Phone: 850 897-8971
Fax: 850 897-5159 1054 E John Sims Parkway
Niceville, FL 32578
An intro to Bart & Steve An introduction prepared exclusively for you.
A Professional Approach to Mortgage Finance
Phone: 850 897-8971
Fax: 850 897-5159 1054 E John Sims Parkway
Niceville, FL 32578
Thank you for your interest in us as a potential addition to your company. Steve and I have worked together for almost 6 years in mortgage finance. After owning our own company for several years we opened a branch of a small local lender. After a year we have come to a mutual agreement that we need to look for other opportunities. Leaving a mortgage company has the potential to be a difficult situation. We believed and have proven that it needn’t be so. We and Baker Lindsey have decided to begin to dissolve our relationship in a structured, professional fashion to ensure the proper treatment of all Baker Lindsey customers and employees. Ultimately though, Steve and I are looking for a company to join. I think the best way to introduce ourselves to you is to provide for you this introduction package. In this package you will find the following items: 1. A copy of our “Intro Package”. We designed this package (which is unique to our office) for
our customers to introduce them to who we are, what we do, and why we do it. While I have left the Baker Lindsey logos in place, I think the package is a fantastic way for you to get to know us.
2. A resume for Bart Swan and for Steve Schutt. 3. Detail of our anticipated success moving forward. 4. A breakdown of our business over the last 3 years, including the first 4 months of 2010. This
should give you a good idea of the volume we have been producing, and will provide evidence of significant growth even during a market declining in both dollar volume and units closed.
5. A general progression of our time in business together. This is intended to give you an idea of how we have been structured and what we have experienced over the years.
6. Photos of our office. We are very interested in staying in our current location. We have invested almost $20,000 in it’s renovation over the last 4 months and believe it to be the best office location in all of Niceville. There are currently 3 unused offices and 1 conference room.
7. Several pages of customer and Realtor reviews of our service. These are all very recent surveys and I believe are a good representation of the service we provide for our customers.
None of the information or forms contained in this package were developed or produced by Baker Lindsey, Inc. These are the methods and materials Steve and I have developed and use to set ourselves apart in our industry. As a member of a large organization we recognize that compliance may disallow some of the materials contained herein; we do however, hope to be able to continue to use at least some of these methods and materials. I am confident that Steve and I will surpass your expectations and do so in a professional, ethical manner not always found in our industry. I look forward to speaking with you soon. Please call me anytime at (850) 897-8971. Sincerely,
Bart Swan
Baker and Lindsey, Inc. | Niceville Office
Phone: 850 897-8971
Fax: 850 897-5159
www.bakerlindsey.com
1054 E John Sims Parkway
Niceville, FL 32578
Welcome
Thank you for your interest in our company, Baker and Lindsey, Inc. I want to take a few moments to provide further detail on what we do and how we do it. We are an independent mortgage lender. Reasons to work with Baker and Lindsey, Inc. include: 1. We provide mortgage finance from a financial planning perspective. We demonstrate how
incorporating a mortgage as a tool into an overall financial plan can/will help you more effectively build long-term wealth. See the sample “Total Cost Analysis” contained herein.
2. Because we approve your mortgage application and loan our own money to you, we can be more flexible than a bank representative or mortgage broker.
3. Our “Perfect Loan Process” offers a stress-free, informed, early or on-time closing every time. 4. “Rent vs. Own” and “Total Cost” analyses. Know for sure if you’re making the right decision.
See the sample analyses contained herein. 5. Our customized Credit Analyzer evaluates your credit report, giving you the “Credit Recipe” to
achieve a higher credit score based on the time and money you have available. 6. We are constantly monitoring the lending market in order to protect you from discontinuing
programs and increasing interest rates. I am confident that Baker and Lindsey, Inc. will surpass your expectations and do so in a professional, ethical manner not always found in our industry. In fact, I am so confident I have included an important letter regarding our processing guarantee. I have also included a Home Buyer’s Handbook for your reference while on your journey through the home buying and loan financing processes. Please call me at (850) 897-8971 at anytime and I’d be happy to assist you. Sincerely,
Bart Swan Mortgage Banker
Baker and Lindsey, Inc.
