RDU/WAREHOUSE DIVISION COMPUTER BASED TRAINING REACHING SALES TARGETS WITH TEAMWORK SOME BASIC...

RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING

REACHING SALES TARGETS WITH TEAMWORK

SOME BASIC INFORMATIONRETAIL SUPPLY CHAINITEM CLASSIFICATIONRDU PROCESS OVERVIEWWAREHOUSE PROCESS OVERVIEWRTV PROCEES OVERVIEW (OUTRIGHT & CONSIGNOR)

CPC PROCESS OVERVIEWOUR RDU/ WAREHOUSE DIVISION TEAMRDU MANAGER DAILY ROUTINERDU SUPERVISOR DAILY ROUTINEWAREHOUSE SUPERVISOR DAILY ROUTINEDAILY ROUTINE FOR ALL POSITIONSRDU / WAREHOUSE EQUIPMENTDO’S & DON’TS

MAIN MENU

Warehouse• Proper storage• Safekeeping of item• Endorses merchandise (Received by

RDU ) to selling

• SOME BASIC INFORMATIONPage 1 of 35



RDU – Receiving and Dispatching Unit• Receives merchandise from suppliers• Endorses received merchandise to Warehouse• Delivers purchased merchandise (appliances,

furniture ) to customers• Endorses RTV items to suppliers

RTV – Return to Vendor• Merchandise to be returned to Vendors• Bad Orders or poor quality merchandise delivered

by suppliers• Damaged merchandise from selling

CPC – Check Point Charlie• Generates shelf tags, gum tags, Value pack

stickers and price updates• Scans merchandise barcodes prior to issuance to

selling area

1ST Page

MERCHANDISING RDU

WAREHOUSE

CUSTOMER FRONT - END SELLING

SUPPLIER

• RETAIL SUPPLY CHAINPage 2 of 35


REACHING SALES TARGETS WITH TEAMWORK1ST Page

TRADE ITEMS - items delivered to the company for selling purposes

• Outright Items – directly purchased and owned by the company• Consignor Items- merchandise displayed and sold by independent companies within our store

NON TRADE ITEMS - items for company use or consumption

• FAS Items- items ordered by FAS Dept. for internal consumption

• RECEIVING AND DISPATCHING UNITPage 3 of 35



VERIFYINGChecking of Delivery Receipt (DR), Location, PO Cancellation & Received date, terms of payment, TIN of supplier

CHECKINGChecking of actual items against DR using PDT

COUNTER VERIFICATIONCounter checking of DR vs. ARCR received by checker

ITEMS to WH (RCR/DRR) Forwarding of items together with Receiver Confirmation Report (RCR), Detailed Receiving Report (DRR) and Advance Receiver Confirmation Report (ARCR) to warehouse

ACCOUNTINGForwarding of DR, RCR & DRR at the end of the day to Accounting

DOCUMENT FORWARDINGEndorsement of documents to respective dept.

MERCHANDISEFORWARDINGTransfer of received items by checker from RDU to warehouse

• RDU PROCESS OVERVIEWPage 4 of 35



RTV (Out right) Pull outs• Bad order / damaged items returned by selling• Accompanied by Merchandise Damage Slip (MDS)

Consignor Item Pull Outs• Consignor items to be taken out of the store• Documented using the Consignor Pull – out form

• RETURN TO VENDOR (RTV)Page 6 of 35



BAD ORDER RECEIVINGReceiving Bad order, expired, damaged, non saleable items from selling to RDU using Merchandise Damage Slip (MDS) (automatically generated thru SMS upon scanning of RTV items)

ENCODING

Encoding of details in MDS to MMS

ITEM LABELLINGPackaging and box labeling of RTV items using a bin tag

SYSTEM TAGGINGTagging shipping manifest data in the RTV System

RELEASINGIssuance of items to Supplier

SHIPPING Confirming issuance of RTV items to MMS by IA / Selling / OBM except for Appliance & Furniture items




