Better Bounce Ltd, Unit 8 Topcliffe Mill, Topcliffe Lane, Morley, Leeds, UK, LS27 OHL Tel: +44(0)7703 538 620 International - Tel: 07703 538 620 UK Web: www.betterbouncedirect.co.uk E-mail: [email protected]Re-Testing Vouchers & Warranty Getting started with your Annual Re-test vouchers and 2 year warranty couldn’t be easier. As with all warranties, all we ask is that you complete the details at the bottom of the page below and return them to us at your convenience within 3 months of your purchase. YOUR DETAILS MUST BE RECEIVED WITHIN 3 MONTHS OF YOUR PURCHASE TO BE VALID. THIS IS VERY SIMPLE BUT VERY IMPORTANT. NO RETEST OR WARRANTY WORK WILL BE UNDERTAKEN UNDER ANY CIRCUMSTANCES SHOULD YOU NOT HAVE REGISTERED YOUR PRODUCT WITH US WITHIN 3 MONTHS AND BE ABLE TO PRODUCE A VALID ACTIVATION NUMBER. PLEASE NOTE INITIAL TEST CERTIFICATE IS TEST NUMBER 1, 1 ST YEARS TEST IS TEST 2 & 2 ND YEARS TEST IS TEST 3. We can accept your details returns by post or email but please ask for confirmation to ensure we have received it and it has been activated. Please do not just presume as this can lead to issues at a later date. No activation is complete without an activation number. To use your vouchers and/ or warranty, simply jot down the activation number given after the registration process and use them your leisure. Vouchers are non-transferable and valid from the date of first purchase listed on the invoice. COMPLIANT WITH EN14960* *Remember that EN14960 only covers inflatables designed specifically for bouncing and sliding by children. Novelty inflatables, Simulator inflatables, Rodeo inflatables, Activity inflatables, Knockout Inflatables, adult inflatables & other inflatable items are not legislated for and as such we must use our own interpretation of what is and what isn't safe. We do use snippets from en14960 and En1177, along with our own judgement and issues a 12 month safety certificate based on our interpretations. Should you have any specific test requirements please consult with your ADIPS, RPII or PIPA inspector prior to ordering/ purchasing and we will be happy to accommodate your requirements. Alterations/ Amendments to design/ inflatables after our initial test will not be considered. Please see full terms and conditions for full details. Name…………………………………………….…. Tel No………………………….……….………………. Company Name………………………………………………………………………………………..………… Company Address………………………………………………………………………………………..……… ……………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………… Invoice Number…………………………………………………………………………………………………… Item description………………………………………………………………………………………….....…….. Item serial number…………………………………………………………………………………………..…….
Tel: +44(0)7703 538 620 International - Tel: 07703 538 620 UK Web: www.betterbouncedirect.co.uk E-mail: [email protected]
Re-Testing Vouchers & Warranty Getting started with your Annual Re-test vouchers and 2 year warranty couldn’t be easier. As with all warranties, all we ask is that you complete the details at the bottom of the page below and return them to us at your convenience within 3 months of your purchase. YOUR DETAILS MUST BE RECEIVED WITHIN 3 MONTHS OF YOUR PURCHASE TO BE VALID. THIS IS VERY SIMPLE BUT VERY IMPORTANT. NO RETEST OR WARRANTY WORK WILL BE UNDERTAKEN UNDER ANY CIRCUMSTANCES SHOULD YOU NOT HAVE REGISTERED YOUR PRODUCT WITH US WITHIN 3 MONTHS AND BE ABLE TO PRODUCE A VALID ACTIVATION NUMBER. PLEASE NOTE INITIAL TEST CERTIFICATE IS TEST NUMBER 1, 1ST YEARS TEST IS TEST 2 & 2ND YEARS TEST IS TEST 3. We can accept your details returns by post or email but please ask for confirmation to ensure we have received it and it has been activated. Please do not just presume as this can lead to issues at a later date. No activation is complete without an activation number. To use your vouchers and/ or warranty, simply jot down the activation number given after the registration process and use them your leisure. Vouchers are non-transferable and valid from the date of first purchase listed on the invoice.
COMPLIANT WITH EN14960*
*Remember that EN14960 only covers inflatables designed specifically for bouncing and sliding by
Inflatables, adult inflatables & other inflatable items are not legislated for and as such we must use
our own interpretation of what is and what isn't safe. We do use snippets from en14960 and En1177,
along with our own judgement and issues a 12 month safety certificate based on our interpretations.
Should you have any specific test requirements please consult with your ADIPS, RPII or PIPA
inspector prior to ordering/ purchasing and we will be happy to accommodate your requirements.
