1. Meningkatkan pengetahuan pekerja sedia ada dengan Pengendalian Diri dan Disiplin 5S.

2. Mempersiapkan diri dalam menjalankan tugasan yang mementingkan Produktiviti dan Kualiti kerja melalui 5S.

3. Menjadikan 5S cara kerja terbaik.4. Membantu pelatih-pelatih menjadi lebih bijak dalam

menjalankan tugasan mereka dalam memudahkan kerjaharian mereka bagi menghasilkan keputusan kerja yang cemerlang untuk Organisasi

1. Kebersihan dan keadaan teratur ditempat kerja adalah satu kemestian. Ianya penting bagi meningkatkan Produktiviti dan Kualiti pekerja disamping meningkatkan tahap keselamatan ditempat kerja.Tempat kerja yang bersih mampu melahirkan keadaan kerja yang menyeronokkan.

2. Tempat kerja yang teratur akan membuatkan kerja menjadi lebih mudah dan cepat dijalankan kerana masa tidak akan terbuang dalam mencari alat-alat keperluan kerja seperti fail-fail, peralatan-peralatan dan keperluan kerja harian.

3. Tempat kerja yang selamat pastinya akan meningkatkan Produktiviti kerja kerana pekerja tidak perlu bimbang ketika menjalankan kerja-kerja harian mereka.


MODULMODUL TOPIK-TOPIKTOPIK-TOPIK

1 Disiplin 5S dan Kepentingannya

2 Sejarah Disiplin 5S

3 Model Kecemerlangan 5S

4 Maksud dan Definasi 5S

5 Disiplin 5S

6Pembaziran : Mengenalpasti dan Penghapusannya

7 Langkah-langkah Perlaksanaan 5S

8 Kebaikan 5S

JANGKAMASA SESI

2 hari – 16 jam

Ceramah, Perbincangan dan Latihan Berkumpulan, Permainan Pembelajaran dan Persembahan Kefahaman Berkumpulan.

METADOLOGIMETADOLOGI

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PROFAIL PROFAIL JURULATIHJURULATIH

ENCIK MOKHTAR SAID

Beliau seorang pengajar, perunding dan pakar motivasi yang berbakat lagi berpengalaman dalam bidang Pembangunan Insan dan Teknikal. Beliau amat disenangi dan mudah diterima oleh peserta-pesertanya. Dengan reputasi tinggi dan cara pengajaran yang tersendiri, beliau sentiasa membuatkan pengajarannya mudah difahami melalui contoh-contoh dan penceritaan dari pengalaman sebenar beliau sendiri. Peserta beliau yang terdiri dari berbagai peringkat dari sektor Kerajaan dan Swasta seperti, Pengarah, Dekan, Pengurus Besar, Pengurus-Pengurus Bahagian dan Jabatan, Ketua Jabatan, Eksekutif, Jurutera dan Juruteknik sektor pengilangan, Tenaga Pengajar dari Kementerian Pendidikan dan Industri Pengilangan, Penyelia/Ketua Kumpulan dan Operator pengeluaran sering memberikan penghargaan kepada beliau diatas pembelajaran beliau yang mempunyai pendekatan yang sangat bernilai dan mudah diguna-pakai dengan berkesan ditempat kerja dan kehidupan seharian.

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PROFAIL PROFAIL JURULATIHJURULATIH

ENCIK MOKHTAR SAID

Berpengalaman lebih dari 10 tahun mengendalikan kursus-kursus, bengkel-bengkel dan latihan-latihan bagi lebih daripada 100 sektor kerajaan dan swasta diantaranya; 1.AALBORG PORTLAND (M) Sdn Bhd, Perak2.ACHI JAYA PLANTATION Sdn Bhd, Johor3.ACM Sdn Bhd, Penang4.ACKU METAL INDUSTRIES (M) Sdn Bhd, Pulau Pinang5.ACTION BASE CONSULTANTS Sdn Bhd, Kuala Lumpur6.ADVANCE MEDICAL & DENTIST INSTITUTE (AMDI) USM, Pulau Pinang7.AIC SEMICONDUCTORS Sdn Bhd, Kedah8.ALCAN PACKAGING MALAYSIA Sdn Bhd, Kuala Lumpur9.AMANAH SAHAM SARAWAK (ASSAR), Sarawak10.AMBANK GROUP, Kuala Lumpur11.ANN JOO INTEGRATED STEEL Bhd, Penang

PERFECT MANAGER

TEAMBUILDINGTEAMBUILDING

DURATION: 3 DAYS 2 NIGHTDURATION: 3 DAYS 2 NIGHT

INTRODUCTION

OBJECTIVES

1. Building strong leaders with good planning

strategies

2. Creative problem solving during work crisis

3. Developing tactical skills and communications

4. Building an effective team in a division

This course is specially designed to enhance the spirit and practical used of team development, team motivation and team communication by use of an experiential learning program. The team is put through various challenges/tasks in which working as a team is essential to tackle the challenge.