Baker and Lindsey, Inc. | Niceville Office
Phone: 850 897-8971
Fax: 850 897-5159
www.bakerlindsey.com
1054 E John Sims Parkway
Niceville, FL 32578
Bart Swan Steve Schutt
Bart Swan is the manager of the Baker and
Lindsey Niceville Office. He brings a wealth of
knowledge on mortgage finance to his client,
including credit scoring, rent vs. own
comparison, and management of equity into an
overall financial plan leading to wealth creation
for you and your family.
Bart began his career in mortgage finance in
Dallas, TX, as a Loan Officer with a large
mortgage bank. His experience and success
eventually led him to open his own company in
his hometown of Niceville. In 2009, his
company, Superior Home Loans, came
together with Baker and Lindsey to offer a level
of service and professionalism rarely found in
the mortgage industry. His aim remains to
create positive experiences for his clients.
Steve Schutt is a mortgage banker for the
Baker and Lindsey Niceville Office. He is
committed to matters of home ownership and
personal finance. His development of the
“Perfect Loan Process” which includes our now
infamous proactive communicative approach
has our clients and referrals partners constantly
raving.
Through fiscal literacy and financial
planning tools not commonly used in the
mortgage industry Steve provides his clients
with the confidence they need in their financing
decisions.
Steve has been active in the Niceville-
Valparaiso Chamber of Commerce for over 5
years and serves on the administrative board for
the Niceville United Methodist Church.
Baker and Lindsey, Inc. | Niceville Office
Phone: 850 897-8971
Fax: 850 897-5159
www.bakerlindsey.com
1054 E John Sims Parkway
Niceville, FL 32578
Philanthropy
In 2006, Bart had the opportunity to go to Kitwe, Zambia and participate in construction projects at a children’s home for orphans and the Nehemiah Boys’ Ranch for homeless street kids. Since that time, our office has given a significant percentage of our gross revenue to Heart of the Bride Ministries that provides homes and ongoing care for hundreds of orphans, including those in Zambia. We are very pleased to be a part of something that is bigger than we are.
Heart of the Bride works in many developing nations, but they are based in our hometown of Niceville, Florida. We are so glad to invest in this important work, and we can fully endorse this local organization to others without reservation. We are specifically encouraging you to consider participating in one of the projects at the Nehemiah Boy’s Ranch. We have personal friends who have moved from Florida to Zambia to serve as directors of the Boys’ Ranch, and we will remain directly connected with this work.
Zambia alone, a country of only 13,000,000 people has approximately 1,000,000 orphans. Bart has had the opportunity to meet some of these children, like Samson, pictured above. Now, we have the continued privilege of helping rescue many others – we would love for you to join with us.
Sincerely,
Bart Swan & Steve Schutt
&
Heart of the Bride was established in 1998 as a non-profit organization dedicated to helping provide for the needs of orphans around the world. Our primary mission is to Share From Our Abundance With Those In Greatest Need. Through steadfast prayer and partnering with Pastors and Christian Leaders in underprivileged countries, HOB has established on-going relationships with local orphan ministries in 6 nations -- Guinea Bissau, Haiti, Kenya, Uganda, Ukraine, and Zambia. Since our public launch of the ministry in the fall of 2004, Heart of the Bride has continued to grow at a rapid but manageable pace. Multiple long-term missionaries have been commissioned, many orphanage facilities have been built, our contribution base has grown from regional to national, and short-term ministry opportunities have continued to multiply. Our home staff is also continuing to grow comprised of fulltime faith supported workers, part time staff, and many professional volunteers.
www.heartofthebride.org
Baker and Lindsey, Inc. | Niceville Office
Phone: 850 897-8971
Fax: 850 897-5159
www.bakerlindsey.com
1054 E John Sims Parkway
Niceville, FL 32578
The Home Owners Financial Education Institute is a not-for-profit corporation with
the mission to “educate our community on matters pertaining to home ownership and
personal finance in an effort to create and enhance financial understanding and
financial independence.”
