INDONESIA CONTACT CENTER ASSOCIATION (ICCA)

Secretariat : Jl. Asem Baris Raya No. 8B Jakarta Selatan 12830

email : info@icca.co.id phone : +62-21-8379-5599

www.icca.co.id

PROPOSAL SPONSORSHIP

THE BEST CONTACT CENTER INDONESIA

2018

Establishing a standard

assessment of the best

Contact Center operations in

Indonesia.

A forum to Benchmark of

operational management level

of achievement compared to

other companies.

As form of appreciation for the

successful development of

Contact Center in Indonesia.

The winner will be promote to

be representative of

Indonesia at the regional

awards level.

AGENDA

18 Jan 2018 : Launching

31 Mar 2018 : Closing of registration for Individual Category

9 – 16 Apr 2018 : Tryout for Individual Category

3 May 2018 : Technical meeting

9 May 2018 : Individual Written Test (Screening).

31 May 2018 : Closing of registration for Corporate Category

5 & 6 Jun 2018 : Tryout for Teamwork Category

25 – 29 Jun 2018 : Submission of Individual Template

2 – 12 Jul 2018 : Individual Category

24 – 25 Jul 2018 : Teamwork Category

30 Jul - 2 Aug 2018 : Corporate Program

3 Aug 2018 : Conference

3 Aug 2018 : Award Night

Sep – Oct 2018 : Benchmarking for individual winners.

30 – 31 Oct 2018 : APCCAL Expo 2018

Objectives

INDIVIDUAL

INBOUND

Agent Contact Center.

Agent English.

Agent Social Media.

Agent Premium Services.

Back Office.

Agent Disability

SPECIALIST

Quality Assurance.

IT Support.

Desk Control

Trainer.

LEADER

Team Leader Inbound.

Supervisor Contact Center.

Manager Contact Center.

OUTBOUND

Telemarketing.

Telesales.

Team Leader Outbound.

WALK IN

Customer Service.

Team Leader Customer Service.

Manager Customer Service.

BEST OF THE BEST

Agent.

Back Office.

Quality Assurance.

Trainer.

Support.

Team Leader Inbound.

Supervisor.

Manager.

Customer Service.

Team Leader CS.

Outbound.

Team Leader Outbound.

CORPORATE

PROGRAM

The Best Contact Center Operations.

The Best Business Contribution.

The Best Social Media.

The Best Technology Innovation.

The Best Employee Engagement.

The Best People Development

TEAM WORK

The Best Quality Team.

The Best Business Process Team.

The Best Reporting Team.

The Best Scheduling Team.

The Best Smart Team.

The Best Telesales Team.

The Best Accurate Team.

The Best Reliable Team.

TALENT

The Best Video.

The Best Writing.

Participants Categories

AA INTERNATIONAL

ACE INSURANCE

ACER INDONESIA

ADHYA TIRTA BATAM (ATB)

ADI SARANA ARMADA

ADMINISTRASI MEDIKA (ADMEDIKA)

AIA FINANCIAL

AIG INSURANCE INDONESIA

AIG LIFE / AIU

ANGKASA PURA II

ANUGERAH PHARMINDO LESTARI (APL)

ASSA RENT CAR

ASTRA CREDIT COMPANIES

ASTRA HONDA MOTOR (AHM)

ASTRA INTERNATIONAL - ASTRAWORLD

ASTRA INTERNATIONAL - TOYOTA

SALES OPERATION

ASTRA LIFE

ASTRA OTOPARTS - SHOP N DRIVE

ASURANSI CENTRAL ASIA

ASURANSI JIWA MANULIFE INDONESIA

AXA FINANCIAL INDONESIA

AXA MANDIRI FINANCIAL SERVICES

AXA SERVICES INDONESIA

BAKRIE TELECOM

BANK BRI SYARIAH

BANK BUKOPIN

BANK CENTRAL ASIA

BANK CIMB NIAGA

BANK DBS

BANK DKI

BANK INDONESIA

BANK INTERNASIONAL INDONESIA

BANK MANDIRI

BANK NEGARA INDONESIA 1946

BANK PANIN

BANK PERMATA

BANK RAKYAT INDONESIA

BANK TABUNGAN NEGARA

BANK UOB INDONESIA

BCA FINANCE

BIROTIKA SEMESTA / DHL EXPRESS

BNI LIFE INSURANCE

BPR KARYAJATNIKA SADAYA

BRI SYARIAH

BUSSAN AUTO FINANCE

CHARTIS INSURANCE INDONESIA

CHUBB GENERAL INSURANCE

INDONESIA

COCA COLA AMATIL INDONESIA

DHL EXPRESS

DITJEN BEA DAN CUKAI

DOMPET DHUAFA

FASTFOOD INDONESIA

FEDERAL INTERNATIONAL FINANCE

(FIF)