Activities are used to engage participants mentally, physically and emotionally to provide a holistic learning experience that also has the element of fun. This increases learning retention.

COURSE OUTLINECOURSE OUTLINE1. Time Frame : The ability to be not only effective but also efficient to accomplish a certain task within a time frame. 2. Mindset : To think in a supreme manner without waiting for official blessing to try things out. 3. Group Decision Making : The reason is to take proactive steps to solve problems as they emerge. Teams succeed or fail because of people involved and decision made. 4. Leadership and Followership : Good leaders don’t wait. Leadership does not emerge from blind obedience to anyone. Good leadership encourages everyone’s evolution. 5. Work Environment : Good team player immerse themselves by creating an enviroment for accomplishing goals of their vision and not being just idle. They create the climate for work and see around corners and out of the box.


COURSE TENTATIVECOURSE TENTATIVE

Day 1 02.30 – 03.00 pm Registration of participants 03.00 – 03.20 pm Opening address Introduction & Objectives of Program goal setting individual pledges03.20 – 04.00 pm Breaking into Teams (3 teams)- getting to know your team member team introduction & cheer 04.00 – 04.30 pm Tea Break 04:30 – 05.30 pm Ice Breaker

Activity:Friendship Circle (Loop) / Handcuffed 05.30 – 07.30 pm Free & Easy 07.30 – 08.30 pm Dinner 08.30 – 10.00 pm Team Discussion & Reflection

Indoor Team Building Activities Activity:Nail / Sum Total / Immediate Neighbour

Day 2 09.00 – 09.10am Introduction to Day 2’s program09.10 – 10.00am Morning Start up Activity: 50 ‘Up’ / Egg Ship10.00 – 10.30am Morning Tea Break10.30 –12.15pm Outdoor Team Building Activities (35 mins/activity) Activity: Acid River / Tower Building / Plantation12.15 – 12.30 pm Activity Debrief12.30 – 02.00 pm Lunch 02.00 – 02.30 pm After Lunch Start up Activity:Longest Line02.30 – 04.00 pm Outdoor Team Building Activity

Activity: Treasure/Scavenger Hunt 04.00 – 04.30 pm Tea Break 04.30 – 05.00 pm Answer Presentation for Hunt 05.00 – 07.30 pm Free & Easy 07.30 – 08.30 pm Dinner 08.30 – 10.00 pm Team Discussion & Reflection

Indoor Team Building Activities Activity:Wall paper /Warship Building


COURSE TENTATIVECOURSE TENTATIVEDay 309.00 – 09.10am Introduction to Day 3’s program

09.10 – 10.00am Morning Start up Activity:Jigsaw / Tangrams

10.00 –10.30 am Morning Tea Break

10.30 – 12.15pm Outdoor Team Building Activities (35 mins/activity) Activity:Leaky Pail / Acid Pool / Magic Carpet

12.15 – 12.30 pm Activity Debrief

12.30 – 02.00 pm Lunch

02.00 – 03.30pm Team Discussion & Reflection Activity: Letter Writing

03.30 –04.00pm Tea Break 04.00 –05.00pm Multimedia presentation on candid shots Final Wrap up

Bringing it back to the working place

End of Program

How Will The Team Be Challenged : (Some Activities Involved)

1.Pool Of Death (Acid Pool) 2.Fencing (Plantation) 3.Nail Balancing(Nails) 4.Hole (Wallpaper)5.Messed Up ( Handlock)6.Mentally Stressed (Neighbour/Total Sum)7.Managing The Store (Sort The Tiger)8.Beads9.A-Frame10.Live Wire11.It’s A River ( Acid River )12.Carnivore/Mat Salleh General Flow Of Activities

Part One : Coming together – Emphasizing on

Interpersonal skills

Part Two : Staying Together – New idea, new plans

Part Three : Accomplishing Together – Do Or Die

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TRAINER PROFILETRAINER PROFILEMR. KRISHNAN KANAN

Krishnan Kanan Started his career in teaching back in 1979 with a certificate in Education. Being ambitious Krishnan went on to pursue a degree in Physical Education and graduated in 1988. Determinations again lead him to complete his Masters majoring in management within a year at a local university.