Alterations/ Amendments to design/ inflatables after our initial test will not be considered. Please see
full terms and conditions for full details.
Name…………………………………………….…. Tel No………………………….……….………………. Company Name………………………………………………………………………………………..………… Company Address………………………………………………………………………………………..……… ……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… Invoice Number…………………………………………………………………………………………………… Item description………………………………………………………………………………………….....…….. Item serial number…………………………………………………………………………………………..…….
Tel: +44(0)7703 538 620 International - Tel: 07703 538 620 UK Web: www.betterbouncedirect.co.uk E-mail: [email protected]
En14960 verification Tags Getting started with your EN14960 verification tags couldn’t be easier. Just like our warranty scheme, all you need to do is fill out the following details and send it to us via email or post. We will then register your details on our system which will be made available publicly around the world. All tags can be verified on site by your clients using a simple QR code scanner smartphone app. Once scanned, the QR reader will direct you to a verification sheet on our website as shown below. The verification site is; http://www.better-bounce.co.uk/pages/en14960-verification#BodyContent
The details we need from you should you wish to participate in the scheme is as follows; Name, Address, Telephone Number, Serial Number (from your design your design review pack), brief description & the date of manufacture. Please ensure you send us these details within 30 days of your purchase.
En14960 Inflatables Tags – (Please read this information & act immediately PRIOR
to public use) All children’s inflatables designed for bouncing and sliding that are manufactured for sale and use within the EU must comply with EN14960. As part of this regulation all inflatables must be clearly marked with user tags. The tags required for your inflatable need completing as shown in the table below. Unlike most manufacturers, we leave the tags blank on manufacture but still perform the en14960 safety inspection and issue the certificate as shown on page 3 of this document. The reason we leave these tags blank is inflatables often stay in stock for long periods of time, resulting in out of date manufacture dates and other critical information. PLEASE NOTE; your test/ insurance will be invalid if you do not complete the information on the tags. The information you require is listed below and must be transferred to your inflatables tags. If you are unsure, please contact us for guidance;
Tel: +44(0)7703 538 620 International - Tel: 07703 538 620 UK Web: www.betterbouncedirect.co.uk E-mail: [email protected]
Freebies Checklist Getting started with your freebies couldn’t be easier. All we ask is that you complete the details at the bottom of the page below and return them to us at your convenience.
Yellow pages: You listing will be uploaded onto the yellow pages database as soon as we receive
your information and should go live on their system shortly after & live in the book during the next circulation for your area. You may receive a verification call to the number you have given us shortly.
Google Search Engine: You listing will be uploaded onto the Google database as soon as we
receive your information. Google unfortunately are a law to themselves and although registration is instant on our part, listings can take anything from 30 days to 12 months depending on the quality and background information contained within your website.
Bing Search Engine: You listing will be uploaded onto the Binge database as soon as we
receive your information. Bing seem more efficient than Google but listings can take anything from 10 days to 8 months depending on the quality and background information contained within your website.
UK Hire Directory: You listing will be uploaded onto the UK Hire directory database as soon as
we receive your information. Updating of this system is done every 10 days.
FREE 50 Page guide on how to run and operate a bouncy castle hire company: The 50 page guide is available in PDF format and can be downloaded from the following: https://acrobat.com/?d=4k1EINoXZADiKCb03EhHVA or feel free to email us as follows: [email protected] requesting a copy.
FREE £100 Discount voucher for the bouncy castle network: Simply contact Eddie
Daniels (The mastermind behind the bouncy castle network) and quote the reference number from the voucher below to see what he can do for your business.
Help & advice: Help & advice is always available, Please don’t hesitate to contact us via details
mentioned below should you need to discuss your purchase. Name……………………………. Tel No……………………………………. Company Name………………………………………………………………… Company Address……………………………………………………………… ………………………………………………………………………………………………………………………………………………………………………… Area Covered…………………………………………………………………… Number of Items available…………………………………………………….. Website…………………………………………………………………………. Email…………………………………………………………………………….
