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Titanium CUSTOM BUSINESS PROPOSAL NOVEMBER 18 TH , 2014
Transcript
Page 1: Proposal Binder

Tit

an

ium

CUSTOM BUSINESS PROPOSAL

NOVEMBER 18TH

, 2014

Page 2: Proposal Binder

Created by

Megan Hughes Graphic Designer Specialist

for

NORFOLK TECHNOLOGIES

AND INFORMATION, LLC.

For their proposal for

Hampton Road Company

Page 3: Proposal Binder

NORFOLK TECHNOLOGIES AND INFORMATION LLC.

Sol id and Lus t r ous Solut ions f or Today

Table of Contents TIT

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About Titanium ...................................................................................................... 4 Our Story

Our Mission Statement

Proposal Goals ........................................................................................................ 6 Statement of the Problem

Proposal Mission

Project Goals

The Framework ........................................................................................................ 8 The Problem with TrulinX

The Foundation Software .................................................................................. 10 Plex Manufacturing Cloud

Additional Software ............................................................................................ 13 Pacejet Enterprise Shipping Software

Hardware ................................................................................................................ 14 Samsung Galaxy Tablet 4

Floor Plan Proposal ........................................................................................... 17 Floor Plan Suggestions

Marketing and Networking ................................................................................ 20 Marketing Vision

Physical Advertising

Web Presence

Networking

Implementation Process ...................................................................................... 24

Financial Report .................................................................................................. 26

Appendices ............................................................................................................. 27

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NORFOLK TECHNOLOGIES AND INFORMATION LLC.

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About Titanium TIT

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OUR STORY

From day one, our company has revolved around our clients. As local residents of

Norfolk, we are individually concerned about supporting our local business partners and

improving the business economy right here in Hampton Roads. Using this passion as our

drive, we built our service-oriented business around providing friendly and efficient customer

service. Our clients deserve the most efficient

technology systems hand-selected for their

business’s specific needs. We, at Titanium, seek

to recommend solid information technology

in a lustrous, understandable and customized

presentation. The exceptional quality of our

solutions is a reflection of our heart for the area

and our drive to see the business world

expand and improve.

Chelsea

Wiktorowski

CHIEF

EXECUTIVE

OFFICER

Patrick

Graziano

COMPANY

LIAISON

Reid

Bowman

HUMAN RESOURCE

MANAGER

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About Titanium TIT

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OUR MISSION STATEMENT

TITANIUM’S MISSION IS TO PROVIDE CUSTOMER

SERVICE WITH INFORMATIVE SOLUTIONS CUSTOMIZED TO

EACH BUSINESS AND TO IMPROVE UPON THEIR

WEAKNESSES ULTIMATELY MAKING THEM

NUMBER ONE IN THEIR INDUSTRY.

Teresa

Cardamone

ADMINISTRATIVE

OFFICER

Joseph

Papetti

CHIEF

FINANCIAL

OFFICER

Megan

Hughes

GRAPHIC

DESIGNER

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Proposal Goals TIT

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STATEMENT OF THE PROBLEM

After evaluating Hampton Roads Rubber Company by speaking with Vice President, Pete

Haberbosch, and visiting both location sites personally, Titanium has targeted the following

key areas of focus. We recognize these areas as holding back the company from reaching its

full potential and operating efficiently and successfully.

Marketing

Inventory management

Complacency of company employees

Growth to larger markets

PROPOSAL MISSION

With these key areas in mind, our proposal will seek to recommend technology that

targets these problems and goals. Our focus is on targeting the negative effects the lack of

attention has led to for the company as a whole. All of the previously mentioned targets can

be summed up in one mission:

Improve upon core of HRC

today

in order to be prepared for its expansion

Tomorrow.

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Proposal Goals TIT

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PROJECT GOALS

MARKETING

We need more people to know where and who you are, and what you can do.

