Understanding the Value of

Managed IT ServicesRealize productivity gains, technology

improvements and cost savings through fixed-cost IT management &

services

Benefits of Fixed Cost IT Management

24x7 Help Desk Support

Predictable technology expenses

Rapid response & resolution time for all IT issues

• 24/7 service delivers response & resolution more efficiently & more quickly than on-site-only support

• Eliminates the cost and time involved in an onsite service call

• Your system is available when you need it

Regularly scheduled preventative maintenance

• Resolves small issues before they become big problems

• Keeps systems performing like they should

Reduced IT Support Costs

Direct IT Cost Savings• Proactive hardware & software maintenance

eliminates costly emergency/critical repairs

• Allows you to budget IT costs

– Predictable flat monthly fee

• Work is mostly performed remotely, saving you the cost of a service call

Improved productivity• 24/7 Monitoring identifies issues automatically

– We begin remediation immediately

– Minimizes lost productivity

• Preventative maintenance prevents problems from occurring

Downtime Costs

Based on national average of $42/hour/employee

24/7 Services Delivers ROI

Direct dollar savings result from addressing small issues before they become big problems

• If a critical service goes down then employees cannot be productive or serve customers

• Patching servers means fixing security holes before they are exploited

• Virus protection saves the expense of removing the virus

How We Can Help Improve Your Technology and Provide Dramatic Results

We understand the importance of providing reliable technology solutions that fit your budget.Our plan to make your technology more efficient includes:

• Initial Meeting - Discuss your IT challenges, budget, current and future goals

• Assessment – We will review your current technology infrastructure and look for ways to make it more efficient, reliable and cost effective

• Remediation and Implementation – Based on our assessment, we provide recommendations that fit your specific needs and budget requirements and we will implement those solutions with expertise

• Support – We will fully support your technology, reducing downtime, minimizing the stress of dealing with technology issues and responding to technical issues 24x7 – anytime you have a problem you can call us

• All services are backed by our unconditional commitment to client support, value and satisfaction

Our Managed Services Package

24x7 access to our remote Help Desk gets issues resolved quickly

Server and Network Monitoring keeps your network running at peak performance and prevents failures

Detects/resolves issues immediately

Onsite support in the event of a network failure

Resolves issues with little on no impact on your company’s operations

Full reporting on all alerts & actions performed

Email security prevents against spam and viruses

Data Backup and Offsite Protection for quick retrieval of lost files

Regularly scheduled on-site maintenance visits

Proactive Maintenance to keep your network running at peak performance is scheduled on weekends for minimal disruption

License and Contract management for all your software and hardware, ensuring everything is kept current – it is essential this is preformed regularly

Strategic Technology Planning includes access to our technology experts who can provide planning as it relates to your IT infrastructure

Our Preventative and Proactive Maintenance Program

Regular system health checks

Anti-virus protection & updates

System security patches & updates

Confirm operating systems is working properly, adequate disc space is available and everything is secure, test for and fix known anomalies

Data backup verifies all systems are working properly, data is backed up regularly and efficiently, and check integrity of data

Check bandwidth and network connectivity – Ensures speed and security

Maintain Active Directory to ensure proper functioning, add/delete employees, manage settings

Email and communications: make sure everything is working properly and fully secure

Battery back up systems: perform all necessary tests and check to make sure everything runs properly

PC/Notebook performance tuning

Configuration management

Consulting recommendations

Asset management & reporting

How Your Business Will Benefit

Your technology is always functioning when you need itControl & predict IT expenses

• Demonstrated ROI

Secure your business from hackers, viruses & spywareGain an IT department that works 24/7Reduce frustration – issues are resolved before your team ever sees themQuarterly business reviews with pertinent real-time reportingFocus on running your business – Leave your network to us

We are your Virtual CIO/CTO

As your IT Partner, ACE IT Solutions acts as your CIO/CTO, which means:

You always have a technology expert at your serviceYou can rely on us to provide sound technology guidance and adviceWe can help you grow your business through technologyWe focus on your technology so you don’t have to

Why ACE IT Solutions Managed Services

Customer Service is Our Top Priority

“Better Client/User Experience”

Initiate, Incorporate and Ensure Best Practices

Unique Knowledge, Experience & Expertise

Accountability, Professionalism & Integrity

Superior Strategic & Delivery Solutions

Excellence of Strategic Partners

Agile, Responsive & Pragmatic Approach

Lower Cost, Greater Efficiency, Increased Productivity, Better Performance

How to get startedMeet to discuss your technology challenges and IT goals

Schedule an on-site assessment

Based on our findings, we tailor a proposal that meets your current needs, future goals and budget requirements

Review the support proposal

Sign the contract and get started with our managed service and fixed-cost support program

Realize additional up time, efficiencies & cost savings in quarterly reviews

Focus on growing you business & leave your network to us

Contact Us

908-704-0400

www.aceits.net

info@aceits.net

visit our blog at www.itconsultingnj.com

New York City

ACE IT Solutions515 Madison AvenueNew York, NY 10022

646-571-3957

New Jersey

ACE IT Solutions5-A Dickerson Road

Hillsborough, NJ 08844

908-704-0400