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Inspiring People to Be Better Than They Would Have
To lead one to many with direction, commitment, and support.
Question: Is leadership a choice?◦ a: yes◦ b: no
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What leadership is:◦ Intangible◦ Process◦ Property◦ Non-coercive◦ Informal interpersonal influence
What leadership is not:◦ The use of formal authority◦ Delegation◦ Power◦ Oppressive◦ Yes” men or women
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Put Others’ Needs First◦ Servant leadership
Listen Effectively◦ Really hear your team
Elicit Cooperation◦ Ask yourself: What will make people willingly
follow you? Respect Others◦ If you don’t treat others with respect, they will
not respect you.
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Do you have the set of qualities (property) that causes people to follow (process)?
Are you capable of inspiring people to accomplish more than they thought possible?
Can you make it possible for a group to achieve goals once thought unattainable?
Do you live up to your potential?
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Consistency. Motivation through words and actions. Recognizing actions speak louder than words. Willingness to accept responsibility. Willingness to defer credit. Worthy of respect. More concerned with respect than being liked. Trustworthy. Decisive: Say what you mean and mean what
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“Effective leadership is putting first things first. Effective management is discipline, carrying it out.” (Stephen Covey)
Leadership is about “vision” while management is about “execution”.
You can be a manager without being a leader. You cannot be a leader without performing
the managerial aspects of your job. Informal leaders arise in the absence of
supervisory leadership.
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What expectations do employees have of their managers?
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What factors will determine whether or not employees see you as a true leader?
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Argumentativeness Approval Dependency Arrogance Avoidance Issues Can’t Admit Mistakes Defensiveness Drive to be “Right” Eccentricity Emotional Volatility Imperceptive
Impulsive Indecisive Manipulative Micromanagement Need to be Liked Perfectionism Resistance to Change Risk Aversion Self Promoting Shoot First, Aim Later
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Do you have a turnover problem?◦ Look to the managers or leaders of your
organization◦ People don’t leave jobs; they leave their
supervisors Do you have a morale problem?◦ Look to the leaders of your organization◦ Is communication effective and timely◦ Are their actions and deeds consistent?◦ Do employees have a voice?◦ Are employees treated with respected.◦ Are the company’s actions consistent with its
vision and mission?www.mtibusiness.com
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LBJ to janitor: “What’s do you do here at NASA?”
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Janitor: “I’m helping to put a man on the
moon.”
Do you use the “language of leadership”?a) Susan answers the phone.b) Susan is the director of first impressions.c) Susan is an important part of our customer
service team.
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How would you?◦ Accept recognition for a job well done when upper
management is thanking you personally, rather than your team?◦ __________________________________________________
____________________________________________________________________________________________________◦ Handle an employee asking you how to do
something that you know you have already explained to him or her twice?◦ __________________________________________________
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How can you?◦ Help employees understand why what they do
matters in the big picture of the organization?◦ __________________________________________________
____________________________________________________________________________________________________◦ Be the type of leader that your employees need you
to be?◦ __________________________________________________
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The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I."
They don't think "I." They think "we"; they think "team." They understand their job is to make the team function.
They accept responsibility and don't sidestep it, but "we" gets the credit. This is what creates trust, what enables you to get the task done.
(Peter Drucker)
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Maybe anyone can be a leader. Management may be about asking the right
questions. Leadership is about really listening to the
answers. The questions of the day are:◦ “What Kind of Leader Will You Be?”◦ “Who decides whether or not leadership is
something that you have?”
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The tasks of leadership may have changed in the 21st century…the nature of leadership has not changed…nor is it ever likely to do so.
Words Deeds Actions Attitudes
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[email protected], ext. 701
https://www.linkedin.com/in/randallolson
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