Expand the current in-process vision of a YouTube presence

Suggest better mobile marketing for the company transportation vehicles

Suggest investment in new exterior signage for the Norfolk location

Request the reintroduction of company networking luncheons

Analyze the new website and offer suggestions

INVENTORY MANAGEMENT

Bar coding inventory making it easier to track and order

A new floor plan to improve efficiency and space

COMPLACENCY OF COMPANY EMPLOYEES

Bring to the attention of the management and employees the need for change by

highlighting the decrease in sales and how their current systems could be

contributing to that decline

Suggest business solutions that are easy to learn and use

Recommend technology solutions that provide explicit evidence of their benefit to

the company

GROWTH TO LARGER MARKETS

Help Hampton Rubber realize and maximize the sales in their current target

markets

Introduce new markets locally, regionally and nationally to Hampton Rubber

Digitalizing invoices and inventory to make it more efficient to handle the future

stresses growth will bring

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The Framework TIT

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THE PROBLEM WITH TRULINX

What is ERP? ERP stands for “Enterprise Resource Planning”. An ERP is an all-in-one information

system that a company uses to collect and analyze data which is used to organize resources

and information. The components of an ERP are stored in a unified database and include

inventory management, supply chain, manufacturing, human resources, customer relationship

management (CRM), purchasing, accounting, vendor integration, E-commerce and sales. An

ERP can include hardware, software, procedures and input by the users. Having a well-

organized ERP system can lead to improvement in response time, improved customer and

employee satisfaction, reduction in labor and inventory costs and more efficient access to the

information needed to run a successful company.

Why Titanium wanted to use TrulinX After speaking with Mr. Haberbosch, we learned that inventory management is one of

Hampton Rubber Company’s biggest problems. The company currently uses the Tribute

Software System (UNIX-Based), as their ERP. A UNIX-based operating system is able to

accommodate multiple users while completing multiple tasks; a good example would be a

work station. After visiting the company’s two locations, initially we believed that it would be

beneficial for Hampton Rubber Company to change its ERP system to TrulinX (Windows

based) due to both systems being designed by Tribute. The advantage of having a Windows

Based ERP is that employees would be able to access this system using a graphic user interface

(GUI) on desktop and laptop computers, in addition to smartphones and tablets (if necessary).

Our favorite features of TrulinX as listed on their website are sales analysis, inventory and bin

management, bar coding and complete integration with UPS WorldShip and FedEx Ship

Manager. Specifically, TrulinX offers many features that are for the distribution industry. In

addition, Titanium liked the other benefits offered by this software which includes user training,

a 5 step data conversion process and a convenient mobile application for an additional fee.

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The Framework TIT

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Contacting Tribute In an attempt to learn more about Tribute and TrulinX and inquire a demo of each

software, we contacted Tribute through email. Our Administrative Officer, Teresa Cardamone,

filled out a form on Tribute’s website with our company information requesting more details

about Tribute’s software systems. She was contacted by a member of Tribute’s Sales and

Marketing team asking why “a student at Virginia Wesleyan College would be interested in a

demo of their software”. However, she initially offered to send information about Tribute’s

services and software. Our company explained to the Tribute representative why we were

inquiring about more information on Tribute’s software systems and also asked questions

about different aspects of each software system, Teresa was told that she would be denied any

future help by Tribute for this proposal. In this last email, the Tribute representative said this

following statement to Teresa.

Why Titanium decided to research a new ERP After Teresa’s conversation with Tribute, we decided as a team that any ERP from

Tribute would not be suitable for Hampton Rubber Company. After visiting both of Hampton

Rubber’s locations and speaking to multiple employees, we found that customer service has

been key to Hampton Rubber Company’s success. Since having great customer service is one

of Titanium’s top priorities, we feel that in order for Hampton Rubber Company to expand,

they need an ERP system that is known for the same reasons. We feel that since Tribute was

not willing to cooperate with us that any ERP system designed by Tribute is not suitable for our

clients. After careful research and deliberation, we decided on a new ERP- Plex.

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NORFOLK TECHNOLOGIES AND INFORMATION LLC.