Tel: +44(0)7703 538 620 International - Tel: 07703 538 620 UK Web: www.betterbouncedirect.co.uk E-mail: [email protected]
Testing IMPORTANT – PEASE READ BEFORE INFLATING YOUR PRODUCT Better Bounce hope you enjoy your inflatable product for many years to come. Each unit is tested when manufactured and issued with Conformity to Design and Initial Test Certificate contained in this design review pack. All inflatable are required to be tested annually under the latest EN regulation (generally EN14960) by a competent person and Betterbounce strongly advice having your inflatable tested annually by the original manufacturer, Ie Betterbounce on an annual basis. Failure to have the unit tested annually by Betterbounce will invalidate your warranty. Should any of our items be tested by a 3rd party such as PIPA or RPII after the initial test period and it be unfortunate enough to fail, betterbounce will not honour the rectification works unless you requested the original test at time of manufacturer to be RPII or PIPA as the en14960 has many clauses which are regarded as a grey area or an area requiring risk assessment and as such one testers “Opinion” may vary from our own BUT many not necessarily be incorrect. 3 Years annual safety testing at a reduced cost Our 3 years discounted testing guarantee is valid for 2 years from the date of your initial safety certificate. The discounted testing is non-transferable and the original test certificate & invoice must be presented on arrival. Our testing service is similar to that of a car MOT. Any work required will be agreed & confirmed prior to work commencing. Any work required as a result of the test will be chargeable as you would expect. Please note that for this testing to apply, full RRP must have been paid on the product and warranty not valid unless activated within 3 months of purchase. Please note: The 1st free test is the initial 12 months given by the manufacturer’s certificate.
Warranty: This unit is warranted for a period of 24 months from the date of purchase to be free from manufacturing or materials defects.
Breach of any of the above rules for safe operation will invalidate the warranty and warranty not valid unless activated within 3 months of purchase. Better Bounce has over 20 years’ experience of Inflatable manufacture and a very low warranty returns rate. We can tell the difference between a genuine defect and those caused by neglect, misuse or damage. Our decision is final as regards warranty claims and we reserve the right to charge for repairs that do not meet warranty conditions. In the event of a warranty claim, in the first instance please send your claim in writing or email to the address listed at the bottom of this page with photographs of the defect attached or enclosed for instructions. Then after a preliminary decision is made we will be happy to take delivery of your goods. Any EN14960 related warranty work will not be considered unless tested in the same method or by the same body as the initial manufacturers safety certificate. Please Note: We are not a mail order company, We are a personal & commercial manufacturing company and as such every Betterbounce sale is made on a personal collections basis ensuring you are able to inspect your purchase before it leaves the building, although we are happy to arrange carriage for you at your cost. On this note it is therefore the sole responsibility of the purchaser to arrange and pay for delivery to and from our premises for warranty work to be undertaken. NO EXCEPTIONS. Once in receipt of goods, Better Bounce will then carry out authorised repairs either under warranty or as a charged repair and package the goods according to your chosen collection method. This warranty is NOT transferable and proof of purchase will be required. Nothing herein affects any additional statutory rights conferred by law.
Returns: Each and every inflatable is manufactured as a one off and not sold from stock as a general rule, therefore no returns are
accepted unless subject to a 35% restock fee.
Risk Assessment: Below is a screenshot of the risk assessment used by a typical hire company. We have created a PDF version and
hosted it online, where it can be downloaded and inserted into Microsoft word with your own logo, heading and background etc. The links you require is as follows: https://acrobat.com/?d=8qKYXeH9RO1LOd682KgP9g Or feel free to email us as follows: [email protected] requesting a copy on email.
Hire agreement: Below are 2 screenshots of the hire agreements used by a typical hire company. We have created a PDF version and
hosted it online, where it can be downloaded and inserted into Microsoft word with your own logo, heading and background etc. The 2 links you require are as follows: https://acrobat.com/?d=Ao9tQ60OpIZO2*Bch29x4g https://acrobat.com/?d=r0LQvT5J5DvV7mAY1xDXGA
Or feel free to email us as follows: [email protected] requesting a copy.
Tel: +44(0)7703 538 620 International - Tel: 07703 538 620 UK Web: www.betterbouncedirect.co.uk E-mail: [email protected]
Deflating and packing IMPORTANT – PEASE READ BEFORE DEFLATING YOUR PRODUCT The following instructions refer to an 11 x 15 roofed castle but the basic principles will apply to all inflatable units.
To deflate the unit, turn off the fan by removing plug from power outlet and disconnect the blower pipe from the fan. NOTE: No person should be on the unit at this time.
I left for around 5 minutes (perhaps whilst the anchor stakes are removed), the unit will fully deflate.
Fold rear arch and front arch towards the centre of the castle bed, laying them flat as possible.
Next fold the sidewalls towards the centre, laying them flat onto the arches.
Using the anchor loops, pull one side of the castle towards the centre (to lie on top of the side walls) until only 1/3 of the opposite side is visible. Then do the same with the other side. In this way you should have folded the castle into 1/3 of its normal footprint.
