The Changing role of OperationsMichael StahnkeDirector of Engineering @stahnma

The Changing role of OperationsMichael StahnkeDirector of Engineering @stahnma

The Changing role of OperationsMichael StahnkeDirector of Engineering @stahnma

@stahnma

What is a system?

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What is a system?

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What is a system?

@stahnma

1. a set of connected things or parts forming a complex whole, in particular.

2. a set of principles or procedures according to which something is done; an organized scheme or method.

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What is administration?

@stahnma

1. the process or activity of running a business or organization

2. the action of dispensing, giving, or applying something.

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What is operations?

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an active process; a discharge of a function.

@stahnma

Running complex connected things in an active process.

Michael StahnkePuppet, Inc

Director of Engineering

@stahnma@stahnma

@stahnma

The stories

@stahnma

@stahnma

DevOps Engineer, SRE, Systems Engineer, Cloud Engineer

@stahnma

@stahnma

@stahnma

phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory

services, data center layout, bill back, filesystem management,

backups, disaster recovery, moving furniture, user

management, web servers, disk usage, system upgrades

@stahnma

Where we came from

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Figure out everything

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Last line of IT

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Last line of IT

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Job ill-defined

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Job ill-defined

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Cost Center

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Best case: unnoticed

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“It is impossible to exceed expectations.”

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The stories

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The stories

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@stahnma

Correct at the time.

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Slow(ish)

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I knew who built it

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Storage Failure

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Reuse before buy before build

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Making change hurts

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Change moratoriums

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Major trends

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@stahnma

@stahnma

Put this stuff into production for me

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Put this stuff into production for me…again

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Put this stuff into production for me…again

@stahnma

@stahnma

Put this stuff into production for me…

@stahnma

Back to our burden of proof

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@stahnma

What is the evolution?

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Developer practices

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Software defined everything

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Glue code is essential

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@stahnma

(self) Service Oriented

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@stahnma

Superset

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Breadth-First in most cases

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@stahnma

@stahnma

pipelines, continuous integration, version control practices, deployment strategies,

monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security

pipelines, continuous integration, version control practices, deployment strategies,

monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security

phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back,

filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system

upgrades

pipelines, continuous integration, version control practices, deployment strategies,

monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, security

phones, network, dns, smtp, dhcp, storage, virtualization, clustering, printers, directory services, data center layout, bill back,

filesystem management, backups, disaster recovery, moving furniture, user management, web servers, disk usage, system

upgrades

and others…

and others…

pipelines, continuous integration, version control practices, deployment strategies,

monitoring, statistics, metrics, automation tools, automated testing, continuous delivery, securityphones, network, dns, smtp, dhcp, storage, virtualization,

clustering, printers, directory services, data center layout, bill back, filesystem management, backups, disaster recovery, moving

furniture, user management, web servers, disk usage, system upgrades

and others…

and others…

@stahnma

@stahnma

Primordial operations

Dev Ops

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Building Servers.

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Know you’re correct.

@stahnma

Storage Failures

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Owning it

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Adapting it

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Experiments

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Hack Days, Hack Time

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Failure are valid data

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Change lockdown?

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Build confidence

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@stahnma

Shift —> Left

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Bring the pain…forward

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@stahnma

A DevOps team

Dev OpsDevOps

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A Cross-functional team

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Build upon this by hiring

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Experience with SDLC

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Drive to learn

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Adaptive

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Adaptive

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Fallacies of distributed systems

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@stahnma

CONSTANTS

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CONSTANTS

• There is no bubble

• The building blocks (primitives) evolve, but always exist

• There is always tech to manage

• Automation is how we scale

• Capabilities more important than technologies

@stahnma

@stahnma

We used to do everything* * For most values of everything

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Everything is larger now

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Software becoming part of the business changed our world

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Gone are the days of heroes

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Today we plan for the future

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Mistakes will be made

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There is always new tech

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There is always something new to manage

@stahnma

Operations has expanded.

@stahnma

@stahnma

Operations runs software.

@stahnma

Software runs the business.

@stahnma

Operations runs the business.

@stahnma

cheers.

@stahnma