QUALITYBEGINS WITH MESUPPLIER

CHANGE REQUEST PORTAL

AUGUST 2015

SUPPLIER CHANGE CONTROL

We recognize that continuous improvement efforts at our suppliers may require changes to manage cost, quality, delivery, and technology.

However, implementation of unapproved changes can have unintended effects on our products and therapies, our operations and, more importantly, our customers and patients.

Suppliers must notify Medtronic of changes made to materials, products, or processes.

ROLE OF THE SUPPLIER

Provide adequate advanced notification

Establish an effective process for triggering notification of changes to Medtronic

Define proactive process to identify and communicate changes from sub-tier suppliers

PROCESS IMPROVEMENT PLAN

We recognize that the current process is burdensome and time consuming

Medtronic is taking steps to standardize and simplify this process where possible Improve the inputs to the process by providing a

standard web based system for Supplier Change Request (SCR) submissions

Increase Supplier visibility to the process with automated notifications

3 EASY STEPS FOR SUPPLIER

Login to Portal

SubmitRequest

Monitor Status

1. Login into website: changerequest.medtronic.com

2. Complete Change Request & submit

3. Monitor Status - Medtronic will send you notifications for the following:

a) Receipt of completed request

b) When a Medtronic change owner is assigned

c) Approval or disapproval of change

CONTENT NEEDED FOR A CHANGE REQUESTChange Details

Information to describe the change and reason(s) why the change is being made

Change Evaluation What has been done to evaluate the change and effect on

product performance

Medtronic Impact What Medtronic sites and business units will be impacted by

the change The timing associated with the change

Supplier contact information Name, email address, phone number, etc.

BENEFITS TO THE SUPPLIER

Standardized submission process for Medtronic

Standard web form to submit change request

Visibility and notification of status updates

Traceability to submitted changes

IMPLEMENTATION DETAILS

Begin using the web form and process immediately.

If your quality agreement stipulates specific functions be notified of change requests (i.e. buyers, supplier owners), please list them in the Medtronic preferred contact section of form.

Contact your Medtronic sourcing partner or supplier quality contact if you have questions.