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The Foundation Software

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PLEX

Plex Manufacturing Cloud began in a manufacturing

facility, similar to Hampton Rubber Company’s factory,

making drive shafts and axles. Plex was founded by workers

who, similar to your company, were dedicated to providing

the specifications of the customer’s needs and excellent

customer service. Just as Hampton Rubber Company is

having problems with inventory, machine breakdowns and

even possible mistakes on made-to-order parts, the founders

built this company in order to fix these problems, and even

prevent them from occurring. Plex’s goal is to connect

manufacturing operation in the cloud for maximum efficiency,

productivity, and to continuously innovate and help your

company expand along the way.

Why the cloud? In Plex Manufacturing Cloud’s own words “‘cloud’ simply

means that your software, data and related infrastructure are

hosted remotely via the Internet”. In our own words, cloud

computing combines the SaaS, or Software as a Service,

Model, Web 2.0, grid computing, and utility computing to

provide a variety of resources to users over the Internet. SaaS

is a model in which application service providers (ASPs)

deliver software to users for a fee; Web 2.0 are web applications that are more interactive than

traditional web applications (ex: Wikipedia, YouTube); grid computing combines the

processing powers for various computers to solve large-scale and complex problems; utility

computing is explained as IT services on demand, where users pay for computing or storage

PLEX ERP SYSTEM

DATA CONVERSION

MOBILE APPLICATION

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The Foundation Software

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resources on an as-needed basis. Business information and applications can be accessed via a

Web browser and data is stored on the provider’s, Plex Manufacturing Cloud’s, servers, which

are located in Troy, Michigan. All these features are offered on a downloadable mobile

application that is entirely free for Plex’s monthly subscribers.

Pros of Cloud-Based ERP Lower cost by allowing Plex to provide and manage your entire infrastructure

24/7 availability

Daily updates without disrupting your business

Unlimited data transfer and storage

Modern, intuitive user interface

Simple to go Paper-Free

Track inventory and product quality via integrated barcode

Customer Support Plex is known for its excellent customer service which is supported by a 95% subscription

renewal rate. For its new customers, Plex freely offers “bootcamp courses”, interactive and

collaborative training courses to achieve success in the shortest amount of time possible with

its initial start-up package. These are available in many options to be flexible with the needs of

your company’s employees including virtual courses, on-site training, and traditional classroom

courses. For each one of their employees for the length of their subscription, Plex serves their

clients with online educational resources all the time and a customer community available 5

days a week with their basic package. Their customer care representatives are knowledgeable

about their client’s manufacturing needs and are willing to help them on a personal basis.

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The Foundation Software

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Silver Care Package Plex offers the Silver Care Package to all of its customers with every subscription which

shows its commitment to serving the client’s needs. The features they highlight in this package

are given below.

High-touch support program with two authorized support contacts

Real manufacturing professionals on the Customer Care team who speak the local

language of your facility

24/7 system monitoring

24/7 online case access

Support lines open 24/5 for coverage during normal business hours

Components of Plex

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Additional Software TIT

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PACEJET

Plex has partnered up with Pacejet to provide multiple

carrier shipping options with FedEx and UPS, and soon to be

with USPS. This software sets up a shipment pickup, prints

shipping labels, provides tracking information without leaving

the Plex Online ERP application. Again, Titanium chose this

program because Pacejet is working with Plex to provide the

best customer service and ease of use to suit your needs. The

following table shows the best features of Pacejet. The mobile

application for Pacejet comes with the Plex package.

PACEJET SHIPPING SOFTWARE

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Hardware TIT

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GALAXY TABLET

Android 4.4 KitKat Operating System

With a 1200 MHz Quad core processor for timely

work on the go

Built-in 802.11a/b/g/n/n 5GHz wireless LAN with Wi-Fi

Direct

Connect to the internet without wires.

10.1” TFT touch screen

With 1200 x 800 resolution to offer simple

navigation and showcases movies, games and

other media in striking clarity.

