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Public Service Re-Form: Towards a New Balance
A Presentation by: The Honorable Jocelyne Bourgon P.C, O.C
Copenhagen, September 2013
© JBourgon 2013© JBourgon 2013 (2)
A NEW Synthesis of Public Administration
Serving in the 21st Century
Re-Thinking
Re-Positioning
Re-Framing
Re-Forming
… Public Re-forms for a Public Purpose
© JBourgon 2013© JBourgon 2013
The New Synthesis Framework (NS)
Societal
System-wide
Agency
Citizen/Family
Community
Society
AND
Guar
dian
/Ste
ward
Tax
/Spe
nd
L
egis
late
Partner
Enable
Empower
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCESOCIETALRESULTS
STATE AUTHORITY(GOVERNMENT)
CIVIC RESULTS
COLLECTIVE POWER(GOVERNANCE)
(3)
© JBourgon 2013© JBourgon 2013
Positioning: The Power of a Broader Mental Map
AND
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCESOCIETALRESULTS
STATE AUTHORITY(GOVERNMENT)
CIVIC RESULTS
COLLECTIVE POWER(GOVERNANCE)
Leveraging: The Power of OthersEngaging: The Power of People as Value Creators
(4)
© JBourgon 2013© JBourgon 2013
Creating A New Synthesis
Positioning: The Power of a Broader Mental Map
Leveraging: The Collective Power
Engaging: The Power of Users As Value Creators
Synthesising: The Power of a Compelling Narrative
(5)
© JBourgon 2013© JBourgon 2013
The NS Journey Continues …
• Master Class for Master Practitioners• Manager Workshop• Executive Workshop• Self Help Handbook for Practitioners
Sharing the Knowledge
Acquiring New Knowledge
• Center of Government• Working Across Boundaries• Self-Organisation• Innovation & Co-Production
(6)
… And the Journey Continues
© JBourgon 2013
© JBourgon 2013© JBourgon 2013
AND
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCESOCIETALRESULTS
STATE AUTHORITY(GOVERNMENT)
CIVIC RESULTS
COLLECTIVE POWER(GOVERNANCE)
Positioning: The Power of a Broader Mental Map
(9)
© JBourgon 2013© JBourgon 2013
AND
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCESOCIETALRESULTS
STATE AUTHORITY(GOVERNMENT)
CIVIC RESULTS
COLLECTIVE POWER(GOVERNANCE)
(10)
Leveraging: The Power of Others
© JBourgon 2013© JBourgon 2013
AND
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCESOCIETALRESULTS
STATE AUTHORITY(GOVERNMENT)
CIVIC RESULTS
COLLECTIVE POWER(GOVERNANCE)
Engaging: The Power of People as Value Creators
(11)
© JBourgon 2013© JBourgon 2013 (2)
A NEW Synthesis of Public Administration
Serving in the 21st Century
Re-Thinking
Re-Positioning
Re-Framing
Re-Forming
… Public Re-forms by Design Adaptive Government and Resilient Society