AProject Report
ON
“SERVICES OFFERED BY WIPRO LTD.”
SUBMITTED IN PARTIAL FULFILLMENT FOR THE AWARD OF THE
DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION
UNDER THE GUIDANCE OF
Dr. Amit GuptaProject Co-ordinator
SUBMITTED BY:
VIPULBatch BBA III (A)
Enrollment No.
STUDENT UNDERTAKING
This is to certify that I have completed the Project titled Services Offered
By Wipro Ltd . in Maharaja Agrasen Institute of Management Studies
under the guidance of Dr. Amit Gupta in partial fulfillment of the
requirement for the award of degree of Bachelor of Business Administration
at Maharaja Agrasen Institute of Management Studies, Delhi. This is an
original piece of work & I have not submitted it earlier elsewhere.
VIPULBBA-3(A) Enrollment no.
CERTIFICATE
This is to certify that the project titled Services Offered By Wipro
Ltd. is an academic work done by Vipul submitted in the partial fulfillment
of the requirement for the award of the degree of Bachelor of Business
Administration from Maharaja Agrasen Institute of Management Studies,
Delhi, under my guidance & direction. To the best of my knowledge and
belief the data & information presented by him in the project has not been
submitted earlier.
Dr. Amit Gupta
PROJECT CO-ORDINATOR
Acknowledgement
I would like to thank my Project Guide Dr. Amit Gupta for his immense
guidance, valuable help and the opportunity provided to me to complete the
project under her guidance.
I would like to thank all faculty members of Maharaja Agrasen Institute of
Management Studies for guiding and supporting me in the completion of
project from time to time.
Last but not the least, my gratitude to great almighty and my parents without
whose concerned and devoted support the project would not have been the
way it is today.
VipulBBA-3(A) Enrollment no.
Executive Summary
Wipro i s headqua r t e r ed i n Banga lo re and ha s 28 deve lopmen t c en t r e s
a c ro s s Ind i a , Eu rope and USA and a l so ha s 21 o f f i c e s i n USA,
Canada , F in l and , Ta iwan , F r ance and Un i t ed K ingdom. Wip ro ha s s e t
a v i s i on fo r i t s e l f t o become a US$ 5 bn company i n t he nex t coup l e
o f yea r s . I t a ims t o be t op 10 IT compan i e s i n t he wor ld ' t op IT
company i n Ind i a , among t op 10 mos t f avo red emp loye r s i n t he wor ld
and t o be among t he t op 5 b r ands i n Ind i a .
Wip ro i s a g loba l company w i th r evenues o f Rs 30922 mn fo r t he yea r
2001 . The r evenues fo r t he company have been g rowing a t an annua l
ave rage r a t e o f 23% and PAT a t an annua l ave rage r a t e o f 50%. I t
emp loys t o t a l o f 14000 emp loyees ou t o f wh ich 11500 emp loyees a r e
i n IT bus ine s s . Wip ro fo l l ows S ix S igma qua l i t y sy s t ems and i s a l so a
SEI -CMM leve l 5 company w i th p r i nc ipa l l i ne s o f bus ine s se s be ing
i n fo rma t ion t e chno logy ( IT ) and consumer p roduc t s . I t a l so ha s o the r
bus ine s se s o f f l u id power , l i gh t i ng , med i ca l equ ipmen t p roduc t s and
f i nanc i a l s e rv i ce s .
IT , wh ich i nc ludes so f twa re s e rv i ce s a s we l l a s ha rdware p roduc t s ,
makes up t he l a rge s t chunk o f bus ine s s fo r Wip ro . I t a ccoun t s f o r 84%
o f t o t a l r evenues o f Wip ro l t d . t he G loba l IT s e rv i ce s con t r i bu t e s 57%
o f t o t a l r evenues whe rea s Ind i an IT s e rv i ce s con t r i bu t e 27% o f t o t a l
r evenues . The IT bus ine s s makes up 84% o f t he r evenues o f Wip ro
L imi t ed and a round 93% o f i t s PBIDT.
Wipro ha s a ve ry good c l i en t ba se w i th ove r 50 Fo r tune 500
compan i e s and ove r 100 l e ad ing Ind i an co rpo ra t e s . I n so f twa re Wip ro
ha s emerged a s t he s econd l a rge s t p l aye r and i s g rowing s t rong ly and
o f t o i l e t r i e s ha s c a rved ou t a n i che i n t he p r emium segmen t . Wip ro
a l so had an i n t e r e s t i n t he f i nanc i a l s e rv i ce s i ndus t ry t h rough a
subs id i a ry - Wip ro F inance . Th i s ha s p roved t o be a d r a in on t he
company fo r t he l a s t t h r ee yea r s and t h i s yea r t he company ha s
d ive s t ed a s i gn i f i c an t po r t i on o f t h i s company and i t i s no l onge r a
subs id i a ry o f Wip ro .
Wip ro ha s a number o f a l l i ance s w i th g loba l l e ade r s l i ke V igne t t e ,
ATG (Ar t Techno logy Group ) , Open Marke t , iP l ane t f o r e -bus ine s s ;
w i th Ae the r sy s t ems , Agea co rpo ra t i on fo r m-commerce ; w i th Neon ,
STC, V i t r i a , Merca to r , Seagu l l f o r En t e rp r i s e App l i c a t i on In t eg ra t i on ;
w i th SAP fo r ERP; w i th S i ebe l , C l a r i fy , P ivo t a l f o r Cus tomer
Re l a t i onsh ip Managemen t ; w i th Compu te r Assoc i a t e s , C i s co , Nor t e l ,
Sun fo r Techno logy In f r a s t ruc tu r e Se rv i ce s e t c .
TABLE OF CONTENT
PARTICULARS Page NO.
Se l f Dec l a r a t i on i
Cer t i f i c a t e i i
Acknowledgmen t i i i
Execu t i ve summary iv
Chapter 1 - In troduc t ion
1 .1 Ove rv i ew o f Wip ro L td
1 .2 Resea rch Ob jec t i ve s o f t he S tudy
Chapter 2 - Company Pro f i l e
2 .1 Hi s to ry o f Wip ro L td .
2 .2 Execu t i ve P ro f i l e
2 .3 In f r a s t ruc tu r e
2 .4 Vi s ion S t a t emen t
2 .5 Qua l i t y a t Wip ro
3 Chapter 3 - Research Methodo logy
3 .1 Mean ing
3 .2 Ob jec t i ve s
3 .3 S ign i f i c ance
3 .4 Resea rch Me thodo logy
3 .5 Da ta Co l l e c t i on Resou rce
3 .6 L imi t a t i ons
Chapter 4 - Serv i ce s Of fered by Wipro Ltd .
4 .1 IT Se rv i ce s
4 .2 P roduc t Des ign Se rv i ce s
4 .3 Bus ine s s P roce s s Organ i za t i on
5 Chapter 5 - F ind ing and Ana lys i s
5 . 1 Wip ro ’ s Ro l e
5 .2 Wip ro ’ s I n i t i a t i ve s
5 .3 Wip ro ’ s Ra t i ng
5 .4 Div idend T rack Reco rd
5 .5 Wip ro Va lue
Chapter 6 - Conc lus ion & Sugges t i ons
6 .1 Conc lu s ion
6 .2 Sugges t i on
Bib l iography v
CHAPTER-1
INTRODUCTION
OVERVIEW
Wipro Technologies i s the g lobal technology services d iv is ion of Wipro Ltd . (NYSE:WIT) . Wipro offers a fu l l por t fo l io of services across indust r ies , de l iver ing measurable bus iness benef i t s for the i r cus tomers wi th s ix s igma consis tency.
WHO IS WIPRO
Ranked as 7 t h bes t sof tware services company in the wor ld by Business Week ( Infotech 100, November 2002) , Wipro serves over 300 global leaders inc luding Boeing, Nat ionwide , Er icsson, Toshiba , Cisco, Seagate , Putnam Inves tments , Uni ted Technologies , Bes t Buy, Digi ta l , Fr iends Provident , IBM, Microsof t , NCR, Thames Water , Transco and Sony.
From the f i rs t day in dea l ing wi th Wipro , there ' s been nothing but qual i ty , charac ter , h ighes t in tegr i ty , h ighes t qual i ty work. As a jo in t venture , you wouldn ' t f ind a be t te r par tner . As a suppl ier , you wouldn ' t f ind a h igher qual i ty par tner .
Some quick facts about Wipro:
India ' s most va luable company (Business Today, 2001) .
Lis ted a t NYSE (WIT) . Par t of the TMT (Technology-Media-Telecom) Index of the New York Stock Exchange.
Over 20 years of IT Consul t ing , Sys tems In tegra t ion and Engineer ing Services exper ience .
30 off ices wor ldwide , 18 ,000 IT prac t i t ioners and domain consul tants .
More than 300 cus tomers across USA, Europe and Japan (50 of these are For tune 500 companies) .
USD 736Mn revenues (Year 2001-2002) , Cumula t ive Annual Growth Rate (CAGR) of 45% over the las t f ive years .
Qual i ty leadership: Most mature Six Sigma program in the indust ry . World ' s f i r s t PCMM, CMMi and CMM level 5 company.
CHAPTER-2
COMPANY PROFILE
HISTORY
Founded in 1945, Wipro has d ivers i f ied in to Informat ion Technology, Consumer Care and Light ing , Engineer ing and Heal thcare . Wipro’s d ivers i f ica t ion in to IT happened in 1980 and s ince then there has been no looking back. Wipro had revenues of USD 736Mn in March 2002.
MILESTONES
.
DISASTER RECOVERY PLANNING
1980: Divers i f ica t ion in to Informat ion Technology1990: Incorpora t ion of Wipro-GE medica l sys tems1992: Going global wi th g lobal IT services d iv is ion
1993:Business innovat ion award for of fshore development
1995:Wipro ge ts ISO 9001 qual i ty cer t i f ica t ion , re -cer t i f ied twice for mature processes
1997:Wipro ge ts SEI CMM level 3 cer t i f ica t ion , enterpr ise wide processes def ined
1998:Wipro f i rs t sof tware services company in the wor ld to ge t SEI CMM level 5
1999:Wipro ' s market capi ta l iza t ion i s the h ighes t in India
2000:Star t of the Six Sigma in i t ia t ive , defec ts prevent ion prac t ices in i t ia ted a t projec t level
2001:Fi rs t Indian company to achieve the "TL9000 cer t i f ica t ion" for indust ry speci f ic qual i ty s tandards
2001: World ' s f i r s t PCMM Level 5 company
2001:Ranked 87 among 100 bes t performing technology companies g lobal ly (BusinessWeek, June 2001)
2002: World’s f i r s t CMMi ver 1 .1 Level 5 company
2002:Ranked the 7 th sof tware services company in the wor ld by BusinessWeek ( Infotech 100, November 2002)
An es t imated 94% of companies wi thout a tes ted cr i s i s p lan go out of bus iness af ter a severe loss of service .
With increased dependency on IT Infras t ruc ture to run bus iness ef fec t ive ly and ef f ic ient ly , organiza t ions need to know how to protec t the bus iness i f the IT Infras t ruc ture fa i l s . 'Disas ter -Recovery Plans ' a r t icula te the means to protec t organiza t ions in case of such eventual i t ies .
Wipro offers a comprehensive solu t ion tha t he lps organiza t ions face any eventual i ty of th is k ind and ensures tha t organiza t ions recover smoothly f rom the d isas ter in the shor tes t poss ib le t ime
The offer ing covers : Study of the exis t ing IT Infras t ruc ture se t -up a t var ious
s i tes of the organiza t ion and of the exis t ing d isas ter recovery prac t ices .
Ident i f ica t ion of threa ts to the services , a r i s ing out of the faul t s in IT products and services of the organiza t ion .
Conduct ing Risk Analys is and Business Impact Analys is (BIA) of var ious threa ts to the resources / funct ions and ca tegor iz ing the r i sks based on the impact .
Designing and recommending solu t ions to cover the resources f rom the threa ts ( r i sks) .
Implementa t ion of the recommended solu t ions inc luding hot s i tes , h igh avai labi l i ty so lu t ions , ne tworks and s torage sys tems
EXECUTIVE PROFILE
AZIM PREMJI
AZIM H PREMJI
The Chai rman of Wipro Corpora t ion An a lumnus of Stanford Univers i ty , USA, Mr. Azim H Premji jo ined Wipro in 1966 a t the age of 21 .
Under h is leadership , a Rs .70 mi l l ion company in hydrogenated cooking fa ts has grown to a $500 mi l l ion d ivers i f ied , in tegra ted corpora t ion in services , technology products and consumer products wi th leadership pos i t ions in the bus inesses i t i s in .