Krishnan strongly believes that teambuilding is all about people trying to complete tasks on a more comprehensive and lighter note rather then the normal regimental routine. Changing mindsets of employees in a work environment and getting them to defuse the problem as a team will give them the joy of collective accomplishment which is what organizations are looking for in their employees.

Some of the clients he has worked with are KTAK, Citibank, Standard Chartered, Sheraton Subang, Hyatt Kuantan and Swiss Garden Resort.

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TEAMBUILDINGTEAMBUILDING

KEM BINA ROHANIKEM BINA ROHANI

JANGKAMASA KURSUS : 3 HARI 2 MALAMJANGKAMASA KURSUS : 3 HARI 2 MALAM

OBJEKTIF KURSUSOBJEKTIF KURSUSProgram Bina Rohani ini merupakan satu program yang akan mendukung agenda utama syarikat korporat dan swasta iaitu melahirkan kakitangan yang mempunyai 3 ciri penting iaitu kepimpinan, keupayaan dan juga perubahan sikap yang positif (ASK = Attitude, Skill & Knowledge) bagi mencapai matlamat sebagai sebuah syarikat terulung di dunia yang didukung oleh kakitangan yang mempunyai nilai nilai kerohanian yang jitu.

Di samping itu juga program ini juga akan membawa peserta mengenal erti keinsafan dan dimanakah kedudukan yang sebenar para peserta dari sudut dunia dan akhirat.


METADOLOGIMETADOLOGI

Program ini akan dijalankan dalam 2 sesi. Setiap sesi secara ideal nya seramai 30 orang. Setiap sesi akan mengambil masa 3 hari 2 malam untuk dijalankan dengan sempurnanya.

Jumaat03.00 ptg. Peserta berkumpul di perkarangan jabatan / syarikat03.30ptg Bas bertolak dari jabatan/syarikat04.30 ptg Solat Fardhu Asar Berjemaah06.00ptg Taklimat kursus dan daftar Masuk ke

Bilik Penginapan07.30mlm Sembahyang maghrib berjemaah08.00 mlm Makan Malam 09.00mlm Solat Isya’09.30mlm Sesi Pertama TA’ARUF (SELF &

OTHERS)11.00mlm Bersurai

TENTATIF KURSUSTENTATIF KURSUS

NO MODUL

1 Berkonsepkan “SELF & OTHERS”

2 KERJA SEBAGAI SATU IBADAH

3 “ATTITUDE”

4 “STAFF”


Ahad

04.00pg Qiamulai

05.45pg Solat Subuh

Kuliah Subuh

07.00pg Sarapan Pagi

08.30pg Penyampaian Sijil / Penutup

10.00 pg Berkumpul untuk menunggu bas ke

destinasi masing masing

Sabtu05.45pg Persediaan Solat & Solat Subuh Kuliah

Subuh07.00pg Berkumpul untuk senaman pagi.07.30pg Sarapan pagi08.45pg Perasmian oleh wakil syarikat/jabatan09.30pg Sesi Kedua “KERJA SEBAGAI SATU

IBADAH”10.30pg Minum Pagi11.00pg Sesi Ketiga SIKAP (ATTITUDE)12.45t/hari Makan Tengahari 01.20ptg Solat Dzohor Berjemaah 02.00ptg Sesi Keempat “STAFF”03.45ptg Minum Petang04.00ptg Sesi LDK 05.00ptg Solat Asar berjemaah /Minum Petang

Riadah 06.30ptg Persediaan untuk solat Maghrib7.20mlm Solat Maghrib

Persediaan akhir untuk Tugasan8.30mlm Solat Isya’ berjemaah9.00mlm Makan Malam / BBQ Sesi Pembentangan

Tugasan11.00mlm Bersurai

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PROFAIL PROFAIL JURULATIHJURULATIHENCIK MUHAMMAD NAZIM BIN ARIFFIN

Nama : Muhammad Nazim Bin AriffinTarikh Lahir : 16/6/1968.Tarikh Bulan Islam : 19/Rabiul Awal/1388Umur : 41 tahun Asal : Kuala LumpurKelulusan : Sarjana Sosial Islam di IAIN Medan, Bimbingan dan Kaunseling IslamPengalaman : Bina Rohani Bersama Polis Bantuan Petronas

di Pulau Jerjak 2007 : Bina Mental Bersama Polis Bantuan Petronas di Lata Celak, Baling , 2008 : Pegawai Agama Petronas Fertilizer (Kedah) Sdn. Bhd 2001 – 2007 : Eksekutif Sosial Dan Kebajikan Petronas

Fertilizer (Kedah) 2007 – Oktober 2009 : Eksekutif Perhubungan Kakitangan HRM, Petronas Fertilizer (Kedah) Sdn.Bhd Oktober 2009 hingga

sekarang : Team Building Programme With PEKSB Staff June 2009

: Program Nilai - nilai Murni untuk kakitangan Petronas Anak Syarikat 2004 – 2007.

