Electrical Products Sales Corp. 1333 SW 30th Avenue Deerfield Beach, Florida 33442 Toll Free: 1-800-342-1422 Outside the U.S. 1-954-428-1788 Fax: 1-954-429-1511ISO 9001 / AS9120 Quality Management System (QMS) Manual Uncontrolled Manual # 1 ELECTRICAL PRODUCTS SALES CORP. Proprietary Information The information contained in this document is ELECTRICAL PRODUCTS SALES CORP. proprietary information and is disclosed in confidence. It is the property of ELECTRICAL PRODUCTS SALES CORP. and shall not be used, disclosed to others or reproduced without express written consent of ELECTRICAL PRODUCTS SALES CORP. If consent is given for reproduction in whole or in part, this notice shall appearin any such reproduction in whole or in part.
Toll Free: 1-800-342-1422 Outside the U.S. 1-954-428-1788
Fax: 1-954-429-1511
ISO 9001 / AS9120
Quality Management System (QMS)Manual
Uncontrolled Manual # 1
ELECTRICAL PRODUCTS SALES CORP. Proprietary InformationThe information contained in this document is ELECTRICAL PRODUCTS SALES CORP. proprietaryinformation and is disclosed in confidence. It is the property of ELECTRICAL PRODUCTS SALES CORP.and shall not be used, disclosed to others or reproduced without express written consent of ELECTRICALPRODUCTS SALES CORP. If consent is given for reproduction in whole or in part, this notice shall appear in any such reproduction in whole or in part.
ELECTRICAL PRODUCTS SALES CORP. developed and implemented a Quality ManagementSystem in order to document ELECTRICAL PRODUCTS SALES CORP. best businesspractices, better satisfy the requirements and expectations of its customers and improve theoverall management of ELECTRICAL PRODUCTS SALES CORP.
The Quality Management System of ELECTRICAL PRODUCTS SALES CORP. meets therequirements of the international standards ISO 9001 and AS9120. This system addresses thesales and distribution of ELECTRICAL PRODUCTS SALES CORP. products.
The manual is divided into eight sections that correlate to the Quality Management Systemsections of ISO 9001 / AS9120. Each section begins with a policy statement expressingELECTRICAL PRODUCTS SALES CORP’S obligation to implement the basic requirements of the referenced Quality Management System section. Each policy statement is followed byspecific information pertaining to the procedures that describe the methods used to implementthe necessary requirements.
This manual describes the Quality Management System, delineates authorities, inter relationships and responsibilities of the personnel responsible for performing within the system.The manual also provides procedures or references for all activities comprising the QualityManagement System to ensure compliance to the necessary requirements of the standard.
This manual is used internally to guide ELECTRICAL PRODUCTS SALES CORP.’ employeesthrough the various requirements of the ISO standard that must be met and maintained in order to ensure customer satisfaction, continuous improvement and provide the necessaryinstructions that create an empowered work force.
This manual is used externally to introduce our Quality Management System to our customersand other external organizations or individuals. The manual is used to familiarize them with thecontrols that have been implemented and to assure them that the integrity of the QualityManagement System is maintained and focused on customer satisfaction and continuousimprovement.
The quality manual outlines the policies, procedures and requirements of theQuality Management System. The system is structured to comply with theconditions set forth in the International Standards ISO 9001:2000 and SAEAS9120.
This Manual is the central source of general management operating policies andthe assignment of authority and responsibilities for the implementation of thosepolices.
Electrical Products Sales Corp. is a family run company that has been inbusiness since 1947 and occupies a 28,000 square foot facility to serve all your electrical needs.We specialize in Wire Terminals, Splices, Ferrules, Lugs, Jumpers, Disconnects,End Caps, Cable Ties, Solder Sleeves, Heat Shrinkable Tubing, Fuses,Fuseholders and Fuse Clips.
ELECTRICAL PRODUCTS SALES CORP. is an authorized distributor for Burndy, Thomas & Betts, 3M, Catamount, Panduit, Cooper Bussmann,Sumitomo Electric, Molex-ETC, Hollingsworth, Tyton-Hellerman and also sellsproducts manufactured by Littelfuse, Tyco Electronics & Tyco/Raychem.