A role model for young ent repreneurs across the wor ld , Mr. Azim Premji has in tegra ted the country ' s ent repreneur ia l t radi t ion wi th profess ional management , based on sound values and uncompromis ing in tegr i ty .
Mr. Azim Premji ' s s t rength l ies in br inging together and bui ld ing charged teams of h igh potent ia l , h igh performing people . His v is ion and pragmat ism have he lped Wipro Corpora t ion become the 2nd most compet i t ive and successful company in India as ra ted by Business Today, a leading bus iness magazine in India . Wipro in te rms of market capi ta l iza t ion i s among the top 10 corpora t ions in India .
Mr. Premj i very s t rongly be l ieves tha t the most impor tant cont r ibutors to Wipro ' s success have been the ar t icula t ions and fa i thful adherence to core va lues , a shared v is ion for the fu ture , ident i f ica t ion and development of Wipro leaders through c lear ly def ined Wipro leaders ' qual i t ies .
A hands-on bus iness leader wi th s tandards of excel lence in everything tha t the corpora t ion does , Mr. Premj i i s a lmost fanat ica l about de l iver ing va lue to cus tomers and his wi l l ingness to sacr i f ice bus iness and prof i t s to hold on to "Our Promise" .
Mr. Premj i was the pr ime mover behind Wipro ' s dec is ion to achieve "Six Sigma" s ta tus . In h is address to the top management of Wipro Corpora t ion on May 2 , 1997, he sa id , "The end objec t ive of our ' cus tomer- in ' concept i s tha t we want to bui ld the voice of the cus tomer in our products and services . This i s opposi te to the concept of 'p roduct -out ' , which i s the way the wor ld has been opera t ing for some t ime." In th is journey of achieving the near defec t - f ree products and services , Mr. Premj i i s very c lear tha t as a wor ld c lass organiza t ion , what Wipro needs to be concerned about i s the process , not mere ly the resul t s .
VIVEK PAUL
Vivek Paul i s Vice Chai rman of Wipro , Ltd . and the Pres ident of i t s Wipro Technologies Divis ion , based in Mounta in View, CA.Wipro Technologies i s a g lobal informat ion technology, product development /maintenance , and bus iness process so lu t ions provider wi th over 18 ,000 employees and off ices in 30 loca t ions around the wor ld . Wipro Technologies cont r ibutes more than 90% of the prof i tabi l i ty of Wipro , Ltd . , a $7b market cap corpora t ion . S ince assuming th is ro le , revenues a t Wipro Technologies have grown a t over 45% a year and opera t ing prof i t s have grown a t over 50% a year , compounded, ca tapul t ing i t in to the Business Week Global Infotech 100, and a l lowing a successful l i s t ing on the New York Stock Exchange.
Mr. Paul brought a s t rong focus on va lues , bui ld ing human capi ta l and es tabl i sh ing leadership in qual i ty processes . This focus t ransformed Wipro to become a leader in i t s f ie ld wi th the wides t range of services , recognized qual i ty leadership , and a t ransforming workforce tha t went f rom coding to complex program management to consul t ing and archi tec t ing . Leading analys t research f i rms Gar tner and META ra te Wipro as the leader in the offshore appl ica t ion outsourc ing market and a h igh qual i ty so lu t ion provider who has moved up the va lue chain . Recent ly But ler Group , a research f i rm focused on the IT market , quoted in one of the i r repor ts tha t - "Wipro i s wel l p laced to compete wi th the la rges t p layers , having es tabl i shed an enviable reputa t ion for the qual i ty of i t s de l ivery and the va lue i t br ings to i t s bus iness re la t ionships" .
Pr ior to th is ro le , Mr. Paul was based in Milwaukee , WI, and ran GE's Global CT (Computer ized Tomography) Scanner bus iness wi th near ly $1 b i l l ion in revenues , repor t ing d i rec t ly to the current Chai rman of GE. Mr. Paul drove product iv i ty through developing a des ign and bui ld capabi l i ty in China for the economy range , drove des ign coopera t ion across development teams in France , Japan and the US to s tep up the pace of new product in t roduct ions , and launched breakthrough products through the p ioneer ing appl ica t ion of Six Sigma techniques . This success was noted by the bus iness bes tse l le r book, Six Sigma.
Pr ior to th is ro le , Mr. Paul was Pres ident and CEO of GE's medica l equipment jo in t venture wi th Wipro . Mr. Paul was par t of the venture as a new s tar t -up , to i t s becoming a g lobal des ign and manufactur ing base for u l t rasound equipment , as wel l as a leader in the d is t r ibut ion and service of medica l imaging equipment in the South Asian markets .
His ef for ts in a l l three ro les (Wipro , Wipro GE and GE) have been noted in the bus iness media (Business Week, Economis t , Forbes , For tune , NYT, WSJ, e tc . ) and have been used as case s tudies a t leading bus iness schools (Harvard , Whar ton, Insead, e tc . ) . A January 2003 segment in Business Week c i ted Wipro as " the l ive wire in Indian h igh tech" , and a February
2003 issue of Economis t ment ioned "Wipro aspi res to be a g lobal force in the IT indust ry" . Fas t Company repor ted af ter v is i t ing Wipro in i t s February 2003 i ssue " there are cer ta in moments when you can see the fu ture wi th such c lar i ty tha t i t near ly takes your brea th away" .
Pr ior to working a t GE, Mr. Paul worked a t Bain & Co. , Boston, a leading s t ra tegy consul t ing f i rm and a t Peps iCo Inc . , Purchase , NY in the i r M&A area . Mr. Paul rece ived an MBA from Univers i ty of Massachuset t s a t Amhers t . He rece ived a Bachelor of Engineer ing degree f rom B.I .T .S . , P i lani , India in Elec t r ica l & Elec t ronics Engineer ing, where he was a lso Capta in of the Swim and Waterpolo teams. Mr. Paul i s a member of the Board of the Cal i fornia Chamber of Commerce , and Vice Chai rman of i t s Technology Commit tee . He i s a member of the B.I .T .S Senate , on the advisory board of Stanford Univers i ty ' s Radiology Depar tment and a char ter member of The Si l icon Val ley Indus Entrepreneurs Organiza t ion .
WIPRO INFRASTRUCTURE
Wipro i s geared for g lobal de l ivery wi th off ices and development centers tha t span the g lobe .
Locat ions spanning the g lobe 27 off ices wor ldwide
Over 1 ,450,000+ sq . f t . of development fac i l i t ies 30 development centers wor ldwide s ta te-of- the-ar t communica t ion fac i l i t ies Giga speed cabl ing - guaranteed 10MBPS to desktop 30+ in ternat ional l inks - da ta , voice and video Data , voice and video, ISDN back-up for fu l l
redundancy. Wipro campuses are des igned to provide comfor table and product ive work envi ronments . In addi t ion to cut t ing-edge fac i l i t ies , they fea ture workspaces tha t enable crea t ive th inking and encourage par t ic ipa tory and proact ive va lue sys tems. Wipro’s commitment to the envi ronment and safe ty consciousness i s re f lec ted in the i r ISO 14001 cer t i f ica t ion .Business cont inui ty
Wipro provide mul t i -s i te services to g lobal cus tomers and have the re levant exper ience , processes and methodologies for a successful t rans i t ion . Robust bus iness cont inui ty p lans are in p lace for da ta , sys tems and people
WIPRO VISION IN 2008
Business Leadership
Among the top 10 Informat ion Technology Services companies g lobal ly and# 1 Informat ion Technology company in India .
Customer Leadership
The #1 choice of the cus tomer through innovat ive solu t ions and Six Sigma processes . People Leadership
Among the top 10 most prefer red employers g lobal ly by crea t ing an envi ronment of empowerment , in te l lec tua l chal lenge and weal th shar ing. Brand LeadershipWipro Brand to be among the top 5 most admired brands in India
QUALITY AT WIPRO
Qual i ty consult ing and software qual i ty
At Wipro , qual i ty i s l ike in tegr i ty - non-negot iable . Wipro pursue qual i ty wi th a miss ionary zea l and have put in p lace robust processes to ensure tha t Wipro de l iver qual i ty wi th
s ix-s igma consis tency. Veloci -Q, our hol i s t ic , enterpr ise wide qual i ty approach in tegra tes mul t ip le qual i ty processes l ike Six Sigma, SEI CMM, PCMM and CMMi to de l iver measurable bus iness benef i t s wi th enhanced product iv i ty upto 35%, cos t savings upto 35% and fas ter t ime- to-market upto 75%.
Salient features of our quality program
Most mature Six Sigma program in the indust ry-ensures tha t 91 % of our projec ts a re comple ted schedule , much above the indust ry average of 55%
Worlds f i rs t company to be awarded PCMM Level 5 and CMMI Level 5
World’s f i r s t SEI CMM ver 1 .1 Level 5 sof tware services company
Defect preventa t ion-post re lease defec t ra tes a t less than 0 .2 per KLOC, amongst the lowest in the indust ry
Cycle t ime reduct ion due to lower rework ra te
Cost of fa i lure avoidance and high projec t v is ib i l i ty
What it means for customersThe assurance tha t qual i ty wi l l never be compromised be i t product , process or service qual i ty . That ' s why Wipro i s prefer red par tner for g lobal leaders such as Thomas Cook, nPower , Home Depot , Seagate , Lucent , Nokia , Eas tman Chemicals and 300 others
CHAPTER-3
RESEARCH METHODOLOGY
Meaning of Research
Redman and Mory de f i ne r e sea r ch a s a “ sys t emized e f fo r t t o ga in new
knowledge . ” Some peop l e cons ide r r e sea r ch a s a movemen t , a
movemen t f rom the known to t he unknown .
Resea rch i s an academic ac t i v i t y and a s such t he t e rm shou ld be u sed
i n a t e chn i ca l s ense . Acco rd ing t o C l i f fo rd Woody , r e sea r ch
compr i s e s de f i n ing and r ede f i n ing p rob l ems , f o rmu la t i ng hypo the s i s
o r sugges t ed so lu t i ons ; co l l e c t i ng , o rgan i z ing and eva lua t i ng da t a ;
mak ing deduc t i ons and r each ing conc lu s ions ; and a t l a s t c a r e fu l l y
t e s t i ng t he conc lu s ions t o de t e rmine whe the r t hey f i t t he fo rmu la t i ng
hypo the s i s .
Objectives of Research
The pu rpose o f r e sea r ch i s t o d i s cove r answer s t o ques t i ons t h rough
t he app l i c a t i on o f s c i en t i f i c p rocedu re s . The ma in a im o f r e sea r ch i s
t o f i nd ou t t he t r u th wh ich i s h idden and wh ich ha s no t been
d i s cove red a s ye t . Though each r e sea r ch s t udy ha s i t ’ s own spec i f i c
pu rpose bu t t he r e sea r ch ob j ec t i ve s c an be l i s t ed i n to a number o f
b road ca t ego r i e s , a s f o l l owing : -
1 . To ga in f ami l i a r i t y w i th a phenomenon o r t o a ch i eve new
in s igh t s i n to i t . S tud i e s w i th t h i s ob j ec t i n v i ew a r e t e rmed a s
exp lo ra to ry o r f o rmu la t i ve r e sea r ch s t ud i e s .
2 . To po r t r ay accu ra t e ly t he cha rac t e r i s t i c s o f a pa r t i cu l a r
i nd iv idua l , s i t ua t i on o r a g roup . S tud i e s w i th t h i s ob j ec t i n v i ew
a r e known a s de sc r i p t i ve r e sea r ch s t ud i e s .
3 . To de t e rmine t he f r equency w i th wh ich some th ing occu r s o r
w i th wh ich i t i s a s soc i a t ed w i th some th ing e l s e . S tud i e s w i th
t h i s ob j ec t i n v i ew a r e known a s d i agnos t i c r e sea r ch s t ud i e s .
4 . To t e s t a hypo the s i s o f a c a sua l r e l a t i onsh ip be tween va r i ab l e s .
Such s t ud i e s a r e known a s hypo the s i s - t e s t i ng r e sea r ch s t ud i e s .
Significance of Research
“Al l p roce s s i s bo rn o f i nqu i ry . Doub t i s o f t en be t t e r t han
ove rcon f idence , f o r i t l e ads t o i nqu i ry and i nqu i ry l e ads t o
i nven t i on . ” I s a f amous Hudson Max im in con t ex t o f wh ich t he
s i gn i f i c ance o f r e sea r ch can we l l be unde r s tood . I nc r ea sed amoun t s o f
r e sea r ch make p rog re s s pos s ib l e .