FIRST MEDIA

GARUDA INDONESIA

HOLCIM INDONESIA

HUTCHISON CP TELECOMMUNICATION

ICON+

INDOSAT / INDOSAT OOREDOO

INDOSAT MEGA MEDIA (IM2)

INFOMEDIA NUSANTARA

JARING SYNERGI MANDIRI (JSM)

KALBE NUTRITIONALS

KERETA API INDONESIA (KAI)

KLIP - DIREKTORAT JENDERAL PAJAK

LG ELECTONICS

METRANET

MOBILE-8 TELECOM

NEXMEDIA

PAM LYONNAISE JAYA

PERSADA

PERTAMINA

PERUSAHAAN GAS NEGARA (PGN)

PERUSAHAAN LISTRIK NEGARA (PLN)

PFIZER INDONESIA

PRUDENTIAL LIFE ASSURANCE

PUSINTEK - KEMENTERIAN KEUANGAN

PZIFER INDONESIA

SAMPOERNA TELEKOMUNIKASI

INDONESIA

SAMSUNG ELECTRONICS INDONESIA

SARIHUSADA GENERASI MAHARDHIKA

SINAR MAS LAND

SWAKARYA INSAN MANDIRI

TELEKOMUNIKASI INDONESIA

TELEKOMUNIKASI SELULAR

TIKI JNE

TNT SKYPAK EXPRESS INDONESIA

TOP FOOD INDONESIA

UNILEVER INDONESIA

UNITED TRACTORS

UOB INDONESIA

VADS INDONESIA

XL AXIATA

ZURICH INSURANCE INDONESIA

Participants From 2007 To 2017

Four Times6

Three Times26

Twice142

Once559

733

128

92

68

65

49

32

24

17

17

14

14

13

13

13

11

10

9

9

9

8

7

7

6

98

PT. BANK CENTRAL ASIA, TBK

PT. TELEKOMUNIKASI INDONESIA, TBK

PT. INDOSAT, TBK / INDOSAT OOREDOO

PT. BANK MANDIRI (PERSERO), TBK

KLIP - DIREKTORAT JENDERAL PAJAK

PT. KERETA API INDONESIA (PERSERO)

PT. ASTRA HONDA MOTOR

PT. BAKRIE TELECOM, TBK

PT. TELEKOMUNIKASI SELULAR

BANK INDONESIA

PT. PLN (PERSERO)

PT. ANGKASA PURA II

PT. BANK RAKYAT INDONESIA (PERSERO), TBK

PT. BNI LIFE INSURANCE

PT. BIROTIKA SEMESTA / DHL EXPRESS

COCA COLA AMATIL INDONESIA

PT. BANK CIMB NIAGA, TBK

PT. INDOSAT MEGA MEDIA (IM2)

PT. PERTAMINA (PERSERO)