16GB of Internal Memory

Has plenty of space for files

MicroSD card slot

Access data stored on compatible cards (not

included)

Micro USB port

For fast digital video, audio and data transfer

Weighs only 17.28oz and measure .3” thin

For lightweight portability

SAMSUNG GALAXY TABLET 4

With 10.1in display

SERVICE PLAN

OTTERBOX CASE

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Hardware TIT

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PURPOSE OF TABLETS

Titanium believes Hampton Rubber Company can utilize the tablets to work with the

new Plex system. The tablets will help keep invoices paperless and everything will be accessible

on any computer or mobile device through the cloud. A weakness of paper invoices is the

likelihood to be lost or damaged, the tablets will help keep track of all invoices, and prevent

this from occurring. The tablet will also be able to keep track of inventory through the use of

the barcode scanner accessible through the built-in camera, which will save time and reduce

costs by no longer needing to manually record inventory. Using the tablets with the Plex

system will cater to Hampton Rubber Company’s growth in sales and inventory as their

markets expand.

Three tablets will need data plans; one for Billy in outside sales at the Norfolk location

and the other two for the outside salespeople in Hampton. The other tablets do not need a

data package and can be used through the Wi-Fi connection within the Norfolk and Hampton

locations. We suggest a protection cases from Otterbox for all of the tablets to ensure the

devices can withstand the busyness and rough handling on the job. For more information on

pricing see appendix B. As an additional backup, we also recommend a protection plan in

case the hardware would become damaged while in use.

Billy and the other outside sales people need the tablets early-on in the implementation

process to help improve the ordering process and streamline sales. When visiting clients’

establishments, the tablets will be used to make sales on the spot and to show what is in stock

at either location or what they will need to order to meet the client’s needs. The invoices will

be sent straight to the workers and can be prioritized by importance and deadline to ensure

the order is ready on time and meets all the measurement and quantity requirements.

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Hardware TIT

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PURPOSE OF PRINTERS

One of the primary components of the Plex that

Titanium suggests Hampton Rubber Company

implements is the barcoding system for inventory

management. This system will require labels to be

printed out for each of the materials in stock. Also, in

order to continue to ship their packages through Pacejet,

Hampton Rubber Company will need to print shipping

labels too. We suggest Zebra Xi Series 170-801 model

industrial printer due its durability, it’s availability to print

both label needs and most importantly it is compatible

with the Plex software. The company will also need to

purchase the labels themselves. We suggest a direct

thermal label because it is designed to keep its brilliant

white color and withstand extreme temperatures. The

labels are available in bulk and thus, we recommend

purchasing a case of six rolls for the first year of

implementation. This estimate should also be close to

what Hampton Rubber will need in the coming years.

ZEBRA XI SERIES 170-801

Z-SELECT 4000D PAPER

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Floor Plan Proposal TIT

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FLOOR PLAN SUGGESTIONS

Hampton Rubber Company has some issues with keeping track of their inventory and

selling custom sized hydraulic hose and fittings configurations. The best way to move slow-

selling inventory is to open new markets and clientele. Barcoding is an effective way to keep

track of the quantity of each item in stock and the exact location of that item. This will improve

productivity, and allow for a higher number of completed orders each day. Instead of storing

smaller, less expensive, hoses on shelves, we believe you should create more spool lines to

save floor space and free up shelves for larger hoses, which require more space and have a

higher demand and cost. When inventory shipments arrive, this will allow for products to

quickly be moved to their proper place in the warehouse, which allows workers to move freely

and conduct their work more efficiently. The Plex system includes inventory management

software that will help HRC organize and keep track of what inventory is in stock and what they

will need to order in the near future.

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Floor Plan Proposal

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There are many items in inventory that, soon after arriving to the factory, are not put

away or entered into the inventory system properly, and are left sitting in the way of the

workers- reducing productivity. All necessary resources need to be local to their pertaining

workstations, unpackaged and ready for installation. With centrally located items, workers will

be able to complete orders in a timely manner, and begin new orders earlier. Shelf

organization must be maintained to keep inventory in its proper place and to capitalize on

necessary shelf space in order to accommodate new and existing inventory.

Front counter product placement should include rubber boots, different kinds of rubber gloves

and the most common items walk-in customers tend to need. Titanium believes Hampton

Rubber Company should provide customers with pamphlets to educate themselves about the

most common products and services the company provides.