Resea rch i ncu l ca t e s s c i en t i f i c and i nduc t i ve t h ink ing and i t p romote s
t he deve lopmen t o f l og i ca l hab i t s o f t h ink ing and o rgan i za t i on .
The ro l e o f r e sea r ch i n s eve ra l f i e l d s o f app l i ed economics , whe the r
r e l a t ed t o bus ine s s o r t o t he e conomy a s a who le , ha s g r ea t l y
i nc r ea sed i n mode rn t imes . The i nc r ea s ing complex na tu r e o f bus ine s s
and gove rnmen t ha s focused a t t en t i on on t he u se o f r e sea r ch i n
so lv ing ope ra t i ona l p rob l ems . Resea rch , a s an a id t o e conomic po l i cy ,
ha s ga ined added impor t ance , bo th fo r gove rnmen t and bus ine s s .
Research Methodology
Resea rch me thodo logy i s a way t o sy s t ema t i c a l l y so lve t he r e sea r ch
p rob l em. I t may be unde r s tood a s a s c i ence o f s t udy ing how r e sea r ch
i s done s c i en t i f i c a l l y . I n i t we s t udy t he va r i ous s t eps t ha t a r e
gene ra l l y adop t ed by a r e sea r che r i n s t udy ing h i s r e sea r ch p rob l em
a long w i th t he l og i c beh ind t hem. I t i s nece s sa ry fo r t he r e sea r che r t o
know no t on ly t he r e sea r ch me thods o r t e chn iques bu t a l so t he
me thodo logy .
Data Collection Source
In fo rma t ion was co l l e c t ed t h rough bo th p r ima ry and s econda ry
sou rce s .
P r ima ry Da t a : I n some ca se s t he r e sea r che r s may r ea l i z e t he need fo r
co l l e c t i ng t he f i r s t hand i n fo rma t ion . As i n t he c a se o f eve ryday l i f e ,
i f we wan t t o have f i r s t hand i n fo rma t ion o r any happen ing o r even t ,
we e i t he r a sk someone who knows abou t i t o r we obse rve i t ou r se lve s ,
we do t he bo th . Thus , t he two me thod by wh ich p r ima ry da t a c an be
co l l e c t ed i s obse rva t i on and ques t i onna i r e .
Seconda ry Da t a : Any da t a , wh i ch have been ga the red ea r l i e r f o r some
o the r pu rpose , a r e s econda ry da t a i n t he hands o f r e sea r che r . Those
da t a co l l e c t ed f i r s t hand , e i t he r by t he r e sea r che r o r by someone e l s e ,
e spec i a l l y fo r t he pu rpose o f t he s t udy i s known a s p r ima ry da t a .
The da t a co l l e c t ed fo r t h i s p ro j ec t ha s been t aken f rom the s econda ry
sou rce .
Sou rce s o f s econda ry da t a a r e : -
In t e rne t
Magaz ine s
Pub l i c a t i ons
Newspape r s
Brouche r s
LIMITATIONS
The da t a i s co l l e c t ed f rom seconda ry sou rce due t o l a ck o f t ime
fo r p r epa r ing t he p ro j ec t .
The da t a i s no t 100% accu ra t e .
CHAPTER-4
SERVICES OFFERED BY WIPRO LTD.
IT services
Application Development & Maintenance Architecture Consult ing Business-t0-employee(B2E) solution Business intel l igence &data warehousing Business Process Management (BPM) Content Management
Customer relat ionship management (CRM) E-Business Enterprise resource planning (ERP) E-procurement & b2b Marketplaces Enterprise securi ty Package selection and implementation System integration Supply chain management Enterprise application integration Technology infrastructure services
IT SERVICE OFFERING BY WIPRO
Application Development & Maintenance Designing and developing innovative solutions is Wipro’s forte. With 15 years of experience in application development, Wipro creative ideas, proven
frameworks and experienced professionals deliver ground-up, but state of the art software solutions that address customer needs. Wipro combines best-of-breed technologies with the st i l l -valuable components of legacy systems to help i ts customers accomplish business goals.
Wipro services in these areas are focussed on:
Application development Migration and CustomizationEnterprise Application IntegrationApplication maintenance
Applicat ion development
this includes Turnkey web based, cl ient server and wireless application development and enhancements to legacy applications
Migrat ion and Customizat ion . This includes:
Version upgrade services, Database migration, Language migration, Reengineering, Functionali ty upgrades Porting
Enterprise Appl icat ion Integrat ion
Enterprise Application Integration (EAI) creates a unified electronic business environment across the extended enterprise, integrating exist ing applications with business processes, even as i t enables seamless
interaction between customers, partners and suppliers. Wipro has developed powerful EAI systems that integrate business strategy with technology
Applicat ion maintenance
Wipro offers i ts cl ients, 24x7 application sustenance and enhancements. They have over 10 years of experience in remote maintenance of IBM mainframe and Client/Server applications. Our 5000-person year’s expert ise covers a wide range of applications, which are remotely maintained through Offshore Development Centers in India.
Architecture Consulting
To deliver the expected returns to a business, IT ini t iat ives need to be in synergy with an organizations strategic objectives. Wipro's Enterprise Information Architecture services help cl ients assess different technology strategies so that organizations are able to al ign their technology init iat ives with their business strategy. These services support an organizations IT init iat ive by providing strategic, architectural , operational and implementation planning.
WeAVe Methodology
Wipro with i ts proven experience has developed WeAVe, a unique methodology that helps enterprises to al ign their IT objectives with business goals. Wipro's Evolve / Architect / Validate (WeAVe) process model represents the typical base methodology used in the consult ing engagements with cl ients. This is a proven
methodology that brings in the best practices in the technology areas as well as optimizes the cost factors by i ts abil i ty to offshore a lot of work in different phases
The Wipro Solution
Business-t0-employee(B2E) solution
Wipro’s B2E Services help organizat ions establ ish an agi le col laborat ive workforce to enhance product iv i ty
Compet ing in a g lobal knowledge economy, organiza t ions today are looking to de l iver enabl ing services for agi le workforce management . Wipro , he lp you do jus t tha t wi th Sel f -Service , Col labora t ion and Knowledge Management . Many organiza t ions across geographies have benef i ted f rom the i r B2E Services wi th reduced opera t ing cos ts , s t reaml ined processes and enhanced employee product iv i ty . For ins tance , Wipro he lped a la rge u t i l i t ies organiza t ion in the UK wi th a backend independent B2E solut ion to s t reaml ine and web-enable the i r exis t ing people processes to improve employee product iv i ty .
Backend Independent B2E solution to streamline existing processes
The Customer
One of the la rges t u t i l i t ies organiza t ion in the UK, th is organiza t ion , wi th about 14 ,000 s t rong work force wor ldwide , was looking to automate the i r people processes through employee and manager se l f -service . They had not dec ided on whether to upgrade exis t ing PeopleSof t implementa t ion or move to SAP ERP
The Challenge
In the organiza t ion , some of the processes were performed manual ly whi le few others were automated through dispara te sys tems in d i f ferent depar tments . Unders tanding current bus iness processes was d i f f icul t due to lack of documenta t ion . The proposed solu t ion had to suppor t d i f ferent opera t ing sys tems exis t ing . There was a to ta l lack of ownership of da ta due to poor in tegra t ion and di f ferent vendors suppor t ing d i f ferent appl ica t ions Moreover , managing a cul tura l change
in the way employees worked – some of the employees had been us ing exis t ing sys tem or manual processes for more than 15-20 years - was a chal lenge .
The Solution
The IT and HR teams from the customer organization evaluated a number of best of breed solutions available in the market and finally selected i-Desk for e-Enabling their people processes over others because of some apparent advantages i-Desk would provide them.
Organiza t ion could go for a phased deployment wi th i -Desk - based on open s tandards and proven s ta te of the ar t technologies (J2EE, XML, JMS, JCA)I-Desk provided independence f rom the backend ERP – in tegra t ion was achieved us ing asynchronous ba tch updates g iv ing the organiza t ion the f lexib i l i ty to change backend ERP any t ime wi thout a f fec t ing se l f -service appl ica t ions .Customized user in ter face enabled the organiza t ion to re ta in i t s corpora te in t ranet look and fee l and enforced corpora te branding.i -Desk leveraged exis t ing inf ras t ruc ture such as Lotus based mai l ing sys tem for not i f ica t ions and LDAP for user authent ica t ion .
Business intell igence &data warehousing
Wipro’s success s tor ies in the area of Business In te l l igence and Data Warehousing span a wide spect rum of so lu t ions and organiza t ions . Thei r team represents a pool of d iverse technology ski l l se ts inc luding Data Acquis i t ion , Data Qual i ty , Data Model ing, Meta Data Reposi tory , Data Management , Data Mining and OLAP.
Wipro offer our cus tomers the advantage of a r ich por t fo l io of reusable f rameworks , inc luding
e-business inte l l igence ,
CRM Data Warehouse ,
Enterprise BI Consult ing,
ERP Analyt ics
Managed Services ,
Re-engineering
Supply Chain Inte l l igence ,
Teradata
e-business intell igence
cybermine
Cybermine i s a comprehensive f ramework tha t enables e-bus iness in te l l igence for organiza t ions . I t provides powerful bus iness ins ights and helps them bui ld las t ing re la t ionships wi th cus tomers .
Cybermine offers a f ramework and methodology for · Data Cleaning and ETL Data Access , Analys is and Repor t ing In tegra t ion wi th external da ta and bus iness da tabases
Cybermine ' s fea tures inc lude: e-customer Analyt ics: Organiza t ions are provided wi th a prec ise , 360 degree v iew of onl ine cus tomers . Customers are prof i led based on the i r demographics , browsing behavior , purchase h is tory , e tc . This he lps in the measurement of cus tomer a t t r i t ion ra te , cus tomer prof i tabi l i ty , e tc .
e-market ing and e-sales: This fea ture a l lows organiza t ions to develop focused market ing s t ra tegies to ta rge t cus tomers ef fec t ive ly . Target market ing i s enabled through analyses of market segmenta t ion , c ross-se l l /up-se l l oppor tuni ty ident i f ica t ion , lead qual i f ica t ion , measurement of onl ine campaign ef fec t iveness , predic t ion of cus tomer propensi ty to buy, shopping car t analys is for product /ca tegory management and measurement of sa les organiza t ion performance . e-services : This fea ture a ims a t providing the answer to tha t
vi ta l ques t ion: How effec t ive i s my e-bus iness? This i s e f fec ted through analyses of the ef fec t iveness of onl ine services , measurement of cus tomer sa t i s fac t ion levels , analys is of cus tomer compla in ts , e tc .
e-personal izat ion: This a l lows the def in i t ion of in te l l igent ru les tha t a re used to personal ize content based on v is i tors ' browsing behavior .
Site Management : This provides a se t of analyses tha t provide ins ights in to web s i te ac t iv i ty . This in turn he lps improve web s i te e f fec t iveness and manage fu ture growth.
CRM datawarehouse
A customer cent r ic da ta warehouse tha t provides a uni f ied v iew of cus tomer da ta i s the backbone of any successful CRM appl ica t ion
Thei r CRM Data Warehouse solu t ion combines our exper t i se in CRM with extens ive exper ience in Data Warehousing.
Thei r analy t ica l CRM Data Warehouse solu t ion f ramework offers the fo l lowing:
In tegra ted cus tomer v iews across appl ica t ions , channels , geographies
Solut ion archi tec ture inc luding ODS and cus tomer cent r ic da ta warehouses to handle synchronous and asynchronous touch points
Focus on Data Cleans ing, Match & Merge and ETL to in tegra te cus tomers
Customer cent r ic da ta model to capture and t rack cus tomer product holding, product usage , contac t h is tory and events
A wel l def ined process model for des ign, development and implementa t ion
Phased i te ra t ive implementa t ion methodology
Some key appl ica t ions suppor ted by th is f ramework are : In tegra ted v iew of the cus tomer ( i r respect ive of the
d i f ferent sources of informat ion) Campaign Performance Analys is Customer Segmenta t ion Analys is Customer Churn Predic t ion Customer Loyal ty Analys is Customer Prof i tabi l i ty Analys is Cross-se l l ing and Up-se l l ing
Enterprise BI Consult ingThe abi l i ty to make fas t , re l iable dec is ions based on accura te and usable informat ion i s essent ia l to most bus iness enterpr ises . Wipro’s Enterpr ise BI (Business In te l l igence) Consul t ing provides in tegra ted solu t ions tha t empower knowledge workers to access da ta f rom exis t ing product ion da tabases and appl ica t ions across the enterpr ise us ing the power of advanced data warehousing and decis ion suppor t so lu t ions and services . Bui ld ing an ef fec t ive BI solu t ion involves a cons iderable amount of e f for t to ensure usabi l i ty and value to the bus iness enterpr ise . At Wipro we unders tand th is more than anyone e lse and make cer ta in tha t our BI solu t ions are a l igned wi th the bus iness v is ion of the enterpr ise . We do th is through the BI Consul t ing f ramework which provides a roadmap, where in we Assess , S t ra tegize and f ina l ly Archi tec t so lu t ions tha t minimize projec t t ime f rames whi le address ing cr i t ica l bus iness needs . Wipro a lso offers re-engineer ing services of the BI archi tec ture and opt imiza t ion . Business Benef i t s :
Hard savings v ia Data Mart consol ida t ion and us ing a common EBI/EDW infras t ruc ture .
