1. Avaya Scopia Use Cases August 2013

2. Video Use Case: Training Frank, located at his NY headquarters, is training 10 employees in Prague a month! His budget definitely wont cover travel costs. Video Brings the Team Together He includes a virtual training center link in each of his on boarding kits and new employees are given a schedule of virtual sessions to join. Each month, 10 employees gather on a virtual call where they share documents, ask questions of the teachers and collaborate with their new colleagues. Employees are also given their own virtual conference room to continue bi-weekly discussions with colleagues in their specialty from around the world.The Benefits of Video Full training is completed in record time Employees experience an on site training experience Training completed for a fraction of typical costsAvaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.2 3. Video Use Case: Healthcare Susans radiologist is reviewing her scans to prep for her treatment thats about to begin. Theres a node in question and she needs to consult with Dr. Bret, whos across town at the main hospital. Video Aids Timely CollaborationShe sends an instant message to the doctor with a video link to join. They share Susans scans via video and determine a better course of radiation. Last step, get concurrence from Susans oncologist who they know is out of town The radiologist texts the oncologist who sees it on het iPhone and clicks to join the conference. They review the charts and treatment options and together agree on the change.The Benefits of Video Share documents and consult with experts in any location Include colleagues in full collaboration from any device Deliver better, more collaborative treatment decisionsAvaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.3 4. Video Use Case: Financial Services Financial Advisor has a new portfolio investment he wants to share with a high net-worth client who is located across town. Video for Real-time Collaboration The Advisor sends the client an invite with a link to join a video call. Client clicks to join video conference from his iPad. Financial Advisor shares portfolio overview document with client who has some tough questions regarding the tax implications. He places a video call to his tax department expert. She quickly joins the discussion, answers the client questions and shares spreadsheets showing the 5-year tax projections.Results Real time client & expert collaboration Faster customer investment decisions Lower cost to maintain top client relationshipsAvaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.4 5. Video Use Case: Service and Repair Industry Traditionally, a large trained & skilled service staff is scheduled and dispatched to fix customer outages. If not resolved, customer waits for a more senior tech to arrive. Video Speeds the Recovery The customer or the onsite service staff calls service company HQ for a video consult with a senior technician, who can also get the supplier on the video call as well. Whether in the office, mobile or at another site, the senior technician or supplier rep sees the problem, and guides the onsite tech or person thru a few steps to solve the problem The customer is back online and back in business more quickly and more likely to use the same firm againResults Customers are happier, back online sooner, save money Staff services more customers, increase sales & margins Company offers remote assistance service with high margins Bonus vendor rewards for high customer satisfactionAvaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.5 6. Sales Use Cases Sales Internal Focus Forecast calls Increase accuracy and speed to capture information for Manager forecasting meetings Sales Meetings Bring teams together from any location. Decrease drive time heading to meetings Manufacturing: quality assurance, supply chain management Sales Operations Reduce reporting time, travel between meetings and the amount of time to create proposals Training and Education Lower costs of training and increase amount of training. Accelerate time to train on product introduction to internal and external teams. Record voice, video and content for future playback.Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.Sales Customer Focus Expert Anywhere Involve experts in client engagement model where previous access was only possible through travel or customer visits. B2B Relationships Build strong and better customer relationships through frequent meetings. Extend team reach and personal relationships with top 20% of customers. Executive Relationships Extend better and improved access from executive engagement with clients. Virtual video Help Desk (VVHD) VVHD is utilized when new applications are deployed or workflows are modified to improve accuracy. VVHD improves user adoption and learning curve to change.6 7. Education Use Cases Education - Administrative FocusEducation Instructional Activities Project Meetings Distance Instruction Professional Development Face-to-Face Instruction Emergency response External Content Access Inclement weather Access to Field Experts Academic research Student Research Parent teacher conferencesBenefits Students collaborate with peers anywhere Increase use of existing faculty to reach more students Learners engaged with remote content and visual learning Support of local learners with content experts Students embrace technology Lower costAvaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.Benefits Improve productivity across geographically disperse teams Greater mobility for faculty, admin, and learners Admin and faculty can meet w/o travel Delivery of profession al development Academic collaboration intra and inter campus7 8. More Vertical Use Cases Insurance IndustryOther Industry Examples Customer to Agent Meetings Project Management Video Call Center and Chat Healthcare: telemedicine Agent Training Business Continuity Manufacturing: quality assurance, supply chain management Field Reporting Local government: video arraignments Access to Subject Matter Experts Legal: litigation consults New Product Development Financial services: branch banking Industry and Litigation Experts Retail: expert service, personal consultations Disaster Recovery and Response Claims Utilities: field maintenanceAvaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. Professional services: customer engagements8 9. More Horizontal Use Cases Project Management 1 on 1 management updates Teleworking Sales funnel management Executive business reviews / board meetings Employee training & development Business development / M&A Organizational communications Project team meetings HQ/branch coordination Job interviews / recruiting Sales meetings with customers Customer service Emergency response / business continuity Virtual Visiting Hours All Hands Training Organizations Town Halls Expert Anywhere Earnings Calls Distributor/channel management Team MeetingsAvaya - Proprietary. Use pursuant to your signed agreement or Avaya policy.9