DESIS-UK Public Service Collab November 13, 2013

Central  Saint  Mar,ns  College  London

Public &

Collaborative

Eduardo Staszowski, PhD Director PDL@TNS

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Public & Collaborative a program of activities created to investigate

the assertion that design can serve as a catalyst for social innovation in public services

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Premises •  assumption that citizens, especially as they

become ever more connected, can collaborate with each other and with government and to improve their lives.

•  new forms of collaboration where people,

experts, and governments can work together to provide better public services (co-governance, co-design, and co-production).

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Peer-to-peer Services

Immigration

Social Cohesion

Heathcare

Youth and Recreation Services

Innovation Units

Sustainable Campus

Carbon Reduction

Neighborhood Revitalization

Affordable Housing

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Challenges •  not only a crisis of service delivery, but also a

crisis of governability and political representation

•  traditional silos separate government apparatus from community action

•  disconnect and distrust of people in the public institutions, politicians, planners

06 Staszowski, E., Brown, S. and Winter, B. (2013) Reflections on Designing for Social Innovation in the Public Sector

07 Staszowski, E., Brown, S. and Winter, B. (2013) Reflections on Designing for Social Innovation in the Public Sector

“Sorry for the inconvenience, we’re changing the country”

Opportunities for Design a.  to enhance existing service structures

b.  to contribute to the creation of the conditions/spaces where problems can be discussed, debated and eventually resolved

c.  to imagine new forms of political participation and political possibilities

08 Staszowski, E., Brown, S. and Winter, B. (2013) Reflections on Designing for Social Innovation in the Public Sector

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Project 1

Designing Services for Housing

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Strategy •  improving NYC HPD’s services and interfaces

with current and potential residents of subsidized housing for low- and moderate-income New Yorkers

•  affordable housing developments can provide space for new residents and neighbors to engage in new activities and collaborations

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Outcomes •  How-to-guide: kit of service ideas for increasing tenants and

landlords' understanding of the city’s housing maintenance code and protection of tenants’ rights; simplifying application processes for affordable units; improving information channels and physical spaces; and creating networks among neighbors for mutual support.

•  Four pilots in course to enhance the affordable housing application process: new informational materials, hyper-local marketing strategy, housing ambassadors and NYC Housing Connect street team.

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Download (Nov. 21) www.nyc.pubcollab.org

Project 2

Civic Service A platform to encourage interagency collaboration in local government and inspire civil servants to become social intrapreneurs within their agencies

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Strategy •  Exposure to Strategic Design •  Training in Critical and Creative Skills

•  Networks for Collaboration

•  Incubation of Ideas

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Forum •  Monthly lecture series just for civil servants. •  Safe space for inspiration, exploration and dialogue.

Workshop •  Space for civil servants to acquire critical and creative

problem-solving skills through project-based workshops. •  Work with municipal agencies as the workshop’s partners to

tackle real, local problems.

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Project 3

Public Innovation Places

Exploratory and experimental sites for working towards innovative solutions to public/social problems. They could be dedicated to the creation of networks and partnerships; launching projects, events, and platforms.

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Middle-Up-Down BO

TTO

M-U

P M

IDD

LE-U

P-D

OWN

TO

P-D

OWN

Design

Government •  Policy makers •  Public services providers

“Public Innovation Places” •  Cultural brokers •  Knowledge diffusers •  Interpreter of demands

Creative Citizens •  Hidden social innovators •  Grassroots activists •  Tacit knowledge

Adapted from Staszowski, E. (2011) From cultural heritage to social innovation. A design-driven, community-based model for sustainable cities

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28 “Co-op of Public Goods”

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Talking Transition

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Project 4

Innovating in Public Education

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How students, teachers, families, and administrators can co-create more collaborative, responsive, and engaging educational experiences?

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Download www.desis-clusters.org

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Journal Spring/Fall 14

Thank you staszowe@newschool.edu newschool.edu/desis @desisparsons