Bart Swan and Steve Schutt, from the Baker and Lindsey Niceville Office, are
co-founders of the HOFE Institute.
Process Guarantee
I would like to first thank you for inquiring about doing business with Baker and Lindsey, Inc. As we progress forward together, it is important for me to express to you my values and ideals as they relate to business. Very honestly, all of us, including myself, have become very conditioned to settling for less than we deserve as it relates to the service that is provided to us on a daily basis.
Our office has worked very hard for the past several years to orchestrate a system to ensure that you receive the highest level of service you could possibly expect when procuring a mortgage loan.
If at any time during this process, you are uncomfortable or disenchanted with the level of service you are receiving from our office, I request that you voice your concerns and disapproval to anyone on my team. Providing that your request is legitimate, we will immediately credit you with $300 towards closing costs as a sign of our good faith. Our objective is to make you a client for life and to create an “experience” that exceeds your expectations.
We are interested in doing business with you for a long time to come and the only way that we can accomplish this is to make sure that you are happy with the services that we provide.
We look forward to working with you in providing the perfect loan experience.
Sincerely,
Steve Schutt Mortgage Banker
Baker and Lindsey, Inc.
Baker and Lindsey, Inc. | Niceville Office
Phone: 850 897-8971
Fax: 850 897-5159
www.bakerlindsey.com
1054 E John Sims Parkway
Niceville, FL 32578
Testimonials
Word of mouth is integral to our business, so we have a vested interest in producing satisfied clients. Following are recent comments from clients and industry professionals alike that have worked with Bart and Steve in 2009. Read on to see just some of what people have to say about the Baker and Lindsey Niceville Office:
“As a first time homebuyer, Steve Schutt provided me with the necessary tools and insight to make a knowledgeable and well-informed decision. He was easy to work with and very familiar with the process. Thanks, Steve!”
-Kenny Escobar
“Bart and Steve, I cannot thank you enough for all the "attention" you gave to my client. He needed a Lender who was ready, willing and able to take all his information and then just get the job done. You did exactly that! Thank you so much for taking such great care of my customer! I will be recommending you again!”
-Sandy Miller, Carriage Hills Realty
“Steve far exceeded our expectations by his thorough professional approach with our loan. He arranged an expected closing and everything was there to make this process work. Thanks!”
-David Gless
“This was my 4th house purchase in 3 states and 2 countries. This entire team made it he smoothest of all. Other than being helpful in every way, Bart is quite skilled at watching the financial charts to find the best time to lock in a rate. In my opinon, Bart deserves a raise!”
-Dr. Rick DeLorenzo
“Steve is a wonderful resource! I have referred anyone and everyone to him. This was a very wonderful and worry-free experience. Thank you!”
-Leslie Jenkins
1054 John Sims Pkwy. East Niceville, FL 32578
Phone: 850-897-8971 Toll Free: 877-897-7926 Fax: 850-897-5159 [email protected]
Bart Swan
Experience April 2009–April 2010 Baker and Lindsey, Inc Niceville, FL
Branch Manager
� Merged Superior Home Loans with Baker and Lindsey, Inc. Moved office location to central Niceville.
� 2009 loan volume a 40% increase over 2008
� FHA/VA licensed. Originating, Processing, and Closing FHA/VA and conventional loans.
February 2006–Present HOFE Institute Niceville, FL
President and Co-Founder
� Co-founded and direct the “Home Owners Financial Education Institute” a Florida not-for-profit Educational Corporation
� Brought together local professionals from within the financial and legal industries with common purpose: “To see people in our community set and achieve fiscal goals.”
� Our mission statement: “To educate our community on home ownership and personal finance in an effort to create and enhance financial understanding and financial independence.”
January 2005–April 2009 Superior Home Loans, Inc Niceville, FL
President and Founder
� Started a mortgage company in Niceville, FL. Originating all types of residential mortgages.
