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Providing information for better business management
Since 1979
Providing information for better business management
Since 1979
Hardware / Software RequirementsHardware / Software RequirementsHardware / Software RequirementsHardware / Software Requirements
Monthly Call VolumeMinimum Microcall
Requirements<100,000 calls per
month100,000 - 300,000 calls per month
300,000 - 3 million calls per month
> 3 million calls per month
Processor 2 GHz 2 GHz 2 GHz Dual 2 GHz
RAM 512 MB 1 GB 1 -2 GB 2 GB
Database Server MSDE * MSDE * SQL Server 7.0 or 200X SQL Server 7.0 or 200X
Disk Space 20 GB 40 GB 100 GB 200 GB (RAID 5 array)
Operating System Windows 2000 (any version), Windows XP Professional, Windows 2003 Server
Internet Software Microsoft Internet Information Services (IIS), Internet Explorer 5.5 or higher #
Microcall – PBX IntegrationMicrocall – PBX IntegrationMicrocall – PBX IntegrationMicrocall – PBX Integration
Microcall Microcall
Lantronix MSS100`
Serial / IP / OAI Connectivity
Collection methods include:•SMDR via serial
•SMDR via IP
•SMDR via file (IT7000, Mitel 3300)
•OAI (3rd party call control required for ACD-type reports )
Collection methods include:•SMDR via serial
•SMDR via IP
•SMDR via file (IT7000, Mitel 3300)
•OAI (3rd party call control required for ACD-type reports )
Multi-User AccessMulti-User Access
MicrocallMicrocall
AdministratorAdministrator
• Receives Weekly Microcall Departmental Reports via email• Browser Access to Microcall for Queries
Sales Mgr.Sales Mgr.
ServerServer
Automatic Archive
Console OperatorConsole Operator
Employee LookupsWorkstation
Workstation
Workstation
Workstation
• Schedules Reports for Auto Delivery• Receives email of Unused Extensions & Trunks• Receives Toll Fraud Alarms
Microcall Reports for Managing Brokers
Microcall Reports for Managing Brokers
FeaturesFeatures
AutoPilot – AutoPilot – Microcall’s Complete AutomationMicrocall’s Complete Automation
Instant Call Data collection Instant Call Data collection
Instant Reporting Instant Reporting
Automatic Costing of CallsAutomatic Costing of Calls Automatic Report Distribution Automatic Report Distribution (email / network – local printer / intranet, file)(email / network – local printer / intranet, file)
Automatic Archive of Old Data for Historical ReportingAutomatic Archive of Old Data for Historical Reporting
Instant Toll Fraud NotificationInstant Toll Fraud Notification
Automatic LDAP / Active Directory IntegrationAutomatic LDAP / Active Directory Integration
Automatic General Ledger FeedsAutomatic General Ledger Feeds
Automatic Deletion of Old Call Data Automatic Deletion of Old Call Data
Microcall Desktop
Microcall Company Directory
Microcall ReportsMicrocall Reports
Search for Dialed NumberSearch for Dialed Number
Search for Extension / EmployeeSearch for Extension / Employee
Employee Summary (ranked by duration)Employee Summary (ranked by duration)
Advertising EffectivenessAdvertising Effectiveness
Microcall Reports for Managing Brokers
Microcall Reports for Managing Brokers
Customer Summary ReportCustomer Summary Report
Call FrequencyCall Frequency
Trunk SummaryTrunk Summary
Internal Call Activity (Station-Station)Internal Call Activity (Station-Station)
* OAI with 3rd party call control required for this report* OAI with 3rd party call control required for this report
Track Calls from Answer to Completion
* OAI with 3rd party call control required for this report* OAI with 3rd party call control required for this report
* OAI with 3rd party call control required for this report* OAI with 3rd party call control required for this report
Transferred CallsTransferred Calls
Custom Report OptionsCustom Report Options
Custom Report Options - Distribution via EmailCustom Report Options - Distribution via Email
Toll Fraud Detection / Call AlertsToll Fraud Detection / Call Alerts
Create Create UnlimitedUnlimited Alarms Alarms
Instant NotificationInstant Notification
Notify via email, Internet, Beeper Notify via email, Internet, Beeper (pager), Screen, Printer, etc.(pager), Screen, Printer, etc.
Toll Fraud Detection / Call AlertsToll Fraud Detection / Call Alerts
Instant “Emergency 911” Notification via EmailInstant “Emergency 911” Notification via Email
All Features IncludedAll Features Included• Unlimited LAN / WAN Users
• Remote Network Administration
• Unlimited Custom Reports
• Online Telephone Directory
• Unlimited Toll Fraud Alarms
• Automatic Scheduling & Reporting
• Automatic Backup / Archive
• HTML Reports - Web Browser Viewing
• Email, Internet, Intranet Report Distribution
• ANI Compatibility (Caller ID)
• AT&T, MCI, SPRINT, User Defined Rates
• Tenant Billing with Customized Surcharges
• Runs in Windows XP, 2000, Server 2003
• Unlimited LAN / WAN Users
• Remote Network Administration
• Unlimited Custom Reports
• Online Telephone Directory
• Unlimited Toll Fraud Alarms
• Automatic Scheduling & Reporting
• Automatic Backup / Archive
• HTML Reports - Web Browser Viewing
• Email, Internet, Intranet Report Distribution
• ANI Compatibility (Caller ID)
• AT&T, MCI, SPRINT, User Defined Rates
• Tenant Billing with Customized Surcharges
• Runs in Windows XP, 2000, Server 2003
• Extensive Costing Features
• Import / Export Capabilities
• Traffic / Trunk Analysis
• Track VoIP (Voice Over IP)
• Batch Report Printing
• Daily, Weekly, Monthly Reports
• Password Protected Levels
• Single Point Entry for Adds/Moves/Changes
• Equipment Inventory / Bill back
• Tracks Account Codes / Authorization Codes
• Surcharges applied to Div / Dept / Extension
• Interfaces with any PBX, Key System, Centrex, PBX/VoIP Gtwy
• Extensive Costing Features
• Import / Export Capabilities
• Traffic / Trunk Analysis
• Track VoIP (Voice Over IP)
• Batch Report Printing
• Daily, Weekly, Monthly Reports
• Password Protected Levels
• Single Point Entry for Adds/Moves/Changes
• Equipment Inventory / Bill back
• Tracks Account Codes / Authorization Codes
• Surcharges applied to Div / Dept / Extension
• Interfaces with any PBX, Key System, Centrex, PBX/VoIP Gtwy
Micro-Tel is committed to providing Micro-Tel is committed to providing the highest level of technical support the highest level of technical support in the industry.in the industry.
To better serve you, Micro-Tel’s To better serve you, Micro-Tel’s Technical Support Department Technical Support Department documents the details from every documents the details from every support call received.support call received.
Technical SupportTechnical SupportTechnical SupportTechnical Support