SOLUTIONSStrengthen Your Business

with Real Time Reporting

R e a l - T i m e R e p o r t i n g

™

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By using a powerful data management system to collect real-time data, create relevant KPIs and business metrics; this data is delivered as actionable information, empowering your agents and team leaders to make better decisions.

Add Value with Real-Time Visual Solutions•Web-basedservicecanbe

administered remotely.

•Collectandstorereal-timeand historical data from multiple sources.

•Scalableasbusinessgrowsallowing components to expand to multiple servers.

•Assignspecificdatatoselectuser groups with rights and security roles.

•Monitorbusiness performance with critical information on:

-LCDScreens

-Wallboards

-DesktopScreen-pops or Dashboards

-WebReports

-Email

-MobileDevices

Real Time Reporting: neXorce Successful management means being connected to critical

information important to the overall operation of your business

–inrealtime.NeXorcecancollectanunlimitednumberofreal-

timeandhistoricaldatafromanyopendatasource.Thisuser-

friendly software allows you to format, calculate and combine

statistics

and data for targeted distribution to large displays, IP or serial

wallboards,XMLwebpages,email,directlytothedesktoporto

mobile devices.

Use the advanced security, alerting and messaging features

to set thresholds, create scheduled messages or send urgent

announcementstoeveryoneorspecificgroups.

Thisdynamicweb-basedsolutioncanaccommodateanysize

enterprise. NeXorce is scalable, can run on multiple servers and

has a Failover feature for backing up and ensuring data integrity.

Monitor overall performance and align daily operations with

companygoalsbyusingapowerfulreal-timevisualdatamanage-

ment system. NeXorce is the “total solution” for your business.

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Gain attention in your call group with a quick message announcing an important event.

Various charts and gauges dis-play critical information right to your desktop.

VectraView™ Suite for the Call Centre

VectraView Suitedeliversreal-time,critical

information in graphical presentations to plasma

screens,LCDs,monitorsandlargeflatpanel

displays. By using data collected from neXorce,

information is transformed into colourful, dynamic

graphics that are easy to understand at a glance.

Presentreal-timedataitems,statisticsormetrics

andanyinformationimportanttotheday-to-day

operation of your company. Frames may be

scheduled to appear or triggered by thresholds for

maximum impact. Use colourful charts, graphs,

gauges,images,messages,XML,webpages,or

incorporate live videos such as weather, news

andfinancialupdatesrelevanttoyourbusiness

or customers. VectraView enables your workforce

to see the current state of the operation to

more effectively handle customers and make the

decisions necessary to meet company goals and

objectives.

VectraView Messenger allows you to send

quick messages to a plasma screen or any large

display currently running

VectraView without

interruptingtheflow

of data on the screen.

Either schedule or send

a quick message to a

specificgroupwithinthe

company, or alert your

entire workforce with

company news or urgent

announcements.

Agent Desktops and Work-at-Home Agents: XorceView™

XorceView is a desktop solution that delivers

KPI’s and Metrics directly to any PC on your network

using text, graphs, gauges or charts. Use a simple

drag and drop feature to create KPI’s, statistics, and

messagesinaneasy-to-viewformat.Accesstothis

real-timeinformationonyourdesktopempowers

your workforce to be proactive and make better

decisions.

• WorkathomeagentsreceiveKPIdata andmessages

• CitrixandVMwareenvironments aresupported

• Messagestoagentsandgroups canbestoredforregulatoryreasons

XorceView gives you flexibility to view the information that matters most to your workforce, right on your desktop.

LCDScreensare fast becoming

the most popular choice for viewing important data in the call centres.

Copyright © Spectrum Corporation 2009. All rights reserved. Spectrum, the Spectrum logo, neXorce, VectraView and XorceView are trademarks of Spectrum Corporation. All others trademarks are properties of their respective owners. M0840809 (M053)

Smart Phones for Remote Notification and Alerts

Stay connected to your business with email messages, SMS text messages and

web reports to your smart phone. With neXorce your email along with subject

line real time information are delivered as scheduled or on threshold violations.

Emails are also sent in the traditional way to your email account to be read

on your PC. Email, SMS and web reports to your smart phone increases your

mobility and improves your productivity.

WallboardsKeep your workforce informed with traditional and

reliable IP or serial wallboards. Display key statistics,

metrics and messages in an easy to read format. Simply

set thresholds using colours and audible alerts.

Web ReportsWeb based reports with drill down and drill across

is an ideal method of viewing the status of your

business. A Summary Report could be the home page

with drill down to group information on voice, chat

and email KPI’s. Then drill across to see details on the

agents and how well they are performing in their roles.

Additionally, goals and variances can be included in the

reports for an easier comparison against the stated goals

for the groups and agents.

Empower our workforce with the information they need to maximise performance, improve customer service and increase productivity. Spectrum provides a Real Time Reporting System that will help you communicate critical information to your agent, team leaders and managers and achieve your business goals.

Due to the amount of information that can be displayed and its useful life, wallboards are the most economical visual tool in the call centre.

Office: +44 1745 336589Mobile: +44 7795 413302Fax: +44 1745 336589Email: alex.phillips@specorp.comWebsite: www.specorp.com

Real Time Reporting

ectraView™

ectraView™

Hospitality Hospitality Hospitality

Financial Healthcare /Insurance Healthcare

Retail Manufacturing Utilities

Hospitality Healthcare Retail Financial

Dashboard Solutions

Create your own Executive Dashboard and display daily busi-ness critical data. Build dashboards for each department manager with information specific to their daily tasks.

Digital Signage Solutions

Hospitality•

Financialand•BankingServices

Insurance•

Healthcare•

Retail•

Manufacturing•

Utilities•

Dashboard SolutionsCapture data from sources such as:

ODBCDatabases•

ReservationSystems•

SalesRevenue•Databases

ContactCentre•Products

- ACD - IVR - Help - PDS - WFM Desk

NetworkMonitoring•Software

CorporateVideo•

NewsandWeather•StreamingVideo

M117-0909 (M053)Copyright © Spectrum Corporation 2008. All rights reserved. Spectrum, the Spectrum logo, and VectraView are trademarks of Spectrum Corporation. All others trademarks are properties of their respective owners.

Office: +44 1745 336589 • Mobile: +44 7795 413302Fax: +44 1745 336589

Email: alex.phillips@specorp.com • Website: www.specorp.com