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Floor Plan Proposal

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Front Counter Front Warehouse

Rear Warehouse

Office

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Marketing and Networking

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MARKETING VISION

Two of the major project goals Titanium has for Hampton Rubber have their foundation

in marketing and networking. We are excited to see steps already happening in both these

areas inside the company such as the creation of a YouTube presence, a new website and

updated logo as well as efforts to add new customers to your clientele at a swift pace. We

fully support these measures; however, we would like to further expand vision by intensifying

these efforts and adding new ideas. Our goal is for Hampton Rubber Company to grow in

breadth of its markets and its new advertising measures would multiply the depth of their

existing markets. The following describes our suggestions for marketing to enhance depth and

our networking to increase breath of Hampton Rubber’s customer markets.

PHYSICAL ADVERTISING

Van Decals On Titanium’s first visit to the Norfolk location of Hampton Rubber, the team passed

a white van coming out of the facility. Titanium then later inquired during their tour if this

was a company van, and to their surprise it was. We feel that if we, who has an existing

interest in Hampton Rubber, can’t recognize their vans, then how will a potential customer

acquire any knowledge of the company from the vans? Upon further investigation,

Titanium learned the vans did have a logo and phone number on them; however, it was

tiny and hardly an attention-getting advertisement. Since these vans already travel

around the company’s largest target market, the local community, we feel it is convenient

and necessary that these vans are outfitted with a larger, more appealing decal. The

following is a potential advertising decal for the vans at Norfolk to aid in the

implementation of this new physical advertisement strategy. See Appendix C for more

pricing information. Titanium suggests to start by placing the advertisements on the two

Norfolk vans for a total of four magnetic signs.

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Marketing and Networking

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Location Signage We are glad to see the new company logo as displayed on their website. This logo

should be integrated on all of the company physical advertisements. This is speaking of the

vans, but also the front sign of the building of the Norfolk location. We also recommend that

the advertisements use the same color scheme as featured on the website to further appeal to

their present and potential customers. We are letting Hampton Rubber select their company

of choice for this new addition.

Newspaper

Another huge marketing opportunity we suggest to publicize your company’s new

growth and vision is the local newspaper. We contacted Dave Mayfield, the Business Editor at

Virginia Pilot, about Hampton Rubber potentially having a reporter write an article on the

company. The article would feature the new changes in the company and how Hampton

Rubber was the first in the local industry and now they are the first to produce their original

great quality products with new age technology to back them up. It would be a wonderful

way to get the company’s name and story out to the local community.

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Marketing and Networking

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WEB PRESENCE

YouTube During that same visit, we learned from Mr. Haberbosch Hampton Rubber

Company had a dream of starting a YouTube channel with videos on who Hampton

Rubber is and what they do, both on a company-wide level and on an individual worker’s

level. We suggest not only should the company create a YouTube presence using these

videos, but also upload expert advice and how-to videos. Currently, the company has

three outside salesmen who travel to the site of the customer and offer inspection and

advice. We feel by uploading some standard information on the platform of YouTube

they are opening up their markets to a whole new audience for this networking. Just like

the on-site visits, these videos are another way to publicize Hampton Rubber and what

they do. We feel steps should be taken to make videos on the following topics:

STAMPED acronym

Summary of the Hose Safety Institute Handbook

OE Kitting

Website We are excited about the new website that has been made active. Titanium has

reviewed the site and would like to suggest improvements. Titanium has experienced

problems with the social media links to Facebook, LinkedIn, and YouTube on the new website

and even finding the new channel on YouTube itself. From our understanding, this channel

may not be available yet. To ease this frustration for users, we suggest improving and/or test

running these links frequently when that channel does become live. We are eager to see how

this newly updated web site will affect the business sales in the years to come.

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Marketing and Networking

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NETWORKING

AutoZone At Titanium, we feel that focusing on immediate solutions and more long-term large

ideas are both important for the vison of the business. Therefore, we would like to introduce

to you a large-scale product distribution opportunity. When our team was visiting the

Hampton location it was mentioned to us that the local AutoZone stores in the area know

Hampton Road Company makes and sells rubber parts for cars that they, themselves, do not

carry in-store. Since one of our goals for the company is to “introduce new markets locally,

regionally and nationally to Hampton Rubber”, we feel this has the potential to do all three.