Mil-Specs are our specialty, such as: MS25036, MS20659, MS17143, MS3367,MS21980, MS21981, MS18121, MS35431, MS77066 thru MS77074, MS25274,M23053, M83519, MS25435 thru MS25439 & many others!
ELECTRICAL PRODUCTS SALES CORP. has one of the largest inventories of terminals and fuses in the United States, and can provide courteous service andsame day shipments. See why we are your best source since 1947.
1.2 Application
ELECTRICAL PRODUCTS SALES CORP. has determined that the followingrequirements are not applicable to the operations at this site and are documented asexclusions:
• Section 7.1, Planning of product realization.
Justification: ELECTRICAL PRODUCTS SALES CORP. does not manufacture,product specifications are determined by the OEM and the purchaser.
• Section 7.3, Design and / or Development, including all subsections.
Justification: ELECTRICAL PRODUCTS SALES CORP. does not design or develop products. The original product manufacturer specifies all principal product
characteristics, and the contract clearly sets forth the specifications.
• Production and Service Provision parts of section 7.5, included in all subsections.
Justification: ELECTRICAL PRODUCTS SALES CORP. does not manufacture nor provide Service.
• Section 7.5.1, Control of production and service provision.
Justification: ELECTRICAL PRODUCTS SALES CORP. does not manufacture nor provide services.
• Section 7.5.2, Validation of processes for production and service provision.
Justification: ELECTRICAL PRODUCTS SALES CORP. does not manufacture nor provide services, therefore there are no production processes or service processesto validate.
The following documents were used as reference during the preparation of the QualityManagement System:
▪ American National Standard ANSI/AS 9001/ASQ Q9000-2005, QualityManagement Systems - Vocabulary.
▪ American National Standard ANSI/AS 9001/ASQ Q9001-2000, QualityManagement Systems – Requirements
▪ American National Standard ANSI/AS 9001/ASQ Q9004-2000, QualityManagement Systems – Guidelines for performance Improvements
▪ Society of Automotive Engineers SAE AS9120 - Quality Management Systems –Requirements
▪ Society of Automotive Engineers SAE AS9121 - Quality Management Systems –Assessment
Section 3: Definitions
3.0 Quality Management System Definitions
This section is for definitions unique to ELECTRICAL PRODUCTS SALES CORP.
▪ Customer owned property - Any type of instrumentation, accessories, manuals,or shipping containers that belong to a customer.
▪ Customer supplied product - Any type of service or material supplied to beutilized in the manufacture, modification or repair of customer-owned property.
▪ Product – The end item result of meeting all contract terms and conditions. (e.g.:manufactured goods, merchandise, services etc.)
▪ Quality Records – Documentation of those activities wherein records of saidactivities must be maintained will be specified in the procedure or workinstruction level documents, as applicable
ELECTRICAL PRODUCTS SALES CORP. has established, documented andimplemented a Quality Management System (QMS) in accordance with the requirementsof AS 9100. The system is maintained and continually improved through the use of thequality policy, quality objectives, audit results, analysis of data, corrective and preventiveaction and management review.
To design and implement the QMS ELECTRICAL PRODUCTS SALES CORP. has:
Identified the processes needed for the QMS and their application throughout theorganization and documented them on the Process Flow Diagram at the end of this section of the Quality Manual
Determined the sequence and interaction of these processes, and illustratedthem on the Process Flow Diagram
Determined criteria and methods needed to ensure that the operation and controlof the processes are effective, and documented them in quality plans, workinstructions and the Measuring, Monitoring and Analysis Table
Ensured the continuing availability of resources and information necessary toachieve planned results and continual improvement of these processes
Established systems to monitor, measure and analyze these processes, and
Established processes to identify and implement actions necessary to achieveplanned results and continual improvement of these processes
These processes are managed by ELECTRICAL PRODUCTS SALES CORP. inaccordance with the requirements of this International Standard
When ELECTRICAL PRODUCTS SALES CORP. outsources any process that affectsproduct conformity with requirements, ELECTRICAL PRODUCTS SALES CORP. willensure control over such processes. Control of such outsourced processes will beidentified within the Quality Management System, which includes processes for management activities, provision of resources, product realization and measurement.