PROCESS OVERVIEW (Outright items)

1ST Page

ITEM COUNTING AT THE WHConsignor counts actual items together with Selling Sup and CRO. Preparation of Consignor Pull out list/form

SEALINGPackaging of pull out items, countersigned by Selling Sup

RELEASINGIssuance of pull out items to consignor company representatives

Note:

RTV of cross docked suppliers should be transferred to Sucat Warehouse 2 for pick up

ITEM ENDORSEMENT TO CONSIGNOR CHECKER

Consignor Pull- out form endorsed to Consignor Checker




PROCESS OVERVIEW (Consignor items)

BOX / PLASTIC COUNTINGConsignor Checker brings item to Consignor and count the box / plastic

1ST Page

SYSTEM UPDATECPC accepts price updates from MMS

PROOF LIST PRINTINGGenerating of Proof list for Selling

SHELF TAG PRINTINGGenerating of updated shelf tag for Food, Fresh & Frozen Dept.

SELLING

Endorsement of updated proof list and shelf tag to selling

TAGGING ORDER Selling request shelf tags, gum tags, value pack tags with the use of PDT

TOF Printing (SMS)Printing of TOF and checking of quantity scanned from PDT

RELEASINGSUC get TOF for receiving of SUP, returned to CPC for claiming of finish tag

TAG PRINTING (CPC)Printing of requested tag as indicated in the PDT

• CPC PROCESS OVERVIEWPage 9 of 35



SYSTEM UPDATE

TAGGING REQUEST

1ST Page

RDU SUPERVISOR• Ensure complete and accurate documents for receiving,forwarding & recording processes• Ensure efficient operations at RDU

WAREHOUSE CLERK• Verify Delivery Receipt (DR) during delivery• Forward required documents to accounting

CHECKER• Assigned at the start of the Receiving line to check accuracy of documents presented by the delivery man using PDT unit.• Ensure that the right description, casing & quantity are being received

BDR CLERK • Ensure the accuracy and a completeness of RTV records/ items• Receive RTV items from the selling area• Release RTV items to the Suppliers

STOCK CLERK• Forward items from RDU to Warehouse• Ensure stocks are well organized / properly stacked & equipment well maintained.• Ensure proper and consistent housekeeping and safety• Ensure that boxes are checked based on the “Receiving Sticker“ information.

FORKLIFT OPERATOR/DRIVER• Drive company vehicle to transport company personnel and make deliveries• Act as stock clerk• Operate forklift and other warehouse equipment

CPC CLERK • Man the CHECK POINT CHARLIE (CPC) where items are test scanned to ensure bar coded tags are readable and accurate• Print barcodes upon request

RDU/ WAREHOUSE MANAGER Manage RDU & Warehouse and ensure the efficient

flow of activities in the division

WAREHOUSE SUPERVISOR• Ensure effective implementation of safety and security procedures & housekeeping at Warehouse• Ensure efficient operations at Warehouse

• OUR RDU / WAREHOUSE DIVISION TEAMPage 10 of 35



A. READ THE ENDORSEMENT / GET UPDATES Endorsement for the day• Read OBM and RDU Log book and take immediate action• Read and respond to Lotus Notes and memos B. CHECK THE RDU & WAREHOUSE RDU• Area well organized• Ready to receive the days deliveries• Status of Receiving operations

- Smooth- With proper documentation

• Sufficient Manpower/ manning and Security posting• Checked RTV Status and housekeeping• Follow up pending documents• Approves all received items in the SMS Program with proper

documentation WAREHOUSE• Proper housekeeping observed• Area clean and organized• Proof list available

C. CHECK EQUIPMENT/ VEHICLES Properly maintained Clean Good working condition

• RDU MANAGER DAILY ROUTINEPage 11 of 35



D. COORDINATE FLUSHOUTS WITH SELLING Checked space availability at the selling area

E. COORDINATE PENDING ISSUES WITH OTHER DEPTS.

F. SIGN DOCUMENTS FOR THE DAY

G. WITHIN THE DAY ACTIVITIES Review expected next day delivery Plan next day delivery• Manpower distribution/scheduling• Machines, materials/ supplies• Warehouse space