Commencing at the step end, roll the castle up tightly, as you would a sleeping bag. This normally requires two people. Continue to roll the castle, expelling excess air as you go, until the blower pipe is reached.
Unroll the castle again and repeat step 6. This time, stop slightly before the end and tuck the blower pipe inside and roll on a few more turns to secure.
Finally using the rope provided, place a length under the castle and tie up as it arrived from the factory.
These are the best instructions that it is possible to give in written form. Most users develop their own technique through experience.
Artwork & Copyright
Please note: That we are only able to commission artwork on our inflatables if full copyright is obtained by the owner.
Betterbounce are now pleased to offer a full digital print service for our inflatables if required.
Please remember that all artwork must have copyright permission from the owner in order for us to process the files.
Copyright WILL NOT be obtained on your behalf & copyright must be adhered to by the client at all times.
Betterbounce will not be held responsible for any unauthorised use of artwork. We merely offer a printing service like any other
printers. For guidance on this please call us or research online. We do not hold any kind of license for popular artwork themes
such as Disney, DC or Marvel etc.
Photographs & pictures: Please be aware that Betterbounce retain the rights to all photographed equipment that was
manufactured or sold by us. That means that in purchasing one of our items you agree to allow us to use any photographs
taken by you as a customer or any of guest without out express permission from yourselves after purchase. We also retain the
right to take pictures from any internet source we choose, Ie, website, flyers and social media accounts etc without asking
permission. We then retain the right to publish these on our own marketing materials such as website etc.
If you are a purchaser, please feel free to use our photographs from the website if the photographs are shown in our factory but
please bear in mind some of these will be taken from other customers Facebook/ website accounts etc of which we do not keep
an accurate record. Please do not use these images. If unsure please call us on the number displayed on this website.
ALSO, Many of the products on this website are stock google images for advertising and marketing purposes only. Not all
products have been manufactured or are for sale by Betterbounce Direct.
Tel: +44(0)7703 538 620 International - Tel: 07703 538 620 UK Web: www.betterbouncedirect.co.uk E-mail: [email protected]
Safe operations guide - IMPORTANT – PEASE READ BEFORE INFLATING YOUR PRODUCT Please familiarise yourself with the contents of this document before attempting to use your new inflatable. This is necessary for the safe operation of the product and to ensure reliable service from it. The advice contained in this document should be read in conjunction with THE European standard document EN14960. This is available from HSE Books PO Box 1999, Sudbury, and Suffolk and on the web at www.hse.gov.uk. It is the responsibility of the owner to ensure all persons setting up, using/supervising or taking down this play inflatable are conversant with the contents of this manual. Better Bounce Direct Ltd do not accept any liability whatsoever from injury, damage or other claim resulting from the use of the product and our liability is limited to the manufacturing process. This product is HEAVY and suitable assistance should be deployed to ensure that it is handled safely. We do not recommend that one person carry it under any circumstances.
Setting up - If using a separate ground sheet (recommended), place and secure this on the surface on to which the inflatable is to be erected.
With assistance, roll out the inflatable; ensuring the blower pipe is at the rear.
Open out the Inflatable, which will have been folded into a third of its size for transportation purposes, by pulling on the nylon webbing anchor points.
Once the inflatable is in the desired position, use the steel anchor stakes to secure it to the ground. The anchor loops should be left with a little play but the stakes should be driven fully home and be level with the surface. The unit may require repositioning once inflated
Next, pull the blower pipe straight and place the fan behind the pipe. Stretch the blower tube over the funnel of the fan as far as it will go and secure in place by tying with the nylon rope that was provided with the inflatable. NOTE: The fan should be placed on a dry and level surface to ensure stability and reduce the chance of moisture affecting the device. Make sure no litter. This could foul the fan intake vent.
Using a suitable extension cable, connect the fan to a 230V domestic electricity supply using a plug-in RCD safety device (not provided). This device is essential to safeguard against electrical shock (as with all devices used outdoors, such as strimmers, lawnmowers, water pumps etc.) DO NOT USE WITHOUT THIS DEVICE IN PLACE AS THE FAN IS POWERED BY MAINS VOLTAGE.
Ensuring you have a view of the inflatable, turn on the power. Do not let anyone stand on the inflatable until it is fully erect. This should only take about one minute.
The fan should be left running all the time that the inflatable is in use. This is a continuous pressure device Air is forced into the inflatable by the fan and then slowly escapes from the tens of thousands of needle holes produced during manufacture. When the inflatable is used excess capacity of air is exhausted via a valve in the fan and the “Bounciness” and shape of the structure is maintained. The fan is designed to maintain the necessary volume of air entering the structure. It cannot be over inflated if the correct fan is used.