We have taken steps to contact AutoZone about potentially selling Hampton Rubber’s

specialized car rubber products in the AutoZone stores on a local level, a regional scale and

stretching to a national market. This process would require you filling out an application to

continue in this opportunity. See Appendix A for more information about this application. We

realize the implementation of this goal is far from today, but we want to dream big, yet

practical and transfer that mindset to our clients.

Company Luncheons Titanium believes it is more important to retain your previous customers than to gain

new ones. Thus, we suggest the company should hold a client and employee luncheon. This

would build morale for your employees and is a nice token of gratitude for all the hard work

they do. It will also show clients how much you appreciate their business. Although it is not

the main focus, it also would be a good event to market and connect to potential clients.

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Implementation Process TIT

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FIRST SIX MONTHS

Inventory relocation and organization, designed

to allow maximum space thereby maximizing

the number of each item in inventory

A continuous effort

will be required to

gain new clientele in

the following

markets:

construction/constru

ction equipment, oil

industries, farm

equipment, auto

parts industry

Implement barcodes for each item and initiate

barcode scanning in order to keep track of

inventory

Immediate purchase of Samsung Galaxy Tab 4

(10.1”) with data plan for the three outside

salespeople at the Norfolk and Hampton

locations to streamline sales and order

products not in stock for customer’s needs on

the spot

Convert paper

documents into

the cloud storage

aspect of the Plex

system

Set up the first

three tablets

with the Plex

mobile

application

and barcode

scanner

application

Train employees

gradually to use

the Plex system

through virtual

courses and/or

on-site training

(inventory,

barcode scanning,

tablet use)

(The outside

salespeople

trained within the

first two months)

Start a long-term marketing

campaign that will inform current

clientele about new services,

products and information about

the company. Simultaneously

create marketing campaign for

new clientele to educate them

about all Hampton Rubber

Company has to offer and how

they are able to meet their needs.

Order 10 other

tablets without

data plan and

set them up with

the Plex and

barcode scanner

applications

Implement the

use of the

tablets on an

everyday basis

at the Norfolk

location FIRST

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Implementation Process

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SECOND SIX MONTHS

C E L E B R A T E ! The growth of HRC and the overcoming of complacency among the employees

Train Hampton

location employees

how to use Plex

system (inventory,

barcode scanning,

tablet use)

Work out problems with tablets and ask for employee feedback

Purchase the other 7 tablets without the data plan

Set up the last 7 tablets with the Plex and barcode scanner applications

Implement the use of the tablets on an everyday basis at the Hampton location

Work out problems with tablets and ask for employee feedback

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Financial Report TIT

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TITANIUM’S PROPOSAL COST CHART

Proposal Expenses Quantity

(if applicable)

Price

One-time Fee Monthly

Fee First Year

Price Continuing

Years

Software

Plex System $ 125,000.00 $ 5,000.00 $ 185,000.00 $ 60,000.00

Pace Jet Included with Plex

Total Software Expenses $ 125,000.00 $ 5,000.00 $ 185,000.00 $ 60,000.00

Hardware

Zebra 170Xi4 Industrial Printer 1 $ 4,059.99 none $ 4,059.99 none

Z-Select 4000D Labels(6 rolls) 1 $ 116.40 None $ 116.40 $ 116.40

Samsung Galaxy Tab 4 (10.1") 17 $ 319.99 none $ 5,439.83 none

Protection** 17 $ 99.99 $ - $ 1,699.83 $ -

Otterbox Defender Case 17 $ 64.95 none $ 1,104.15 none

Samsung Galaxy Tab 4 w/ data plan 3 $ 359.99 none $ 1,079.97 none Activation Fee 3 $ 35.00 none $ 105.00 none