Improved bus iness informat ion access for dec is ion making by providing s t reamlined informat ion f low.
Reduced Tota l Cost of Ownership (TCO), thereby increas ing the Return on Inves tment (ROI) .
Provides a p la t form for the Corpora te Performance Management (CPM) in i t ia t ives l ike Balanced Scorecard and In tegra ted Analyt ics .
Value Del ivery f rom Wipro:
Ful l - t ime, dedica ted consul tants and archi tec ts specia l iz ing in Enterpr ise BI Consul t ing & EBI/EDW Archi tec t ing .
Vast exper ience in consul t ing , a rchi tec t ing , implement ing and managing large BI /DW projec ts across indust r ies .
Comprehensive Framework for Consul t ing and Archi tec t ing
Re-Usable Art i fac ts (guidel ines , templa tes , ques t ionnai re)
Archi tec ture Best Prac t ices Seamless in tegra t ion of Consul t ing & Integra t ion
Services Rich Exper ience in End-to-end implementa t ion of Enterpr ise Data
Warehouse Enterpr ise Data Model ing Enterpr ise Metadata Management
ERP AnalyticsHow do you maximize the ROI f rom your ERP sys tem? The answer to th is ques t ion might jus t l ie outs ide your ERP sys tem.
The answer l ies in a sys tem tha t provides fas ter and consol ida ted v iew of enterpr ise-wide Informat ion and packs in the abi l i ty to f lexib ly analyze i t . Data Warehousing provides the answers wi th an appl ica t ion envi ronment consis t ing of a dedica ted da tabase drawing on d iverse da ta sources , des igned to suppor t advanced query and analys is capabi l i t ies . Wipro offer the ERP Data Warehouse solu t ion to in tegra te s t ra tegic informat ion f rom ERP, legacy sys tems, and external da ta sources in to a robust dec is ion suppor t envi ronment . Wipro Offer ings
Process model for bui ld ing and implement ing the ERP data warehouse solu t ion
Customized solu t ions us ing leading da ta warehousing tools and ERP product su i tes l ike SAP Business Informat ion Warehouse
The Wipro Advantage Flexible , cos t -ef f ic ient and suref i re ERP analyt ica l
so lu t ion based on s t rong data warehousing and ERP fundamenta ls
High performance , sca lable and extens ib le so lu t ion through bes t -of-breed technologies and robust a rchi tec ture
Faster development through an es tabl i shed f ramework for implementa t ion of ERP data warehouse projec ts
Leveraging our technology re la t ionships wi th leading p layers l ike SAP, Oracle , Informat ica , Cognos , e tc .
Managed services
BI&DW Managed Services f rom Wipro:
The need for Managed Services
In a shor t space of t ime, many organiza t ions have rea l ized the s t ra tegic bus iness rewards of p lac ing a l l or par t of the i r IT funct ion and Business Processes in to the hands of a specia l i s t Managed Services suppl ier . This a l lows them to concent ra te on what they know bes t - the i r core bus iness and how to maximize performance whi le minimiz ing cos ts . Managed Services has become cent ra l to the bus iness s t ra tegy of many organiza t ions and a l l too of ten def ines how wel l a company can compete in the g lobal market p lace . One of the key areas where many cus tomers are looking for IT suppor t i s in the area of Data Warehousing & Business In te l l igence . With our extens ive exper ience in da ta warehousing appl ica t ions and inf ras t ruc ture management , we have leveraged on the ski l l se ts acqui red to of fer c l ients DW&BI Managed Services . Some of the highl ights of these services are:
Wipro provides safe , re l iable so lu t ions tha t su i t , t ransform and add value through ef f ic ient use of technology to de l iver tangible bus iness benef i t s to i t s cus tomers
Service Level Agreement based cont rac ts tha t share commercia l r i sk as wel l as rewards
Form par tnerships tha t provide a logica l way forward – working wi th cus tomers towards a shared v is ion and objec t ive
Reduct ion of to ta l cos t of ownership . Flexible execut ion models – ons i te , of fs i te ,
ons i te /of fs i te -offshore Well-def ined processes to manage t rans i t ion and ongoing
management Wipro’s del ivery strength:
325 consul tants in the DW&BI space . Proven t rack record ( 50 + sa t i s f ied cus tomers) combined
wi th a g lobal presence makes us a favored par tner in providing BI&DW Managed Services
Reduct ion in to ta l cos t of ownership by consis tent ly improving product iv i ty .
Scalable so lu t ion to meet the fu ture demand and capaci ty Strong re la t ionships wi th hos t ing par tners Vast exper t i se in remote management of IT inf ras t ruc ture
a long wi th appl ica t ion development makes us a one s top shop for many a cus tomer .
Wipro’s la rge pool of ta lent he lps in ensur ing a quick ramp up for the cus tomer .
Domain speci f ic DW&BI teams. Ready to use f rameworks; th is wi l l he lp in br ing down
the cos t , e f for t and t imel ines . Wipro has t ied-up major BI /DW tool vendors ; th is he lps
in br ing down the cos t of the tools and get t ing good qual i ty technica l suppor t .
Sol id Suppor t Level Agreement (SLA’s) to provide qual i ty service
Re-engineering
Organiza t ions are increas ingly fee l ing the need to make the i r Business In te l l igence appl ica t ions "current" . This a l lows these appl ica t ions to be used to analyze , manage, manipula te and ef fec t ive ly cont ro l how businesses d isseminate and leverage informat ion to compet i t ive advantage .
Wipro’s services for re-engineer ing of Data warehousing / Business In te l l igence appl ica t ions inc lude:
Study of exis t ing Data Warehouses / Data Mar ts Gap Analys is Technology / Tools evaluat ion and recommendat ion Roadmap for re-archi tec ture / re -engineer ing services Archi tec ture and implementa t ion of the solu t ion
Their del iverables inc lude the fo l lowing: Refining the Data Warehouse / Data Mar t a rchi tec ture
and Data Model
In t roducing da ta f rom new source sys tems to exis t ing Data Warehouses / Data Mar ts
Bui ld ing a sys temat ic process for expl ic i t capture and management of Metadata
In tegra t ing geographica l ly spread da ta warehouses on the same or d iverse p la t forms in to an Enterpr ise Data Warehouse
In tegra t ion of external vendor suppl ied da ta wi th the cus tomer ' s Data Warehouse / Data Mar t
In tegra t ion of var ious da ta (CRM, Web, ERP, Legacy data) in to exis t ing Data Warehouse / Data Mar t
Migrat ion and implementa t ion services Performance tuning and upgrades
Supply chain intell igence
Appl ica t ion of BI to var ious Supply Chain Management (SCM) funct ions and product l i fe cycles on a s t ra tegic sca le to opt imize the resul t s of these funct ions by means of enhancing the abi l i ty to produce cos t e f fec t ive products . Leading ERP and SCM sys tems have been proven useful in automat ion of t ransac t ion re la ted processes of the supply chain , however these sys tems have not provided the abi l i ty to adequate ly analyze the opera t ional e f fec t iveness across the supply chain . Current day supply chains are ext remely complex envi ronments whose opera t ing s ta te can af fec t company 's abi l i ty to opera te ef fec t ive ly and prof i tably . I t has become essent ia l to c lose ly examine and measure the ef fec t iveness of supply chain processes in taking in te l l igent dec is ions . Supply Chain Inte l l igence (SCI) of fers the mechanisms tha t fac i l i ta te th is v iew.SCI requi res the abi l i ty to analyze products , processes , components , and mater ia ls . This demands a da ta in tegra t ion inf ras t ruc ture , which provides capabi l i ty to ext rac t , t ransform and load da ta acqui red f rom mul t ip le enterpr ise sources l ike :
ERP source da ta SCM source da ta CRM source da ta Customer da ta
Suppl ier da ta Product manufac tur ing / tes t ing da ta Qual i ty management da ta Shop f loor manufac tur ing da ta sources Legacy sys tem data sources Data f rom onl ine indust ry t rading exchanges Market p laces & auct ion Demographics and market ing da ta purchased f rom th i rd
par ty da ta suppl iers . Wipro ' s consul t ing f ramework for SCI inc ludes conceptual iz ing, a rchi tec t ing and in tegra t ing solu t ions . The service spect rum inc ludes
Data Cleaning and ETL, Data Access , Analys is and Repor t ing , In tegra t ion wi th external da ta and bus iness da tabases , Determinat ion of Key performance indica tors .
Apar t f rom these service offer ings Wipro a lso he lp cus tomers in s t ra tegiz ing for rea l - t ime c losed loop analyt ica l informat ion a id ing bus iness process opt imiza t ion and in te l l igent dec is ion-making.
TERADATA
Teradata Solut ions How do you t rade off be tween sca labi l i ty and performance i ssues as Data Warehouse s ize grows f rom Gigabytes to Terabytes? The answer l ies in Wipro ' s so lu t ion offer ing in Teradata Data Warehousing. I t i s a unique b lend of Wipro ' s exper t i se in Business In te l l igence solu t ions and the power of the Teradata Database , which offers a h igh degree of para l le l i sm, uses a s tandard access language for complex query performance and promises a s impl i f ied adminis t ra t ion for a l l miss ion cr i t ica l appl ica t ions . ServicesWipro’s spect rum of Services in Teradata Data Warehousing i s a tes t imony to the i r extens ive exper t i se in archi tec ture , des ign and implementa t ion of Data Warehousing solu t ions , us ing the Teradata p la t form. These Inc lude:
Data Warehouse Planning Services
Data Warehouse Design and Implementa t ion Services Data Warehouse Usage , Suppor t and Enhancement
Services Tool evaluat ion & recommendat ion for Teradata Data
Warehousing
The Wipro Advantage: Road map for Data Warehousing implementa t ion us ing
Teradata Harness ing our technology re la t ionships & a l l iances wi th
leading vendors l ike Oracle , Informat ica , Cognos , Micros t ra tegy e tc .
Value for money solu t ion offer ings based on our extens ive exper ience in Data Warehousing & Business In te l l igence f ie ld
Migrat ion services f rom other Databases to Teradata A team of Teradata Cer t i f ied Profess ionals
BUSINESS PROCESS MANAGEMENT (BPM)
Wipro 's Business Process Management FrameworkAn organiza t ions abi l i ty to adapt to fas t changing bus iness requi rements and i t s abi l i ty to opt imize turnaround t imes def ines i t s compet i t iveness . Increas ingly Global opera t ions make bus iness processes more complex and organiza t ion management more chal lenging. Tradi t ional bus iness prac t ices need to keep pace and upgrade wi th newly evolving bus iness models to meet t ime and logis t ic cons t ra in ts such as reduced del ivery t imes and higher cus tomer service levels .Business process automat ion holds the key to lower ing the cos t of doing bus iness , enhancing product iv i ty and to serving a widely d is t r ibuted and f ragmented cus tomer base . Two bas ic fea tures of a Business Process Automat ion sys tem are tha t i t increases cont ro l over the bus iness f low and increases the accountabi l i ty of the sys tem.A Business Process Automat ion/ Workf low solut ion holds the key to shar ing work and informat ion seamless ly wi th par tners ,
vendors , external cus tomers and in ternal cus tomers a l ike . Global Opera t ions and synchroniza t ion across geographies can be made fas ter by consis tent and wel l managed processes . A comprehensive Business Process Automat ion and Management so lu t ion leverages the legacy sys tems, in tegra tes wi th external appl ica t ions and in tegra tes wi th bes t of the breed products for tha t Indust ry .Wipro ' s F low-br iX is a comprehensive Business Process Management and Analys is f ramework. Highly cus tomizable and extendible , F low-br iX is a f ramework not jus t to enhance process ef f ic iency in your organiza t ion but re la te i t to the la rger goals of cus tomer service , cos t reduct ion and adaptabi l i ty .F low-br iX being a f ramework can be employed to bui ld cus tomized solu t ions a t the cos t of buying one f rom the market .