4.2 Documentation Requirements
4.2.1 General
The QMS documentation includes:
A documented Quality Policy
This Quality Manual
Documented Procedures
Documents identified as needed for the effective planning, operation and controlof our processes, and
ELECTRICAL PRODUCTS SALES CORP. ensures that personnel have access to
quality management system documentation and are aware of relevant procedures. Wealso provide customer or regulatory authorities access to quality management systemdocumentation.
4.2.2 Quality manual
This Quality Manual has been prepared to describe ELECTRICAL PRODUCTS SALESCORP.’s QMS. The scope and permissible exclusions of the QMS are described insection one of this manual. Each section of the manual references documented QMSprocedures relating to the requirements outlined in that section. The Process FlowDiagram at the end of section 4 provides a description of the interaction between theprocesses of the QMS system. The relationship between the AS 9100 standard and
documented procedure has been indicated by use of a numbering system that correlatesto the AS 9100 standard.
4.2.3 Control of documents
All of the QMS documents are controlled according to the Document Control Procedure(AP-423). This procedure defines the process for:
Approving documents for adequacy prior to issue
Reviewing and updating as necessary and re-approving documents
Ensuring that changes and current revision status of documents are identified
Ensuring that relevant versions of applicable documents are available at points of
use
Ensuring that documents remain legible and readily identifiable
Ensuring that documents of external origin are identified and their distributioncontrolled
Preventing the unintended use of obsolete documents and to apply suitableidentification to them if they are retained for any purpose and
Obtaining customer / regulatory agency approvals when required by contract or regulatory requirements
Maintaining appropriate document to verify the status of the product
Coordinating document changes with customers or regulatory authorities in
accordance with contract or regulatory requirements.
4.2.4 Control of quality records
Quality records are maintained to provide evidence of conformity to requirements and of the effective operation of the QMS. The records, including those created by or maintained by suppliers, are maintained according to the Control of Quality RecordsProcedure (AP-424). This procedure requires that quality records remain legible, readilyidentifiable and retrievable. Records are available for review by customers andregulatory authorities in accordance with contract or regulatory requirements. The
Top management has been actively involved in implementing the quality managementsystem (QMS). It has provided the vision and strategic direction for the growth of theQMS, and established quality objectives and the quality policy.
To continue to provide leadership and show commitment to the improvement of theQMS, management will do the following.
Communicate the importance of meeting customer, statutory, and regulatoryrequirements.
Establish quality objectives
Establish the quality policy.
Conduct annual management reviews.
Ensure the availability of resources.
5.2 Customer focus
ELECTRICAL PRODUCTS SALES CORP. strives to identify current and futurecustomer needs, to meet customer requirements and exceed customer expectations.
Top management ensures that customer requirements are understood and met, byrequiring compliance with documented customer communication procedures. Customer requirements are determined, converted into internal requirements, and communicatedto the appropriate people in our organization (SP-720).
5.3 Quality policy
Top management ensures that the quality policy is communicated to all employees. It isincluded in new employee training and training on the QMS. It is posted in prominentplaces throughout the facility to maintain high standards within our organization.
Management reviews the quality policy at each management review meeting todetermine the policy’s continuing suitability for our organization. The Quality Policy isdocumented on AP-501, Quality Policy.
The Quality Policy is:ELECTRICAL PRODUCTS SALES CORP. will consistently provide products andservices that meet or exceed the requirements and expectations of our customers. Wewill actively pursue ever-improving quality through programs that enable each employeeto do their job right the first time and every time. The success of our business is based onpartnerships with our customers and suppliers.
Quality objectives are established to support our organization’s efforts in achieving our quality policy and reviewed annually for suitability. Quality objectives are measurable,and reviewed against performance goals at each management review meeting.