� 2008 loan volume a 67% increase over 2007
� VA Authorized Agent and Processor
October 2002–January 2005 Superior Lending Mortgage Niceville, FL
Branch Manager and Loan Officer
� Opened new branch of Superior Lending Mortgage
� Managed one assistant/Office Manager and one Loan Officer
� Originating, Processing, and Closing FHA/VA and Conventional loans.
Education July 1995 University Of West Florida Pensacola, FL
B.S. Business Administration with Management Emphasis
Community
� Chamber of Commerce member since 2007. Former Chair of Business Development Committee. Emcee of July – Sept Chamber breakfasts.
� Mid-Bay Rotarian since 2006, Former Honorary Commander 96th
Comptroller Squadron, current Honorary Commander 46th Test Wing
Eglin Air Force Base.
� Founder of Grace Life Fellowship Church in Niceville, FL and current Elder.
� Married 14 years, 4 children, Niceville resident since 1988.
1054 Hwy 20 E Niceville, FL 32578
Phone: 850-897-8971 Toll Free: 877-897-7926 Fax: 850-897-5159 [email protected]
Steve Schutt
Experience June 2009–April 2010 Baker and Lindsey, Inc Niceville, FL
Loan Officer
� Loan Originating as a team
� Managed our team’s client relationships from application to closing and beyond
� Team volume of $21.4 million and 96 units
� VA, RHS, FHA, Conventional (Conforming only)
January 2007–June 2009 Superior Home Loans, LLC Niceville, FL
Vice-President and Co-Owner
� Purchased into ownership of Superior Home Loans, LLC
� Loan Origination as CMPS Certified, Licensed Mortgage Broker
� Development of our “Perfect Loan Process” to include implementation of our proactive communication approach
� VA, RHS, Conventional, Jumbo
Aug 2004 – Jan 2007 Superior Home Loans, Inc Niceville, FL
Loan Originator
� CMPS Certified, Licensed Mortgage Broker
� Loan Originating and processing
� VA, Conventional, Jumbo, Sub Prime
February 2006–Present HOFE Institute Niceville, FL
Co-Founder
� Co-founded the “Home Owners Financial Education Institute”, a Florida not-for-profit Educational Corporation
� Brought together local professionals from within the financial and legal industries with common purpose: “Educate our community on matters pertaining to home ownership and personal finance.”
� Taught classes on home ownership, financing, and credit scoring
May 2001-August 2004
Restaurant Business Owner
� Built local ice cream business from the ground, up to three locations
� Managed employees, inventory, finances, etc as customary with owning/running a restaurant business
Education June 2001 University Of Florida Gainesville, FL B.A. Business Administration with Communications Emphasis
Community � Niceville/Valparaiso Chamber of Commerce member since 2004. Former Executive Board Member, Administrative Board Member, Director of Special Events, Multiple Committees headed and active member
� Honorary Commander 919th Special Operations Wing, Duke Field, Missions Support Group
� Former Administrative Board Member of Niceville First United Methodist Church
� Married 8 years, 3 children, Niceville resident since 1982
Phone: 850 897-8971
Fax: 850 897-5159 1054 E John Sims Parkway
Niceville, FL 32578
Keys to our Success into the future
First 12 months total volume: $39 Million
Products Since 2005 we have been limited by the types of products we are able to deliver. At Superior Home Loans, we did not have FHA or Rural Housing financing; at Baker Lindsey we could not offer condominium or Jumbo financing; in both situations we could only lend in Florida. Even with this limited menu of products we experienced growth in units and volume every year as you’ll see in the charts contained herein. With a full menu of product we anticipate being able to produce more volume. Anticipated 1st year volume increase through Product: $3 million per year. Capacity Since early 2009 we have been severely limited in our ability to be involved in our marketplace. As salespeople we must be out in the marketplace uncovering areas for new growth. With our recent merger we have been forced to spend increasingly more time in the processing of our files. In addition we have experienced concerns about the lack of funding capacity that a small lender is faced with in the current fiscal environment. We look forward to being able to get back out into the community with systematic visits to real estate offices and the offices of other gateway partners; confidently selling our company and it’s ability to fund all the volume we can find. Anticipated 1st year volume increase through Capacity: $6 million per year.