CONTENT MANAGEMENT
With the g lu t of informat ion enterpr ises have , e f fec t ive Content Management and the use of Por ta ls have become very crucia l in mainta in ing a uni form f low of re levant informat ion. Keeping th is in mind, Wipro has es tabl i shed a Competency Center to of fer e -bus iness Solut ions for Enterpr ise Por ta ls , Content Management , Document management , Workf low and Knowledge Management . Wipro has executed a number of projec ts and has par tnerships wi th the por ta l and content mngt . Technology providers inc luding In terwoven, Documentum, Vignet te , Divine , F i leNet , P lumtree , BroadVis ion, ATG Dynamo, BEA Weblogic , IBM Websphere sui te , iP lanet Por ta l Server and BEA Weblogic . These a l l iances combine Wipro ' s e -Business consul t ing and indust ry exper t i se wi th tha t of the par tner ' s .With the bus iness and technica l exper ience ga ined, Wipro ' s EP&CM group offers comple te "end- to-end" por ta l consul t ing and CM services , inc luding on-s i te bus iness and technica l needs assessment , development and in tegra t ion services , and par t ia l and to ta l outsourc ing of appl ica t ion implementa t ion , maintenance and migra t ion .
Customer relationship management (CRM)
Wipro’s CRM solut ions he lp cus tomers address a var ie ty of CRM implementa t ion i ssues in areas l ike cus tomer re tent ion , account management , campaign management or ca l l center in terac t ions , and devise s t ra tegies to increase revenue, product iv i ty and cus tomer sa t i s fac t ion . These s t ra tegies are then brought to l i fe by careful ly choosing the r ight package solu t ion , orches t ra t ing a p inpoint execut ion , and providing pos t go- l ive suppor t and end user t ra in ing.Wipro’s technology prac t ices focused on solu t ions l ike SAP, Oracle , S iebel and Clar i fy enable them to provide bes t -of-breed appl ica t ion development services for rapid and prec ise CRM implementa t ion . Combine th is wi th Wipro’s exper ience in unders tanding indust ry ver t ica ls and cus tomer care processes , and you have the idea l par tner to de l iver the e lus ive ROI on your CRM inves tments .
E-BUSINESS
Wipro e-Business: Connect ing IT Investments with Business returns
To bet ter sense and respond to the needs of your cus tomers , or threa ts f rom your compet i tors , you ' l l need he lp f rom par tners who unders tand your bus iness processes , your indust ry , and the unique oppor tuni t ies and chal lenges your bus iness faces . The on demand envi ronment requi res s imul taneous speed and power-on a l imi ted budget .Wipro ' s e -Business so lu t ion sui te have he lped many for tune 1000 organiza t ions rea l ize the i r v is ion and a t the same t ime opt imize exis t ing resources , reduce cos ts and maximize revenue. Discover how Lat t ice group subs id iary 186 k became the f i rs t te lecom service provider in UK to de l iver web
enabled te lecom services us ing Wipro ' s comprehensive e-Business so lu t ion services .
ENTERPRISE RESOURCE PLANNING(ERP)
Wipro 's so lu t ions in Enterpr ise Resource Planning (ERP) he lp you in automat ing the enterpr ise , and speeds up t ransac t ions across the organiza t ion . These solu t ions are typica l ly in tegra ted wi th Supply Chain , HR and Payrol l sys tems, E-procurement , E-Commerce and CRM appl ica t ions . We combine an in tegra ted solu t ions approach, exper ienced projec t teams, of fshore de l ivery , and s t rong technology prac t ices in so lu t ions l ike SAP, Oracle , Peoplesof t and Baan. Wipro ' s emphasis on bes t prac t ices l ike ASAP for SAP R/3 Implementa t ion and AIM for Oracle appl ica t ions , bus iness process exper t i se , and commitment to qual i ty as tes t i f ied by Wipro ' s SEI-CMM Level 5 s ta tus , have made them f i rs t choice for leading organiza t ions around the g lobe .
E-PROCUREMENT & B2B MARKETPLACES
Wipro 's E-procurement and E-marketplaces group focuses on providing e-procurement services and e-marketplace solu t ions tha t improve the ef f ic iency of Indi rec t Goods Procurement or MRO Procurement . I t a l so enables In ternet so lu t ions for market makers to provide a common pla t form for buyers and se l le rs to reduce purchas ing cos ts and share o ther va lue added offer ings l ike payment services , logis t ics , and fu l f i l lment . As a Cer t i f ied Ariba Systems In tegra tor (CASI) par tner of Ar iba , Wipro he lps the i r c l ients formula te and implement a
s t ra tegy to achieve cos t -savings for in i t ia t ives in th is a rea . Wipr io provide them wi th a comple te so lu t ion f ramework tha t perfec t ly re la tes to the i r individual pa in areas . Also in t r ins ic in the i r approach in the prec ise roadmap tha t s ta r t s f rom cus tomized proto type development a t Wipro’s of fshore CoE, fo l lowed by r igorous assessment of current envi ronment , going r ight through to implementa t ion and pos t implementa t ion suppor t .
ENTERPRISE SECURITY
WiproWebsecure™, a leading appl ica t ion secur i ty provider , i s an ident i ty and permiss ion inf ras t ruc ture product tha t of fers a whole range of appl ica t ion secur i ty fea tures and helps organiza t ions leverage a s t rong re turn on the i r technology inves tments . WiproWebsecure™ also enables organiza t ions to protec t the i r web appl ica t ions , services and onl ine t ransac t ions wi th cus tomers , par tners , vendors and employees .Reckoned as one of the most re l iable , avai lable and serviceable so lu t ion avai lable today, WiproWebsecure™ has been the chosen solu t ion of enterpr ises across the g lobe in a wide range of indust r ies .
PACKAGE SELECTION AND IMPLEMENTATION
Choosing the Right Package sui ted to your need can be a tough nut to crack. Equal ly vexing i s package implementa t ion tha t can be expensive and t ime-consuming. Wipro guides you through ef fec t ive decision-making through package evaluat ion and se lec t ion and then implement i t seamless ly to achieve des i red benef i t s .Wipro offers package se lec t ion and sof tware implementa t ion services across a l l technology domains l ike E-Business , ERP, SCM, CRM, Enterpr ise Appl ica t ion In tegra t ion , Data Warehousing, and Web Secur i ty .
SYSTEM INTEGRATION
I t s never been more chal lenging bui ld ing solu t ions wi th myriad of technology choices suppor t ing an ever-dynamic bus iness envi ronmentThe Breadth and Depth of our Sys tem Integra t ion Capabi l i t ies enables us to leverage your IT inves tments , minimize your r i sk and del iver comple te sys tem in tegra t ion services and solu t ions addressed to your unique bus iness needs .We combine complex technologies together wi th our proven processes to maximize compat ib i l i ty , in teroperabi l i ty and enterpr ise wide informat ion in tegra t ion .System Integra t ion por t fo l io of fers :
Archi tec t , In tegra te and Manage cus tom appl ica t ion and informat ion inf ras t ruc tures
In tegra t ion of Sof tware and Hardware components Network In tegra t ion Enterpr ise Appl ica t ion In tegra t ion
Legacy to Web Migra t ion
SUPPLY CHAIN MANAGEMENT
Wipro provides comple te bus iness consul t ing and technica l in tegra t ion services for supply chain management (SCM). Wipro’s years of exper ience in doing large-sca le ERP implementa t ions have cont r ibuted grea t ly to the i r e f for ts in th is a rea . Thei r Supply Chain solu t ions are focused on he lp ing c l ients address key i ssues l ike Purchas ing, Inbound Logis t ics , Opera t ions , Warehouse Management , Outbound Logis t ics , and Demand Management . Our SCM technology prac t ice provides exper t i se in so lu t ions l ike i2 , SAP and Oracle backed by exper ienced technica l and funct ional consul tants as wel l as cer t i f ied product exper ts .
ENTERPRISE APPLICATION INTEGRATION
Del ivering the r ight product , at the r ight t ime, at the r ight placeAchieving seamless in tegra t ion i s not a l l tha t easy as i t appears , as i t involves in tegra t ion of in ternal , home grown appl ica t ions , legacy sys tems wi th the external bus iness processes and sys tems. Wipro ' s exper t i se in the EAI space inc ludes specia l iza t ion on middleware products l ike MQSeries , Seebeyond, webMethods , WebSphere , Tibco, Vi t r ia and Mercator . Wipro has a lso developed an opt imized EAI Projec t methodology and product evalua t ion f ramework based on work exper ience wi th la rge For tune 500 companies across indust ry domains and geographies . Wipro i s one of the f i rs t IT consul t ing organiza t ions to recognize and develop the exper t i se requi red to implement in tegra t ion solu t ions us ing EAI technology. This has he lped Wipro implement bus iness cr i t ica l EAI solu t ions for a number of cus tomers , develop methodology, s tandards and templa tes to speed up projec t implementa t ions . Wipro's service offerings in EAI provides the following clear cut benefits to any business:
Reduces sys tems/IT to ta l cos t of ownership
Maximizes inves tments in exis t ing sys tems
Implements bus iness change in under ly ing informat ion technology sys temsProvides g lobal enterpr ise v is ib i l i ty of informat ion and bus iness processes
Extends supply chain v is ib i l i ty
TECHNOLOGY INFRASTRUCTURE SERVICES
With IT inf ras t ruc ture becoming the backbone of most bus inesses , IT inf ras t ruc ture avai labi l i ty has become a miss ion-cr i t ica l need for any global enterpr ises . With two decades of exper ience in providing IT Infras t ruc ture solu t ions and opera t ions suppor t to la rge enterpr ises , Wipro i s a p ioneer in the Mul t i -s i te service de l ivery model wi th i t s Offshore Suppor t Centers to provide a base for enterpr ises to
incorpora te Fol low the Sun remote management s t ra tegies for IT opera t ion .
Product design services
Hardware Design System Software Development Testing, Verif ication and Validation Support Services
PRODUCT DESIGN SERVICES OF WIPRO
As product manufac turers and pla t form vendors across the wor ld , s t r ive to make bet te r products wi th shor ter development cycles and reduced to ta l cos t of ownership , Wipro Technologies par tner wi th them to provide comprehensive solu t ions in product l i fecycle management and product rea l iza t ion . In an arena where outsourc ing i s s t i l l in i t s nascent s tages , Wipro i s one of the la rges t product development outsourc ing companies in the wor ld and have par tnered wi th over 100 technology cus tomers in the las t twelve years .
Thei r Product Design Services por t fo l io inc ludes solu t ions across the spect rum. wipro’s service offer ing are
HARDWARE DESIGN ASIC des ign
SoC des ign FPGA based des ign
ASIC Design
At Wipro ' s VLSI Design Center , execut ion of projec ts encompass ing archi tec ture , des ign, implementa t ion , ver i f ica t ion , in tegra t ion , physica l des ign, s i l icon va l ida t ion and suppor t for product engineer ing of ASIC and SoC Designs i s done .
Wipro’s extens ive por t fo l io of des ign wins inc ludes des igns up to 0 .13 u geometr ies , opera t ing a t up to 1 GHz, des ign s izes in mul t i -mi l l ion ga tes and having p in-counts in excess of 1200 pins on a var ie ty of packages . Wipro i s a "pure-play des ign house" and have ta rge ted des igns to a range of process technologies and l ibrar ies . Likewise , Wipro’s tools exper t i se spans the leading EDA tool fami l ies of Cadence , Mentor Graphics , Synopsys and others .Wipro’s des ign capabi l i ty inc ludes :Architecture and Design
Archi tec ture def in i t ion , Model ing and Analys is HW-SW Co-des ign
Design Methodology & Flow Design Methodology Consul t ing Tools Flow Setup SoC Co-des ign Pla t form SoC Rapid Prototyping Pla t form IP Qual i f ica t ion
Funct ional Veri f icat ion Planning, Setup and Execut ion HDL / C / HVL, Single or mixed mode Automated tes tbench crea t ion and tes t execut ion Asser t ion based ver i f ica t ion HW Prototyping Board des ign
Design Implementat ion RTL coding in Ver i log/ VHDL DFT Logic Inser t ion and Opt imizat ion Chip Vir tua l Proto typing Hierarchica l or f la t Physica l des ign Physica l Synthes is / Opt imiza t ion Signal In tegr i ty Issue Prevent ion , Analys is and Repai r Physica l Ver i f ica t ion Sta t ic Timing Analys is
Logic Equivalence Checking ATPG/ tes t vec tor genera t ion
Si l icon Val idat ion In ter face to Foundary , Tes t and Package Houses Diagnost ics and f i rmware Val ida t ion Board des ign
Product Engineering Support
SOC Design
SYSTEM-ON-CHIP
Time-to-market pressures and the need for integrat ing more funct ions in s i l icon is fuel ing the SoC market 's growth. At Wipro, people leverage on an extensive inte l lectual property (IP) portfol io , systems knowledge and experience with technologies l ike ARM to target speci f ic vert ical markets with System-on-Chip solut ions that meet a superset of appl icat ion needs .They have t rans la ted a decade of VLSI des ign exper ience in to a proven des ign methodology for complex SoCs. Wipro ' s SoC Center can jump-s tar t Sys tem-on-chip des igns wi th i t s product - ready SoC Archi tec ture Pla t form (SoC-RAPToR™) tha t provides ear ly- to-market , h igh performance des ign capabi l i t ies wi th the bes t chances of f i r s t - t ime s i l icon success . Wipro i s an ARM-approved th i rd par ty des ign center under the ARM ATAP™ Technology Access Program.Wipro’s por t fo l io of services :
Comprehensive SoC des ign and implementa t ion Re engineer ing and re target ing services SoC Per iphera l b lock des igns Core technology l icens ing Embedded Sof tware (OS Por t , Boot Code, Dr ivers ,
F i rmware , Appl ica t ion Sof tware)
A pla t form based solu t ion such as SoC - RAPToR consol ida tes two key requi rements of market readiness and des ign f lexib i l i ty . By us ing a predef ined p la t form, the des ign team s tar t s f rom a previous ly synthes ized and ver i f ied se t of funct ions .