The quality objectives are:
▪ Implement and maintain an ISO 9001/AS9120 compliant QMS
▪ Show an increase in customer satisfaction
▪ Decrease the cost of quality thru improving processes and prevention of defects.
5.4.2 Quality management system planning
The quality system has been planned and implemented to meet our quality objectivesand the requirements of 4.1 of the AS 9100 standard. Quality planning takes place aschanges that affect the quality system are planned and implemented.
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority
An organizational chart has been established to show the interrelation of personnel inthe organization. Job descriptions define the responsibilities and authorities of each of
the positions on the organizational chart. Job descriptions and the organizational chartare reviewed and approved by top management for adequacy. These documents areavailable throughout the organization to help employees understand responsibilities andauthorities. An organizational chart is located on page 4 of this manual.
5.5.2 Management representative The VP Marketing has been appointed by top management as managementrepresentative. As management representative, they have the following responsibilityand authority:
Ensure that processes needed for the quality management system areestablished and implemented.
Report to top management on the performance of the quality managementsystem, and note needed improvements.
Promote awareness of customer requirements throughout the organization.
Act as a liaison with external parties such as customers or auditors on mattersrelating to the QMS and
Resolve matters pertaining to quality issues
Organizational freedom to resolve matters pertaining to quality.
5.5.3 Internal communication Processes are established for communication within the organization. Methods of communicating the effectiveness of the QMS include department and managementmeetings, management review, circulation of minutes of management review meetings,Internal Audit Closing meetings, and other routine business communication.
5.6 Management review
5.6.1 General Top management reviews the QMS annually at management review meetings. Thisreview assesses the continuing QMS suitability, adequacy and effectiveness, identifyingopportunities for improvement and needed changes. Records are maintained for eachmanagement review meeting.
5.6.2 Review input Assessment of the QMS is based on a review of information inputs to managementreview. These inputs include the following:
Results of audits
Customer feedback
Process performance and product conformity
Company level quality data
Status of preventive and corrective actions
Follow-up actions from previous management reviews
Planned changes that could affect the quality management system
Recommendations for improvement
5.6.3 Review output
During these review meetings, management will identify appropriate actions to be takenregarding the following issues:
Improvement of the effectiveness of the quality management system and itsprocesses
Improvement of product related to customer requirements
Resource needs
Responsibility for required actions is assigned to members of the management reviewteam. Any decisions made during the meeting, assigned actions, and their due datesare recorded in the minutes of management review.
ELECTRICAL PRODUCTS SALES CORP. has implemented a Quality ManagementSystem that complies with the ISO 9001 and AS 9120 standard. This implementationwas achieved with management commitment and with sufficient resources for theimplementation. To effectively maintain and continually improve the system,management determines and provides necessary resources.
6.2 Human resources
6.2.1 General
To ensure competence of our personnel, job descriptions have been prepared identifyingthe qualifications required for each position that affects product quality. Qualifications
include requirements for education, skills and experience. Appropriate qualifications,along with required training, provide the competence required for each position.
6.2.2 Competence, awareness and training
Qualifications are reviewed upon hire, when an employee changes positions or therequirements for a position change. Human resources maintain records of employeequalifications. If any differences between the employee’s qualifications and therequirements for the job are found, training or other action is taken to provide theemployee with the necessary competence for the job. The results are then evaluated todetermine if they were effective. Training and evaluation are conducted according to theTraining procedure. (AP-622)
All employees are trained on the relevance and importance of their activities and howthey contribute to the achievement of the quality objectives.