Professionalism We have worked very hard to present a professional image to our referral partners and our clients. While we have been successful (as evidenced by the returned surveys included herein) in this endeavor we have been limited by the perception of our company in the marketplace. This perception has been formed over many years of differing approaches and inconsistent levels of service. We recognize the value of strong brand recognition, a consistent approach and the opportunity to earn internal referrals. We look forward to the opportunities this will provide. Anticipated 1st year volume increase through Professionalism: Difficult to estimate, maybe $3 million per year. Location After nearly 5 years in the same location hidden next to a restaurant in a strip mall with a small sign in a large sign stack along the highway, Steve and I leased a stand alone building in central Niceville. Over the past 6 months we have spent nearly $20,000 on renovations to this building including the addition of a sign with a reader board. You can see pictures further in this package. Over 38,000 cars travel past this sign every day (according the DOT calculations) and many people comment regularly on our messages that are changed every Tuesday. We post everything from our current tagline to Realtor Open House events, to customer quotes regarding our service provided. On the first day of our phone number being posted on the sign someone called in and we were able to provide a $417,000 loan for their home purchase, and build a new Realtor relationship. Our desire is to stay in this location and fill the remaining 3 offices with producing Loan Officers. Anticipated 1st year volume increase through
Location: $10 million per year. Limitations In the past 12 months with Baker Lindsey we were able to close 18 loans for people that didn’t meet the minimum qualifications or had to close to quickly for a large lender. Anticipated 1st year volume
decrease through Limitations: $3.5 million per year.
Bart and Steve Production numbers since Jan 1 2007 through Dec 31 2009
This page covers units only.
UNITS Total Units Purch. Refi. Gov't. Conv.
2007 47 31 16 3 44
2008 58 50 8 23 35
2009 96 71 25 62 34
Purch. Refi. Gov't. Conv.
2007 31 16 2007 3 44
2008 50 8 2008 23 35
2009 71 25 2009 62 34
UNITS CLOSED 2007 - 2009
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UNITS CLOSED 2007 - 2009
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PURCHASE VS REFINANCE
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2007 2008 2009
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Page 1 of 4
Bart and Steve Production numbers since Jan 1 2007 through Dec 31 2009
This page covers total $ volume only.
(numbers are in thousands)
$ VOLUME Total $ Vol. Purch. Refi. Gov't. Conv.
2007 9,038 6,661 2,377 726 8,312
2008 15,229 13,414 1,815 5,872 9,357
2009 21,419 17,475 3,944 14,072 7,347
Purch. Refi. Gov't. Conv.
2007 6,661 2,377 2007 726 8,312
2008 13,414 1,815 2008 5,872 9,357
2009 17,475 3,944 2009 14,072 7,347
Note: 2007 includes 8 stand alone second mortgages for a total of $495,830
$ VOLUME CLOSED 2007 - 2009
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$ VOLUME CLOSED 2007 - 2009
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Page 2 of 4
Progression of Company
2005 Superior Home Loans, Inc owned solely by Bart Swan
First loan closed in February, 2005
Operated as a mortgage broker
Able to close conventional and 2nd mortgages only
2006 Superior Home Loans, Inc owned solely by Bart Swan
Became approved to broker VA loans
2007 Changed to Superior Home Loans, LLC
Added Steve Schutt as half owner of LLC
Bart and Steve worked as a team on every transaction
2008 Began to experience difficulty operating as a broker
Still unable to originate FHA or construction loans
2009 Dissolved Superior Home Loans, LLC
Opened the first fully staffed branch of Baker Lindsey, Inc
Began originating FHA loans closing 5 in 2009
Moved from original location to central Niceville in November
Remodeled new building and built sign with reader board
New location is across the street from Chamber of Commerce & has daily traffic count of over 38,000 cars
New sign is 7'x10' and has an editable reader board
Page 3 of 4
Location Pictures of 1054 John Sims Pkwy Niceville, FL 32578
Picture of morning traffic headed west looking at our sign Picture of the building
Page 4 of 4