Safe use - IMPORTANT – PEASE READ BEFORE USING YOUR PRODUCT Please be aware of the following rules for safe use of the equipment.
This unit is designed for use by children of up to 65kgs Unless specified specifically for Adult Use.
No food or drinks or chewing gum to be allowed on or near the Inflatable. This will avoid choking and mess
All shoes, glasses, jewellery, badges MUST be removed before using this Inflatable.
No face paints, party poppers, coloured streamers or silly string to be used either on or near the Inflatable.
No smoking or barbeques near the Inflatable.
Climbing, hanging or sitting on walls is DANGEROUS and must not be allowed.
A responsible Adult must supervise the Inflatable at all times, Always ensuring that the Inflatable is not overcrowded, and limit numbers according to the age, size and stature of children using it. Try to avoid large and small children from using it at the same time.
Ensure that children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.
No pets, toys or sharp instruments are allowed on or near the Inflatable
If the Inflatable is not being used for any part of the day, please switch the fan off at the mains.
Do not allow anyone to bounce on the front safety step as a child could easily bounce off the inflatable and get hurt. The step is there to assist users in getting on or off only.
Ensure that no one with a history of back or neck problems or who suffers from a heart complaint uses the Inflatable or anyone who is feeling unwell or suffering the effects of alcohol or drugs.
Do not allow anyone to be on the Inflatable during inflation or deflation as this is DANGEROUS.
Ensure that Children are not attempting somersaults and are clothed appropriately and that nothing can fall out of their pockets.
Ensure that an area around the unit is completely clear as stated EU14960
The Inflatable must not be used if it becomes wet. If no shower cover is fitted, In the event of rain, the unit should not be used.
In the event of heavy rain, it is strongly recommended that the Inflatable be switched off. Any wetness, can be dried with a towel.
In the event that the fan stops working, ensure all users get off the inflatable immediately.
As stated above, the fan should be connected via a RCD device at the power supply. Try pressing this to reset it, also check the fuses and make sure the blower tube or deflation tube has not come undone or something has not blown onto and is obstructing the fan intake.
In the event that the fan overheats, or loses power, switch it off at the mains, and then switch it back on again 5 minutes later, and it should restart. If it does not, check supply as in paragraph 20.
Never use this unit without proper anchorage in place on each and every anchor point, it could blow away in the wind, topple over or detach the fan etc.
If using indoors ensure sufficient height clearance so that no part of the structure fouls the ceiling, light fittings other obstructions.
If using indoors or on solid surfaces, anchor in place using substantial sandbags or other heavy weights to stop movement.
Do not modify or alter the unit in anyway – To do so will invalidate warrant
Do not have this unit repaired by anyone else – This will invalidate the warranty and we will REFUSE to carry our further repairs.
Do not apply any paint or transfers to the unit – This will invalidate the warranty
This Inflatable should only be cleaned using mildly soapy water and then thoroughly rinsed. Attaching the blower and leaving it to run will help to dry it out. This may cause the unit to “Bubble”. This is normal and excess water should be removed using a dry towel or similar no abrasive and absorbent material. DO NOT STORE WHEN WET If it is necessary to leave the inflatable in a wet condition, do not leave it that way for long and wash/dry off as soon as the weather or use of suitable indoor facilities permits. Failure to adhere to this WILL RUIN YOUR INFLATABLE PERMENENTLY
Tel: +44(0)7703 538 620 International - Tel: 07703 538 620 UK Web: www.betterbouncedirect.co.uk E-mail: [email protected]
Methodology - This unit has been manufacture using only materials detailed in the attached technical specification sheet
both internally and externally All seams are sewn with a minimum of two parallel stitching lines at 6mm spacing. All major stress points have a minimum of 4 lines of stitching. The thread used throughout this inflatable is Coats Bonded Nylon 20s gauge. Internal ties have been introduced across the full width and height of the unit to increase evacuation time in the event of power failure. The evacuation time of this inflatable has been measured and is considered adequate. Maximum acceptable wind loading as shown on the attached sheet have been calculated using the formula as laid down in the European standard document EN14960.
Conformity of design review - I confirm that all materials and methods used in the production of this inflatable are
stated in this design review. Signed: Lee Scott
L.Scott For and on behalf of Better Bounce Ltd
Material Technical Specification Certificate – Confirms to M2 Specification The following technical specification details have been supplied by our PVC material supplier and apply to all PVC based materials used in the construction of our inflatables.
Specification for PVC coated Cape Grain woven fabric
