Monthly promotionsAugust 2020 Puget Sound Energy bill inserts andinformationIncluded in your electronic or mailed statement is information on ways to save energyand manage costs, as well as safety tips.
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August 2020 EnergyWise
The latest news on what’s powering our neighborhoods
Call 811 before digging in your yard
PSE’s gas and electric lines are broken more than 1,000 times a year, and much of the time it’s because people don’t call 811. Be sure to call 811 two business days (not counting the day you call) before you do any digging. Outline your dig area in white paint and wait to dig until each utility has marked the ground. They’ll mark their lines for free. Once the underground lines have been marked, be sure to only use hand tools when digging within 2 feet of the marked lines. Digging without knowing what’s below puts you at risk for injury and a big bill for repairs or fines for violating the law.
DigSafeWA.com
3671 08/20
Copies of information on rules, rates, power supply fuel mix, regulations, customer rights and responsibilities, as well as an annual report, are available by calling 1-888-225-5773 and at pse.com.
TOGETHER, we’re creating a better energy future
Our customers want clean energy and we’re committed to working together to make this a reality. Our mission today is deep decarbonization and greenhouse gas emissions reduction. We were an early leader in addressing climate change, investing billions in renewable resources and energy efficiency for homes and businesses. Now, we are transforming our business to meet the current and future needs of our customers and to deliver on the objectives of Washington’s Clean Energy Transformation Act.
Our commitment to clean energy includes leading as the largest utility producer of renewable energy in the Pacific Northwest, creating ground-breaking renewable energy programs like Green Direct, and operating two hydroelectric power projects that provide clean energy to thousands of local homes and businesses. Working in partnership today, we can create a better energy future.
See more about our commitment to clean energy at pse.com/TOGETHER.
Customer service guaranteed
We stand behind our service to you. We constantly track our performance and use your feedback to make improvements. We’ll credit your bill if we fail to meet our service guarantees.
• Appointment service guarantee• 24-consecutive-hour non-major storm power outage
restoration guarantee• 120-consecutive-hour power outage restoration guarantee
Conditions apply. More at pse.com/guarantees.
Energy efficiency 2018-2019 report card
Your efforts in conserving natural gas resources in 2018 and 2019 surpassed the conservation target, and demonstrated once again that our customers are leaders in energy efficiency.
Each year, we measure our effectiveness in encouraging customers to take steps to reduce their energy usage.
Key measurement Biennial target 2018–19 performance* Achieved
Natural gas savings 6.5 million therms 6.99 million therms of first-year savings, as reported at the customer meter—enough natural gas to serve nearly 9,500 homes in one year.
* Failure to meet the target in either year can result in penalties of up to $750,000.
Your ongoing energy-saving steps help lessen our need for additional investments in natural gas resources. Thank you.
Start saving todayWith energy efficiency rebates and offers. Visit pse.com/rebates.
1101 08/20
Customer service — guaranteed.We commit to keeping scheduled appointments and to restoring power outages as soon as we can. For more information, visit pse.com/guarantees.
Save a stamp. Go paperless.Visit pse.com/gopaperless for more information.
BELLEVUE, WA 98009-9269
1045 08/20
Go paperless
Sign up to manage your account and pay online at pse.com/gopaperless.
August 2020 bill print messages Summary page
Beware of scams targeting utility customersPlease be on alert for imposters calling with the threat of disconnecting your PSE service and demanding you purchase a prepaid money order or debit card. Hang up immediately. pse.com/scamalert
Transmission peak message for July 2020
This past month’s transmission system peak occurred on July 27 at hour ending 1800.
Your energy bill is now available
Hi CUSTOMER,
Your monthly energy bill is now available to view.
Account No: 000000000000Your bill is due: MONTH 00, 2020Amount due: $00.00
To view and pay your bill, simply sign into your PSE account. If you are enrolled in autopay, noadditional action is required.
View & pay
Thanks for being our customer! For customer service, please visit our website, download themobile app, or email us at [email protected]. Thank you, Puget Sound Energy
GREEN ENERGY OPTIONS | ENERGY EFFICIENCY REBATES
pse.com
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Puget Sound Energy P.O. Box 97034 Bellevue, WA 98009-9734