PT. BANK INTERNASIONAL INDONESIA, TBK

PT. GARUDA INDONESIA (PERSERO), TBK

PT. PERUSAHAAN GAS NEGARA (PERSERO), TBK

PT. INFOMEDIA NUSANTARA

LAINNYASource : Indonesia Contact Center Association

WINNERS

Number of Individual Winners

The Best Contact Center Indonesia

2007-2017

CATEGORIES 2015 2016 2017

OPERATIONS 21 19 22

BUSS CONTRIBUTION 11 14 21

SOSIAL MEDIA 6 11 11

TECH INNOVATION 13 14 14

EEMPLOYEE ENGAGEMENT 12 12 11

PEOPLE DEV / WFM - 8 11

ACCURACY TEAM 13 15

BUSPRO TEAM 9

QUALITY TEAM 12 17

RELIABILE TEAM / TEAMWORK 13 15

REPORT TEAM 10 12

SCHEDULE TEAM 8 9

SMART TEAM 13 18 19

TELE-SALES TEAM 9

MULTIMEDIA / FOTO 17 16

VIDEO 7

WRITING 17 17 14

DANCING 7 5 7

SINGING 11 7 8

TOTAL 137 172 247

PROGRAM90

TEAMWORK105

TALENT52

16

26

3540

50

2013 2014 2015 2016 2017

Number of Companies of Corporate Categories

The Best Contact Center Indonesia 2013-2017

Participants of Corporate Categories

The Best Contact Center Indonesia 2017

Source : Indonesia Contact Center Association

CATEGORIES REGULAR BTB TOTAL

AGENT DISABILITY 8 8

AGENT ENGLISH 21 4 25

AGENT PREMIUM 15 2 17

AGENT REGULAR 70 6 76

AGENT SOCIAL MEDIA 31 4 35

BACK OFFICE 46 11 57

CUSTOMER SERVICE 38 6 44

TEAM LEADER CUSTOMER SERVICE 17 13 30

MANAGER CS + BTB 8 8

MANAGER CONTACT CENTER 17 8 25

SUPERVISOR 22 8 30

TEAM LEADER INBOUND 39 6 45

TEAM LEADER OUTBOUND 17 8 25

TELEMARKETING 17 5 22

TELESALES 14 4 18

DESK CONTROL 11 3 14

IT SUPPORT 16 4 20

QUALITY ASSURANCE 25 10 35

TRAINER 12 6 18

TOTAL 552

WITTEN TEST

PRESENTATION

WINNERS

142

478

552

Participants of Individual Categories

The Best Contact Center Indonesia 2017

25,7%

86,6%

Source : Indonesia Contact Center Association

CATEGORIES 2015 2016 2017

AGENT DISABILITY - - 8

AGENT ENGLISH 23 32 25

AGENT PREMIUM 20 29 17

AGENT REGULER 95 101 76

AGENT SOCIAL MEDIA 21 30 35

BACK OFFICE 47 45 57

CUSTOMER SERVICE 30 27 44

DESK CONTROL / WFM 21 16 14

IT SUPPORT 14 17 20

MANAGER CONTACT CENTER 27 20 25

MANAGER CUSTOMER SERVICE 9 11 8

QUALITY ASSURANCE 40 31 35

SUPERVISOR 40 33 30

TEAM LEADER CS 17 16 30

TEAM LEADER INBOUND 61 51 45

TEAM LEADER OUTBOUND 22 24 25

TELEMARKETING 16 29 22

TELESALES 17 18 18

TRAINER 28 21 18

TOTAL 548 551 552

58 76

169 192250

287 289

403

548 551 552

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

19,6%15,4%

2016 2017

Best of The BestBest of The Best

Source : Indonesia Contact Center Association

Participants of Individual Categories

The Best Contact Center Indonesia 2007-2017

NOTE

All benefits can be

exchanged with other

forms of compensation,

with the condition and

charge accordingly.

Presentation or Speech

slot for Platinum Sponsor,

subject to available time

slot on conference.

Exhibition booth include

with LCD TV, Display

table and chair.

All prices are in IDR and

exclude VAT 10%.

Sponsorship Benefits

No. Benefit Platinum Gold Silver Bronze

1 Article or Ads at inside page 2 2 2 2

2 Ads at back cover 1 - - -

3 Link at website & social media

4 Logo on backdrop

5 Insertion in Goodie Bag

6 Free Pass Conference 10 10 5 5

7 Exhibition Booth of Conference

8 Free Pass Award Night 10 10 5 5

9 Presentation / Speech - - -

10 Present Award - -

11 Corporate Evaluator - - -

12 Site Visit - - -

13 Post Event Sharing Session -

150.000.000 85.000.000 50.000.000 25.000.000

INDONESIA CONTACT CENTER ASSOCIATION (ICCA)

Secretariat : Jl. Asem Baris Raya No. 8B Jakarta Selatan 12830

email : info@icca.co.id phone : +62-21-8379-5599

www.icca.co.id