Reduces overa l l des ign t ime, thus ga in ing t ime- to-market advantage .
A des ign tha t can be cus tomized to meet appl ica t ion speci f ic needs by adding or removing any of the va l ida ted components or by adding 3rd par ty b locks .
User conf igurabi l i ty and des ign f lexib i l i ty to provide product ready reference archi tec tures for d ig i ta l audio p layers , handheld devices d ig i ta l cameras and other consumer appl ica t ions .
FPGA
Wipro offers FPGA Designs a long with our Board Design. Our VLSI team has good expert ise in des igning Mult i -Mil l ion gate FPGAs to test the complete logic funct ional i ty in a system environment much before the manufacturing phase
With increas ing Complexi ty of IC des igns , the need for thorough des ign ver i f ica t ion to ensure f i rs t t ime s i l icon success i s inevi table . In order to ensure Logic funct ional i ty in a Sys tem envi ronment , Wipro’s VLSI team offers the fo l lowing
Proven Exper t i se in complex FPGA Designs Extending upto 1 .5MN ASIC gates (XCV4000 device) DDR SDRAM inter face opera t ing a t 160 MHz
implemented in Vir tex FPGA Use of Ver i log / VHDL for Design Entry Physica l Synthes is based f low for h igh f requency des igns
Exper ience in working on var ious leading FPGA vendors Exper ience in Xi l inx , Al tera , Acte l Devices Exper ience in Vir tex , Apex Ser ies of Devices XPERTS Par tnership wi th Xi l inx
Def ined and proven FPGA des ign methodology & Guidel ines - EagleWision
Establ i shed guidel ine for FPGA se lec t ion
Proven methodology for t iming c losure Proven techniques for a rea opt imiza t ion and f i tment Establ i shed Guidel ine for ASIC to FPGA Convers ion Wipro 's Ver i f ica t ion Environment Crea t ion Tool - WAVe R e u s a b l e R T L c o r e s a n d v e r i f i c a t i o n c o m p o n e n t s
Other Services of fered are : - Board Design ASIC Design Turnkey System Design Firmware and Sof tware Development
SYSTEM SOFTWARE DEVELOPMENT
Operat ing Systems Device Driver Development
OPERATING SYSTEMS
Wipro has over a decade of exper t i se in developing solu t ions and services around var ious opera t ing sys tems such as :
Unix Windows Mac RTOS Propr ie tary OS of our cus tomers
Wipro has a s t rong focus on LinuxWipro’s of fer ings inc lude
Port ing OS Adapter f i rmware Device dr ivers - d isk , te rminal , ne twork, pr in ter Protocol s tacks - TCP/IP, X25, ATM, FR, OSI Network Management - Cybermanage, HP-OV Middleware - Database Engine , DCE, X-windows, WIN Veri f ica t ion tes t su i tes Performance tuning 64 bi t migra t ion Cluster ing and faul t to lerant comput ing
DEVICE DRIVER DEVELOPMENT
Wipro has exper t i se in developing device dr ivers for var ious devices for severa l c l ients . They have developed over 200 Drivers on mul t ip le p la t forms such as
Host based - UNIX, Linux, Windows Embedded - VxWorks , pSOS, Linux, WinCE Mult ip le Archi tec tures : WDM, NDIS, Kernel mode,
HBA, GLD, ILD Performance tuning through mul t i threading
They have developed dr ivers for In ter faces & Devices l ike1394 (OHCI Compl iant ) , USB, DVBDriver for pr in ters , scanners and MFPStorage: In te l l igent PCI SCSI , FC, RAIDNetworking: Fas t Ethernet , FDDI, Gigabi t , Token Ring, IR, ATM, Link aggregat ion
They have executed a d iverse range of projec ts for leading per iphera l vendors l ike EPSON, Toshiba , SHARP and Canon.
TESTING, VERIFICATION AND VALIDATION
In teroperabi l i ty tes t ing
Veri f ica t ion & Val ida t ion
Sys tems In tegra t ion
Interoperabil ity testing
Wipro’s In teroperabi l i ty and tes t ing bus iness uni t focuses on he lp ing cus tomers take defec t f ree , fea ture- r ich new products to market in as shor t a t ime as poss ib le . Wipro’s Global Ver i f ica t ion Centers ac t as secure , v i r tua l extens ions of c l ient envi ronments — offer ing s igni f icant t ime and cos t advantages . Wipro a lso offer ons i te ver i f ica t ion services where ski l led teams Compl iment c l ient resourcesWipro’s ver i f icat ion and val idat ion services cover :
Funct ional and parametr ic tes t ing
Regress ion tes t ing
Feature and Product tes t ing
Simula ted load performance tes t ing
Compat ib i l i ty tes t ing
Customer acceptance tes t ing
Test management
The following is a snapshot of projects Wipro have executed in this area:
Establ i shment of a ver i f ica t ion lab for a Nor th American Telecom major for ongoing ver i f ica t ion of the i r Opt ica l ne twork productsEstabl i shment of a GSM tes t lab for a g lobal wire less equipment des igner for Network e lements tes t ing inc luding,
Regress ion Tes t ing , Tes t Automat ion and Network Simula t ion Design and development of d iagnost ic sof tware for an
ATM concent ra tor product for the wor ld leader in Datacom
End-to-end ver i f ica t ion responsib i l i t ies on an ongoing bas is for the sof tware re leases of a publ ic car r ie r swi tch for a Nor th American Telecom equipment vendor
Veri f ica t ion services for the wor ld leader in Desktop appl ica t ions
SYSTEM INTEGRATION
I t s never been more chal lenging bui ld ing solu t ions wi th myriad of technology choices suppor t ing an ever-dynamic bus iness envi ronmentThe Breadth and Depth of our Sys tems In tegra t ion Capabi l i t ies enables Wipro to leverage cus tomer’s IT inves tments , minimize the i r r i sk and del iver comple te sys tems in tegra t ion services and solu t ions addressed to cus tomer’s unique bus iness needs .Wipro combine complex technologies together wi th the i r proven processes to maximize compat ib i l i ty , in teroperabi l i ty and enterpr ise wide informat ion in tegra t ion .Wipro’s Sys tems In tegra t ion por t fo l io of fers :
Archi tec t , In tegra te and Manage cus tom appl ica t ion and informat ion inf ras t ruc tures
In tegra t ion of Sof tware and Hardware components Network In tegra t ion Enterpr ise Appl ica t ion In tegra t ion Legacy to Web Migra t ion
SUPPORT SERVICES
Technology infrastructure services
With IT inf ras t ruc ture becoming the backbone of most bus inesses , IT inf ras t ruc ture avai labi l i ty has become a miss ion-cr i t ica l need for any global enterpr ises . With two decades of exper ience in providing IT Infras t ruc ture solu t ions and opera t ions suppor t to la rge enterpr ises , Wipro i s a
pioneer in the Mul t i -s i te service de l ivery model wi th i t s Offshore Suppor t Centers to provide a base for enterpr ises to incorpora te Fol low the Sun remote management s t ra tegies for IT opera t ions
Business process outsourcing
Customer Interaction Services Finance and accounting services
Payment services Industry Administrat ion Services HR Processing services Supply chain services Knowledge services
BUSINESS PROCESS OUTSOURCING – BPO
As organiza t ions around the wor ld s t r ive to improve the qual i ty of the i r processes whi le managing the i r bot tom l ines , Business Process Outsourc ing has become the new impera t ive . Wipro Spect ra mind, India ' s la rges t th i rd-par ty offshore BPO
provider , par tners wi th the i r c l ients to provide a fu l l spect rum of BPO services cover ing a l l f ive levels : Data ent ry Rules-se t process ing Decis ion-making Direc t cus tomer in ter face Exper t knowledge services
Wipro fur ther c lub i t s vas t IT solu t ions exper ience of two decades and a d iverse domain exper t i se to serve For tune 500 cus tomers wor ldwide . For example , a leading For tune g lobal PC manufacturer chose Wipro Spect ramind for outsourc ing technica l suppor t to achieve s igni f icant cos t savings whi le improving and mainta in ing the qual i ty of service de l ivery to i t s cus tomers Wipro’s Business Process Outsourcing portfolio includes end-to-end solutions across a spectrum of industries
SERVICE OFFERING
Customer Interaction Services
The cos t of acqui r ing a new cus tomer i s f ive t imes the cos t of re ta in ing an o ld one . And hence i t i s impor tant tha t your cus tomer in terac t ion i s managed in the bes t poss ib le way. Customer In terac t ion Services a t Wipro are ta i lored to provide super ior cus tomer in terac t ion and hence leverage every cus tomer re la t ionship to the fu l les t . Wipro’s por t fo l io inc ludes a whole gamut of cus tomer fac ing offer ings inc luding 24/7 cus tomer suppor t through voice ( in-bound and out -bound ca l l s ) , e -mai l and web mediums, te lemarket ing services , technica l suppor t services and employee IT helpdesk services . Wipro serves mul t ip le indust r ies inc luding insurance , banks , f inancia l services companies , re ta i le rs and OEM's .Click on the links below to view each service offering in detail:
Customer Support Services
Telemarket ing Services
Technical Support Services
IT Help Desk Services
BENEFITSThe key benefits of using Wipro’s customer interaction services include:
Improved cus tomer service levels
Reduced cus tomer suppor t /market ing cos ts
Higher sa les convers ion ra te
Enhanced f lexib i l i ty to manage service peaks and t roughs , product l i fecyclesHomogeneous , c lear ly def ined processes across geographiesGreater coverage and number of in terac t ions wi th cus tomers
CUSTOMER SUPPORT SERVICES
Wipro’s cus tomer service offer ings a ims a t c rea t ing a v i r tua l cus tomer service center to manage cus tomer concerns and quer ies through mul t ip le channels inc luding voice , e -mai l and chat on a 24/7 bas is . Examples of th is inc lude cus tomers ca l l ing to check on the i r order s ta tus , cus tomers ca l l ing to check for informat ion on products and services , cus tomers ca l l ing to ver i fy the i r account s ta tus , cus tomers ca l l ing to check the i r reservat ion s ta tus e tc .
TELEMARKETING SERVICES
Wipro’s te lesa les and te lemarket ing services ta rge t in terac t ion wi th potent ia l cus tomers for "prospect ing" i .e . e i ther for genera t ing in teres t in products and services , or to up-se l l and cross-se l l to an exis t ing cus tomer base or to comple te the sa les process on- l ine . Examples of th is service inc lude outbound ca l l ing to se l l wire less services for a
te lecom provider , outbound ca l l ing to re ta i l households to se l l le i sure hol idays , outbound ca l l ing to exis t ing cus tomers to se l l a new ra te card for a mobi le service provider or outbound ca l l ing to se l l c redi t /debi t cards
TECHNICAL SUPPORT SERVICES
Wipro’s technica l suppor t of fer ings inc lude round- the-c lock technica l suppor t and problem resolut ion for OEM customers and computer hardware , sof tware , per iphera ls and In ternet inf ras t ruc ture manufac tur ing companies . These inc lude ins ta l la t ion and product suppor t , up & running suppor t , t roubleshoot ing and Usage suppor t . Examples of th is service inc lude cus tomers ca l l ing to resolve a problem wi th the i r home PC, cus tomers ca l l ing to unders tand how to d ia l up to the i r ISP, cus tomers ca l l ing wi th a problem wi th the i r sof tware or hardware .