6.3 Infrastructure
To meet quality objectives and product requirements ELECTRICAL PRODUCTS SALESCORP. has determined the infrastructure needed (EP-630). The infrastructure has beenprovided, and includes buildings, workspace, utilities and supporting services. As newinfrastructure requirements arise, they will be documented in quality plans. Existinginfrastructure is maintained to ensure product conformity. Maintenance requirements aredocumented in:
Preventive maintenance plans
6.4 Work Environment
A work environment suitable for achieving product conformance is maintained.Requirements are determined during quality planning and documented in the qualityplan. The work environment is managed for continuing suitability. Data from the qualitysystem is evaluated to determine if the work environment is sufficient for achieving
▪ Enquiries, contracts and order handling, including amendments
▪ Customer Feedback, including customer complaints
7.3 Design and Development (This is a documented exception)
7.4 Purchasing
7.4.1 Purchasing process
A documented procedure (AP-740) is followed to ensure that purchased productconforms to the specified purchase requirements. The procedure outlines the extent of control required for suppliers. Suppliers are evaluated and selected based on their ability
to supply product in accordance with requirements as outlined in the procedure. Criteriafor selection, evaluation and re-evaluation are documented in the procedure. Records of the evaluation and any necessary actions are maintained as quality records.
7.4.2 Purchasing information
Purchasing information describes the product to be purchased, including whereappropriate:
Requirements for approval of product, processes and equipment
Requirements for qualification of personnel
Quality management system requirements outlined in the Purchasing Procedure
(AP-740)
The purchasing documents are reviewed to ensure the adequacy of requirements beforeorders are placed with the supplier.
7.4.3 Verification of purchased product
The Purchasing procedure (AP-740) describes the process used to verify that purchasedproduct meets specified purchase requirements. Purchased product is not used or processed until it has been verified as conforming to specified requirements unless it isreleased under positive recall procedure. If test reports are used to verify purchasedproduct, the data must meet applicable specifications. Test reports for raw material areperiodically validated.
When verification activities are delegated to the supplier the requirements are defined,and a register of delegations is maintained.
If ELECTRICAL PRODUCTS SALES CORP. or the customer wishes to performverification at the supplier’s premises, the verification arrangements and method of product release are documented in the purchasing information. Where specified in thecontract, the customer or the customer’s representative is given the right to verify at the
suppliers premises and organization’s premises that product conforms to specifiedrequirements
7.5 Production and Service Provision (Production and Service Provision are
exceptions)
7.5.1 Control of production and service provision (This is an Electrical Products Sales Corp.exception)
7.5.2 Validation of processes for production and service provision (This is an ElectricalProducts Sales Corp. exception.)
7.5.3 Identification and traceability
ELECTRICAL PRODUCTS SALES CORP. identifies the product from receiving throughshipping according to the Identification and Traceability procedure (MP-753).
▪ Product is identified with respect to monitoring and measurementrequirements.
▪ When acceptance authority media such as stamps, electronicsignatures or passwords are used ELECTRICAL PRODUCTS SALESCORP. establishes and documents controls for the media.
▪ According to the level of traceability required by contract, regulatory, or other established requirement, ELECTRICAL PRODUCTS SALESCORP. system provides for:
o Identification to be maintained throughout the product life;
o All the products from the same batch of raw material or from thesame manufacturing batch to be traced, as well as the destination(delivery, scrap) of all products of the same batch;
o For an assembly, the identity of its components and those of thenext higher assembly to be traced;
o For a given product, a sequential record of its inspection to beretrieved.
ELECTRICAL PRODUCTS SALES CORP. controls and records the unique identificationof the product where ever traceability is a specified requirement
7.5.4 Customer property
ELECTRICAL PRODUCTS SALES CORP. exercises care with customer property whileit is under the organization's control or being used. A procedure (MP-754) outlines theIdentification, verification, protection and safeguarding of customer property provided for
In addition, Quality Control assesses and records the validity of the previous measuringresults when the equipment is found not to conform to requirements. ELECTRICAL
PRODUCTS SALES CORP. takes appropriate action on the equipment and any productaffected. Records of the results of calibration and verification are maintained
ELECTRICAL PRODUCTS SALES CORP. maintains a register of these monitoring andmeasuring devices. The process used for their calibration is defined in procedures, workinstructions and equipment manuals and includes details of equipment type, uniqueidentification, location, frequency of checks, check method and acceptance criteria.
When used in the monitoring and measurement of specified requirements, the ability of computer software to satisfy the intended application is confirmed. This is undertakenprior to initial use and reconfirmed as necessary.
ELECTRICAL PRODUCTS SALES CORP. ensures that environmental conditions aresuitable for the calibrations, inspections, measurements and tests being carried out.