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SAFETYSAFETY

OCCUPATIONAL OCCUPATIONAL FIRST AID SKILLS FIRST AID SKILLS

& & CPRCPR

((CARDIO-PULMONARY RESUSCITATION)

Basic First Aid is the next step into first aid afterthe introductory course. It aims to give a morecomprehensive coverage on the understandingand practical guidance as well as the theoreticalaspects of first aid to the RC/RC Volunteers andthe public based on the concept of prevention .Itis important that individuals know Basic FirstAid and CPR to become a certified First Aide touse the knowledge in giving assistance , savingthe lives of victims and disseminate theknowledge to the community.

1. It helps the community to gain access to First Aid knowledge and health care.Knowledgeable in the workings of the human body and are able to take better care of it.

2. Know the causes of minor illness and ways to treat them.Create a caring society, willing to help fellowmen in times of needs.

COURSE DURATION : 2 DAYSCOURSE DURATION : 2 DAYS


At the end of the training, participants should be able to: 1.Provide first aid and perform CPR to casualties during an emergency2.It shows employees how to recognize the types of injuries that occur most frequently in workplace situations3.Deal with emergency situations 4.Know the limits of basic first aid 5.Familiarise themselves with First Aid regulations of 2002 6.Be aware of the duties of the employer as to First Aid.

WHO SHOULD ATTEND

This training program enables the participants to provide first aid services and perform CPR to those who are in need.

COURSE OBJECTIVECOURSE OBJECTIVEINTORDUCTIONINTORDUCTION

LEARNING OUTCOMESLEARNING OUTCOMES



RESPIRATORY SYSTEM1.Introduction to Respiratory System2.Components of the System ( Nose, Larynx,Trachea and Lungs )3.Mechanism of Respiration

WOUNDS AND BLEEDING1.Definition and Classification ( Open and Closed)2.General management of wounds (infected wound and with Foreign Bodies )3.Briefly mention Chest and Abdominal Injuries

Bleeding1.Definition, Classification and Types2.Clinical features3.Management4.Bleeding from special regions - ears, nose etc.

SHOCK1.Definition2.Causes3.Clinical Features4.Management

BANDAGES AND DRESSINGS1.Definition / Objective2.Types of Bandages and Dressings3.Improvisation


SCOPE OF FIRST AID1.Definition of the term " First Aid "2.Function of a First Aider 3.Purpose of First Aid Training4.A well trained First Aider should be able to :-5.Take command of any situation6.Should give adequate protection to the casualty7.Quickly and systematically examine the casualty (Primary & Secondary Survey).8.Keeping in mind the priorities : is he/she Conscious ? is he/she Breathing ? is he/she Bleeding severely ? is he/she Poisoned ?

STRUCTURE OF THE BODY1.Emphasize humans are multicellular2.Cells and tissues3.Main System

CIRCULATORY SYSTEM1.Definition of the system2.General structure of the Heart3.Mechanism of the Circulation ( Systemic & Pulmonary

COURSE DURATION : 2 DAYSCOURSE DURATION : 2 DAYSCOURSE OUTLINECOURSE OUTLINE

FAINTING AND UNCONSCIOUSNESS1.Definition2.Causes3.Signs & Symptoms4.Management

LIFTING AND TRANSPORTATION1.Principles of Lifting2.Types of Stretchers3.Improvisation of Stretchers4.Practical Participation

ASPHYXIA1.Definition2.Causes3.Signs and Symptoms4.Management

CARDIO PULMONARY RESUSCITATION1.Causes of Sudden Death2.Danger, Response, Airway, Breathing and Circulation3.One Man Rescuer ( Adult, Child & Infant )4.Foreign Body Airway Obstruction ( Adult, Child & Infant )5.Practical Demonstration

FRACTURES, DISLOCATION and SPORTS INJURIES1.Definition of Fractures2.Classification of Fractures ( Open and Closed )3.Types of Fractures ( Simple, Compound, Greenstick Signs & Symptoms of a fracture / Dislocation4.Injuries to Joints ( Sprain, Dislocation )5.Common Sporting Injuries ( Strain, Cramps & Exhaustion )6.Management - Fractures / Spinal fractures / Sports Injuries

BURNS AND SCALDS1.Definition2.Stages / Degrees of burn3.Causes4.Signs & Symptoms5.Management