EMPLOYEE IT HELP-DESK SERVICES
Wipro’s employee IT help-desk services provide technica l problem resolut ion and suppor t for corpora te employees . Examples of th is service inc lude level 1 and 2 mul t i -channel suppor t across a wide range of shr ink wrapped and LOB appl ica t ions , sys tem problem resolut ions re la ted to desktop, notebooks , OS, shr ink-wrapped products , connect iv i ty e tc . , of f ice product iv i ty tools suppor t inc luding browsers and mai l , new service reques ts , product usage quer ies , IT opera t ional i ssues , rout ing speci f ic reques ts to des ignated contac ts and remote d iagnost ics (password rese t , desktop cont ro l ) .
FINANCE AND ACCOUNTING SERVICES
Finance & Account ing Services provided by Wipro ranges f rom genera l account ing to specia l ized services such as t reasury and cash management services .
THEIR OFFERINGS INCLUDE:
Bil l ing services
Account payablesAccount rece ivables
Genera l account ing
Tax management
Treasury & cash management
Benefits One s top-shop for a l l f inance & account ing services
Lower f inance & account ing overheads
Greater accuracy and fas ter process ing
Opt imized col lec t ions , tax management , r i sk management , f inancia l repor t ing e tc .Leverage Wipro domain exper t i se in f inance
PAYMENT SERVICES
Wipro’s payment Process ing Service offer ings fa l l under the purview of back off ice opera t ions and they can opera te v i r tua l ly any labor- in tens ive payment process , even those tha t a re unique to your indust ry . the i r services here inc lude loan process ing, c la ims process ing, appl ica t ion process ing, c redi t and col lec t ions , reconci l ia t ions , accounts payable , t ime and expense re- imbursement , vendor payments , benef i t s adminis t ra t ion , payrol l and o ther indust ry speci f ic funct ions . Thei r of fer ings inc lude Check Process ing Credi t /Debi t Card Process ing Other Payment Services
Benef i ts
Reduce payment-process ing cos ts Reduce payment-process ing t ime Greater qual i ty and accuracy of payments
INDUSTRY ADMINISTRATION SERVICES
Wipro’s indust ry adminis t ra t ion services provide t ransac t ion process ing to d iverse indust r ies in the service sec tor where
la rge t ransac t ion process ing takes p lace on a rout ine bas is . These inc lude indust r ies l ike insurance , banking, f inancia l services , mor tgage e tc .Wipro’s service offering in this area includes: -
Insurance Process ing
Mortgage Process ing
Benefits
Leverage indust ry /domain exper t i se
Reduce t ransac t ion process ing cos ts
Reduce t ransac t ion process ing t ime
Greater qual i ty and accuracy of t ransac t ions
Insurance Processing
Our insurance process ing services provide specia l ized solu t ions to the insurance sec tor and suppor t c r i t ica l bus iness processes appl icable to the indust ry r ight f rom new business acquis i t ion to pol icy maintenance to c la ims process ing.
These include:
New Business Acquis i t ion Inbound/outbound sa les In i t ia l Se tup Inbound/outbound sa les In i t ia l Se tup Case Management Underwri t ing Risk assessment Pol icy i ssuance Pol icy Maintenance Record Changes- Name, Benef ic iary , Address Col la tera l ver i f ica t ion Surrender
Audi ts & Reins ta tement Accounts Receivable Account ing & Reconci l ia t ion Cla im Overpayment Customer service - voice /emai l Claims Process ing Cla im Set Up El ig ib i l i ty Dupl ica t ion Val ida te Reserves Medica l Supplementa l Provider Excess Reinsurance Speci f ic Excess Reinsurance Adjudica t ion Account Set t lement Mortgage Processing
Our mortgage process ing services of fer comprehensive solu t ions to the mortgage sec tor mapping the comple te indust ry bus iness processes ranging f rom business acquis i t ion services to col lec t ions . These inc lude: New Business Acquis i t ion Inbound/outbound enquir ies Loan form data ent ry Col la tera l checks Appra isa l Ti t le Checks Credi t checks Proper ty va lua t ion
T i t le checks Proper ty Insurance checks Legal c learances
Underwrit ing Disbursement Credi t evalua t ion Appra isa l amount Checks for a l l o ther suppor t ing Money disbursement Bi l l ing Servic ing Col lec t ions Maintenance Ear ly and overdue col lec t ion ca l l s Asse t Management Overdue payments process ing Account ing and reconci l ia t ion HR PROCESSING SERVICES
Knowledge organiza t ions today rea l ize tha t employees are the back-bone of the enterpr ise and hence i t i s impera t ive tha t employee processes , especia l ly those impact ing employee re la t ions and employee sa t i s fac t ion need to be managed wel l . We provide a comprehensive sui te of HR Process ing services ranging f rom payrol l services to benef i t s adminis t ra t ion to personnel adminis t ra t ion , h i r ing , recrui tment and t ra in ing. Our HR offer ings inc lude
Payrol l services Receipt and analys is of payrol l da ta
Repor t ing and payment of payrol l taxes
Issuing payments (v ia check or e lec t ronic payment) and repor ts to employeesIssuing payments to th i rd par t ies ( for example , employee IRAs) and repor t ing of da ta to end user
Benefits administration Dist r ibut ion of hea l thcare and re t i rement p lan informat ion
Managing e l ig ib i l i ty
Answer ing ques t ions regarding coverage
Leave t racking
Mainta in ing re t i rement earning h is tor ies , enrol lments , re t i rement or ves ted r ights es t imates , and benef i t s te rminat ion adminis t ra t ion
Personnel administration
Employee re la t ions
Employee l i fe cycle
Employee communica t ion
Br inging new hi res on board
Relocat ion and expat r ia t ion adminis t ra t ion
Labor management and loca l compl iance i ssues
Personnel administrat ion Employee re la t ions
Employee l i fe cycle
Employee communica t ion
Br inging new hi res on board
Relocat ion and expat r ia t ion adminis t ra t ion
Labor management and loca l compl iance i ssues (such as working t ime di rec t ive)
Education and Training
Training needs ident i f ica t ionTrain ing adminis t ra t ion
Specia l ized t ra in ing requi rements
Benefits Higher employee sa t i s fac t ion levels
Lower HR and Recrui tment overhead
Less employee turnover
Higher y ie ld ra tes and shor ter h i r ing t imes
SUPPLY CHAIN SERVICES
Supply chain management is a crucial tool for companies today to control their bottom lines and hence improve profitability. Wipro provide supply chain services across the complete material management lifecycle ranging from raw material sourcing to finished goods handling to retailing solutions. Supply chain services include:
Inventory Management
Direc t Procurement
Transpor ta t ion Adminis t ra t ion
Logis t ics and Dispatch
Benefits
Bet ter supply chain/ inventory management
Services r ight across the supply chain spect rum
Bot tom l ine savings and lesser procurement cos ts
Shor tening of the de l ivery cycle
KNOWLEDGE SERVICES Knowledge Services f rom Wipro cover the ent i re da ta management needs ranging f rom data ent ry to da ta analys is and subsequent dec is ion suppor t through data mining. Wipro a lso provide R&D infras t ruc ture and suppor t services . Examples of th is service inc lude ass is t ing a pharmaceut ica l company in i t s new drug discovery through outsourc ing ar rangement of i t s R&D lab , providing ver t ica l speci f ic engineer ing and des ign suppor t for automobi les e tc .
Benefits Product iv i ty enhancements in te rms of da ta processed/output
Cost savings per R&D projec t
High Qual i ty engineer ing and des ign suppor t
CHAPTER-5
ANALYSIS &FINDINGS
WIPRO’S ROLE BEYOND BUSINESS
As a responsib le corpora te c i t izen , Wipro i s deeply commit ted to the socie ty , in which i t l ives and work. This commitment takes the form of many in i t ia t ives . Some are out l ined here :
Applying Thought in schools
To Wipro , the fu ture of the socie ty depends on the abi l i ty of i t s chi ldren to th ink analyt ica l ly and crea t ive ly , and be l i fe long learners . Wipro be l ieves tha t the convent ional educat ion sys tem is not equipping chi ldren wi th such abi l i t ies . Chi ldren must acqui re the ski l l of how to learn , ra ther than be ing overwhelmed wi th a la rge amount of informat ion, and must enjoy the process of learning, so tha t what i s learnt i s re ta ined.The miss ion of the 'Wipro Applying Thought in Schools ' program is enhancing crea t iv i ty and problem solving ski l l s among chi ldren by ca ta lyz ing sys temic changes . Recogniz ing tha t the teacher has the most profound inf luence on a chi ld ' s learning abi l i ty , a t the hear t of Wipro’s program is teacher empowerment and re-ski l l ing . The teacher re-ski l l ing program was launched in May 2001, to provide comprehensive t ra in ing on innovat ive teaching and assessment methods , and suppor t the i r ac t ive implementa t ion wi th in the c lassroom. Begun f i rs t in Bangalore , i t s success has enabled Wipro to take i t forward to o ther c i t ies in India .Wipro i s reaching out to parents in an a t tempt to change the i r wor ld-view of the purpose of educat ion . A program to t ra in parents i s be ing put together , to enable them to he lp the i r chi ldren acqui re l i fe sk i l l s , and suppor t the changes be ing brought about in the school .The school management , inc luding the Pr inc ipa l , i s the in tegra l par t of the program to br ing about sys temic changes wi th in the school to crea te an envi ronment for qual i ty educat ion . Wipro i s he lp ing the school management recognize speci f ic sys temic changes and ass is t in i t s implementa t ion . As the program sca les up , Wipro would lead changes in the curr iculum and examinat ion sys tem. For acce lera t ing the sys temic changes a t the na t ional level , Wipro Forum on qual i ty in educat ion has been launched. The forum is in tended to work as a p la t form for shar ing ideas and as a pressure group to br ing about sys temic changes .Promoting mind leadersAt Wipro , a na tura l extens ion of "Applying Thought" was to promote the many ta lented youngsters in India , in the f ie ld of chess . Whi le Wipro took many promis ing youngsters under the i r wing, the i r ambi t ion saw f ru i t ion when P Har ikr ishna , a t
15, became India ' s younges t chess Grandmaster . His v ic tory bore tes t imony to the fac t tha t "Applying Thought" i s not jus t a bus iness phi losophy, but a lso an approach to success in a l l human endeavor , be i t a t work or p lay . This has fur ther s t rengthened Wipro’s resolve to make India a chess superpower . And thus , Wipro i s nur tur ing f ive more budding ta lents in the fu ture . Wipro i s h ighly sens i t ive to the impact of the i r bus iness ac t iv i t ies on envi ronment and socie ty . This i s re f lec ted in the measures taken to moni tor and cont ro l resources and ac t iv i t ies tha t in terac t wi th na ture and people
Environment, health and safety policy Wipro is committed to providing a safe and healthy work environment to all the employees and associates. This is done with the help of suitable management systems that are aimed at:
Prevent ion of acc idents Conservat ion of na tura l resources Prevent ion of pol lu t ion and hazards Compl iance wi th legis la t ion and regula t ions tha t a re
re levant to our organiza t ion Development of safe work prac t ices by regular t ra in ing to
employees and suppor t s ta f f Per iodic review of sys tems and processes a imed a t
cont inual improvement
Wipro’s ef for ts to improve the i r s tandards cont inuously and put an ef fec t ive Environmenta l Management Sys tem (EMS) in p lace has resul ted in them being awarded the ISO 14001 cer t i f ica t ion .This in ef fec t cer t i f ies tha t Wipro as an organiza t ion has a ser ies of in ternat ional s tandards for EMS, voluntary s tandards tha t es tabl i sh and objec t ive ly evaluate EMS, 'Process Standards ' and not jus t 'Performance Standards ' , a s tandardized and in ternat ional ly recognized b lue pr in t for e f fec t ive EMS and a f rame work for se t t ing and es tabl i sh ing EMS.