Related Documents
Customer Related Processes SP-720
Purchasing AP-740
Identification and Traceability MP-753
Preservation of Product MP-755
Control of Monitoring and Measuring Devices QP-760
ELECTRICAL PRODUCTS SALES CORP. plans and implements the monitoring,measurement, analysis and improvement processes as needed
▪ To demonstrate conformity of the product,
▪ To ensure conformity of the quality management system, and
▪ To continually improve the effectiveness of the quality management system.
These processes are identified in documented procedures and include determination of applicable methods, including statistical techniques, and the extent of their use.
8.2 Monitoring and Measurement
8.2.1 Customer Satisfaction
As one of the measurements of the performance of the quality management system,ELECTRICAL PRODUCTS SALES CORP. monitors information relating to customer perception as to whether the organization has fulfilled customer requirements. Themethod for obtaining and using this information is identified in the Customer RelatedProcesses (SP-720) and the Management Responsibility procedures (AP-500).
8.2.2 Internal Audit
ELECTRICAL PRODUCTS SALES CORP. conducts internal audits at planned intervals
to determine whether the quality management system▪ Conforms to the planned arrangements, to the requirements of this
International Standard and to the quality management system requirementsestablished by the organization
▪ Is effectively implemented and maintained.
An audit program has been designed and implemented and identifies an audit schedulebased on the importance of the areas to be audited, as well as the results of previousaudits. The audit criteria, scope, frequency, methods, responsibilities and requirementsfor planning and conducting audits, and for reporting and maintaining results, are definedand documented in the Internal Audit procedure (QP-822).
The management responsible for the area being audited is responsible for ensuring thatactions are taken without undue delay to eliminate detected nonconformities and their causes. Follow-up activities include the verification of the actions taken and the reportingof verification results.
ELECTRICAL PRODUCTS SALES CORP. applies suitable methods for monitoring and,where applicable, measurement of the quality management system processes. Thesemethods demonstrate the ability of the processes to achieve planned results. Whenplanned results are not achieved, correction and corrective action is taken, asappropriate, to ensure conformity of the product. In the event of process nonconformity,the organization:
▪ Takes appropriate action to correct the nonconforming process,
▪ Evaluates whether the process nonconformity has resulted in productnonconformity, and
▪ Identifies and controls the nonconforming product in accordance with clause8.3.
The process for identifying and carrying out the required monitoring and measuring of processes is documented in the Monitoring, Measuring and Analysis of ProductRealization Processes (MP-824) and Management Responsibility procedures (AP-500).
8.2.4 Monitoring and measurement of product
ELECTRICAL PRODUCTS SALES CORP. monitors and measures the characteristics of the product to verify that product requirements are fulfilled. This is carried out atappropriate stages of the product realization process identified in Monitoring, Measuringand Analysis of Product Realization Processes (MP-824).
Evidence of conformity with the acceptance criteria is maintained. Records indicate theperson authorizing release of product. Product release and service delivery does not
proceed until all the planned arrangements have been satisfactorily completed, unlessotherwise approved by a relevant authority, and where applicable by the customer.
When ELECTRICAL PRODUCTS SALES CORP. uses sampling inspection as a meansof product acceptance, the plan is statistically valid and appropriate for use. The planprecludes the acceptance of lots whose samples have known nonconformities. Whenrequired, the plan is submitted for customer approval.
Product is not used until it has been inspected or otherwise verified as conforming tospecified requirements, except when product is released under positive-recallprocedures pending completion of all required measurement and monitoring activities.
8.2.4.1 Inspection Documentation
Measurement requirements for product or service acceptance are documented. Thisdocumentation is part of the incoming product acceptance documentation, and includes:
▪ Type of measurement instruments required and any specific instructionsassociated with their use.
▪ Test records shall show actual test results data when required byspecification or acceptance test plan.
