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SECOND ANNUAL SOUTHERN AFRICA LOCAL

GOVERNMENT AND GENDER JUSTICE

SUMMIT AND AWARDS

28 30 MARCH 2011KOPANONG HOTEL, JOHANNESBURG, SOUTH

AFRICA

365 DAYS OF LOCAL ACTION TO END GENDER

VIOLENCE: HALVE GENDER VIOLENCE BY 2015

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HOW DID YOU GO ABOUT IDENTIFYINGTHIS PROBLEM?

A research was done following a number of gender basedviolence (GBV) cases that were increasingly reported, and

often long after the time the offence is committed. It wasdiscovered that a lot of people shunned away from help

facilities because of stigma and also incapacity in health and

police staff to be able to handle the gender based violence

cases.

A number of people spoken to revealed that in most hospitalsor clinics or even police stations, survivors of GBV were

laughed at, stigmatised as well as intimidated that they wouldend up losing and getting embarrassed.

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IS THIS ISSUE IMPORTANT?

The increase in the number for people who shunnedseeking help as soon as they were violated is animportant issue to address because in cases suchas rape, the evidence when presented as soon as a

person is attacked creates an easy platform forprosecution of the perpetuator

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HOW ARE YOU GOING ABOUT ADDRESSINGTHI S PROBLEM?

Lifeline Zambia Toll Free telephone counsellingservices give a survivor psycho therapy which in

turn helps develop confidence in the her/him to walkinto a hospital for medical attention and report to thepolice. It operates 24/7/365 days, no holidayincluding the 16days of GBV activism so that thereare no times when a survivor can have no one to

share with what they are going through.

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WHAT IS THE TIME-FRAME FOR THEPROJECT?

The project will run until 2015 and is meantto be extended as the service is regarded

Emergency services in Zambia.

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WHO IS THE TARGET? WHO IS INVOLVED?ARE MEN EQUALLY INVOLVED?

Our target is especially women and childrenwho are the majority of GBV survivors.

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PARTNERSHIPS FORMED THROUGH THEPROJECT

We have formed referral partnerships withinstitutions that are dealing with Gender BasedViolence for the purpose of according our callersfurther management of their circumstances. They

offer health , social and legal services.

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RESOURCEFULNESS: WHAT FINANCIAL,HUMAN AND OTHER RESOURCES WERE

MOBILISED?

We have managed to mobilize 2 free lines fromeach mobile and landline service provider (MSPs)to erect the helpline. We also sourced funds from

Care International-Zambia.

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MONITORING AND EVALUATION

This is done internally by the Monitoring andevaluation officer and externally by the partnersas well as the MSPs.

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WHAT RESULTS HAVE BEEN ACHIEVED?

The helpline has been declared anemergency number because of calls of suchnature as gender based violence.

We have managed to establish a GBVreferral network which covers all the nine (9)provinces of Zambia especially that thehelpline has countrywide coverage.P

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IMPACT (BASED ON THE SADC PROTOCOLTARGETS)

In line with a goal to halve the levels of GBV by2015, Lifeline Zambia has been running a livephone-in radio programme on Zambias nationalradio stations which aims at discussing and

educating the listeners on GBV issues.

On the other hand, the helpline has recorded anincrease in the number of GBV related calls a signthat more people are being informed through this

sensitisation as well as the distributed IECmaterials.

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EFFECTIVENESS

The increasing number of calls from people referredto our helpline by another who weve counseled

before indicates a recognition of our effectiveness.

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SUSTAINABILITY AND REPLICATION

The Zambia Information and CommunicationAuthority has set our numbers as Emergency

numbers and as such, the helplines existenceis sustained by the support of the Government,donors as well as partners, and can bereplicated in order to increase response to GBVcases in Zambia if deemed so by allstakeholders.

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LESSONS LEARNED

We have learnt that a person with a problemappreciates been heard and we havestrengthened our listening skills which createstrust in the callers for the helpline staff. After all,it is believed in most settings that

A problem shared is a problem solved

Thank You.

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ANY QUESTIONS?

Mercy ZuluPublic Relations Officer

Lifeline ZambiaP.O Box 30022

LusakaTel: +2602-11-231671

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