Wipro environment ini t iat ives are: -Wipro 's EMS in i t ia t ives are des igned for opt imum ut i l iza t ion of na tura l resources and constant moni tor ing of envi ronmenta l impact whi le providing service . Some of the in i t ia t ives under th is umbrel la inc lude:
Energy audi t /Energy conservat ion
Water management
Land contaminat ion management
Waste management
Employee heal th and safe ty
Adopt ion of parks
Effec t ive s ta t ionery usage
Overcoming resource deple t ion
Benef i tsThe benef i t s of these in i t ia t ives are :
Products /services are processed under a cont ro l led envi ronment
Reduct ion of energy consumpt ion by 10%
Bet ter moni tor ing and cont ro l sys temsIncreased awareness among employees resul t ing in 38% reduct ion in food wastageQuar ter -on-quar ter reduct ion of 10% in water consumpt ion f rom conservat ion measures
WIPRO RATING
At a t ime when performance can be the only rea l indica tor of a company’s credent ia ls , Wipro’s resul t s speak for themselves . Ranked India ' s most va luable company by Business Today and 16th among the sof tware services companies in the wor ld by Business Week, Wipro has had a Cumula t ive Annual Growth Rate (CAGR) of 50% over the las t f ive years , exhibi t ing s tabi l i ty , prof i tabi l i ty and growth r ight f rom incept ion . S t rong fundamenta ls l ike qual i ty , in tegr i ty , and supreme cus tomer service have been the dr ivers of Wipro’s growth. Wipro i s convinced about the long- term value proposi t ion of the company - which i s based on the i r technica l depth , qual i ty leadership and an a t t rac t ive va lue for money proposi t ion .
DIVIDEND TRACK RECORD AT WIPRO
year
Shares Outs tanding (mi l l ion)
Dividend per share (Rs )
Tota l Dividend (Rs mi l l ion)
1989 1.84 2.5 4 .6 1990 3.70 2.5 9.21991 3.70 2.5 9.21992 3.70 2.5 9.21993 7.40 2.5 18.4 1994 7.40 2.5 18.41995 15.30 2.5 38.201996 15.30 2.5 38.20
1997 15.30 2.5 38.201998 45.83 1.5 68.701999 45.83 1.5 68.70 2000 229.16 0 .30 68.70
2001232.44
0 .50 116.22
WIPRO INNOVATION
One of the four va lues ar t icula ted in Wipro’s Promise s ta tement , Wipro be l ieve innovat ion i s a c r i t ica l fac tor in fue l l ing our growth. At Wipro , innovat ion i s def ined as the implementa t ion of a new idea tha t resul t s in a marketable product or service . This def in i t ion ensures tha t c rea t ive br i l l iance i s conver ted to bus iness rea l i t ies as a resul t of s t rong processes and focused in i t ia t ives .
Wipro has rea l ized s igni f icant bus iness va lue f rom targeted and focused innovat ion programs — the benef i t s of which have been passed on to our cus tomers . This enterpr ise-wide focus on innovat ion has led to impor tant se l f -sus ta in ing in i t ia t ives tha t inc lude Flow-Brix for the publ ish ing indust ry and Home Gateway, Wipro’s res ident ia l ga teway solu t ion . Wipro’s innovat ion process comprises :
Theme labsAt Wipro , innovat ion happens around se lec ted core themes tha t a re s t ra tegic to them. Each theme has a theme lab ta rge ted towards IP or component development . Some core themes tha t we have taken up inc lude:
Home networking
Knowledge management & col laborat ion
Content commerce
Innovat ion counci l Wipro’s Innovat ion counci l i s a core team tha t takes ideas f rom concept to so lu t ion . I t has a unique approach tha t involves "cross ing ga tes" . Thus , the f i rs t ga te i s the idea ga te where the idea or ig ina tes . This i s fo l lowed by the evaluat ion ga te where i t i s analyzed in depth . Once through th is ga te , the idea must go through the commitment ga te , which a l loca tes resources for the projec t . At the development ga te , the proof of concept i s put up and the idea i s expected to br ing in the f i rs t purchase order . Once the product i s launched, i t goes through the volume gate f rom where i t i s absorbed in normal bus iness .
Advisory boardGuiding Wipro’s innovat ion in i t ia t ives i s an advisory board tha t cons is t s of top-notch academicians , indust ry exper ts and leading consul tants f rom India and abroad.
WIPRO INITIATES INNOVATION The la tes t in i t ia t ive f rom the Wipro group centers a round ideas tha t can evolve in to a potent ia l bus iness oppor tuni ty . Cal led ` Innovat ion ' , the company 's s t ra tegy for cul t iva t ing corpora t ion-wide ideas marks the th i rd corpora t ion-wide exerc ise af ter Wipro branding and Six Sigma in i t ia t ives . In a p lanned in i t ia t ive (which took two years to put together) , IT p layer Wipro Infotech i s a l l se t to f ine tune and unleash i t s ` Innovat ion ' programme the Phase Gate Process /Approach as an ins t rument to expand bus iness oppor tuni t ies backed by f resh ideas , especia l ly in the area of of fer ing end- to-end cus tomer sa t i s fac t ion . In teres t ingly , Wipro Infotech says tha t th is method i s expected to be a key cont r ibutor to the company 's e f for ts to s tep up i t s consul t ing foray in the Indian and APAC market . Now the process i s done and both Wipro Technologies and Wipro Infotech wi l l each f ine tune th is programme to ar r ive a t the i r speci f ic process for innovat ion . I t ' s a l l about f inding out the la tent cus tomer needs and
conver t ing them in to marketable services , sa id Wipro Infotech genera l manager Ani l K Ja in .
With th is , Wipro Infotech has put together a 20-member specia l team who 's so le responsib i l i ty wi l l l ie in genera t ing ideas based on market t rends and cus tomer requi rements which wi l l both cont r ibute towards be t te r cus tomer sa t i s fac t ion and become a revenue-genera t ing bus iness prac t ice . Take for example , Wipro Infotech ' s IT Opt imisa t ion prac t ice . This prac t ice which i s now par t of our consul t ing bus iness was a resul t of our Innovat ion programme. We arr ived a t a formula , which could audi t the cus tomer’s inf ras t ruc ture and opt imise i t for h im. This i s now a regular pa id-for consul t ing prac t ice a t Wipro Infotech, Mr Ja in says . The whole team gets to work knowing fu l ly wel l tha t a par t icular process may or may not work. So the inherent r i sk e lement i s fac tored in and the top management commits resources af ter unders tanding tha t .
On the speci f ics of the approach the ent i re process of idea t ion/ innovat ion i s d iv ided in to f ive ga tes s ta r t ing wi th the Idea Gate where the idea t ion happens . This i s fo l lowed by the Evaluat ion Gate where the idea proposed i s put through r igorous analys is . Once an idea i s passed on f rom th is s tage , next fo l lows the Commitment Gate where the resources to the projec t a re commit ted . F ina l ly i t ' s the Volume Gate where the prac t ice i s launched and becomes par t of the normal .
WIPRO’s VALUES
Their va lues are ext remely impor tant to them and form the bedrock of the i r v is ion and plans . Values are an in tegra l par t of Wipro cul ture and present a common face to our cus tomer . The four Wipro va lues : Human Values , In tegr i ty , Innovat ive Solut ions and Value for Money are encapsula ted in the i r promise to the cus tomer and in our ident i ty .
These va lues shape our th inking, our behaviour , our cul ture and how we come across to our cus tomers , par tners and to the wor ld a t la rge .
CHAPTER-6
CONCLUSION &SUGGESTIONS
CONCLUSION
At Wipro Spect ramind, our years of exper ience wi th the wor ld ' s leading companies have he lped us unders tand how technology can he lp g lobal bus inesses meet the i r needs . Wipro Spect ramind Service Del ivery ModelFor BPO projec ts , Wipro fo l low the Wipro Spect ramind Service Del ivery Model , which i s a robust ly def ined f ramework to manage the comple te BPO process migra t ion and t rans i t ion management and has been developed based on the exper ience ga ined f rom migra t ing more than 390 remote bus iness processes to India over the pas t ten years . This proven service t ransfer p la t form is des igned to ensure process in tegr i ty and minimize inherent migra t ion r i sks . The model inc ludes a t r ied and tes ted Trans i t ion Toolki t to suppor t t rans i t ion management by ensur ing tha t there i s a documented methodology wi th formats , tools , guidel ines and pas t learning’s in p lace to a id the t rans i t ion team in de-r i sk ing the t rans i t ion of a cus tomer ' s processes and reducing the pa in of migra t ion as much as poss ib le . A coordinated projec t management sys tem captures cr i t ica l c l ient documenta t ion and incorpora tes an extens ive knowledge base tha t ass is t s the t rans i t ion management team in unders tanding, dupl ica t ing , and migra t ing miss ion-cr i t ica l bus iness processes .The model has four key s tages , as shown in the d iagram below and the objec t ives , ac t iv i t ies , sk i l l s and responsib i l i t ies a t each s tage are d i f ferent
SUGGESTIONS
With a re lent less focus on qual i ty & processes , Wipro has se t in ternat ional benchmarks in execut ion excel lence tha t has t rans la ted in to measurable bus iness benef i t s for the i r cus tomers . Wipro offer the i r c l ients the advantages of : 360-degree solutionsFrom s t ra tegy to execut ion , Wipro has the capabi l i t ies to provide the i r cus tomers wi th seamless , one-s top solu t ions . Be i t ge t t ing c loser to the i r cus tomers or ge t t ing products to market , Wipro address the ent i re spect rum of technology needs . Quality leadership With an in tegra ted qual i ty approach of Six Sigma, SEI CMMi Level 5 , SEI CMM level 5 , PCMM Level 5 and ISO 9000, Wipro have se t in ternat ional benchmarks in qual i ty . However , they never los t s ight of the fac t tha t th is focus on qual i ty must u l t imate ly t rans la te in to benef i t s for the i r cus tomers : Pos t - re lease defec ts a t 0 .2 per KLOC, amongst the lowest in the indust ry 91% projec ts comple ted on schedule as opposed to an indust ry average of 55% 98.5% reques ts serviced on t ime Product iv i ty ( loc /person day) of 74% as opposed to an indust ry average of 58%
Measurable business results The pr imary dr iver for IT outsourc ing i s va lue and Wipro f i rmly be l ieve tha t the de l ivery of th is va lue must be through measurable bus iness resul t s . Wipro have consis tent ly exceeded cus tomer expecta t ions by de l iver ing on ca lculable parameters , be i t lower cos ts , quicker t ime- to-market or grea ter product iv i ty . 75% fa s t e r t ime - to -marke t 35% cos t s av ings 35% p roduc t i v i t y enhancemen t s
Proven track record
When Wip ro t a l k s abou t de l i ve r i ng va lue , t hey back i t w i t h a p roven t r a ck r eco rd t ha t spans cus tomer s a round t he g lobe . Check t he se f a c t s : 85% cus tomer a r e "more t han s a t i s f i ed" w i th Wip ro s e rv i ce 300 c l i en t s ( 50 o f t hem a r e Fo r tune 500 compan i e s ) Cus tomer s a t i s f ac t i on i ndex o f 4 .2 on 5 .0 La rge s t o rde r t h rough cus tomer r e f e r r a l
WIPRO FLUID PLANS EXPANSION TO CHINA, RUSSIA AND S.A.
Encouraged by the good response i t has genera ted so far in cer ta in overseas markets , Wipro Fluid Power , the engineer ing d iv is ion of Wipro today sa id i t would expand opera t ions to China , South Afr ica and Russ ia . "We are explor ing some overseas markets l ike South Afr ica and Russ ia to se l l our products . Our next ta rge t wi l l be China ," WFP pres ident M Seethapathy Rao sa id .
WFP, one the o ldes t d iv is ions of i t so lu t ions provider major Wipro , was the second in l ine dur ing i t s t ransformat ion f rom a consumer durable company to i t major . I t i s India ' s top f lu id power company wi th a leadership pos i t ion in hydraul ic cyl inders and t ruck t ipping sys tems. They are a l ready expor t ing the bulk of our products to Japan, Thai land and some other countr ies . As par t of the specia l emphasis on expor ts we are a lso explor ing new markets ," the pres ident sa id .
Rao sa id the d iv is ion was now cont r ibut ing over Rs 100 crore in the to ta l turnover of Wipro . About f ive per cent of th is came f rom expor ts . They hope tha t the share of expor ts in our to ta l turnover wi l l be over 15 per cent dur ing the next 18 months . Rao sa id WFP was perhaps the only company in the f lu id power bus iness in India to have a s t rong in-house des ign cent re backed up by a comprehensive and modern manufactur ing base suppor ted by extens ive qual i ty sys tems and an a l l - India suppor t ne twork of sa les and service .
BIBLIOGRAPHY
BOOKS:-
Kothari , C.R. Research Methodolgy, 3 r d Edit ion, 1997,
Vikas Publ icat ion House Pvt . Ltd. , New Delhi .
Websi tes: -
www.wiprotechnologies .com
www.indiabul ls .com
www.ic ic idirect .com