H. REVIEW PDT RECEIVING REPORT Discuss issues with concerned personnel Solve problems

• RDU MANAGER DAILY ROUTINEPage 12 of 35



A. READ THE ENDORSEMENT/ GET UPDATES Endorsement for the day from the Manager/ Co supervisor• Read communication Logbook and take immediate action• Read and respond to Lotus Notes and memosB. PERFORM RDU/ WAREHOUSE CLEARING (Opening) WITH SECURITY and KEY CUSTODIANC. CHECK HEADCOUNT/ MANNINGD. CHECK EQUIPMENT Properly maintained Clean Good working conditionE. CHECK RECEIVING STATUS Smooth and organized flow With proper documentationF. CHECK and MONITOR HOUSEKEEPING PROCEDURES All areas clean and organized Stacking procedures followed Processed RTV’s for pull out

• RDU SUPERVISOR DAILY ROUTINEPage 13 of 35



G. MONITOR FLOW OF WORK Smooth and continuous from RDU to Warehouse to Selling

H. MONITOR DOCUMENTATION Accurate and complete Properly signed by authorized signatories Submitted to Accounting and Selling on time

• RDU SUPERVISOR DAILY ROUTINEPage 14 of 35



A. READ THE ENDORSEMENT / GET UPDATES Endorsements for the day from the Manager / Co-Supervisor• Read communication logbook and take immediate action• Read and respond to Lotus Notes and Memos

B. SUPERVISE ARRANGEMENT OF STOCKS

C. COORDINATE FLUSH- OUT TO SELLING

D. MAINTAIN HOUSEKEEPING, SAFETY and SECURITY All areas clean and organized Stacking procedures followed

E. CHECK WAREHOUSE EQUIPMENT Properly maintained Clean Good working condition

• WAREHOUSE SUPERVISOR DAILY ROUTINEPage 15 of 35



F. CONDUCT REGULAR CLEARING OF AREA FOR NEW DELIVERIES Compressing Repalletizing Maximizing space De - cloggingG. MONITOR THE CHECK POINT CHARLIE ACTIVITIESH. CHECK and MONITOR BDR PROCEEDINGS Consignor pull out Disposal, etc.I. MONITOR RELEASING OF ITEMS With RCRJ. ENSURE PROPER ENDORSEMENT OF DOCUMENTSK. PREPARE FOR NEXT DAY DELIVERIES Endorsement to the Opening officers/ log concernsL. CONDUCT ( Closing) CLEARING WITH THE SECURITY GUARD

• WAREHOUSE SUPERVISOR DAILY ROUTINEPage 16 of 35



A. READ THE COMMUNICATIONS LOGBOOK Endorsements from the previous day Priorities• Reminders for follow up/ pending matters from the other Depts.• Check status of “To Do” list• Issues that needs to be resolved• Other store concerns

• DAILY ROUTINE FOR ALL POSITIONSPage 17 of 35



B. CHECK AND PREPARE THE RDU / WAREHOUSE AREA Entrance / exit areas of RDU & Warehouse clear from any obstructions Pallets , Crates , Cartoons or items in their proper place Need to decompress areas or flush out items at the selling area to maximize space Proper stacking Height for Warehouse being followed• Canned goods 6 to 10 cases high• Sachets at 5 cases high• Packed noodles at 6 cases high• Plastic bottles 3 to 6 cases high Stock arrangement checked• Good stocks• RTV and ILC• Free/ Promotional items or Goods Adequate space for Newly Delivered items Need to “Repalletize” ( arrangement of stocks per pallet) to help maximize space available