8.2.5 Evidence of Conformance – Certificate of Conformity
When required, ELECTRICAL PRODUCTS SALES CORP. provides the customer withevidence of the product’s conformity to it’s technical specifications. When a product issplit, copies of the original documents are annotated with the following information:
• Amount delivered relative to amount received,
• Purchase Order number,
• Customer’s name and supplier’s name.
Where there is a formal agreement with the customer, ELECTRICAL PRODUCTSSALES CORP. delivers a certificate of conformity, created by ELECTRICALPRODUCTS SALES CORP. that references the original manufacturer’s conformancedocuments that are retained and traceable by ELECTRICAL PRODUCTS SALESCORP. as agreed.
8.3 Control of Nonconforming Product
ELECTRICAL PRODUCTS SALES CORP. ensures that product which does not conformto product requirements is identified and controlled to prevent its unintended use or delivery. The controls and related responsibilities and authorities for dealing with
nonconforming product are defined in the Control of Nonconforming Product procedure(QP-830).
The term “nonconforming product” includes nonconforming product returned from acustomer.
Responsibility for review and authority for the disposition of nonconforming product andthe process for approving personnel making these decisions is defined in the procedure.
ELECTRICAL PRODUCTS SALES CORP. limits it’s dispositions to:
- Scrap,
- Rejection for return to the supplier,
- Rejection for revalidation by the manufacturer,- Submittal to design authority and customer for “USE AS IS” disposition.
Product dispositioned for scrap is conspicuously and permanently marked, or positivelycontrolled, until physically rendered unusable.
ELECTRICAL PRODUCTS SALES CORP. ensures, with the manufacturer wherenecessary, that similar supplies are not similarly affected and will inform the customer of any nonconformities affecting product already delivered.
In addition to any contract or regulatory authority reporting requirements, ELECTRICALPRODUCTS SALES CORP. system provides for timely reporting of delivered
nonconforming product that may affect reliability or safety. Notification includes a clear description of the nonconformity, which includes as necessary parts affected, customer
and/or organization part numbers, quantity, and date(s) delivered.
8.4 Analysis of Data
ELECTRICAL PRODUCTS SALES CORP. determines, collects and analysesappropriate data to demonstrate the suitability and effectiveness of the qualitymanagement system and to evaluate where continual improvement of the qualitymanagement system can be made. The process for determining, collecting andanalyzing this data is defined in the Management Responsibility procedure (AP-500).Appropriate data includes data generated as a result of monitoring and measurementand from other relevant sources.
The analysis of data provides information relating to:
▪ Customer satisfaction
▪ Conformance to product requirements
▪ Characteristics and trends of processes and products including opportunitiesfor preventive action
▪ Suppliers
8.5 Improvement
8.5.1 Continual improvement
ELECTRICAL PRODUCTS SALES CORP. continually improves the effectiveness of thequality management system through the use of the quality policy, quality objectives,audit results, analysis of data, corrective and preventive actions and managementreview.
8.5.2 Corrective action
ELECTRICAL PRODUCTS SALES CORP. takes action to eliminate the cause of nonconformities in order to prevent recurrence. Corrective actions are appropriate to theeffects of the nonconformities encountered.
A documented procedure (QP-852) defines requirements for
▪ Flow down of the corrective action requirement to a supplier, when it is
determined that the supplier is responsible for the root cause, and specificactions where timely and/or effective corrective actions are not achieved.
8.5.3 Preventive action
ELECTRICAL PRODUCTS SALES CORP. determines action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions areappropriate to the effects of the potential problems.
A documented procedure (QP-853) defines requirements for:
▪
Determining potential nonconformities and their causes▪ Evaluating the need for action to prevent occurrence of nonconformities
▪ Determining and implementing action needed
▪ Records of results of action taken
▪ Reviewing preventive action taken
▪ The withdrawal of product(s) from stock that are suspected of anoncompliance (or returned by the customer). Including notification of allcustomers of the action(s) taken who have purchased the product form thesame lot or batch.
Related Documents
Management Responsibility AP-500
Customer Related Processes SP-720
Monitoring, Measuring and Analysis of Customer Satisfaction AP-821
Internal Audits QP-822
Monitoring and Measuring of Product and Realization Processes MP-824