POISONS AND POISONING ( INDUSTRIALACCIDENT )1.Definition2.Causes3.Signs & Symptoms4.Management

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TRAINER PROFILETRAINER PROFILECHELLAPPAN A/L PALLANIAPPAN

PROFESSIONAL DETAILS :

1. Armed Forces medical assistant - Grade 1

2. Pembantu Rumah Sakit Ladang - Grade 1

3. Malaysian Red Crescent Society - Train the trainer

4. Safety and Health Officer Course - NIOSH

5. Competent Scaffolder and Assessor - NIOSH

6. International Olympic Committee sports medicine

7. Australian College of therapeutical massage

8. Occupational First Aid for Trainers - NIOSH

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EXPERIENCE :

1.Armed Forces Medical and Dental Service - 21 years

2.Private Medical and Surgical Centres - 6 months

3.Senior Medical Assistant in the manufacturing company - 16years.

4.Trainer for first aid courses in the armed forces and maufacturing

company.

5.Medical attendance to various sport events / injuries

6.Attended corporate war games executive training.

7.Senior First Aid trainer for Malaysian Red Crescent Society.

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HUMAN RESOURCEHUMAN RESOURCEMISCONDUCT EMPLOYMENT & MISCONDUCT EMPLOYMENT &

CONDUCTING A DOMESTIC INQUIRYCONDUCTING A DOMESTIC INQUIRY

COURSE OBJECTIVECOURSE OBJECTIVE

At the end of the training, participants should be able to: 1.Understand the different types of misconducts2.Differentiate between minor and major misconducts3.How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia4.Learn how to draft effective charges and prosecution5.Learn the role of the board of inquiry members6.Learn the principles of punishment

1.HR Directors / Managers2.Heads of Departments3.HR Executives 4.Supervisors who supervise their subordinates



What Constitutes Misconduct

1. Meaning of misconduct and the categories misconduct

2. Types of misconducts3. Company’s right to classify misconducts4. Criminal offences committed in company

premise5. Misconducts committed “within” and “outside”

employment

Investigating Offences

1. Appointing the investigation officer2. Role of investigation officer3. Interviewing witnesses and the taking of

statements4. Investigation officer’s report and

recommendations5. Condonation and its legal effect

Letter of Allegation and Suspension

1. Letter of allegation and charges2. Service of letter of allegation3. Letter of explanation from workman4. Suspension pending inquiry

COURSE DURATION : 2 DaysCOURSE DURATION : 2 DaysMISCONDUCT EMPLOYMENT & MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRYCONDUCTING A DOMESTIC INQUIRY

At the end of the training, participants should be able to: 1.Understand the different types of misconducts2.Differentiate between minor and major misconducts3.How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia4.Learn how to draft effective charges and prosecution5.Learn the role of the board of inquiry members6.Learn the principles of punishment

1.HR Directors / Managers2.Heads of Departments3.HR Executives 4.Supervisors who supervise their subordinates


Domestic Inquiry (DI)

1. DI procedures and the law2. Principles of natural justice3. Selection of board of inquiry members4. Role of inquiry panel5. Role of the prosecutor6. Role of the investigation officer at DI7. Adducing evidence both oral and documentary8. Role of the accused employee9. Recording the proceedings10. Findings and inquiry report11. Mitigation plea by the employee found guilty12. Types of punishment13. Appeal procedures

Decisions of the Courts

1. Decided case laws of the Industrial Court and judicial courts for discussion

Mock Domestic Inquiry 1. Participants to participate in a mock domestic

inquiry

MISCONDUCT EMPLOYMENT & MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRYCONDUCTING A DOMESTIC INQUIRY

Decision Making

1.Panel’s findings2.Human Resources recommendations-penalty3.Authorities to decide?4.Mode of recommendation –reference to past and similar cases in Court

Brainstorm On The Mock Case

1.Identify the shortcoming and defect (Inquiry)2.To introduce corrective measure and suggest improvements

Improper Domestic Inquiry

1.It’s legal and technical2.Citations on past cases from Industrial Court

Employees ActionAppealsAvenue under IRA’67

Questions And Answer Session

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NADUMANANCHI POONJOLAI

He is an experienced Legal and Human Resource Practitioner with more than 25 years of experience in the field of Legal, Human Resource Management and Industrial Relations Law.

He had served as a Human Resource Manager for more than 5 years before moving up as a General Manager and Company Advisor.

He has hands on experience in consulting and training services in few areas such as disciplinary management, team building, industrial relation and company secretarial matters during his tenure at few companies that he was working.

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THANK YOUTHANK YOU

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