C. CHECK & PREPARE THE RDU / WAREHOUSE EQUIPMENT Equipment batteries fully charged• Power lifter and Pallet Stackers Available Manual Jack lifts• Adequate and operational Adequate gasoline for the Forklifts PC’s & Software system running smoothly• With PDT’s checked & ready for use at receiving Equipment properly maintained Platform Weighing Scale ready for Fresh & Frozen deliveries




Warehouse area clear of cartons, empty pallets and stray/ loose items All obstructions removed from warehouse rack aisles, entrance & exits All warehouse racks are full, without negative spaces Procedures on prevention of damages being followed• Stacking height requirement• Making flat and locked pattern of the boxes• Using heavy items as base for multiple stacking Monitor forwarded items• With corresponding “ Receiving Sticker”• Actual number of boxes based on what is indicated on sticker Items/ boxes compressed to avoid clogging even at the arrival of new deliveries




STOCK CLERK DAILY ROUTINE

1ST Page

Verification of DR presented by the Deliveryman Printing of RCR & DRR Verifying of RCR vs. DRR and DR Submission of DR, RCR and DRR to Accounting Department




WAREHOUSE CLERK DAILY ROUTINE

1ST Page

MDS with complete information and duly signed by the Department Supervisor Monitor Item for “RTV”• In line with the requirements/ approved guidelines All items for” RTV” released TAGGED in the System.




BDR CLERK DAILY ROUTINE

1ST Page

Accurate receiving of items Checked accuracy of receiving documents• DR vs. PDT vs. actual item Receiving sticker on items received




CHECKER DAILY ROUTINE

1ST Page

Updated/ processed proof list Printed requested tags Exclusive use of CPC computers All items are scanned before flush out TOF properly filed




CHECK POINT CHARLIE DAILY ROUTINE

1ST Page

Vehicles/ equipment are clean and in good running condition Drive daily shuttle service Act as stock clerk




FORKLIFT OPERATOR / DRIVER DAILY ROUTINE

1ST Page

Operated manually by pumping to elevate the pallet with items and transfer it from one place to another

• RDU / WAREHOUSE EQUIPMENTPage 26 of 35



MANUAL JACKLIFTS

1ST Page

Battery operated machine used to transfer

heavy items from place to place




POWER LIFTER

1ST Page

Battery operated machine used to

elevate items at high racks




PALLET STACKER

1ST Page




FORKLIFT

A gasoline operated vehicle used to

elevate items at high racks

1ST Page




PICKER

Battery operated machine used for

withdrawing items at the upper layer

of warehouse racks.

1ST Page

• Observe good customer service when dealing with suppliers.

• Observe schedules, be on time.• All items received/ dispatched with

corresponding documents.• All documents duly signed by the

authorized signatories.• All aisles/ areas clear and declogged.• All items in the proper places/ assigned

areas.• Damages/ accidents reported

immediately.• Follow safety procedures.• Put away unused corrugated boxes.

• RDU / WAREHOUSE – DO’S AND DON’TSPage 31 of 35



DO’S

1ST Page

• Don’t leave stray items & unattended boxes anywhere

• Don’t climb the warehouse racks without support, use mechanical ladders.

• Do not block the designated fire hose cabinets

• Do not ask for tips or gifts from suppliers• No alteration of documents without

informing your superior• Avoid manual entry, use PDT• Do not loiter at the selling area• Do not block aisles with pallets when

flushing out stocks at the selling area.




DON’TS

1ST Page

Thank the customer Introduce yourself Offer more help Encourage customers to come back and look for you




BE PERSONAL

1ST Page

We can give the“BEST SERVICE”

And it is possible, when we work togetherThen we help SM Hypermarket

- A place to SHOP- A place to SELL

And when people shop with us,SM Hypermarket becomes

- A place to WORK!

Page 34 of 35



Page 35 of 35



Use the SM Hypermarket Habits approach toServing Customers

1ST Page

Date post:	27-Dec-2015
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RDU/WAREHOUSE DIVISION COMPUTER BASED TRAINING REACHING SALES TARGETS WITH TEAMWORK SOME BASIC...

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