Protection* 3 none $ 24.54 $ 883.44 $ 883.44

10GB Data Plan* 1 none $ 60.00 $ 720.00 $ 720.00

Verizon Line Access* 3 none $ 30.00 $ 1,080.00 $ 1,080.00

Otterbox Defender Case 3 $ 64.95 none $ 194.85 none

Magnetic Van Decal 4 $ 22.87 none $ 91.48 none

Total Hardware Expenses $ 13,891.50 $ 223.62 $ 16,574.94 $ 2,799.84

Titanium Services Service Fee $ 40,000.00 $ 5,000.00 $ 100,000.00 none

Presentation Expenses $ 252.37 none $ 252.37 none

Total Service Expenses $ 40,252.37 $ 5,000.00 $ 100,252.37 $ -

Total Expenses $ 179,143.87 $ 10,223.62 $ 301,827.31 $ 62,799.84

One-time Fee

Monthly Fee

First Year Price

Continuing Years

*Price is based on a two-year contact agreement.

**One-time price for two-year non-recurring protection plan. Titanium Service Fees: -One-time $40,000 fee includes all the research, meetings, and other proposal and presentation requirements as already completed. -Monthly $5,000 fee includes organization of inventory, bar coding of inventory, data and history conversation, tablet set-up, advertising, and assistance with training as descripted in the implementation process.

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Appendices

A

AUTOZONE APPLICATION

B

OTTERBOX QUOTE

C

VAN DECAL QUOTE

D

PRINTER QUOTE

Page 28: Proposal Binder

New Supplier Opportunity

The AutoZone Tradition

CUSTOMER SERVICE, COMPETITIVE PRICES, and QUALITY PARTS have made AutoZone the leading retailer in the automotive aftermarket. We were founded on these principles, and they are reflected in our AutoZone cheer and pledge, “AutoZoners always put customers first … and, we have the best merchandise at the right price”. Furthermore, AutoZone practices a principle known as WITTDTJR® (wit-ah-jer), What It Takes To Do The Job Right. This means having the right products and knowledge to do the complete job, and presenting them to our customers. In an effort to meet customers’ expectations of quality, AutoZone has implemented a Supplier Certification Program. The program is modeled after QS9000/ISO9000 quality systems requirements but includes many AutoZone-specific requirements.

If you have product(s) that fits within automotive aftermarket categories, or non-traditional products outside of traditional automotive that might be new and exciting for our customers, please follow the proposal instructions on the next page. If you are unable to meet AutoZone’ requirements due to being a small and/or start-up company, don’t be discouraged from sending in your company information; we may be able to introduce your company to current AutoZone suppliers with whom you may be able to partner.

We appreciate your interest, and thank you for allowing us to review your products and company. We will contact you within 60 days of receiving your proposal. Pursuant to AutoZone’s Privacy Policy, AutoZone will not share or sell any responses to this questionnaire to third parties.

Notwithstanding anything herein to the contrary, AutoZone shall be free to consult with and hire other companies to perform services, and create or provide products similar to those provided by Supplier. Further, Supplier understands that AutoZone may already be developing internally or receiving, or in the future may develop internally or receive from other parties, products or service that may be similar or identical to Supplier’s products or services. No discussions or disclosures of Supplier shall impair the rights of AutoZone to make, distribute, procure or provide for itself services or products now, or in the future which may be competitive with any Supplier product or service of any kind or type

AutoZone shall not in any way be obligated to acquire or license any technology, information, products or services from Supplier by virtue of this Agreement

Proposal Instructions

To ensure proper processing of your proposal, please follow the steps below:

1) Download the New Supplier Opportunity document.

2) Complete the Supplier Questionnaire section and PRINT a copy to mail.

3) Gather the applicable information and materials:

-Business Cards

-Product Catalog

-Samples

-Photos or Videos (if product is too large to mail)

4) Send the completed Questionnaire (PRINTED COPY) and the other items, in one package, to the following address:

Supplier Proposal, Dept. 9009

AutoZone, Inc.

123 South Front Street

Memphis, TN 38103

NOTE: Please send your information with a delivery "Return Receipt" through your carrier if you need delivery confirmation. Samples and other materials

become the property of AutoZone and will not be returned.

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